Retail Florist
New Britain Flower Shop LLCFind BBB Accredited Businesses in Retail Florist.
About
This business has 1 alert
Important information
- Advertising Review:In June 2022, BBB contacted New Britain Flower Shop regarding claims in its advertising.
On its website the business states, “100% Satisfaction Guaranteed..If you are not completely satisfied with your order, please contact us so that we can make it right" and "Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action." However; according to its Terms of Service page: "We do not grant refunds at this time, and all products on the Sites are sold on a non-returnable basis."
According to the BBB Code of Advertising, advertisers should only use “satisfaction guarantee” or similar representations in advertising if the seller refunds the full purchase price of the advertised product at the consumer's request. In addition, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. Since the business has a no refund policy, BBB suggested that it discontinue stating “100% Satisfaction Guaranteed" and clearly and conspicuously disclose the terms of its refund policy. The business did not respond to BBB.
Business Details
- Local BBB:
- BBB Serving Connecticut
- BBB File Opened:
- 10/18/2021
- Business Incorporated:
- 1/21/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Mr. Nicholas Erlacher, Manager
Additional Contact Information
- Principal Contacts
- Mr. Nicholas Erlacher, Manager
- Customer Contacts
- Mr. Nicholas Erlacher, Manager
Additional Information
- Business Categories
- Retail Florist, Gift Store, Funeral Flowers, Florist
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.