Business ProfileforLayla Sleep, Inc.

Order # ****** was placed on May 10, 2019, via laylasleep****. Order included: Free *** * *** Pillow × 2 $0.00 Layla Mattress - King × 1 $974.00 Layla Bamboo Sheets - King, Gray × 1 $200.00 Layla Foundation - King × 1 $369.00 Layla Topper - King × 1 $369.00 Layla Pillow - King × 2 $178.50 Layla Bed Frame - King × 1 $225.00 Layla Weighted Blanket - King × 1 $169.00 Total: $2,374.50 My wife reached out, regarding needing to file warranty claims for the above listed items via email to **********************, on Sat, Jan 27 at 11:09 AM, as directed, via the warranty filing process, on laylasleep****. The warranty claims were filed solely due to defects in each of the item's materials and workmanship that has greatly and without doubt compromised BOTH our sleep quality. The first email response reply to my wife was from Cody (Layla Sleep) - Jan 28, 2024, 2:07 PM: "'Thank you for getting back in touch! Given the volume of the order you can just reply here with photos of the damages/issues with; I was able to locate the order as well so, if the law tag is missing, a shot of the Layla tag will do just fine. The warranty covers manufacturing defects for replacement upon approval that falls within the warranty terms for each specific product ...' Cody H. Dream Team Manager" My wife then replied to Cody's email on Mon, Jan 29 at 11:18 PM: "Hi Cody, After 5 hours of pulling EVERYTHING APART, I got photos & video of the tags & damage. It was a pain, so I'm really excited for the replacements! Bed base/foundation (the part with the zippered cover & wooden slats) - slats are broken/breaking, cover is torn in multiple places ... Memory Foam mattress - MULTIPLE, deep tears in the foam & rips in the cover. Super disappointed. We are SUPER disappointed that FIBERGLASS kept coming out & getting all over our room. This was a hazard to our toddler!! The 2 weighted blankets have holes and tears in the seams; all the sheets are coming apart in multiple places and have holes, as well. The 2 Layla King-sized pillows have come apart at the seams and the foam has bunched so badly, we cannot sleep on any of them; the same goes for the 2 *** * *** Pillows." Photos were provided, as well as videos were offered to be sent, by my wife, to prove the damage to each of the above-listed items. As stated, this entire process absolutely FILLED our room with fiberglass, proved extremely challenging and inconvenient and also a hazard to our 2 year old son." On Tue, Jan 30 at 2:24 PM, Cody H. replied: "'Hi, Thank you for getting back in touch & for providing these photos! I’ve forwarded your claim to our Warranty Processing team for evaluation. Once we receive an update from them, we will be back in touch to advise you of their findings or to request additional information if needed. Thank you for your patience during the claims process; we should have an update for you within 2 business days. If you need anything in the meantime, don't hesitate to reach out!" Best, Cody H. Dream Team Manager' The next email from Cody H. was received Wed, Jan 31 at 8:34 AM: "'Hello, I hope you have been well! Thank you again for your patience during the claims process. Your warranty claim has been partially approved. Please confirm your shipping address for me so I can have the below replacement items processing right away. Bamboo Sheets - both sets ***** Pillow x1 - we were able to approve the pillow that had the stitches coming apart at the corner Foundation The other items that were claimed we weren't able to approve as the damage seems to be from use and not the result of a manufacturing defect. Please review our warranty policies and our terms and conditions. If you have any questions or concerns moving forward, please do not hesitate to ask." Respectfully, Cody H. Dream Team Manager' However, when both my wife and I went back to read the original warranty policies AND terms & conditions, which are currently on their websites (as we have screenshot proof, as of 05/08/24), they state: "Warranty: Layla Sleep® Inc. warranties that Layla® brand products will be free from defects in material and workmanship that may compromise sleep quality for the life of the product ...Fewer than ten years after the original purchase: Layla® will replace any defective Layla Sleep® mattress (subject to the limitations hereunder) with a brand new Layla Sleep® mattress of equal or greater value at absolutely no charge to you Mattress Manufacturing Defects are solely as follows: Memory Foam Mattress - Lifetime Warranty - Seams coming apart ... splitting or cracking of the foam ... (*************************************************************************************************) ... Warranty Performance: We will repair or replace the defective mattress or the defective component(s) of the mattress ... 4 ***** Pillows - 5 Year Warranty - Defects in material or workmanship: Stitching or seams coming apart, flattening or changing of the shape of the pillow (beyond normal use), or the fading of cover colors. 2 Weighted Blankets - 5 Year Warranty - Defects in material or workmanship: Stitching or seams coming apart, and rips or fraying that are not a result of abuse." Cody clearly disregarded our warranty rights, guaranteed for "defects in material or workmanship for the above items. Instead, he counters by saying, "***** Pillow x1 - we were able to approve the pillow that had the stitches coming apart at the corner" ... when there should be 4 replacements, which we sent photos of - ALL 4 having the exact same damage. Cody never address the 2 weighted blankets. And the memory foam mattress has a LIFETIME warranty, which covers "Seams coming apart ... splitting or cracking of the foam (*************************************************************************************************)." "What does the Layla® Mattress Lifetime Warranty cover? The Layla® Mattress Lifetime Warranty covers sagging (more than 1”), loss of shape, splitting or cracking of the foam, and loss of mattress height. The warranty is only valid for customers who have purchased their Layla® Mattress directly from our website (****************************)." Once again, their Terms & Conditions state: "Warranty: Layla Sleep® Inc. warranties that Layla® brand products will be free from defects in material and workmanship that may compromise sleep quality for the life of the product. (********************************************)" The issues we experienced have been occurring for years, since we got the products, and since we're near the end of our warranty, we want to take advantage of replacements, before our warranties run out, since each one of the products purchased were NOT free from defects in material and workmanship and certainly DID compromise our sleep quality for nearly the ENTIRE life of the product. Considering our mattress is a LIFETIME warranty, then it's certainly covered for a LIFETIME. Based on reviews from countless other customers Layla has scammed, it's very clear that if there's ever an issue with mattresses, Layla says, "(we) weren't able to approve as the damage seems to be from use and not the result of a manufacturing defect," simply claiming that the LIFETIME warranty on the mattress is not voided by clear cracks and tears in the seams, which we provided photos of, which was not due to us, but rather directly due to a result of a manufacturing defect AND poor workmanship. Given that our warranty period is nearly completed, we expect full replacements for ALL the items we submitted warranty claims for, no questions asked, as promised, via warranty terms & conditions AND FAQ's AND warranty policies. We will not be satisfied nor consider the terms & conditions nor the warranty policies honored by Layla, should Layla give a PARTIAL replacement, in ANY way, including if they claim the warranty wasn't filed within the 5 years of warranty conditions, should they choose to delay responding to this scam allegation, to cause our warranty to expire, as they have with many other customers. Should our requests not be honored, we have already written scathing reviews, which we will continually be posting on Layla's social media accounts, especially considering the Memorial Day customer base, which should be put on notice, regarding Layla's lies and outright dishonesty of NOT honoring their own warranty and terms & conditions policies.