Reviews

Review Details

• Review fromC. K.

  Date: 12/23/2024

  1 star

  C. K.

  Date: 12/23/2024

  The red/navy J. Press rugby shirt is poorly made and the shirt material detached from the white button placket. J. Press has an almost non-existent return policy for poor workmanship. A garment has to be returned within 30 days after delivery to customer. They did offer a discount on another order, but why would I want to lay out more money for an expensive shirt that could also tear? Contrast to ****** return policy If you are not 100% satisfied with one of our products, you may return it within one year of your purchase for a refund (special conditions may apply). A

  J. Press

  Date: 01/17/2025

  To Whom it may concern: The customer *** ***** requested help with an order they placed over two years ago on 10/22/2022. Our return policy is as follows: Returns & Exchanges HOLIDAY RETURN POLICY Starting Black Friday, your order may be eligible for return or exchange up until January 31st. Products must be in new, unworn condition and in their original packaging. All price tags must be attached. Shipping fees along with international duties & taxes are not refundable. ITEMS THAT DO NOT QUALITY FOR A REFUND: Items discounted at more than 30%, whether purchased online or by phone may only be considered for a size/color exchange or store credit. Orders placed during Warehouse Sale are not eligible for return, refund or exchange. Swim trunks, Boxer Shorts, Made-to-Order, Made-to-Measure products and 3rd party items (college silk paperweights, vintage watches) are final sale. Merchandise that has been altered in any way will not be eligible for return or exchange. Gift boxes If you believe that you have received damaged, defective, the wrong item(s) or missing item(s), please contact us within 7 days of the receipt date before you start the return process, so we can assist you. We offered a discount but was refused. The customer's order was over two years old. Our return policy is for 30 days from the delivered date. Sincerely, Carissa J.P****

• Review fromAleks A

  Date: 12/16/2024

  1 star

  Aleks A

  Date: 12/16/2024

  Subpar quality, new dress shirt ($165) has new loose threads after each wash and a seam began to come loose a little over a month after purchasing. Customer service was not helpful (the very best they could do was a 15% discount on my next order which is something one could get pretty easily anyway).

  J. Press

  Date: 12/18/2024

  To the BBB: *** ***** emailed J.Press customer service on 12/14/2024 about his order ******* which was placed on 10/30/2024. It was delivered to him on 11/01/2024. He admits in his email that the shirt had been washed and worn 4-5 times before he reached out with any issues/complaints to us. Our returns policy states as follows: Returns & Exchanges HOLIDAY RETURN POLICY • Starting Black Friday, your order may be eligible for return or exchange up until January 31st. • Products must be in new, unworn condition and in their original packaging. All price tags must be attached. • Shipping fees along with international duties & taxes are not refundable. ITEMS THAT DO NOT QUALITY FOR A REFUND: • Items discounted at more than 25%, whether purchased online or by phone may only be considered for a size/color exchange or store credit. • Orders placed during Warehouse Sale are not eligible for return, refund or exchange. • Swim trunks, Boxer Shorts, Made-to-Order, Made-to-Measure products and 3rd party items (college silk paperweights, vintage watches) are final sale. • Merchandise that has been altered in any way will not be eligible for return or exchange. • Gift boxes If you believe that you have received damaged, defective, the wrong item(s) or missing item(s), please contact us within 7 days of the receipt date before you start the return process, so we can assist you. We cannot process refunds or store credit for online returns in-store, however, we will gladly make an exchange for equal value. RETURN INSTRUCTIONS 1. Request your return through ****************************************/. You will receive a Return ID Number (RMA#) from J. Press. Once your return request has been approved, you will be notified via email. 2. Products must be in new, unworn condition and in their original packaging. All price tags must be attached. 3. Pack the return items, along with a copy of the receipt/packing slip, and a note indicating your RMA#. Please be sure to peel off any previous mailing labels on the box, or completely cover it with the new label. 4. Please ship by courier of your choice and pay return postage when sending return item(s). We are not responsible for any loss and/or damage incurred on return shipments. Please send all online returns & exchanges to: J. Press ********* *** *** ****** *** ****** ** ***** EXCHANGE/STORE CREDIT POLICY • We cannot hold or reserve an item for exchange. • Products must be in new, unworn condition and in their original packaging. All price tags must be attached. • Shipping fees along with international duties & taxes are not refundable. If you believe that you received damaged, defective, the wrong item(s) or missing item(s), please contact us within 7 days of the receipt date before you start the return process, so that we can assist you. We cannot process refunds or store credit for online returns in-store, however, we will gladly make an exchange for equal value. EXCHANGE/STORE CREDIT INSTRUCTIONS 1. Request exchange through https://jpressonline.myreturnscenter.com/. 2. Please indicate what size and/or color you would like to exchange in the Notes box. 3. You will receive a Return ID Number (RMA#) from J. Press. Once your exchange request has been approved, you will be notified via email. Please do not send items back without obtaining the Approval from J. Press. If the item you wish to exchange is not available, we will contact you. 4. Follow the Return Instructions above: Steps 2 through 4. Domestic Exchanges (USA) • We will update you via email when your return has been processed. Exchange items within the US will be shipping with Ground shipping at no additional charge. International Exchanges • International orders may be charged additional shipping fees for exchanged items, and custom duties or taxes may be billed by carrier at delivery. Return orders sent to our other J. Press locations will incur delays. Please send all online returns & exchanges to: ** ***** ********* *** *** ****** *** ****** ** ****1 CONTACT US: • If you have any questions or would like assist with Online Orders, please Contact Us at [email protected] or leave a message at +1 888.779.4956 and we will get back to you as soon as possible within the hours of 9:00 am to 5:00 pm ET Monday-Friday. • As a small team, we ask that you contact us by email. • For measurement/sizing inquiries, please contact one of our J. Press Stores* ***************************************stores We gave Mr. Acred a 15% off discount code for the inconvenience, since we at J.Press have no way of knowing how he washed, dried, wore, etc the item which was a BLUE/WHITE OXFORD DRESS SHIRT 14.5 x 33 Our returns policy clearly states we do not accept returns for items more than 30 days past the delivery date, and nothing altered and must be in new condition. Mr. Acred purchased the item at an already discounted price of $140.25, not the full price of $165.00 he says he paid. If Mr. Acred had contacted us as soon as he noticed any issues with his item, before the return date was expired, and before he washed and wore numerous times, we would have been able to refund or replace for him. We kindly offered him a 15% off discount code for his next order to be used anytime. We feel we informed Mr. Acred of our company policies, we were quick to reply and offered a discount as a courtesy. The original email exchange is as follows: ***** ***** •Saturday 11:50 am To: J. Press Customer Care Show more You received a new message from your online store's contact form. Country Code: US Name: ********** ***** ****** ****************** ***** Number: ********** Comment: I recently bought an Oxford cloth button down from your online store. Since the first wash (according to instructions), there have been several loose threads, more appearing each time. After my last wear (been warn 4-5 times at this point) the seam connecting the right chest and right sleeve has begun to come loose. This is disappointing to see after being told about this company known for its high quality (and cost to match). • We flagged this comment because the From and Reply-to in the messages don’t match. Learn more Carissa Nelson •Monday 11:39 am Good morning! Thank you for reaching out to us. We apologize you are frustrated with your issue! Unfortunately, your order #154956 is past the 30 days return policy. Also, since the item has been washed and worn numerous times, we cannot refund/exchange since Merchandise that has been altered in any way will not be eligible for return or exchange. (including washing, drying, wear and tear etc..) We can offer you a 15% off discount towards your next online order with us. MR1P2NVPYYTQ We appreciate your business! Best regards, Carissa J.Press ***** ***** •Monday 4:03 pm To: J. Press Customer Care Show more I’m sorry to hear this. I recently came across this company and was thrilled to have found what seemed to be a good alternative to the seemingly rapid decline in quality across many menswear brands. And although I was disappointed in the quality of this shirt (I have literally never seen a dress shirt fall apart like this, including every one of my several brooks brothers shirts, some of which are over 10 years old), I was willing to give it another chance as I really enjoyed the look and feel of the items I received as well as the look books I came across on the website. Regrettably, I don’t believe I will be making any more purchases from this store. I did not assume I would receive a brand new shirt at no cost just because of this problem, but a 15% off discount (which looks to come around several times a year anyway) just because the shirt seam tore away 15 days after the return due date is truly poor form. I know you personally can not do anything to change the policies or quality of your brand, therefore I thank you and hope you have a merry Christmas. Sent from my iPhone Carissa Nelson •Monday 4:06 pm Happy Holidays! ??? Thank you for reviewing our response! Best regards, Carissa N***** J.Press Customer Service Representative 12/18/2024

• Review fromPaul H

  Date: 03/04/2024

  1 star

  Paul H

  Date: 03/04/2024

  I purchased 16 pairs of boxers over the last two weeks - 8 pairs per order. All were either blue or blue striped oxford cloth except for two white pairs in the second order. The white pairs seemed noticeably lighter weight, and I weighed them to confirm. They weighed 1 1/4 oz. lighter than the other 14 pairs, which is significant if one likes the heavier oxford fabric. I contacted JPress to inquire about exchanging them for the heavier weight blue version, and was told that they were not returnable or exchangeable per their website. I went back to the website and scoured it to find this stipulation, but it was nowhere explicitly stated on the boxer short landing page, on the refund link, or in checkout. I was informed by Carissa N***** that the information was listed in the item description, which those of us who know what we're buying rarely look at. Carissa and I exchanged emails five times, with her still refusing to exchange the unopened white pairs for blues, despite my sending photographs and describing how different the fabric was. She continued to play "hard ball," even suggesting that the plastic packaging might be what is causing the 1 1/4 oz. weight difference. Really?? I then sent yet another email with pictures of them being weighed without the plastic packaging, and (of course) the 1 1/4 oz. difference remained. Her response to that email was doubling down on store policy, despite the fact that the physical receipt I received says nothing about this policy which is cleverly buried in their website. Ironically, this has nothing to do with the money and everything to do with principles and running a respectable business that values customers, and treats them well. I own a store, and would never treat a customer the way I was treated at JPress. Our motto is "The customer is always right," and we have had a successful, growing business for over 37 years. The JPress motto is apparently the antithesis of ours, and I thought it important to share this.

  J. Press

  Date: 03/06/2024

  To Whom it may concern: (BBB) I am writing in response to the false allegations of a first time customer of J.Press. I had email interactions with this customer, multiple times about our return policy for boxer shorts that he had purchased. I responded each time, with respect and professionalism. I showed him on our website, the link to find our return policy, and where it is stated that boxers shorts are final sale, with no returns, exchanges, or refunds. This is in plain sight on our website. We also double checked his order with shipping, management, and the Vice President of J.Press to make sure we sent the correct items he had ordered, and in fact, we did send the correct items in his order. We have no way of knowing what type of scale he used in weighing these items, nor do we argue with customers at any time. I pointed out the returns policy multiple times to this customer. Finally, my supervisor emailed him to offer a one time refund of the boxers, to appease him, since he was so eager to continue to try to argue and falsify our policies, which he has still not responded to the offer of a refund. Here is our website: https://jpressonline.com/ and the link on our website for our return policy- https://jpressonline.com/pages/returns-exchanges When you click on the link, it brings you right to our policies, and the boxer shorts are the third line down, clearly stating they are final sale. Returns & Exchanges *Items discounted at more than 25%, whether purchased online or by phone, are not eligible for refund and will only be considered for a size/color exchange or a store credit. *Items purchased during a Warehouse Sale are not eligible for returns, refunds or exchange. *Swim Trunks, Boxer shorts, Masks, Made to Order products and 3rd party items (college silk paperweights, vintage watches) are all final sale and cannot be returned for refund or store credit. *Return requests must be made within 30 days of the receipt date of your order. *Products must be in the original condition you received them and in their original packaging. The customer also was informed, that on the web page for the boxer shorts, it reads in the description, it plainly says this item is final sale. There is no truth to his complaints, and here at J.Press we do everything we can to help our customers and to give excellent customer service since 1902. Most every business that sells undergarments, has a no return policy due to sanitary reasons. In conclusion, we do not agree with the customers false claims about our company, and the service he received. Thank you. Best regards, J.Press Customer Service Representative