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Find a Location

Regional Water Authority has 1 locations, listed below.

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    Business ProfileforRegional Water Authority

    Utility Water Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    90 Sargent Dr, New Haven, CT 06511-5918
    BBB File Opened:
    5/15/2009
    Business Management
    • Ms. Louise Damico, Manager of Customer Service
    Contact Information

    Principal

    • Ms. Louise Damico, Manager of Customer Service

    Customer Contact

    • Ms. Louise Damico, Manager of Customer Service
    Additional Contact Information

    Fax Numbers

    • (203) 624-6129
      Primary Fax

    Customer Complaints

    5 Customer Complaints

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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Yvette R

    1 star

    08/15/2024

    When the water authority tried to shut off the water off at my multifamily home located in New Haven, CT claiming that I owed $20,000 accumulated over a ridiculously short period of time I ended up hiring an attorney to get them to test THEIR equipment installed in my house. It was discovered that the equipment was faulty and the reason for the exorbitant bill. They agreed to remove their lien on the property, replace the equipment and write of the bill in favor of establishing a new account which I kept paid for the duration of my time in the property. When I was forced to sell the property years later all bets were off for the heartless money grubbers! They rushed to secretly reestablish the lien, pretended there was no agreement between a local attorney regarding the disposal of the old bill and establishing a new account, swallowed any semblance of ethical thought or behavior and ran for money they WERE NOT ENTITLED TO. They answer to no one, not even the DPUC so they could care less about honesty or being fair and what's right. They act like the money goes into their personal pockets and I guess as far as the board members and others high up the food chain it probably does at the expense of honest people just trying to survive. I will continue to tell my truth on every forum I can find for as long as I can. If the only thing I have working is one finger and a breathing straw to control the computer I will post my story for all to read.

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