Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Hyundai car at Colonial-hyundai *** ***** *** *** ******* ** ***** on 4/1/24 and got scammed, it's a huge scam. Please help me.Before picking up the car, I found it was not parked in the parking lot but in an outdoor showroom. With 136 miles, before signing the contract, we carefully inspected the exterior all around. Besides some dirt, there were no major issues, which the salesperson promised to clean up and test drive. However, a week later, I discovered that the plastic on the rear trunk was completely cracked,there come with many sractches around it, The cracks are shown in the picture. At the time of purchasing the car, the third row was upright, and the cargo net was blocking the view. It was only after I got home and removed the net a week later that I noticed the damage. When I went back to the dealer that day, Sales Manager John Spinnato denied it, saying they wouldn't sell a car like that and that fixing it would cost over $500. I kept emphasizing that it was already damaged when they sold it to me. They said, "You just want a free repair." I felt insulted. he was rude and bully us .I didn't come here to have a car repaired; I bought a new car, and I want to return it. The manager started to evade responsibility, acting as if we couldn't do anything about it. I said I would go to the headquarters. "Go ahead," he said. As for why we didn't notice, the third row was initially upright to facilitate the experience. The cargo net hanging above completely blocked the view, and being hollow, it gave the impression of being transparent. The new car didn't consider such a big mistake; the car had already been tested, and the third row had been raised. My request is to return the car and full refund.I would like to attach some photos if I could ,thank you so much with your help ,I really need it !

  Business Response

  Date: 04/16/2024

  You were sending this to the wrong person as you can see in their complaint it’s with Colonial Hyundai Colonial Hyundai purchase ********** ******* on March 6 of this year you need to forward this complaint to the powers to be at Colonial Hyundai in *** ****** ***********. Thank you.
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