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Business Profile

Bed and Breakfast

Homestead Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hotel refuses to refund my deposit which I paid a year ago. Keeps using false excuses not to refund me. I paid a deposit of $572.70 in May 2023 for a stay beginning on May 25, 2024. Deposit will be refunded if canceled 2 weeks in advance. (See reservation with cancelation terms attached). The reservation was canceled on April 19th, 2024. (See hotel confirmation dated April 20th, 2024 that I would receive the refund). The hotel first told me that I could not be refunded because my credit card number had changed. When i confirmed with **** that the refund COULD be made to my new card number, the hotel claimed I had already been reimbursed in October 2023, when **** wrongly put the charge into dispute - but then **** immediately reversed their actions. Hotel is now claiming they did not receive the deposit, which **** confirms they clearly did (see attached letter from ****). These are poor faith attempts to keep my deposit and I am learning there are others whose deposits are also not being returned.

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