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ComplaintsforBedding Barn, Inc.
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Complaint Details
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Initial Complaint
03/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ***** ***** purchased ***** ********** ultra queen set on 9/3/21 from Bedding barn, the bed was horrible it was like steel around the perimeter of the bed in the middle the bed it sank had no support. I had the bed for two weeks , I call Sebastian the store manager who sold me the bed, he told to come pick another bed and to give him a chance to rectify the problem, I agreed. On 10/14/21 I exchanged the it for a Serta ******* Hybrid, medium pillow top queen, another poorly made bed, again I contacted Sebastian, he sent out Rick and Matt his delivery men to examine the bed they told him that I was correct. I received a 53 dollar refund back from that! He still insisted that he could rectify the problem, So again I return the mattress. On 1/14/22 I go and try for the last time the Serta CF4000 Hybrid firm queen, had the bed for 4 weeks bed lost it"s firmness sinking again , I called Sebastian again and I told him about the issue with the mattress i even sent video also went to him personally to show him the video. He told me, he had to send it to the manufacturer, didn't hear from him for 8 days so I contacted Sebastian , he imformed me that he had bad news, they would not refund my money, but, I could come pick out another mattress . I told him three times was enough at this point I just want my money back!! I have tried to work with you and each time the result was horrible!!! He told me they said that"s what the bed is suppose to do!! , I said what sink a firm bed after 4 weeks, maybe 4years ,not weeks, so I imformed him I was taking legal action for the full refund of 3,215.49 minus the 53 dollars refund.Business response
04/13/2022
Tell us why To whom it may concern,
On Sept 3, 2021 Mrs. ***** ***** purchased a brand new ******** ***** ********** Ultra queen mattress set from Bedding Barn. We had it delivered two weeks later on Sept 18, 2021. Less than a month later after delivery on Oct. 14, 2021 Mrs. ***** contacted me (Sebastian U******) stating that she was unsatisfied with her mattress and that it was not supportive enough. As a valued customer we provided a courtesy exchange at no charge for a brand new ***** ******** Hybrid Medium Pillowtop queen mattress set that she chose out personally. The new mattress was delivered on Nov. 6, 2021. Once again two months later on Jan. 14, 2022 Mrs. ***** contacted Bedding Barn stating once again that she was not satisfied with her second mattress, so Bedding Barn provided another final comfort exchange for a ***** ******** Hybrid Medium queen mattress set at no cost to Mrs. *****. On March 2, 2020 Mrs. ***** contacted Bedding Barn once again not satisfied with her mattress and wanted a full refund. Bedding Barn has gone above and beyond our customer service policies to try to help out and provide Mrs. ***** with a comfortable and professional experience with us. So in order to satisfy and keep our Bedding Barn customers happy we will provide Mrs. ***** a full refund upon pick up of mattress, which is scheduled for this Saturday, April 16, 2022.
Thank you,
Sebastian U******
Bedding Barn Inc.here...
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.