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Business Profile

Lawn Maintenance

NaturaLawn of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for NaturaLawn of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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NaturaLawn of America has 2 locations, listed below.

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    • NaturaLawn of America

      21 Commerce Road Newtown, CT 06470

    • NaturaLawn of America

      PO Box 3636 Newtown, CT 06470-3636

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting billed for Tick prevention service on the property that I no longer reside at. Please see attached documents for conversations made to Manager of Natural Lawn of America ******* **. Casey B****** ###-###-####. I never received a bill or e-mail only after I made contact via phone on 6/26/24.

      Customer Answer

      Date: 08/13/2024

      Please note the complaint is for the Newtown office. BBB Website pull down menu did not list "**** ****** *******" this is the office contract info:

      **** ****** ** ******** **** ******** *********** ***** ****** ***** ******** **** ***** ********

       

    • Initial Complaint

      Date:05/09/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2020 by contracted with natural lawn care for One season, I was quoted a price and I paid in full. The next year I received a bill; however, I had not contacted the company to establish a new contract and decided to go with another company and not with this company. The company continue to send me bills I contacted the company multiple times asking for the owner to contact me so we can talk about the miscommunication. I let them know I did not wish to contract with them nor use their services which is why I had not contacted them to establish a new contract. The owner did not call me back after multiple request for him to call me back they continue to send me bills. They told me it was an automatic renewal, I asked them to show me a contract that I signed agreeing to this clause and they could not due to the fact I did not sign one. After multiple phone calls bills and general harassment after me calling and asking them to please stop and have the owner call me so we can put this to rest it was brought to my attention that they put me in claims and caused a derogatory remark to show on my credit. My credit score plummeted 31 points and I am now not able to secure a mortgage. I need help I do not know what to do. I do not owe money to this company, I chose not to renew my contract because I was not completely satisfied and that is my right. I paid that contract in full and completed the contract that was agreed-upon.

      Business Response

      Date: 05/10/2022

      BBB, On 5/27/2020 **** did sign up for service and pay in full for the year.  We sent **** out a service agreement which we do for all of our new customers and in that service agreement it states that our service continues from year to year unless you contact us and cancel.  There is also a sticker that we put on the front of each service agreement that states the same thing.  Each of the four invoices that she received during the 2020 season says the same thing in the middle of the invoice.  Then on 1/15/2021 we sent out a letter with updated pricing and it says the same thing in the first sentence.  Now I did call and speek to **** in September of 2021, and the reason she gave of why she is not paying for the service was that the technition did not show up to her house that day.  Then she went into that she did not sign a contract, then she went into that she did not contact us and that she did not know that the service continues from season to season.  **** has been a customer on and off since 2002, and we have been stating since then that our service continues from season to season.  I am sorry that this might have damaged her credit.  If she pays the bill we will contact the credit agency and try to get it removed.  

       

      John V******

      Owner

    NaturaLawn of America is NOT a BBB Accredited Business.

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