Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought a silk jacket to give me at Christmas. The jacket was not at all as the catalog showed and it was not a one size fits all, it was way too large. The company not only refused to take it back & refund the money, they would not even offer to exchange for another item. They were rude and unwavering. Therefore, I do not want anything they have in exchange. I would like the money refunded and if they refuse I want my complaint to show in as many places as possible. There is no way to place a review on their website. I do not want to speak with their customer service department because it does not exist.

  Business Response

  Date: 02/03/2025

  We apologize that the customer had this experience. However, we have no record of any contact with us, as all calls are recorded. The order in question was placed on 7/12/2024, and our return policy allows for returns and replacements within 30 days. I have attached the policy for your reference.
  The customer mentioned being treated rudely, but as the manager, I was not made aware of this issue, and there are no notes on the account indicating any such concern.
  For your convenience, I have attached both the return policy and the order details.

  Thank You 

  Carissa M

  Uno Alla Volta 

  Customer Answer

  Date: 02/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: they most definitely did receive a phone call from my husband.  I could hear his end of the conversation.  I also sent an email to the company.  I will attempt to send a photo of the email.  It was sent to them on 12/28/24.  They did not respond.  I’m only sending the one document I did not mean to add an additional one.  Thank you for your help with this company that has just made me more unhappy by not being truthful.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. 4, 2024, I placed a catalog order which I have done many times and been very satisfied. This time I was not and returned the 2 items a couple weeks later. After not seeing a refund on my **** bill for three months, I called them asking why the delay. They claim they never received my return. I sent the items back in their packaging with their paperwork, according to their instructions, so someone there has this return. I have contacted them twice and am told there is nothing they can do. So, apparently I am out nearly $200.00, through no fault of my own.

  Business Response

  Date: 12/12/2024

  We appreciate the opportunity to respond.

  
  The customer contacted us on 10/1/2024, and we informed her that we had not yet received the return. We assured her that once the return was received, a full refund would be processed. At that time, we also requested any receipt or tracking information for the return, but unfortunately, the customer was unable to provide the necessary documentation. As a result, we are unable to process the refund without the merchandise being returned to our warehouse. We have made efforts to assist the customer, but she has not been able to supply the required information.

  
  Thank you,
  Carissa M.
  Uno Alla Volta

  
  

  Customer Answer

  Date: 12/13/2024

  I do not understand why they have not received my return. I sent it back by their specific instructions. Unfortunately, I was stupid in not making a copy of the invoice. That is what I get for trusting people. And regardless of what they say, they have not tried to assist me. I was told on several occasions someone would call me back and they did not!!

   

   

  Customer Answer

  Date: 12/16/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Date Sent: 12/13/2024 10:43:41 AM
  

  I do not understand why they have not received my return. I sent it back by their specific instructions. Unfortunately, I was stupid in not making a copy of the invoice. That is what I get for trusting people. And regardless of what they say, they have not tried to assist me. I was told on several occasions someone would call me back and they did not!!

  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 12/31/2024

  Regardless of what the company says, they did not address the issue!

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a defective item from this company. They will not reimburse for shipping and I have to pay shipping to return the item. I tried to talk to customer service person, Briana, she talked right over me. She read from some kind policy over and over every time I tried to talk. I asked her repeatedly to let me speak and she did not. She told me the item is handmade so they all look different. This item is defective and goes beyond looking a little different. They refuse to give me full reimbursement for the product. Refused to listen and no help. She was awful. I don’t know who to speak to. Who will listen. They have terrible delivery, don’t care if a customer is satisfied and treat customers like we are garbage. Order *******. Paid57.70. I understand this isn’t very much money for most. It turns out that this is much for us. I purchased it for Christmas. I would appreciate resolution. Ultimately I would appreciate a full refund per the invoice. I will never do business with this company again

  Business Response

  Date: 12/12/2024

  Hello,
  Brittany is no longer with the company, and I have just gained access to the account. I have not had the opportunity to respond to this complaint until now, but I would appreciate the chance to address it and explore possible solutions to resolve the issue.
  Thank you,
  Carissa M.
  Uno Alla Volta
  

  Business Response

  Date: 12/12/2024

  Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration she encountered with her order and our customer service. We take all concerns seriously and regret that Briana's handling of your situation was not in line with the level of service we strive to provide.

  We understand that receiving a defective item, especially one purchased for a special occasion, is extremely disappointing. While our policy states that customers are responsible for return shipping, we certainly don’t want you to feel disregarded, but we did provide a refund just not the shipping back.

  We are committed to resolving this issue, and we you that we value everyone's satisfaction.

  Thank You 

  Carissa M
  Uno Alla Volta 

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a barette that was advertised to be 3.1 inches. I received a barette that was 4 inches. Now I have to pay postage to return it. I contacted Uno Slla Volta and was informed that I have to pay the return postage.

  Business Response

  Date: 05/06/2024

  We do apologize for any inconvenience this may have caused, all our items are handmade and just like our name 1 at a time. All items are made 1 at a time so 1 item is not alike, we do apologize for the inconvenience, but the item is not damaged.
  We do stand behind our brand this is why we explain that our items are made this way.

  Thank You 

  Carissa 
  Uno Alla Volta

  Customer Relations Supervisor 

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on 5-19-2024 for 1075.91 order # *******. Sale occurred on 5-3-2024. Within the strandard 14 day window for price adjustments. Called business and they said they would not amend sale price difference of 332.39. There is no policy on their website against price adjustments and therefore the price adjustment of 332.39 should be honored, even if only in store credit.

  Business Response

  Date: 05/06/2024

  Thank you for reaching out to us and bringing this matter to our attention. We genuinely apologize for any inconvenience or confusion caused by the operations and rules of the company. Upon the phone call that was made into the call center, and we deeply apologized that we could not back date or alter items you were disappointed and did not agree with the policy. Please know that this was not intentional, and we sincerely apologize for any frustration or inconvenience this may have caused you. Our goal is to ensure that our customers feel valued and respected at all times. We understand the importance of transparent billing practices and strive to uphold the highest standards in our business operations. I gave options that she can return the items and place a new order, but all the sale items were final sale and I guess the option was not what she wanted to do. Once again, we apologize for any inconvenience this may have caused, and we thank you for your understanding and patience in this matter.

  Customer Answer

  Date: 05/07/2024

  
  Complaint: ********
  
  I am rejecting this response because: price adjustments should be done without returning items. There is a huge cost to customer to return and reorder items. Plus this is a drain on the environment. If you look at the company's history they don't have a good return policy and items get lost and people don't get refunds.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 12/14/2023 called on 12/16/2023 was told the order had shipped already. Ordered same item to different address on 12/16/2023; confirmed it would be delivered by the 24th and website stated as long as ordered by 12/17. Called 12/21 due to never receiving tracking. Customer service stated neither had shipped out and they would call me with tracking and took all my information. Never received a phone call. Tried calling again and sent 2 emails to customer service. Complaint is - false advertising; lying to customer and no response.

  Business Response

  Date: 01/02/2024

  In response to your orders and false advertisement concerns. We sincerely apologize for the recent encounter you had with our call center giving you the wrong information. We deeply regret any confusion or frustration this may have caused; we take full responsibility for the lapse in delivering accurate information on your orders. Unfortunately, in this particular case, we fell short of those standards, and we acknowledge the impact it has had on your trust in our brand, and we hope from the this point you have received your orders. Please except our apologies regarding your order and the information that was given.

• Initial Complaint

  Date:12/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/12/2023 and my credit card was charged $450,44. I did not receive a confirmation email nor have I received the order. I have attempted to call but a message plays over and over saying someone will be with me soon but it never happens. I stayed on the line for 33.51 minutes this afternoon. I have tried to call at least 4 other times but same thing happens. I placed an order on 12/18 and did get a confirmation and credit card was charged $557.19. I have not received a tracking for the order and also called but to no avail. I did not realize I had no confirmation for the first order when I placed the second.

  Business Response

  Date: 01/02/2024

  We would like to extend our sincere apologies for the delay in any email communication in reference to your orders that you have trusted our company to fulfill. We understand the importance of timely communication, especially during the holiday season and we deeply regret any inconvenience this delay may have caused you. Our team has been working diligently to process a high volume of requests, and unfortunately, your communication email was not promptly sent as we would have liked. We have tracked the orders and see that **** has the orders and the orders should have reached the destination. Please except our apologies regarding your orders. Please also note that we are working on updating our customer relations staffing model to ensure this does not happen again in the future.

  Customer Answer

  Date: 01/03/2024

  I am waiting for more items of my order. They sent two items that I ordered twice( in different shipments) I have returned one set to them and will expect a refund . I would like to see if I receive the rest of my order and get a refund before I close this case

  Thank You

  **** ******

  Customer Answer

  Date: 01/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Date Sent: 1/3/2024 2:06:41 PM
  

  I am waiting for more items of my order. They sent two items that I ordered twice( in different shipments) I have returned one set to them and will expect a refund . I would like to see if I receive the rest of my order and get a refund before I close this case

  Thank You

  **** ******

  Business Response

  Date: 01/30/2024

  We have tried to reach Ms. ****** and she has been unable to speak with me, due to no answer or she has been on calls. We understand she has 2 large orders, and we want to communicate and understand what she has not receive. Our records show that all her orders including back orders have been delivered. I Carissa will personally reach out to her again and make sure all her questions and orders inquiry have been satisfied.

• Initial Complaint

  Date:12/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place an order for some glasses on december 9th that I was told would arrive **** within 7 business days. I called when I not see any evidence of shipping and was told that they would ship out that day. I called agin on December 15th and was told that they had been shipped but they did not have any tracking information which did not make sense. If you ship something you should have tracking info. I called agian today and was told that it had not shipped, but "looked" like it might ship out today? Very frustrating and very poor customer service. If I had know last week or when I ordered it as a christmas gift that it would not arrive in time I never would have ordered it. Now it is too late to get it in time .

  Business Response

  Date: 01/02/2024

  We are following up on your concern from your December 9th, order regarding the calls that was made to Uno Alla Volta in reference to your order. We do extremely apologize for the all the misinformation that was provided to you during the times of the calls that were made to our company. We sincerely apologize for the inconvenience caused by the delay in delivering your Christmas order. We understand the importance of timely deliveries, especially during such a special time, and we deeply regret falling short of your expectations. Our team has been working timelessly to ensure that your order has been shipped out. We have tracked the orders and see that **** has the orders and the orders should have reached the destination. Please except our apologies regarding your order. Please also note that we are working on updating our customer relations staffing model to ensure this does not happen again in the future.

  Customer Answer

  Date: 01/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31st, 2023 I received one part of my order placed with Uno Alla Volta. There was no mention on the paperwork about the other part of my order (a purse) so I sent an email asking about the purse I ordered. It took many days before they responded and all they said was “I see the item you ordered is not available” … that is all …. Nothing about a refund or anything. So I emailed back to ask about when I would be getting a refund and no answer. Emailed again and no answer. Then I called and they said a refund would take 4 to 6 weeks. They were very abrupt & unfriendly. It has been 6 weeks and I have not received a refund. The amount of the purse was $160.00 and I paid by check. My Order #*******. I am very disappointed in this company and want nothing to do with them again. I just want my refund.

  Business Response

  Date: 01/02/2024

  We want to extend our sincerest apologies for the delay in processing the refund on your purse that was not in stock. We understand the importance of a swift resolution, and we deeply regret and inconvenience this delay has caused you. Please allow us to assure you that we have processed your refund, and the check should be arriving to you soon. Again, we do apologize for any inconvenience. Please also note that we are working on updating our customer relations staffing model to ensure this does not happen again in the future. 

  Customer Answer

  Date: 01/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9, 2023, I purchased two Christmas ornament sets and one set of martini glasses online at Uno Alla Volta. On November 29, I emailed them and called the "customer service" number to ask why I had not received a shipping confirmation. The representative confirmed my order, said the items had not been shipped, and confirmed they were still in stock. She said she was sending my inquiry to her supervisor, who would call me. A couple of days later, I called again and received the same response. I was told I could not reach the supervisor, but was assured I would receive a call. On December 12, I emailed and called again. This time, the representative put me on hold and came back to say that the supervisor was talking to the manager about my order at that moment, and would call me in a few minutes. That afternoon, not having received a call, I called again. This time, another representative said I was on the manager's list to call, that was all she could tell me, and there was nothing else I could do. I told her that if I didn't receive a call I would be filing a claim with the BBB and others. I also sent an email. I see on your website that others have had very similar issues. It seems that the only function of the customer service representatives is to stall, and I question whether this is actually a legitimate business. In my experience, I don't believe it is.

  Business Response

  Date: 01/02/2024

  We are following up on the November 9th issue that we received in ref to ****** ******* order from November 9th, 2023, with Uno Alla Volta. We thank you for bringing this issue to our attention and we will keep all the concerns you mention in mind and work towards a better communication tool. We sincerely apologize for the any inconvenience that has caused with your Holiday Shopping. We have issued a full refund back to the form of payment for your order. Again, we extremely apologize and understand the frustration this has caused you. Please also note that we are working on updating our customer relations staffing model to ensure this does not happen again in the future.