Business ProfileforO.F. Mossberg & Sons, Inc.

Great product but pretty terrible customer service. I have a shotgun from Mossberg that is inoperable. I need a new forend and forend assembly. This is about a 10 minute fix. I was told they are out of stock so they can not sell me the parts I need. They can't tell me how long they have been out of stock or when they will be back in. They only have the parts for their service department, so I could send it in to be fixed and that would take 6 to 8 weeks. Again, this is a 10 minute fix. I would have to go to an FFL and pay to have it sent also. I get it's their policy to not sell the parts for from their service department but, not being able to tell me how long they have been out of stock, when it will be back in stock, and telling me I just have to keep calling back is a bit ridiculous. The people were very nice, but leaving me with an inoperable product, no time frame of when I could possibly get what I need, and telling me I need to keep calling back until it's in stock is an unacceptable answer to this issue. I would definitely purchase their product again, I just know if anything goes wrong which basically never happens ( I've had this shotgun for about 16 years) it will not be easy to fix.