Reviews
This profile includes reviews for Xerox Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 34 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLori m
Date: 04/24/2024
1 starWe leased a Copier and the last payment was on Aril, 12 2024. We decided to not renew, I started calling in early February asking what to do that we no longer wanted the machine. I was calling the number listed and talked to several people. they never took notes or left notes and they said a manager would reach out. I also talked to the third party vender that said I needed a letter of intent 30 before the lease ended. That is what I was trying to do. I talked to several people that said they were working remote and could not transfer me to the manager. Long story short I asked multiple times for a manager to reach out and they never did. Sent the letter of intent to the wrong email, that was given to me by a xerox employee. Also sent it to the third party vender. I finally received an email back stating that it was sixty days and I was late so now I have to pay them three more months on a lease. I asked to get the machine picked up and they said no not until the lease is paid for three more months. This is horrible customer service and I just can't believe a company can do this. They put me off and never had anyone call so they can make extra money. This is wrongReview fromT. H
Date: 04/23/2024
1 starThey are the worst company. I have made payment after payment on-time and continue to receive last fees. They tried to say that the checks went to a third party company and the third party paid them late, yet I have prove the checks went to their remittance address. I then started paying online, they still process late and I still receive late fees. The billing practices are horrendous. Because they wait to apply the payment, they then put the previous invoice on the new invoice with a late fee and expect the the full payment of the new invoice, even though the previous invoice was already paid. So they are double charging. When you call them, they are rude, talk over you and give you no answers or are they tell you lies. I only give them 1/2 a star, which isn't available for marking.
Xerox Corporation
Date: 04/29/2024
Can we please reach out to the client to get a Serial number or Customer Number to research further. my first message to the BBB failed to send and had incorrect infoReview fromMary Ann C
Date: 04/15/2024
1 starTerrible customer service and support. I purchased a new copier and was sent a copier with a defective wireless adapter. I have been waiting nearly four months for the part & a repair technician to install it. I have contacted Xerox customer service 17 times. Most of the representatives are located offshore and have no contact with US counterparts. CDW, the company that handles the sales of small businesses, had no followup once the sale was completed. In addition, I was never notified about a maintenance/tech program that was discontinued with just two months notice of the end date. I contacted the CDW sales person by phone and email about my issue, and never received a response. Eventually, I received an email from the sales person which included an invoice for a maintenance contract and nothing more.
I believe a $1,200.00 copier should have some purchase support. In four month, neither Xerox or CDW have helped me resolve my issue and I have had to outsource my business copies. Absolutely appalling!Review fromSusan M
Date: 02/14/2024
1 starWorst company ever! The customer service is horrible!! I gave a 90 day notice of lease termination per our contract and could not get anyone to provide any information regarding the termination procedures. They try to trap you into an additional 90 day contract by not responding to emails and when you call they say someone will call you back (which they never did). They point fingers at Stewart (copier maintenance company) to say it is their fault that contract termination not finalized which is absolutely false! I spent WAY too much time on this calling and emailing and getting nowhere with them. No one has time for this type of run around!
They also try to get you by not releasing you from your contract if you don't pay your full balance before your lease termination you are then thrown back into another 90 day contract. The final bill shows up just a few days before it is due. I sent my final payment via FedEx so as not to fall into this trap.
I could not get return instructions for the copier after SO MANY calls and emails I finally received this over a week after our contract termination date and thankfully our new copier company was nice enough to hold this machine for us until we received the RA or we would not have had anywhere to store this. I will never deal with this company again as it is the worst company I have dealt with in my 20 year career as a CFO!Review fromKatia G
Date: 10/10/2023
1 starIt is such a poor service for such a huge amount of money. Every single department there is a mess. They have been fixing a printer for three weeks since it's not done. We have many printers, some of which are the same models. I can't order toners! I ordered two, but we got only one. I had to call them to find out where is another one, and I got a response: "You are allowed to order just one." But we have 4 of the same printers. They claim they have an automatic toner refill, but it doesn't work! When I call there, the connection is so poor I can barely hear the representative. It happens all the time and only with the Xerox customer service line.Review fromLe C
Date: 09/25/2023
1 starAbsolutely the worst customer service of any company I have ever dealt with! I have been trying to get a hold of them for a couple of months! I purchased an HP at Office Depot to do the scanning that I need to do for my job. I am attempting to reach them again today and have been on hold for 35 minutes. Ridiculous!! Do not purchase a Xerox!!! It is not worth it!Review fromLance C
Date: 08/05/2023
1 starWorst Customer Service Ever - I can't even get a response when I want to spend money! This is very sad. I'll be looking for a new company to buy my next Copier.Review fromDee P
Date: 07/17/2023
1 starXerox is the worse company I've ever dealt with. They don't disclose all of the fees that you are going to be charged until you see them on the first bill. Their reps swear that they knew nothing about these extra charges. We are still getting late charges for invoices that we have paid and for which they have deducted from our account. They are just horrible company to deal with. Is there a rating of less than 1 star.Review fromDawn D
Date: 06/27/2023
1 starWorst customer service ever. We are a small business that relies on our printer. It’s been over a month now and the promised replacement Xerox machine still has not been delivered and no one from the company will contact us. I’ve called several numbers ,emails and contacts and none will contact us or provide a date when they will be replacing out Xerox machine.
Horrible Horrible company.Review fromDaniel B
Date: 06/23/2023
5 starsI didn't get the part I needed from Xerox - a wifi adapter. I had it on backorder from them for a while before finding it from another retailer. I reached out through email to cancel the backorder which I wasn't sure would work as I had not set up an account. They confirmed the order cancellation within one day. I appreciated that so I decided to leave a review.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.