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Business Profile

Car Wash

Russell Speeder's Car Wash

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The car wash caused unreliable damage to my **** ****** *** bike rack, which I clearly asked the attendant if it was OK to be on there or not and he said yes I have pictures of the individual I can send you.And his supervisor confirmed that he did say to me that it was OK to have it attached. the rack is damaged beyond use, and I am requesting the full replacement value of a new one

    Business Response

    Date: 10/03/2024

    Our deepest apologies! Our team at the KC "**********" location has found a new rack online and has ordered it. My GM Parris P***** will be the point contact person for this occurrence. Our other manager Reggie F***** is well aware of the situation, and we will take care of *** ********* bike rack. I will have the team reach out to Steve and inform him. I hope this resolves Steve's complaint. We intend to educate our team going forward so these types of situations do not happen again. 

    Thank you! 

    Sincerely, 

    Sean B. K**** 

    Midwest Regional Manager

Russell Speeder's Car Wash is NOT a BBB Accredited Business.

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