Business ProfileforAshley HomeStore

Good day, I bought a sectional sofa for my living room less than a year ago, the couch took more time to get delivered than what was said on the contract around 4 months. When the coach finally got delivered the quality of the fabric started to break. I called them several times to let them know what was going on with the furniture and they kept saying that a manager was going to call me back, this happened for around 4 months of me calling to tell them the quality was horrible I sent pictures of the coach saying I didn't want it, and that I wanted to change for another style or my money back because it was not good quality they said it wasn't possible and I paid around 3,500 dollars for it. The manager said that the only thing he was able to do was to send the same fabric covers for the sofa. They did, but the couch even with the new covers still has the same problem. They say they can't do anything anymore because is a manufacturing problem. I don't have kids or pets, my husband and I are the only ones that live at home, the sofa quality is terrible, it is not what they described when it was sold. Thank you