ComplaintsforBelvoir Media Group, LLC

• Initial Complaint

  08/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I did not receive the August 2024 ******* *** ***** *****. Upon contacting the company, numerous employees stated I should have received the issue in July. The supervisor Tiffany canceled their attempts to mail out the issue and provided horrible customer service. Given that I have subscribed to this publication and other put out by your company for more than a decade, Tiffany' behavior needs to be addressed and I need to receive this issue I paid for already.

  Business response

  08/05/2024

  Hello Ms. ******,

  I am so sorry for the trouble. I am having the issue mailed right out and a few other items that may be of interest. We very much appreciate your business and regret the frustration caused. We will address this customer service issue and again apologize.

  Ron

  Customer response

  08/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was sent a book called ** ****** ************* ****on March 13, 2024 and billed $48.10. I never ordered this book and have offered to mail it back if provided with instructions. I have had no acknowledgement of my responses to the billings and now they are threatening my credit rating. I cannot find a phone number for this business to talk to anyone about my complaint, just repeated billings.

  Business response

  06/25/2024

  Hello,

  Please note that on 6-26-23, you signed up for an annual continuity program whereby you receive an update book each year; hence the reason this book was shipped. We also mailed a postcard prior to book shipment providing an opportunity to opt out.....no response was received. My hope is that you will opt to keep the book and remit payment. I have cancelled you from the program so no additional books will be shipped. 

  Ron

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to get a return label to send a book back but they will not acknowledge my requests. They initially sent an email with a link to **** for a label but it wasn’t valid. Now the return customer service email is invalid. Online they want me to pay for a trial of some kind and pay a fee to get the label. They say that you can return the book and they will pay for return shipping. The return label should have been in the bill sent with the book. I have requested 5 times for a label. No response. I’m thinking of paying for the return myself. Can you help please?

  Customer response

  03/23/2024

  The company has sent me a past due bill. I’ve tried to contact them online 4 times. All I want is a return label where shipping is paid. I will pay to ship this back if you can’t get a resolution. Thanks for any help you can provide.

  Customer response

  03/23/2024

  The company has sent me a past due bill. I’ve tried to contact them online 4 times. All I want is a return label where shipping is paid. I will pay to ship this back if you can’t get a resolution. Thanks for any help you can provide.

  Business response

  04/15/2024

  Hello,

  I am very sorry that yu are not satisfied with the book that you ordered. We would be happy to credit your account upon receipt of the book. We do not however pay for return postage. I am sorry for any confusion caused. I hope that you will take another look at the book and find valuable information and opt to keep the book.

  Ron

  Business response

  04/15/2024

  Hello,

  I am very sorry that yu are not satisfied with the book that you ordered. We would be happy to credit your account upon receipt of the book. We do not however pay for return postage. I am sorry for any confusion caused. I hope that you will take another look at the book and find valuable information and opt to keep the book.

  Ron

  Customer response

  04/15/2024

  
  Complaint: ********
  
  I am rejecting this response because:they are lying about the postage being paid by the consumer. They sent a return label that could not be accessed. They state you can return the book if you’re not satisfied. I’ve sent 3 messages no response. They even say online you can get a postage paid label. Well I am going to return the book paying a lot of money to return this item. I will get a signature return. Thanks for you help. This company *****. 
  
  Sincerely,
  
  ***** ****

  Customer response

  04/15/2024

  
  Complaint: ********
  
  I am rejecting this response because:they are lying about the postage being paid by the consumer. They sent a return label that could not be accessed. They state you can return the book if you’re not satisfied. I’ve sent 3 messages no response. They even say online you can get a postage paid label. Well I am going to return the book paying a lot of money to return this item. I will get a signature return. Thanks for you help. This company *****. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  03/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is the THIRD time I filed a complaint about this company--for the same thing. First time was many years ago. This incident involves two complaints. 1. We never ordered this yearbook but they sent one anyway. 2 We RETURNED the book immediately, UNOPENED, marked 'NOT REQUESTED, RETURN TO SENDER.' 3 They sent a bill anyway. 4. Because of previous, SAME experience that took months to resolve, we contacted the BBB about it then.. 5 We never heard from the BBB about it, but we received an email from the company with an apology. So we thought that was the end of the matter. 6 Also, when we returned the email, we requested to be removed from their database. 7 But today we received ANOTHER BILL from them. 8 We responded to them by email, telling AGAIN that we never ordered the book and are reporting to the BBB again today. 9 We also again requested to be removed from their database. 10 Resolution requested: (a) For the 'invoice' to reflect zero balance--and verified by email. (b) After verifying zero balance, for the company to totally remove us from their database.

  Business response

  03/05/2024

  I am so sorry for the frustration. Please note that we aquired this business two years ago, so your full history is not with our company, but that does not excuse the current issue. The Yearbook is an annual continuity series so a new book is shipped each year. A post card is mailed prior to book shipment as a =n opportunity to opt out should you not want the book. Not sure what happened to the post card, as nothing was received back. Regardless, I am going to clear your account balance and take you off the mailing list. I am very sorry for all the trouble; it is not the customer experience we strive for.

  Ron

• Initial Complaint

  02/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bottom Line Books has for the last two years sent me a book that I did not order. The time before October of 2023, I decided to pay them rather than having them keep harassing me for payment, even though I returned the book with it still in the box. Another book arrived in October of 2023, on a Friday. I mailed it, unopened, "refused, return to sender, not ordered" the next Tuesday. Shortly after I returned it, I got a bill for it. On October the 30th, I called and talked with a woman named Reza who said she would cancel my subscription to their book club. I have never joined any book club and certainly not theirs after my experience with them before. I am concerned that they are running a scam similer to the one banks engaged in a couple of decades ago, in which bank employees took the liberty of opening up other accounts for customers without their permission or knowledge, as Bottom Line has done with me. The other concern I have is they are threatening to report my refusal to pay to Credit Bureaus. I sent their unopened book back and would simply like this resolved and for them to stop sending me ANYTHING I didn't order.

  Business response

  02/13/2024

  Hello Ms. ****,

  I am sorry to hear your frustration with our book program. Please note that what you registered for is a book continuity program whereby a new book is shipped to you periodically. Prior to each mailing, a post card is mailed alerting you to the new book and providing an opportunity to opt out which you did not do. We want our customers to be satisfied with the valueable content within our books, but if not, the book could be returned and a full credit issued. It appears that you have returned the book so a credit will be forthcoming. I will also take you off the promotions list so you will no longer receive our offerings. I hope this will resilve your issue.

  Ron

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In early December of last year, my domestic partner, ***** ****, received the book ** ****** ************* **** from this company, a book she did not order. The bill lists an account number as ********. On December 10th I sent on *****'s behalf a notice that she did not order this book with a request through the company's online customer service form for a postage-paid return form. (I have a screenshot of the communication.) When no return form was provided, ***** taped up the box and returned the book, at our expense, to the company's ****** ** service center address, which was on the bill. It contains the ominous warning about a "Credit Standing Alert." This may just mean credit with this company that we could care less about, but it may portend that they may somehow try to ding *****'s credit report. On January 22nd we received another bill for the book, and today we received two additional notices from the company. We want this dunning harassment to stop and for this company to never contact us again. It would be appropriate for the business to also refund the $8 we spent on shipping the book back.

  Business response

  01/24/2024

  Hello,

  Please note that what you signed up for is an annual continutiy series which is why this book was delivered. A post card was mailed prior to the book release providing an oppotunity to opt of should you  no longer want to book, but no response was received? Regardless, clearly, yoou do not want the book and a credit will be issued when the book return is processed. I will make sure that happens in the short run. I am sorry for the frustration and thank you for trying our books.

  Be well,

  Ron

  Customer response

  01/24/2024

  
  Complaint: ********
  
  I am rejecting this response because: ***** **** returned the book -- at our expense -- to the company's ****** ** service center, since that was the address listed on the invoice.  She sent it back at the book rate, because that is minimal cost, versus another method which have tracking information at a cost of $15 or more.  All of the documentation to enable to determine who returned the book was put in the book itself.  ***** did not see this postcard the company representative refers to, so it really is the company's problem in sending us a book we didn't want.  The dunning must stop.
  
  Sincerely,
  
  ******* *****

  Business response

  01/25/2024

  Our warehouse indicates that the book has not been received to date but regardless, we credited your account. All set.

  Customer response

  01/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My 80-year old mother keeps receiving unsolicited book deliveries and subscription material from Bottom Line books along with continual invoices stating she owes money for books that she did not order and paid to return. Despite my efforts to have her removed from their mailing list by calling and sending two letters to the address provided for cancellations (as per their instructions), she continues to receive letters telling her she owes money and I've noticed that others have filed very similar complaints, showing that Bottom Line Books prey on senior citizens. This is a form of harassment and is a completely unethical way to run a business. It is very distressing for my parents and we want Bottom Line Books to stop sending ALL communications and books. We want to be removed from ALL their lists and to be cleared of ALL charges they claim my mother owes for books never ordered or accepted. She is listed under account number ********. I am attaching two of the recent invoices she has received for books she did not order.

  Business response

  02/06/2024

  Hello,

  I am sorry for your frustration, however, you slander our company who is in the business of providing providing healthcare information to senoirs and take exception that we are "preying" on seniors. Please know that we do not mail expensive product to people without and order which was received in this case and all cases. I hope I am not coming off rude, but people need to understand these products were ordered. In accordance with your requeest, I will not only take you off the mailing list, I will credit your account in full. I only ask that you read the materials received and potentially order again once you see the value of the content. I would also appreciate a withdrawal of the inaccurate statement made in the complaint. 

  Thakn you

• Initial Complaint

  01/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In November 2023 I received a letter from *** ********, Circulation Director of "******* ********" telling me that ******* has ceased publication and in order to fulfill their obligation was starting a subscription instead to ******* *** *****. My subscription to ******* was through May/June 2026. They took my money with the agreement that the subscription would run until that time. I replied to *** ********'s letter on November 3, 2023 with my letter explaining that it was not an acceptable resolution to their obligation. I requested a refund of $28.50 which I calculated to be the amount owed on my subscription. I have uploaded my letter as well as *** ********'s letter as an attachment to this complaint. To date, I have not received a refund nor the courtesy of a reply from ******* ******** (Belvoir Media Group LLC) or from *** ********.

  Business response

  01/18/2024

  Hello,

  We are very sorry that ******** does not meet your expectations and will certainly process an  immediate refund. 

  Thank you,

  Ron

  Customer response

  01/18/2024

  I have received and reviewed the response from Belvoir Media Group. Provided that the requested refund of $28.50 is promptly received, I am satisfied with the response.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an invoice on or about January 2, 2024 from Bottomline Books for its BL'S YEARBOOK 2024. The $47.65 invoice indicates the book was mailed 12/29/23 (which I have not yet received). I have just finished reading some of the complaints against Bottom Line Books here, on your site. They describe my very situation: sending me material that I did not specifically order (having unwittingly been placed in a repeat-order program as a consequence of purchasing the 2023 yearbook edition last year).

  Business response

  01/12/2024

  I am sorry that you are not satisfied with the continuity program you signed up for. The following is clearly stated on the order card you mailed in:

  Future editions of Bottom LIne Yearbook will automatically be sent to you for review on an annual basis. You will have 30 days to review any book, and you may either keep it and pay the applicable price, or mail it back and owe nothing. Also, before a new edition is sent, we will mail you an announcement, and you will have time to decline it. You may cancel this service at any time by sending a written request to this address: ****** **** ****** **** *** ****** ****** ** ***********

  The post card for the 2024 book was mailed to you as an additional opportunity to opt out. Nothing was received so the 2024 book shipped. Again, you have a 30 day money back gurantee so if you send the book back, we will credit the balance due. Instead, we hope opt to keep the book and enjoy the valuable information within the pages.

  Ron

   

• Initial Complaint

  01/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was sent an invoice for a book, BL’s yearbook 2024, which I did not order nor received.

  Business response

  01/10/2024

  Hello and Happy New Year,

  Please note that you signed up for a book continuity series which is the reason this book arrived. Post card reminders were mailed offering an opportunity to opt out prior to shipment. Nothing was received by us so the book shipped. Since you did not receive the book and mentioned you do not even want it, rather than shipping a replacement, I credited your account balance and terminated the program so you will not receive anything further. Thank you for trying our books and be week,

  Ron

  Customer response

  01/16/2024

  Called BottomLine Books.  Talked to representative May on 1/8/24.  She was with the magazine division.  Asked her to deactivate this account.  She said it was already deactive.  Found the number to the books section of BottomLine Books.  Talked to Jenna.  She said that the account was in a “contingency” state.  I asked her to deactivate this account.  The book that was sent was sent back to the sender, with a note saying that the order was not accepted.  

  Business response

  01/16/2024

  Hello,

  I am sorry you opted not to keep the book that was ordered. You stated that you returned the book. As such, once the warehouse receives the return, you account will be updated and no balance will be due. The invoice you received was caused by timing.

  You are all set,

  Ron

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩