ComplaintsforInterFACE SoNo LLC
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Complaint Details
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Initial Complaint
02/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 3 pairs of leggings back in Dec of 2023 from ******* **** they took 21.99 out of my bank account on cyber monday when i recieved the package it had 3 pair in 1 package is how they sent them to me The leggings were not what they looked like online so I returned them immediately They made me pay for return shipping fee. They refuse to send me one gift card with full amount of 15.99 it s actually 21.99 Because the order was 21.99 BUT they claim there was a 6.99 shipping fee at time i ordered They keep trying to only send me two seperate 5 dollar gift cards which is not the full amount owed back to me i have a confirmation they recieved All 3 pair of leggings as they took off 6.99 from 21.99 I have gone back and forth for months i can t get my money back onto my debit card they only refund in gift cards. They won t send me the full amount of even 15.99 on one gift card they only want to send me two seperate 5 dollar gift cards for only 5 each I want my full refund back on one gift card and they refuse to do it . i told them i don t want my refund sent to me by email seperately 5 dollars each on seperate cards they told me i could use mutiple cards when checking out No I can t and i don t want to do that i want one card with the full amount back They won t send me one refund gift card to me on one card with full amount of 15.99 on it I want to be done with this company they got all their items back and comfirmed it They know they got the 3 pair pf leggings back I feel like they re trying to scam me saying i put 1 on return on it but i sent 3 back they know they got it all back they need to not be dishonest the post office weighed it and they confirmed they got all items back and they keep sending me only two cards only for total amount of 10.00 which is less than what they really owe me they took 21.99 out my bank account They have caused me nothing but stress over this. Please Help
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.