ComplaintsforPriceline.com LLC

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I booked a round trip through Priceline from ******* ** to ******** **. The return flight was cancelled by ****** ********. On June 13th, ****** ******** sent a refund for my trip to Priceline, because i made the payment to Priceline. However, i never received my money. I called 5 times and every time they tell me that my refund was approved but sent me nothing.

  

  Business response

  07/10/2024

  Dear ***** *****
  
  Thank you for contacting us regarding your ****** ******** tickets with Trip Number *********16. We have received your complaint submitted to the Better Business Bureau and are committed to addressing your concerns.
  
  We have just received the check from ****** ******** and have processed a refund to your account for $309.54 USD ($154.77 USD per ticket) on July 9, 2024. Refunds are processed within one business day, though the posting time may vary depending on your bank's processing.
  
  We appreciate your patience. Stay safe and healthy!
  
  Sincerely,
  Executive Offices

  Customer response

  07/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  June 25, 2024 I placed a Rental Car reservation with Priceline.com thru *** ****** ****, ******* ************* *******, for November 2, 2024. Several hours later on June 24th, I tried to Cancel the reservation, but I was informed there was a No Cancellation policy which I was NOT aware of, especially when a reservation was placed 5 months ahead of time and the canellation was attempted only few hours later. As Posted on Credit Card Info: *********** ** ***** *** Purchased: Mon, Jun 24, 2024 Posted: Tue, Jun 25, 2024 Purchased By: ***** * ***** Appears on statement as: PRICELN**** **** * *** ********* ** ***** ***

  

  Business response

  07/10/2024

  Dear ***** *****,
  
  Thank you for contacting us regarding your rental car reservation with *** **** * *** for Trip Number *********18.
  
  We are writing in response to your Better Business complaint.
  
  We understand you requested to cancel your reservation. During the booking process, we stipulated in the Contract that this special rate is non-refundable. We indicated in the Booking Conditions that Express Deal Rental cars are non-refundable, non-transferable, and non-changeable (including for COVID-19) even if the reservation is unused. Regrettably, we are unable to issue a refund for this booking.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  

  Business response

  07/10/2024

  Dear ***** *****,
  
  Thank you for contacting us regarding your rental car reservation with *** **** * *** for Trip Number *********18.
  
  We are writing in response to your Better Business complaint.
  
  We understand you requested to cancel your reservation. During the booking process, we stipulated in the Contract that this special rate is non-refundable. We indicated in the Booking Conditions that Express Deal Rental cars are non-refundable, non-transferable, and non-changeable (including for COVID-19) even if the reservation is unused. Regrettably, we are unable to issue a refund for this booking.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer response

  07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: Attached is the original RECEIPT. NOWHERE does it state on the receipt that there is a "NO CANCELLATION POLICY". This was made (5) FIVE months in advance and I "TRIED" to Cancel this only hours after it has been placed.

  Also attached is the same booking and process that I used to purchase this rental. I DO NOT SEE A "NO CANCELLATION POLICY". Only AFTER IT WAS PURCHASED, that a very small "NO CANCELLATION POLICY " shows up. SEE ATTACHED.

  THIS IS FRAUD!  If this was placed hours or days before the rental transaction and pickup to take place I would understand this partially. But 5 MONTHS AHEAD???? What would have happened if I was in the Hospital or DEATH???????
  
  Sincerely,
  
  ***** *****

  Customer response

  07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: Attached is the original RECEIPT. NOWHERE does it state on the receipt that there is a "NO CANCELLATION POLICY". This was made (5) FIVE months in advance and I "TRIED" to Cancel this only hours after it has been placed.

  Also attached is the same booking and process that I used to purchase this rental. I DO NOT SEE A "NO CANCELLATION POLICY". Only AFTER IT WAS PURCHASED, that a very small "NO CANCELLATION POLICY " shows up. SEE ATTACHED.

  THIS IS FRAUD!  If this was placed hours or days before the rental transaction and pickup to take place I would understand this partially. But 5 MONTHS AHEAD???? What would have happened if I was in the Hospital or DEATH???????
  
  Sincerely,
  
  ***** *****

  

  Business response

  07/17/2024

  Dear ***** *****,
  
  We received your rejection.
  
  Attached is a copy of your Contract showing the Booking Conditions you agreed to during the booking process. We stipulated in your Contract that Express Deal Rental cars are non-refundable, non-transferable, and non-changeable (including for COVID-19) even if the reservation is unused. Regrettably, we are unable to issue a refund for this booking.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  

  Business response

  07/17/2024

  Dear ***** *****,
  
  We received your rejection.
  
  Attached is a copy of your Contract showing the Booking Conditions you agreed to during the booking process. We stipulated in your Contract that Express Deal Rental cars are non-refundable, non-transferable, and non-changeable (including for COVID-19) even if the reservation is unused. Regrettably, we are unable to issue a refund for this booking.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer response

  07/17/2024

  
  Complaint: ********
  
  I am rejecting this response because: This was NOT clearly shown during the reservation process. This is a SCAM, CLEARLY!!!!!!  I will let others know that the BBB will not support me in this and to let many others know of my experience. 
  
  Sincerely,
  
  ***** *****

  Customer response

  07/17/2024

  
  Complaint: ********
  
  I am rejecting this response because: This was NOT clearly shown during the reservation process. This is a SCAM, CLEARLY!!!!!!  I will let others know that the BBB will not support me in this and to let many others know of my experience. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked a room on Priceline.com and understood that it stand and authorization code for incidentals may be placed for a booking that many hotels may charge this as part of the reservation. Which I understood. Now when I call even though there was a hold placed on my card the hotel is asking for an extra 65 dollars. This was not part of my booking. I call the hotel and they state that because the reservation was not made through them they can’t cancel, otherwise they would cancel it for me. I call Priceline and they lie to me saying that the hotel states they won’t cancel it which isn’t true. The hotel can’t Priceline has to. There was no disclosure stating that I’d have to bring an extra 65 dollars at check in, after a hold is already being placed on my card. I want my refund. Price lies about cancellation reason and is deceitful.

  

  Business response

  07/10/2024

  Dear ***** **********,
  
  Thank you for contacting us regarding your reservation at the ***** *** **** *** ******* *or Trip Number *********18.
  
  We are writing in response to your Better Business complaint.
  
  We understand you requested a refund for your reservation due to the additional $65 required by the hotel at check-in. During the booking process, we stipulated in the Contract that the hotel requires a credit card at check-in for incidentals, hotel-imposed fees that could be mandatory (e.g., resort fees) or optional (parking, minibar, etc.), and deposits. Furthermore, we also indicated in the Booking Conditions that the reservation is non-refundable. Our records show we contacted the property multiple times for an exception but did not obtain approval to process a refund. Regrettably, your reservation remains non-refundable.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made a hotel booking for ***** **** ***** - ****** through Priceline.com on 28th June 2024 for the check-in date of 30th June 2024. Priceline.com advertised Best Price Guarantee which matches the price and assures to refund the price difference. ?I paid $1911 for the booking and found out that the hotel was available for $1761 at a different travel portal. I am a VIP member eligible for Best Price Guarantee provided by Priceline.? I requested the price difference 4 times within 24 hours and was denied every time for various reasons. The details I provided included all the information compliant with the Priceline policy needed for the refund but the customer support kept on declining. ?The reservation matches 100% with that being offered on a different travel portal but Priceline doesnt intend to provide a refund. I have spend multiple hours over phone in about 7-8 calls to them just to hear that they cant review the request. There is no redressal from Priceline and Customer Support harassed saying that “do whatever you want to do”. ??This is traumatizing and stressful stretching for days now.

  

  Business response

  07/10/2024

  Dear ******* *******,
  
  Thank you for contacting us regarding your reservation at the ***** **** ***** ****** - *** ********* for Trip Number *********17.
  
  We are writing in response to your Better Business complaint.
  
  We understand you found a lower rate and requested a refund for our Best Price Guarantee. We reviewed the screenshot you sent on July 28, 2024, and it shows a rate of $1739 for the same property, dates, number of rooms and guests, and room type, with a Summary of Charges. However, it had a different cancellation policy (non-refundable). We process a refund for the rate difference if you find a lower rate within 24 hours of booking and as long as we can verify the following information is the same.
  
  - Hotel Name
  - Hotel Address
  - Check-In/Out Dates
  - Number of Rooms and Occupancy
  - Room Type
  - Cancellation Policy
  - Billing Information, Including the Summary of Charges with Taxes
  
  Nevertheless, our records show we refunded $1,626.86 on July 4, 2024, to the original form of payment used to make the purchase. Our system processed your refund within one business day. You may contact your bank directly to inquire about their posting time.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer response

  07/11/2024

  
  Complaint: ********
  
  The facts presented by Priceline are incorrect. I had submitted a new claim within 24 hours with lower price available at $1761 which clearly showed refundable policy of competitor same as Priceline. It was again rejected with reason "No breakdown of taxes and fees", even though the summary of charges mentioned in the snapshot as per the requirement. The same snapshot was submitted to BBB in the complaint. 
  The refund of $1626 out of the total $1911 was due to trip cancellation not for any price match.
  
  Sincerely,
  
  ******* *******

  

  Business response

  07/23/2024

  Dear ******* *******,
  
  We received your rejection.
  
  Our records show that the initial screenshot you sent on July 28, 2024, shows a rate of $1739 for the same property, dates, number of rooms and guests, and room type, with a Summary of Charges. However, it had a different cancellation policy (non-refundable).
  
  On July 4, 2024, we refunded $1,626.86 for the unused days related to your request for early check-out. The refund should only be $955.56 for the three unused days. However, our records show a refund of $1,626.86, equivalent to five days. 
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer response

  07/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked a Hotel reservation on 6/28/24 for one night. Trip number ************18. The base rate was 102.00 plus tax. Shortly after I booked it, the price dropped to 98.00 plus tax. Priceline has a best price guarantee. I submitted the online form, for a refund of the 4.00 difference. I was promptly denied stating that I didn't submit the proper information. I called customer service and was told that I had a VIP rate and was not eligible. I resubmitted additional screenshots and was denied a third time. Priceline advertised 120.00 rate and then dropped their own rate on their own website to 98.00. They now want me to jump through hoops for 4.00, when then clearly advertise a best price guarantee. They are not honoring their guarantee.

  

  Business response

  07/09/2024

  Dear ******* *****,
  
  Thank you for contacting us regarding your hotel reservation at the ***** ****** ** ****** ********* for Request Number *********18.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that you found a lower rate for your itinerary. Our records indicate that the information previously sent was reviewed, and we confirmed that all the itinerary details do not match. To qualify for the Best Price Guarantee, the itinerary details should match the original reservation and should be available in real-time upon contacting us. Regrettably, we cannot issue a refund.
  
  As a gesture of goodwill, we sent a separate email with a coupon for a 20% discount for a future Express Deal booking. You must use the coupon by October 07, 2024, at 11:32 AM EDT. You can use the coupon code for a single transaction, and any remaining residual value can no longer be applied to another booking. The email will contain instructions on how to redeem this coupon.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer response

  07/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: my reservation details did match. It was on Priceline's own website. I booked for $102.00 and the price dropped to 98.00 shortly thereafter. It was a FOUR dollar difference in price that Priceline refuses to honor. They can keep their useless 20% off coupon, as I will take my business elsewhere in the future.
  
  Sincerely,
  
  ******* *****

  

  Business response

  07/18/2024

  Dear ******* *****,
  
  We received your rejection.
  
  To qualify for the Best Price Guarantee, the itinerary details should match the original reservation and be available in real-time upon contacting us. At the time you contacted us, the rate was not available online. We sent a separate email with the details of our Best Price Guarantee policy.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

  Customer response

  07/24/2024

  
  Complaint: ********
  
  I am rejecting this response because: I already responded several times as to why I rejected Priceline's response. I am not going to continue to beat a dead horse. I will simply no longer do business with this company and will make sure to advise others to do the same. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 1/29/24, I ordered a car rental under my husband’s name with Priceline & was directed to *** **** * ***. The order (6/24-7/12/24) was processed by Priceline for a total of $924.02. Pickup was to occur at ******* ******* in *** **** ****. After arriving at ***, we presented all required information including my husband’s *** **** Drivers License. The *** employee quickly refused to rent the car because my husband is +80 years of age. We were told that it is ***’s policy not to lease to anyone who is at least 80 years of age. The *** staff was informed that no where was there any written notices specifying age discrimination.. Her reply was “I’m sorry.” The employee was further advised that in April 2023, my husband leased a car from ******. She repeated ***’s policy, suggested that we attempt to lease vendor at ******* *******, and that we contact Priceline for reimbursement of the $924.02 charge. The only car rental company with whom we spoke at ******* ******* on 6/26/24 is ********. They do not engage in age discrimination, had a similar vehicle to the one initially rented with ***, but at a substantially higher cost ($1,432.48). We rented a car with ********. On 6/26/24, I telephoned Priceline, issued a verbal complaint, and advised the Customer Service rep that in addition to requesting reimbursement of the $924.02 that *** charged, I was also requesting reimbursement of the additional expense of $508.46. Undoubtably, had we initially rented with ********, our car rental woukd not have cost +$500 more. My claim with the BBB is for $598.46, which the Priceline customer rep refused to discuss.

  

  Business response

  07/09/2024

  Dear ****** **************,
  
  Thank you for contacting us regarding your rental car reservation with ***.
  
  We are writing in response to your Better Business complaint.
  
  We understand you had issues renting with *** due to their age restrictions. Upon checking, we could not locate your husband's reservation using your information in the complaint. To maintain the security of our customers' records, please provide us with the following information.
  
  - Priceline Trip Number
  - Reservation Holder's name
  - Email Address used to book the reservation
  - Phone Number used to book the reservation
  
  Thank you for your time, and we look forward to your response.
  
  Sincerely,
  
  Executive Offices

  Customer response

  07/12/2024

  ***** ****** ******************* ***** ********* **** *** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********   ** **** ** *** ********

   

  I am writing to advise you that Priceline satisfactorily resolved the issue.

   

  ****** **************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a hotel stay with Priceline for a specific date. When I went to the hotel they said I wasn’t in their system for that date but for another date. Priceline’s booking app evidently changed the date on me somewhere during the booking processs. I tried calling their customer helpline and filing a complaint through their website. They simply do not give refunds even though I typed in the date I wanted but their booking app gave me a different date. I had to buy another nights stay at nearly twice the fee. What a terrible company. I wish I’d seen their one star rating before using them.

  

  Business response

  07/08/2024

  Dear ***** *******,
  
  Thank you for contacting us regarding your hotel reservation at the ******* *** * ****** ** ********* ********* **, for Request Number *********17.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that you intended to book for a different date. Our records indicate that you requested to book a hotel room for check-in on June 24, 2024, and check-out on June 25, 2024. Since you booked a restricted rate, we contacted the hotel to request an exception or a refund but did not obtain approval. Regrettably, the reservation remains non-refundable.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked with Priceline for a family trip to ******* 6/21-6/23, called the hotel prior to arrival to make sure my room wouldn't be given away due to our expected late arrival from traveling all day. When I arrived to the hotel I was told they were sold out and they had no other options for me. I drove around and called for two hours looking for a hotel room finally to find one and paid more money than expected on top of the Priceline reservation that had been pain in full. I began calling for a cancellation the very next morning 6/22 only to be given the run around and transferred time and time again. Finally I was told I'd get a full refund, a 20% coupon a d compensation for the time and Additional money spent and still nothing. I gave them the chance to make it right before coming here or leaving any negative reviews. ******** **** ******* ****** - ******* - ******** ******** **. Jun 21 – Jun 23 Confirmation #: ********* Priceline trip #: ************17

  

  Business response

  07/08/2024

  Dear ******* ********,
  
  Thank you for contacting us regarding your hotel reservation at the ******** **** ******* ****** - ******* - ******** ******** **. for Request Number *********17.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that the hotel did not have your reservation available at check in. Our records indicate that the reservation has been canceled and fully refunded. Since we value your business, we refunded 20% of the reservation cost for 64.59 USD. Our system processes refunds within one business day. You may contact your bank directly to inquire about their posting time.
  
  As a gesture of goodwill, we sent a separate email with a coupon for a 20% discount for a future Express Deal booking. You must use the coupon by October 06, 2024, at 10:49 PM EDT. You can use the coupon code for a single transaction, and any remaining residual value can no longer be applied to another booking. The email will contain instructions on how to redeem this coupon.
  
  We hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

  

  Business response

  07/08/2024

  Dear ******* ********,
  
  Thank you for contacting us regarding your hotel reservation at the ******** **** ******* ****** - ******* - ******** ******** **. for Request Number *********17.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that the hotel did not have your reservation available at check in. Our records indicate that the reservation has been canceled and fully refunded. Since we value your business, we refunded 20% of the reservation cost for 64.59 USD. Our system processes refunds within one business day. You may contact your bank directly to inquire about their posting time.
  
  As a gesture of goodwill, we sent a separate email with a coupon for a 20% discount for a future Express Deal booking. You must use the coupon by October 06, 2024, at 10:49 PM EDT. You can use the coupon code for a single transaction, and any remaining residual value can no longer be applied to another booking. The email will contain instructions on how to redeem this coupon.
  
  We hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

  

  Business response

  07/08/2024

  Dear ******* ********,
  
  Thank you for contacting us regarding your hotel reservation at the ******** **** ******* ****** - ******* - ******** ******** **. for Request Number *********17.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that the hotel did not have your reservation available at check in. Our records indicate that the reservation has been canceled and fully refunded. Since we value your business, we refunded 20% of the reservation cost for 64.59 USD. Our system processes refunds within one business day. You may contact your bank directly to inquire about their posting time.
  
  As a gesture of goodwill, we sent a separate email with a coupon for a 20% discount for a future Express Deal booking. You must use the coupon by October 06, 2024, at 10:49 PM EDT. You can use the coupon code for a single transaction, and any remaining residual value can no longer be applied to another booking. The email will contain instructions on how to redeem this coupon.
  
  We hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

  Customer response

  07/09/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I feel this is the bare minimum and all I asked of you before I had to get the BBB involved. I spent over 7 hours on the phone trying to get this resolved. And 3 hours that evening I was denied check-in because all hotels in the area had no vacancies. When I finally found one I had to book two rooms to accommodate because they only had one available, which the location I had booked with could have offered. I practically had to beg for my refund from ya'll. 
  
  Sincerely,
  
  ******* ********

  Customer response

  07/09/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I feel this is the bare minimum and all I asked of you before I had to get the BBB involved. I spent over 7 hours on the phone trying to get this resolved. And 3 hours that evening I was denied check-in because all hotels in the area had no vacancies. When I finally found one I had to book two rooms to accommodate because they only had one available, which the location I had booked with could have offered. I practically had to beg for my refund from ya'll. 
  
  Sincerely,
  
  ******* ********

  Customer response

  07/09/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I feel this is the bare minimum and all I asked of you before I had to get the BBB involved. I spent over 7 hours on the phone trying to get this resolved. And 3 hours that evening I was denied check-in because all hotels in the area had no vacancies. When I finally found one I had to book two rooms to accommodate because they only had one available, which the location I had booked with could have offered. I practically had to beg for my refund from ya'll. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  , I called Priceline to discuss this issue with them. They told me that I would get the full refund back but,they would have to get in contact with the manager for the ******** *** *****. I received an email from them on June 28 stating that I would get only back $131, when I called the hotel to speak to the manager Luke , she told me that she was only able to give me back $131 because Priceline did not tell her that it was for a full refund. She only gave me back part of the money for a one day reservation Would like to receive my full refund. I did disputed with my bank so I am waiting for an investigation, however both choice hotels, and Priceline should be held accountable for continuing to charge me without my knowledge, even though the automated system said that I was not going be charged for the Reservation . They also provided me with another reservation number. That was not the original one that I had that was supposed to happen canceled there must’ve been a glitch in their system where they ended up having a reservation go through without my knowledge. I have the automatic system recording, stating that I would not be charged for the reservation as proof.

  

  Business response

  07/09/2024

  Dear ********* *****,
  
  Thank you for contacting us regarding your hotel reservation at the ******* *** ******** for Request Number ********516.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that you requested to cancel your reservation. Since you booked a restricted rate, we contacted the hotel to request an exception or a refund. According to Lupe on June 28, 2024, their management only approved a one-night refund. Therefore, we processed the refund of 131.38 USD on the same day (June 28, 2024). Regrettably, we cannot process an additional refund.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  1. Date of flight: February 22, 2004. 2. I felt to complaint with the death certificate of my brother who passed away unexpectedly, and I am still waiting for a refund. The end of July of this year would be five months and they keep giving me the runaround and not refunding my plane ticket. I did exactly what they told me to obtain a death certificate of my brother. Give them the flight information trip number and everything which did now they say as of today that I need to again send in the death certificate. Trip# ************95; confirmation ******

  

  Business response

  07/09/2024

  Dear ***** ******,
  
  Thank you for contacting us regarding your ****** ******** ticket, Trip Number *********95. We have received your complaint submitted to the Better Business Bureau and are committed to addressing your concerns.
  
  Please accept our deepest condolences on the passing of your brother. We hope you and your family are finding comfort during this difficult time. We are pleased to inform you that a refund of $235.05 has been processed today, July 9, 2024. Refunds are processed within one business day, but please note that the posting to your account will depend on your bank's processing time.
  
  We appreciate your patience and understanding.
  
  Stay safe and healthy.
  
  
  Sincerely,
  Executive Offices
  
  
  

  Customer response

  07/09/2024

  Thank you for your help. I have been trying to get this solved for months!!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩