ComplaintsforFalvey's Motors, Inc.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  it was regarding a vehicle purchase which did not pass inspection in the state of ************* and in the state of ************* if a vehicle fails the stats safety inspection after you purchase a vehicle the dealership must either fix the vehicle or issue a full refund for the vehicle. There is a lot of detail regarding this issue I have with the dealership, I would appreciate someone reaching out to me so I can provide all of the details. I can also provide them in a word document, because i do not have enough room to write the history here.

  

  Business response

  05/07/2024

  Dear *** *******,

  Thank you for reaching out to us via the Better Business Bureau regarding your recent vehicle purchase. We value your feedback and appreciate the opportunity to address your concerns.
  Upon reviewing your complaint, it has come to our attention that the vehicle you purchased from our dealership was sold under an "as is" condition and had passed the *********** safety inspection prior to your taking delivery. We also recognize that you drove the vehicle back to ************* on a temporary registration, for which we facilitated the necessary documentation.
  Regarding the issue with the tires, we acknowledge that we initially requested you to bring the vehicle back to our dealership for assessment and resolution. However, understanding the inconvenience this would pose due to the distance involved, we agreed to an alternative solution. To mitigate any inconvenience on your end, we proposed that you purchase the tires locally, and we would reimburse you for the cost of the tires themselves. It's important to clarify that while we covered the cost of the tires, we are unable to reimburse you for the labor charges incurred at the service provider you utilized and the additional road hazard warranty you purchased.
  We hope this resolution meets your satisfaction and demonstrates our commitment to addressing your concerns promptly and fairly. Should you have any further questions or require additional assistance, please do not hesitate to contact our customer service department at ********** or via email a* ********************** . We are dedicated to ensuring your complete satisfaction with your vehicle purchase.
  Thank you for your understanding and cooperation throughout this process.
  Sincerely,
  Timothy Falvey

  General Manager

  Falveys Motors Inc.

  Customer response

  05/07/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I did not care about the road hazard warranty i understood that it was my decision to purchase that optional coverage.  I had made that implicitly clear.  However, when you purchase tires you must have them mounted and balanced and that is an additional charge.  What am I to do put the tires on myself.  Considering I left the dealership and the tires had dry rot that is a safety issue and when one blew out we could have been seriously injured, let me point out again I did have my 87 year old aunt in the vehicle I had intended to drive the vehicle down there to have it taken care of but you can’t do that on a blown out tire, can you?  I feel all of this over 144.00 is preposterous and totally unfair.  
  
  Sincerely,
  
  *** *******

  

  Business response

  05/08/2024

  ****

  We have adhered to our agreement by covering the cost of the tires, as promised. With the replacement of all four tires, we have ensured consistency and safety. Moving forward, let's consider this matter resolved. We appreciate your cooperation and trust that your vehicle is now equipped for safe travels.

  Thanks,

  Timothy Falvey

  General Motors

  Falveys Motors

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have my minivan in their shop for a month. It had a bad transmission gasket that leaked. They said they ordered a wiring harness for the car and it isn’t in stock in the warehouse and can’t start or finish the job until they get the part. They keep giving false dates of when the part will come in for over a month. Each time the date gets pushed back. Since they ordered the part, they won’t let me take my car without paying for this non existence part. ($995). They have started no work on my car. And several other transmission places say there isn’t a need to even replace this harness. I have been without my only car for a long time with no end in sight. I just want them to cancel the part order and give me my car back.

  

  Business response

  01/18/2023

  The current supply chain has caused shockwaves to many industries, sadly automotive is not exempt to these issues.  Mrs. ****** wiring harness is one of the many parts that have been affected. With the current situation and pleas from Mrs. **** and Falvey's, we were able to get the manufacturer to cancel the order. At this time, we have worked out the situation at hand and resolved said issues. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩