Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to Falvey's for an oil change, tire rotation and alignment. I was quoted $230. During the appointment they broke a toe adjuster bolt. This brought the total price up to $400. I told Falvey's I was unprepared to pay this and an employee rudely suggested I try to borrow the money from someone. I reluctantly agreed to pay it as I live over an hour away and had no way to get home without my vehicle. I was then called a second time and told that the price was $560 total with no explanation as to the price increase. I was then called a third time and told that it could be even higher if they couldn't easily repair the damages that they caused. It was only after I was adamant that I did not have a way to get $560 that the employee said he could charge me the original $400. When Falvey's called me the final time to tell me my car was ready they said they also broke my hood cable and that it would be an additional $400 and could be fixed another day. When I came to pick up the car the employee gave me the broken parts from my car, I paid a total of $450 and left. When on the road I noticed the car was still pulling to the left. I called Falvey's and they gave me another appointment, but it was so bad I went to ******* for an alignment inspection which showed Falvey's never did it. They also inspected my broken parts and told me they should not have broken and there were measures taken that prevent this. So my coworker went with me to try and reach an understanding and Rich Falvey agreed to refund me $200 and redo the alignment. This is not satisfactory for me as I am not comfortable with leaving my vehicle with them another time after they repeatedly broke parts, I feel I should be compensated for the trouble of having to go to multiple mechanics for what I overpaid them to do and $200 back is not enough to even cover the hood cable they also broke. Not to mention even with $200 back I still spent $250 at Falvey's which is more than my original estimate.

  

  Business Response

  Date: 12/24/2024

  Dear **** ******,
  I want to acknowledge your frustration regarding your recent visit and assure you that we have carefully reviewed the situation. While I understand your concern about the broken adjustment bolt, I must clarify that such occurrences are sometimes unavoidable during alignments, particularly when bolts are seized due to age or corrosion.
  Regarding your mechanic’s suggestion to apply heat, I must respectfully disagree. In your vehicle’s case, heating the adjustment bolt would have compromised the bushing, leading to further damage and increased repair costs. This approach is not recommended, and we followed the industry-standard procedure to minimize potential harm.
  While I firmly believe that we were not at fault—anyone performing this alignment would have encountered the same challenge—I have extended what I feel is a fair and compassionate offer in recognition of the inconvenience caused. This offer remains available should you choose to accept it.
  If you have any further questions or would like to discuss this matter further, please don’t hesitate to reach out.
  Sincerely,

  Rich Falvey

  Customer Answer

  Date: 12/26/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Since leaving Falvey’s I have been shown (not just told like at Falvey’s) that my alignment needs to be redone, air filters changed, air put into my tires and all of my fluids filled. While this is routine maintenance, the fact that I needed these services performed in the literal days following my appointment at Falvey’s not only demonstrates that they did not do the services that I was overcharged for, but also shows negligence on behalf of the mechanics who lied to me and claimed they did the multipoint inspection and a road test when clearly they did not. Any inspection would have led them to inform me of these needed services. I should not be forced to leave my car with untrustworthy, lying, cheating mechanics another time. It’s just bad business.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My **** is in for recall service at Falvey’s in ******* **. An additional repair was discovered which I agreed to completing. The part was ordered and I was assured it would’ve delivered within 24 hours. I had to call the service department 30 hours later to find out that they had no idea were or when the part would be delivered. I have no other means of transportation.

  Customer Answer

  Date: 12/23/2024

  The work was completed, but I fell the customer service was lacking.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not do warranty work on a faulty part and try to make you pay for it yourself . blaming you or the faulty

  

  Business Response

  Date: 09/23/2024

  Dear Mr. *****,
  Thank you for bringing your vehicle in for inspection. We appreciate your trust in our service.
  After reviewing the issue, I wanted to clarify that the warranty for your vehicle covers defects in workmanship and materials. Unfortunately, physical damage to the soft top, such as the break in question, is not covered under the warranty as it does not fall within the scope of these terms.
  If you have any questions or would like to discuss repair options, please feel free to reach out. We're here to assist in any way we can.
  Best regards,

  Richard Falvey

  Customer Answer

  Date: 09/23/2024

  
  Complaint: ********
  
  I am rejecting this response because: item fell off while driving due to  a defected a covered under warranty 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it was regarding a vehicle purchase which did not pass inspection in the state of ************* and in the state of ************* if a vehicle fails the stats safety inspection after you purchase a vehicle the dealership must either fix the vehicle or issue a full refund for the vehicle. There is a lot of detail regarding this issue I have with the dealership, I would appreciate someone reaching out to me so I can provide all of the details. I can also provide them in a word document, because i do not have enough room to write the history here.

  

  Business Response

  Date: 05/07/2024

  Dear *** *******,

  Thank you for reaching out to us via the Better Business Bureau regarding your recent vehicle purchase. We value your feedback and appreciate the opportunity to address your concerns.
  Upon reviewing your complaint, it has come to our attention that the vehicle you purchased from our dealership was sold under an "as is" condition and had passed the *********** safety inspection prior to your taking delivery. We also recognize that you drove the vehicle back to ************* on a temporary registration, for which we facilitated the necessary documentation.
  Regarding the issue with the tires, we acknowledge that we initially requested you to bring the vehicle back to our dealership for assessment and resolution. However, understanding the inconvenience this would pose due to the distance involved, we agreed to an alternative solution. To mitigate any inconvenience on your end, we proposed that you purchase the tires locally, and we would reimburse you for the cost of the tires themselves. It's important to clarify that while we covered the cost of the tires, we are unable to reimburse you for the labor charges incurred at the service provider you utilized and the additional road hazard warranty you purchased.
  We hope this resolution meets your satisfaction and demonstrates our commitment to addressing your concerns promptly and fairly. Should you have any further questions or require additional assistance, please do not hesitate to contact our customer service department at ********** or via email a* ********************** . We are dedicated to ensuring your complete satisfaction with your vehicle purchase.
  Thank you for your understanding and cooperation throughout this process.
  Sincerely,
  Timothy Falvey

  General Manager

  Falveys Motors Inc.

  Customer Answer

  Date: 05/07/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I did not care about the road hazard warranty i understood that it was my decision to purchase that optional coverage.  I had made that implicitly clear.  However, when you purchase tires you must have them mounted and balanced and that is an additional charge.  What am I to do put the tires on myself.  Considering I left the dealership and the tires had dry rot that is a safety issue and when one blew out we could have been seriously injured, let me point out again I did have my 87 year old aunt in the vehicle I had intended to drive the vehicle down there to have it taken care of but you can’t do that on a blown out tire, can you?  I feel all of this over 144.00 is preposterous and totally unfair.  
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 05/08/2024

  ****

  We have adhered to our agreement by covering the cost of the tires, as promised. With the replacement of all four tires, we have ensured consistency and safety. Moving forward, let's consider this matter resolved. We appreciate your cooperation and trust that your vehicle is now equipped for safe travels.

  Thanks,

  Timothy Falvey

  General Motors

  Falveys Motors

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have my minivan in their shop for a month. It had a bad transmission gasket that leaked. They said they ordered a wiring harness for the car and it isn’t in stock in the warehouse and can’t start or finish the job until they get the part. They keep giving false dates of when the part will come in for over a month. Each time the date gets pushed back. Since they ordered the part, they won’t let me take my car without paying for this non existence part. ($995). They have started no work on my car. And several other transmission places say there isn’t a need to even replace this harness. I have been without my only car for a long time with no end in sight. I just want them to cancel the part order and give me my car back.

  

  Business Response

  Date: 01/18/2023

  The current supply chain has caused shockwaves to many industries, sadly automotive is not exempt to these issues.  Mrs. ****** wiring harness is one of the many parts that have been affected. With the current situation and pleas from Mrs. **** and Falvey's, we were able to get the manufacturer to cancel the order. At this time, we have worked out the situation at hand and resolved said issues.