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Business Profile

Advertising

Your Adspace LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11, 2024, Your Adspace CT charged my credit card $425 without my authorization. They were contacted by my wife ******* and she was told the company would email me and refund my money. They have now been contacted at least 3 times with no refund issued. I want the $425 refunded back to my card and I want my complaint to be available on line for others to see. Thank you!

    Business Response

    Date: 03/22/2024

    I was given ***** ****'s credit card number by his wife and told to charge it for an advertisement, which I did and the advertisement was published.  A few days later, she called me frantically and told me to refund the charge as she was in a messy divorce situation.
    After she provided me an updated card of her own, I refunded the charge on the original card she gave me, the documentation is attached. All of this was completed within 9 days (after back and forth), which is appropriate.
    I was receiving calls in the evening and the weekend and my part-time bookkeeper was not available.
    Furthermore, the client was given the opportunity to stop payment on their card and chose not to. That would have solved the problem.

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