Complaintsfor506 Boston Post, LLC
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Complaint Details
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Initial Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
in october 2023 we purchased a bedroom dresser from the ashley store in ****** ** for full price, not sold "as is "..the purchase price was $1499.99...we payed this amount in full and not on finance through the store...it took almost 6 weeks for the piece to be delivered to us...upon delivery, the delivery men unwrapped the piece and opened the drawers , took a picture & gestured me to sign for the furniture delivery , never once saying to read the whole form thoroughly before signing. a couple of the drawers were not closing properly so we called the store to have it fixed...after another 3 weeks a technician showed up and concluded that the piece needed to have 2 of the mechanisms replaced and he was going to order the proper mechanics that would be directly sent to our home and at this time to then call for the service and set up a date to correct these drawers..
after another 2 weeks the mechanics came and we called the store for an appointment to have the dresser repaired...after another 3 weeks the technician showed to repair the dresser...he took the replacement parts and installed them and the drawers still don't close properly...we told this person we were not happy with the piece and didn't want to have to keep having this company coming back countless times to repair something that was brand new and should not have had to be repaired in the first place...he then stated he would tell the company to put us in for a refund and removal of the piece...he also claimed he could not fix this piece & we have this entire incident and verbal statement on video
upon his departure which he went out of our home in a rant, he left a mess in our bedroom from the parts and attempted repair of the unit...we then called the store and spoke with a manager ( identified as "ms. J"..she refused to give her full name )
and she said that the technician had no right telling us we were to get a refund...she offered to have the piece taken out of our house to be repaired at their warehouse which we refused because of all the inconvenience we have already been through..it was 3months since we purchased this piece and still have not been able to use it needless to say how much longer it would take them to repair this and still leaving us still without a dresser
ms J. was very arrogant in speech with myself and my wife and when we said we might retain an attorney to settle this she replied : "nobody threatens us"...i am deeply appalled at the way this company is handling this situation and need resolution to this problem..
please accept this email as my formal complaint against this business and hopefully your establishment can help re3solve our dilemma..i am also filing a statement with *** **** ** ******** ********** ** ** as well...we work VERY HARD for our money and should not and cannot accept the way ashley has dealt with this issue...if there is anything you can do for us please let us knowInitial Complaint
10/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought an Ashley furniture's pull out sofa bed in June from ***** ********. The screws that hold all the bars to the sofa have all pulled out of the particle board sides of the couch. It has wrecked my hardwood floor because it scratches when folded back up, I had to put deck screw in the thing to hold it together. I called ashley they say call * **** *******s. ***** ******** says ASHLEY IS THE WARRANTY COMPANY THIS IS AN ASHLEY SOFA. I have a 1 year warranty from ASHLEY they need to honor this warranty.Business response
10/19/2023
This customer did not purchase any items and made no transactions in any of our stores - It clearly states in the complaint, they purchased from *** **** ********. That is the retailed they need to contact. *****************
Bob A****
VP of Operations
860-481-1476
Initial Complaint
05/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased a bedroom set from Ashley’s on July 22, for $2,856. I was requested to pay upfront in full. The furniture was delivered about a month later. It was delivered with the decorative pieces to the legs of one of my nightstands missing. 9 months later I still do not have the piece. The shipping date keeps getting pushed back.Initial Complaint
03/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Purchased ****** couch instore and had several price decreases before delivery. Each time I documented it and sent via email to the store location with call to follow up that it was received and I would be credited the different. Again couch dropped to $599.99 online and I sent the information around 11/26/21. Not seeing anything credited from any of my documents I assumed it would happen once furniture was delivered. Couch was signed & delivered on 12/24/21. Beautiful set, no issues. I go out of town and return in January, this time I return instore and go to the Cust service desk and they got the floor manager who said the couch was already delivered no adjustments even though I messaged my finding pre delivery. I called Corp Ashley, found out this was a franchise and they couldn’t help however said to go to the *** ******* ** location as that was like home office location. Drove the 40min to find out again, they couldn’t help and to basically eat the price difference. This is poor business practice and predatory false advertising behavior to lower prices and not honor it if customers see it. This was purchased via Ashley Advantage credit card serviced by ***** *****.Initial Complaint
09/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was told my order was canceled on 9/7 because I never responded to their emails when I never received an email to confirm delivery. I never even received an email saying my order was canceled. I want my furniture at the price I ordered. My order number is ************.Initial Complaint
08/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ashley home store is double charging credit card and then crediting the over charge but is damaging credit score
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Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.