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Find a Location

Century Security, LLC has 1 locations, listed below.

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    Business ProfileforCentury Security, LLC

    Security System Monitors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Century Security, LLC offers security system and alarm monitoring services.

     

    Products & Services

    Burglar alarms, security cameras, security systems, fire safety equipment

    Business Details

    Location of This Business
    592 W River Rd, Orange, CT 06477-2756
    BBB File Opened:
    10/26/1998
    Years in Business:
    28
    Business Started:
    1/12/1996
    Business Incorporated:
    7/31/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Christopher A. Place, President
    • Mr. Kevin Nagel, Vice President of Sales
    Contact Information

    Principal

    • Mr. Christopher A. Place, President

    Customer Contact

    • Mr. Kevin Nagel, Vice President of Sales
    Additional Contact Information

    Fax Numbers

    • (203) 876-8454
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/16/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I wanted cameras and a security system for new home at the time in late 2020. During my search for a company, a person named Chris from this company contacted me saying he can get the job done. He came over and laid out his plan to install the *** cameras that I wanted, door and window sensors, motion sensors, and the security system. He said he had leftover *** from another job and would give me a discount to offload them. Originally I wanted 8 *** cameras but I figured 6 would be sufficient. The total for everything was $1,200. With that out of the way he promised I'd love the cameras and the work when he's done. I paid him a portion and he installed the sensors and security system, and right away the started charging me $50 for monitoring which is fine. Then I paid him another portion which brought the total paid to $900 and he came and set up the wiring for the cameras. The last time he came over, he brought another associate so they can put up the cameras but due to it being a little cold outside he started sniffling and left saying he's getting sick. Then he never came back. I have contacted him multiple times to no avail and even asked for my money back because he didn't do the most important thing which was install the cameras. He told me his boss will only refund me $200 and keep the $700 for his work which is ridiculous. I basically paid for an overpriced security system at this point. Also the three cameras that he left in my basement in boxes aren't even the *** ones we discussed, they are just regular camerad which I specifically said I didn't want. He is very unprofessional because if it was anyone else, I'm sure they wouldn't have this much of a hard time. I paid for a service and I'm being treated like I'm a bother when I had someone else lined up for the job and he convinced me he can get it done and still hasn't. It it now 3 years and he still hasn't given me my money back nor installed the equipment. They better rectify this quickly.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nelson R

    1 star

    08/11/2022

    Very unprofessional. I requested a refund for poor service and owner (Chris) started calling me vulgar names. The alarm.com system kept sending us notifications that doors were opened a few hours after having set the alarm. This went on for over a month and finally I requested a refund after they admitted the problem was not in our panel, but some bug alarm.com was working to resolve. Not the kind of people you want to do business with.

    Local BBB

    BBB Serving Connecticut

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