Complaints

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• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 weeks ago ******** in ********** ** fixed a leaky tire. They sealed the bead and cleaned the rim. 2 weeks later the tire had lost 15 lbs. of pressure. I went back there and they wouldn't take me in, instead just filled the tire with air. I later called them and asked why they couldn't take me in right away since this was a comeback, something that was not corrected the first time. The tire is still leaking around the bead since i checked it myself with soapy water. While on the phone i also asked why they didn't verify that the leak was gone after the repair. The manager or assistant manager became angry and wouldn't let me speak. He also went on to call me a ******* *******. Naturally this made me feel unsafe, and i do not wish to deal with unprofessional people as such. I am seeking they be told they have a complaint filed with the better business bureau and warned that this kind of behavior is unacceptable and can lead to an Automotive’s Business license being revoked. We would also like our $50 back we paid them.

  Business Response

  Date: 07/11/2024

  First off it wasn’t the customer that called the shop. It was her son . Yes, she came in approximately three weeks ago for a flat tire repair. We dismounted it, checked it for leaks and cleaned the beads Around tire.and were unable to find any leaks .  The customer did come back on 7/10 with a slow leak. We could not get her in to the shop so we made her appointment on the following Tuesday, but filled her tire with air again. As the Manager came back into the shop, noting that one of our Employees Was listening to a not very good conversation with someone yelling on the other end . The manager then took over the phone call with the gentleman of which was the son of the woman that had just left. He was yelling not letting The manager get a word in or explain what had happened. He was Yelling that we didn’t know what we were doing and what kind of business are we that this was a comeback and we should get her right in. HE then said he was going to call motor vehicle, BBB and also threatened that he was going to come down and shop .The manager at this point told him that he would call the police if he came to the shop and hung up.  He the called back several times consistently yelling. Again, the manager told him if he persisted on calling that he would call the police. I am confident that our employees did everything they could at the time for the customer. We scheduled her an appointment to come back so that we could take a look at it again for her. We do apologize that we were not allowed to communicate With her son in a more professional manner and explained to him the situation

  Customer Answer

  Date: 07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****** / ***** ****** ***** ** ********

  First, let me say you say you clean the beads, but then say you found no leaks, was that before the repair or after?

  Second, This was a comeback. Standard practice is to stop what u are doing and take the customer in, She was first in line since she was there prior to the appts. you had scheduled that day. That tire was loosing a lot of air pretty quickly. You expected her to continue driving another week for another appt. It could have been flat by then. She’s an elderly woman. Again, its a comeback !

  Third i hold a ***** ** ******** over my Mothers affairs if you Like i would more than happy to send you a copy of that document. Or perhaps my Attorney can send it to you. Which would you prefer?

  Fourth, It was you who became upset when i questioned if you doubled checked your work the first time you tried fixing the tire leak. I myself a Master Mechanic had checked that car before it came to you and immediately after you did the job. The bead was leaking before and after. clearly you did not do your job correctly, and because i a Master Mechanic of 42 years knew more than you, ( you didn't like that simply because i was questioning you.) It was you who then became very angry and wouldn't let me finish speaking. You Sir are a liar. Shame on you. You then went on to calling me a ******* *******, pardon my ******, these were your words not mine. 
  

  Fifth, Yes i did say that i would like to come down and speak to you, thats because you kept hanging up on me instead of acting like a professional and allowing me to habe habe a conversation with. You yourself just admitted in your reply that you indeed hanged up on me several times. Is that what you call a professional way of having a conversation. At no time is it appropriate for you to talk to a customer in that manner. I myself am also a customer of this business, let me remind you i have been their multiple times in the past. 

  The bottom line is not about (he said, she said) its about a comeback that was not handled professionally. You represent the ******** Brand, you are required to follow their policy, and Code Of Ethics.  In ending i have also reached to out to Corporate, the Refional Manager as well as the ***** ******** ********* ******. And the **** ** ***** ********. I expect a phone call from you with a sincere apology. Your reply here was not a sincere apology and not what we were looking for. When you want to be honest, i’m willing to listen. If not My Attorney will be calling you and we will also sue you for the distress you have caused to my 86 year old Mother.

  I await your reply Sir !

  Business Response

  Date: 07/11/2024

  Sir, 

    I will be more than happy to talk calmly with you about the repair. You may call and ask to speak with manager and if I am not available I will get back to you asap.