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Business Profile

Garbage Removal

CWPM, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for CWPM, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CWPM, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CWPM, LLC

      25 Norton Pl Plainville, CT 06062-1258

    • CWPM, LLC

      158 Route 32 North Franklin, CT 06254-1811

    • CWPM, LLC

      29 Jefferson Ave New London, CT 06320-5049

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CWPM did over $20,000.00 in unauthorized credit card charges, double charged for actual services, overcharged for unspecified charges, and charged for services never rendered. The company got a debt collector when I confronted them about unauthorized credit card charges, charges for services never done, double charges, and more.

      Business Response

      Date: 02/26/2024

      This is a customer of ours, who has multiple properties that we provide trash removal services. Unfortunately, the credit card they provided to pay for some accounts started to get declined back in December. We then had to put a stop on services as they were unresponsive to requests for payments. After still no response, we had to send their account to a collections agency. The only document they provided to you was the correspondence from the Collections agency. If they truly believe that we have charged their credit card without their consent they should be disputing that with their credit card company. I provided attachments showing account histories on two of his accounts showing charges and payment. 

      This complaint was filed in retaliation for sending their account to collections. Please let me know if you require additional information from us.

      Customer Answer

      Date: 03/05/2024

       

       My response to the no answer, answer is

       

      1. They correctly have no authorization to pull from my credit card
      2. The company refused to explain overcharging and went to a collections company when I asked for billing information, charges, and financials.
      3. I was already headed towards complaints but gave CWPM the opportunity to refund or explain double charging, unauthorized charges, and expenses and add on fees that they refused to explain.
      4. They went to Collections company as retaliation rather than working with me and explaining there actions and billing.

      Business Response

      Date: 03/06/2024

      I responded previously to this complaint. The customer provided us with the credit card in order for us to provide services. When the credit card stopped processing due to it being declined, we reached out to the customer. They were non responsive and we had no alternative than to send them to a collections agency. It wasn't until after they received notification from the collection agency that they filed this claim. Additionally, the only documentation they provided to you for this claim was the notice they received from the Collection Agency. We feel they have filed this claim in retaliation for sending them to a Collection Agency. I am unsure of how to further answer, they are not providing any additional information.

    CWPM, LLC is NOT a BBB Accredited Business.

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