Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Auto House of Luxury, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAuto House of Luxury, LLC

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/15/2017

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto House of Luxury, LLC a full service used car dealer and auto repair facility.

    Business Details

    Location of This Business
    910 Meriden Waterbury Turnpike, Plantsville, CT 06479-2010
    BBB File Opened:
    5/10/2017
    Years in Business:
    7
    Business Started:
    10/31/2016
    Business Incorporated:
    10/31/2016
    Accredited Since:
    5/15/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Armend Iljazi, Owner
    • Mr. Moe Iljazi, Co-Owner
    Contact Information

    Principal

    • Mr. Armend Iljazi, Owner

    Customer Contact

    • Mr. Armend Iljazi, Owner
    • Mr. Moe Iljazi, Co-Owner
    Additional Contact Information

    Fax Numbers

    • (860) 276-2101
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/26/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Signed purchase agreement for a car they agreed to sell to me at 21,499.(have documentation) They tried to add on warranties I never agreed too or wanted. The finance manger insisted I get 6.6% loan instead of a 3.9 or 3.79. (He thought I was stupid) when I got the interest rate I wanted, they told me that they messed up the price on the car and that it was 25,599. I told them no we agreed on 21,499. They refused to sell me the car and refused to give me deposit back at first. Once I showed them the proof of agreement, and the paper work Phil( finance manager) let me take home they proceeded to give me my money back my deposit. Phil thought I was a young kid, he could take advantage of. They are just doing a lot of sneaky things over at that dealer. I also made a google review, explaining my experience with them and they took it down. I have a detailed explanation bewlow
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jamar H

    1 star

    04/20/2023

    Don't waste your time at this dealership!!!!!!!! They refused to sell me the vehicle I wanted because I came in with pre approved financing and refused to go through them for financing. The finance manager Phil lied multiple times during my time talking and dealing with him no where on their website does it say you can only purchase a vehicle with them ONLY using their finance options or I would not have wasted my time going down there. I first dealt with salesman Moe in which I explained I already had been approved for financing and was told that it will not be a problem once I got to Phil he told me the total opposite. This dealership was ready to take my current car as a trade in and get me into the car I wanted as long as I used their financing once I refused to use their financing I was told by Phil I could not purchase the car on the first day. Today I spoke with Phil again and was told now I can use outside financing but he won't accept my current car as a trade in because it's to much paperwork. Obviously this dealership does not have the consumer best interest at heart and will only allow you to purchase a car from them if you use their financing. I asked Phil to speak to the owner and was told no I proceeded to ask a second time and was told the owner will reach out to me.

    Local BBB

    BBB Serving Connecticut

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.