Complaints
This profile includes complaints for ReserveBar.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 48 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed my order as a. Hristmas pressent when it arrived it was shattered i reached out multiple time email left a voiceMail have not heard back was told a reshipment would be sent but nothing was ever sent i cant get a hold of anyone its crazy i spent money on something and i feel scammed i want a refund ! Im waiting for my 30 days to file a claim with my bank
Business Response
Date: 02/17/2023
Hi *********,
Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. A refund was issued for the order on January 19, 2023. I have attached copies of the refunds for your reference. We will be working alongside our operations team to ensure an issue like this does not happen again.
If you have any further questions or concerns, please do not hesitate to contact us.Sincerely,
Nicole
Initial Complaint
Date:12/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for two items to be sent as a gift to a friend on December 13, 2022. When I checked their website for the order status on December 19th, it said one item was back ordered and the other was delivered. I contacted my friend to see if she had received the gift on December 20th. No delivery was brought to her door that day, so the next morning she checked her mailbox, and there still wasn’t a package. I looked on the Reservebar website for tracking information, and it gave me a ***** number. ******s website said a label was created on December 19th, but they had not received the package. I sent ReserveBar two messages through their website contact form, and I did not get a response. I found a phone number and attempted to call them this morning. There was a recording telling me to use their chat bar on the website (does not exist), or to text them at ###-###-####. I sent a text and got an automated response telling me it might take a while to get back to me because of the holiday rush. I found the phone number for the actual shipping company, ***** **** *** ******** and called them. They said they would call ***** to find out where the package is, and they would call me with an update. I have not heard from ReserveBar or ***** **** *** ******* as of yet. At this point I feel like I have been scammed.Business Response
Date: 02/17/2023
Dear ********,
We are appreciative of you alerting us to this issue. We regret any hassle you have gone through. I have issued a refund for the item that was not received. Please allow up to 5 business days for the refund to post to your statement.
If you have any further questions or concerns, please do not hesitate to contact us.Sincerely,
Nicole
Customer Answer
Date: 02/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a bottle of whiskey from this website on 12/9/22. After looking at ***** ****, I realized I could get the same bottle for $30 less than I paid. I tried to cancel my order with them less than an hour after placing it, and was told there was no way to cancel it. I have tried to reach out through every mode of communication with absolutely no response. They say they have customer service to help you, but there is no such thing. All I want is to cancel my order and get a refund. After reading other reviews on your website, it sounds like everyone has had the same problem. This business is a scam and needs to be taken care of. My order #*************Business Response
Date: 03/09/2023
I apologize for the delay in communication! Our typical response time is 24-48 hours for emails and 3 minutes for chats and texts, but our small team was overwhelmed during the holiday season and is still working to get back to our typical response times.
I do see this order was canceled on December 12th and a full refund was processed.
Initial Complaint
Date:12/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Reserve Bar on 11/24. The order went through fine and I spent over $200. A week later I get an email stating the system mistakenly allowed me to place an order in **** and my order had been canceled. It is now 12/7 and I have yet to receive a refund for my purchase and my membership fee since I can't purchase in my state. I have reached out to the business via email twice and via phone but the system hangs up on me and tells me to send an email or text. No one has responded to my requests at this time.Business Response
Date: 03/09/2023
I believe this is in reference to *************, which was placed on November 24th. On November 28th, the order was canceled and refunded. I have attached proof from our payment processor.
Customer Answer
Date: 03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered four bottles of *******. Order number number *************. After a week they cancelled my order and stated it wasn’t available but on the same day they cancelled they had the items available for purchase on their site in stock for almost twice the price. Only looking to have my order filled for the agreed upon price. This would violate state consumer protection laws and a rule against "bait advertising”.Business Response
Date: 03/09/2023
I apologize for any confusion around the cancellation of this order. I would like to take the time to explain how our business model works, which should help to clear up any confusion.
We work with retail partners, who fulfill orders and deliveries. When you place an order, our system uses an algorithm that selects a specific retailer that is geographically close to you with the best pricing available, and reports that they have the item in their inventory. Our retail partners are all individual businesses as well, so inventory can vary based on what they have sold on their own.At the time you placed this order, the assigned retail partner was ****** ********* and the item appears to have been on backorder. Back orders are for items that are not physically in the store, but our retail partners believe they can get from distributors. You are never charged for a back order until the items are confirmed by our retail partner.
Unfortunately, ****** ******** was not able to get this item any longer from their distributor, so we had to cancel the order. We do not have the ability to route orders to different retailers due to different costs and price. If this was showing as available on our site at a different price, it would have been through a different retail partner of ours, who may sell it at a different price.
Customer Answer
Date: 03/09/2023
Complaint: ********
I am rejecting this response because: it is not a resolution and only an excuse. If an order cannot be filled it should not be posted nor show as a pending transaction for well over a week.
Sincerely,
***** ********
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