Business ProfileforThule, Inc.

I bought the Aeroblade Edge **** for my brother in law for Christmas. I used their tool to identify what crossbar would fit his car. I was pointed to the ****. The product page showed a picture of the bar as well as a vehicle with 2 bars attached to it. Having bought crossbars in the past I know that you get 2. Having just one bar is completely useless. So I was surprised later on to discover that when opened there was only one bar. No where in the item description did it say that a single bar was being sold. I bought the item 11/21/2023. Thule has a 30 day return policy so by the time it was opened it was already too late to return. So it sat until recently when I tried to attach it to a vehicle to verify that it worked before either selling it or buying another one. It was then I discovered that there were 2 missing foot pieces. Without these foot pieces the bar could not work. I got in contact with Thule requesting that the pieces be sent to me. Chaos ensued as I was told that I needed to return the item- the return wasn’t accepted because it was outside the allotted time. I was told 3 times to fill out a return form. I was told that my return was approved- only for it to be denied. All I wanted was for the 2 foot pieces to be sent to me. This was eventually denied. They said that the foot pieces had to be bought separately. This is directly from an email from Thule support “ The **** is sold as a bar and foot, but the fit kit is not included”. All the fit kit is is the feet. Every picture of the bar on the website shows it with the feet. No where on the product description does it say the feet aren’t included. My complaint is that this item uses at best deceptive advertising. The major issue is there was no way to know that the item did not include all the parts needed to function. The lesser issue is that it was not made clear that only one bar was being sold.