Business ProfileforDermatology Physicians of Connecticut

Dermatology Physicians of Connecticut requires an active credit card be maintained on file with them for payment of services. Additionally they require one sign sign an electronic document which authorizes them to immediately charge your credit card once service amounts have been approved by your insurance company. This is a 3 part complaint regarding this Healthcare provider. 1. The provider does not provide any permenent access to the electronic document permitting immediate credit card charges once the patient electronically signs the document. Once it's signed it disappears and access to this contract is no longer available on their patient portal. This contract should be available to the patient at all times. 2. The provider made a credit charge charge of $58.06 on 03/20/23 (see attachment) without providing any statement, invoice or reason why. And my insurance company never issued any EOB supporting or approving this charge. I immediately removed my credit card from their patient portal and communicated with them on 03/20/23 indicating they made an unauthorized charge without any documentation to justify this amount. 3. This provider fails to acknowledge, address or reply to any of my messages submitted through their patient portal regarding this unauthorized charge, or to provide documentation for said amount. Additionally, pending balances for approved amounts that have been processed through my insurance company with completed EOB's have not been submitted to me for payment by Dermatology Physicians of Connecticut which is concerning regarding any late charges. I indicated to them in my email that payment will be promptly made if they provide the proper invoice or statement documentation which is in agreement with my insurance company EOB's