Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets for *******, but I haven’t received any confirmation email. This is unacceptable. Please check and resolve this issue immediately

  Business Response

  Date: 03/03/2025

  We're very sorry to hear the client may be having an issue with a purchase. However, we do not have any purchases under the information they have provided here with our company. We can only suggest they review their purchase receipt or try contacting their financial institution for assistance in contacting the correct company for their concerns.

  Customer Answer

  Date: 03/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
   
  
  ***** ********

• Initial Complaint

  Date:02/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my ticket, and my order number is ********. However, I haven’t received the delivery email. Will I be able to get my ticket, or have I been scammed?

  Business Response

  Date: 02/21/2025

  Our records indicate that the client's purchase was not successfully processed due to a payment issue. The client was informed of this about 20 minutes after their purchase via email. We would recommend that check any junk/spam folders if they do not see it in their main inbox folder. Tickets will not be provided to the client as they have no completed order at this time. They can contact their financial institution for any questions regarding the processing timeframes of their transaction.

  Customer Answer

  Date: 02/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
   

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked a ticket for the ******* concert on April 28, but unfortunately, I won’t be able to make it. Is there any way I could get a refund ?

  Business Response

  Date: 02/11/2025

  We're very sorry to hear that the client may not be able to attend their event. Unfortunately, we do not have any orders matching any of their information. We would suggest they confirm with their purchase receipt they have contacted the correct website for their inquiry. 

   

  Customer Answer

  Date: 02/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  thanks 
  
  ****** ******

• Initial Complaint

  Date:01/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I was supposed to receive a delivery email for my tickets, but I can't find it. Could you please assist me in retrieving them?

  Business Response

  Date: 01/14/2025

  We're sorry to hear the client has some confusion regarding their purchase. The client's tickets have not yet been delivered. Delivery is expected on or around 2/20/2025 per the client's receipt. They will be notified accordingly when delivery has been completed with necessary access instructions if needed. We recommend they monitor any junk/spam folders to avoid missing any emails.

  Customer Answer

  Date: 01/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you 
  
  ***** *****

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket, but I still haven’t received my tickets. Could you let me know when they will be delivered?

  Business Response

  Date: 01/03/2025

  We're very sorry to hear the client may have missed the order documents. We do not have any record of any issue with the purchase or the email address the client provided. All documents, including ticket, were delivered appropriately. We would suggest that they check any junk / spam  or promotion folders as needed. We have resent all documents for their records. 

  Customer Answer

  Date: 01/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you,
  
  ******* *******

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for **** *********s performance on Friday, January 3, 2025, at 9:45 PM and paid a substantial amount for them. Can you please provide an update on when I can expect to receive them?

  Business Response

  Date: 12/27/2024

  We are very sorry to hear this person is having trouble with a purchase. It appears that they may be contacting the wrong company. We do not have any purchases under the information they have provided for a **** ******** event. We would recommend that the client review their purchase receipt or contact their financial institution for further assistance in locating contact details for the appropriate merchant if needed. 
  

  Customer Answer

  Date: 12/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you
  
  Sincerely,
  
  **** ** *****

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 1,918 dollars for two tickets to *********. The tickets were supposed to be delivered the day of by ten am, which was strange, to begin with. I called the company multiple times and was advised I would receive the tickets as planned. The day arrived, and the tickets were not delivered. I had to meet someone in person much later, two hours a day. When I arrived, the person attempted to give me GA wristbands instead of VIPs. I missed the first day of the event and the three performers I wanted to see. I tried to get a partial refund, and the company refused. This is the worst experience I have ever had, and I will also file a complaint with the ******** ******* of **********.

  Business Response

  Date: 03/06/2025

  Client charged back, and we did not fight the chargeback. 

   

  Thank you for sharing your feedback. We’re truly sorry to hear about your experience with your ********* order for April 2023. We completely understand your frustration regarding missing the beginning of the weekend, and we deeply regret that this impacted your experience.

  We want to clarify that Ticket Club did not dispute the chargeback because we recognized that your complaint was valid. While we strive to ensure that every customer has a seamless experience, we understand that the issue you faced caused significant inconvenience, and we genuinely apologize for that.

  We appreciate your understanding, and we take your feedback seriously to help improve our service for future events. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team directly at ###-###-####. We're here to assist you in any way we can.

  Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

   

  Business Response

  Date: 03/06/2025

  Client charged back, and we did not fight the chargeback. 

   

  Thank you for sharing your feedback. We’re truly sorry to hear about your experience with your ********* order for April 2023. We completely understand your frustration regarding missing the beginning of the weekend, and we deeply regret that this impacted your experience.

  We want to clarify that Ticket Club did not dispute the chargeback because we recognized that your complaint was valid. While we strive to ensure that every customer has a seamless experience, we understand that the issue you faced caused significant inconvenience, and we genuinely apologize for that.

  We appreciate your understanding, and we take your feedback seriously to help improve our service for future events. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team directly at ###-###-####. We're here to assist you in any way we can.

  Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

   

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are ticket scalpers. This particular show (see attached photo) went on sale at $29.50 each. All tickets sold out within 2 minutes. This company used whatever resources they have to scoop up hundreds of tickets at the original price, and immediately listed for sale at 20 times the retail price. They're scalpers, and gougers, and are ****.

  Business Response

  Date: 03/06/2025

  Ticket Club is a legitimate marketplace that connects buyers with licensed ticket brokers. The tickets listed on our platform are sourced from these brokers, who legally purchase and resell tickets. Our goal is to offer a wide selection of tickets for various events, and while prices may vary based on market demand, we ensure that all transactions are compliant with industry standards and regulations.

  We understand your frustration with ticket prices, but it’s important to note that our business model is built on providing a legal and transparent platform for sellers and buyers alike. We do not engage in scalping or price gouging. Our platform simply facilitates the buying and selling of tickets in a regulated environment.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 ******** * ***** **** tickets via Ticket Club and I purchased "VIP" tickets that went through another company; ******* ***** ***. I paid a total of $1,256 for both tickets & that included pre-hospitality show, merch & VIP tickets. About a week or so before the event we received our merchandise. Looks like it came from the dollar store. This was a **** * ***** **** & we got nothing with **** on it. I would've been happier with a T-Shirt. Next, we received an email about 7 days prior to the event w/our pre-hospitality show info that explained we would get $200 towards food/drinks (INCLUDING tax & tip) at an expensive restaurant over 35 mins away from the venue. I immediately contacted Premium Seats explaining there was no way we were able to get off from work, change, make it to the restaurant (which was over an hour from my house (not including rush hr traffic) & be back to the show on time. They compensated me $300. So i basically spent $478 ($956 total) for 2 seats that were WAAAAY less online. Mind you they don't tell you seat assignments in advance just general locations. Got to the show 2.5hrs before it started (27 Jan 22 @1700) & learned we couldn't get in because they provided a screenshot QR code & the seats weren't transferred in my name. The venue required a live bar code to avoid fraud. Called customer support. Was left on hold for over 40 mins while he tried to figure out what was going on. Was waiting in the cold for over 2hrs. Walked back to our car which was a long walk & let the guy know we wanted a refund do to missing the preshow. He got Premium Seats on the line to tell me i needed to create a ****** ****** acct in order to receive the barcode. Told him we just wanted a refund. He said tickets would be to me in 5mins & hung up. Got the tickets @ almost 745pm. Missed the entire preshow. Waited in line forever for food/drinks, didn't get to look @ merch. I've never experienced such a nightmare!!! For almost $1K I feel robbed!

  Business Response

  Date: 03/06/2025

  ******** - Client was late entering the show due to a broker error with static barcodes. 

  We sincerely apologize for the issues you encountered during your ***** **** and **** ********* show experience. We understand how frustrating it must have been to be delayed in entering due to ticket problems, and we are truly sorry for the inconvenience this caused. While we’re glad the issue was ultimately resolved, we completely understand that being late to the show impacted your enjoyment, and for that, we deeply regret the frustration it caused. 

  Additionally, we’re sorry to hear that you were disappointed with the items in your deluxe package. We always strive to provide value and high-quality experiences, and it’s disheartening to hear that we didn’t meet your expectations in this regard.

  Please know that we take your feedback seriously and will work to improve both our ticketing process and the quality of our package offerings moving forward. If there's anything we can do to make this right or if you'd like further assistance, please don’t hesitate to reach out to us directly at ###-###-####.

  Thank you for sharing your experience with us, and we genuinely hope we can provide you with a much better experience in the future.

  Customer Answer

  Date: 03/06/2025

  
  Complaint: ********
  
  I am rejecting this response because: I appreciate the apologies and your response; however, a partial refund would be greatly appreciated due to being 2hrs late to the show. 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 03/07/2025

  We thank the client for their reply. Unfortunately, at this time, we cannot honor any refund request on this order. The event has passed and tickets were utilized. Having said this, we can provide the client with a courtesy voucher of 50% of the purchase total to be utilized on a future purchase as a resolution. This will be sent separate directly to the client for security purposes. They should be sure to monitor any junk/spam folders to ensure they receive it if needed.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketclub sale for 2 tickets to **** * which was supposed to be on 10/5/22 for which we paid $432.00 which I was ok with. The problem here is now the concert was canceled till next Jun 30 2023 at 7:30PM ******* * **** ********** **** ****. I can see a short wait for this but 8 months is not reasonable. The place the event is being held is giving refunds and suggested that they should also, but they are not which is the basis of my complaint against them. They told me they are a reseller of tickets, but no info was given on who to contact to get refunds. This company appears to me as a veteran to be a bit fraudulent and I want a refund!

  Business Response

  Date: 03/06/2025

  ******** - Event was postponed, and the client was unhappy a refund was not offered, but in the end did download tickets and attend. 

   

  Thank you for sharing your concerns with us. We understand that event postponements can be frustrating, and we’re sorry for any inconvenience this may have caused. We want to assure you that your tickets were still valid for the rescheduled **** * concert, and we hope you were able to attend and enjoy the event.

  As per our policies, tickets are generally non-refundable in the case of postponements, and we appreciate your understanding of this. However, we’re glad that you were able to download your tickets and that they were accepted for the rescheduled show.

  Business Response

  Date: 03/06/2025

  ******** - Event was postponed, and the client was unhappy a refund was not offered, but in the end did download tickets and attend. 

   

  Thank you for sharing your concerns with us. We understand that event postponements can be frustrating, and we’re sorry for any inconvenience this may have caused. We want to assure you that your tickets were still valid for the rescheduled **** * concert, and we hope you were able to attend and enjoy the event.

  As per our policies, tickets are generally non-refundable in the case of postponements, and we appreciate your understanding of this. However, we’re glad that you were able to download your tickets and that they were accepted for the rescheduled show.