Solar Energy Equipment
Venture Home Solar LLCHeadquarters
Complaints
This profile includes complaints for Venture Home Solar LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 31 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/25/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 18 and 19, 2025, I received unsolicited text messages from a Venture Solar sales representative. I have never requested information from this company, and I did not consent to be contacted by phone or text. After receiving the initial message, I responded directly and clearly stated that I did not want to be contacted and asked that my number be removed. Despite this, the representative continued to message me, including following up after I had explicitly revoked consent. Even texting me the following day at 8:03 in the morning! This type of repeated, unwanted communication caused unnecessary stress and felt invasive, especially given the ongoing door-to-door and phone-based solar solicitations I’ve experienced from various companies in the past. I informed the representative that continued contact would result in formal complaints, and shortly after the email I sent the company, I received a response from a company co-founder. He apologized and stated that my information would be removed and that I would receive a full follow-up response. As of the date of this complaint, no follow-up has been provided, and no formal resolution has been communicated to me. I am submitting this complaint to the Better Business Bureau to document my experience and encourage Venture Solar to take this matter seriously. I would like written confirmation that my contact information has been permanently removed from all databases, and that no future contact will occur.Business Response
Date: 04/25/2025
This information has been sent to the co owners of the company and our internal system has labeled everything for DO NOT CALL and DO NOT CONTACT
Warm Regards,Ryan H****
Customer Answer
Date: 04/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:04/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
was sold a solar panel system. Can not get system turned on due to inabilaty for company to get inspector out to ck system and allow it to be activated . Sat on hold for 23 minutes ,tryed to leave call back number but system kept saying it was an invalate number . I was told on march 04 this year it would be about a week to clear up some paper work or somthing . Have called back and as I said can not get any one to answer phone ,take call back number , please help me with this problemBusiness Response
Date: 04/07/2025
system has been operational since the second week of March, and confirmed with VP of Operations the job is completed. Will be communicating with the customer this week to ensure they have proper access to monitoring portal and the panels, and confirm all details of the project are completedCustomer Answer
Date: 04/09/2025
I guess that the thing would be to some how know that the system is indeed turned on.Is there a panel , a light , a switch that is flipped that I can see. I spent 3 years as a **** engineer please tell me what I need to look for and why the company never sent me a notice of that fact ? I have not been able to contact them and have called numerous phone numbers. That they might even ask me for my opinion on their service so I could send in a message of my joy at such good service if I felt that it had been done !
I need to know it is turned on ; is there a light ,a switch that is flipped with clear markings as to what is or what it does; I spent 3 years in the **** as an engineer .
why did the company
i spent 3 years as a ****
Customer Answer
Date: 04/10/2025
Complaint: ********
I am rejecting this response because:
I guess that the thing would be to some how know that the system is indeed turned on.Is there a panel , a light , a switch that is flipped that I can see. I spent 3 years as a **** engineer please tell me what I need to look for and why the company never sent me a notice of that fact ? I have not been able to contact them and have called numerous phone numbers. That they might even ask me for my opinion on their service so I could send in a message of my joy at such good service if I felt that it had been done !
Sincerely,
*** ********Business Response
Date: 04/10/2025
We reached out every day this week to the # provided on the customers contact, and sent an email address to the email on file. We will continue to follow up in attempts to reach you, and our # to reach us is ###-###-#### for customer service.
The utility does send an email to the customer notifying of system activation, and then we reach out to advise which we have done with no success. Again, we will continue to reach out via phone and email until we connect with the customter and can confirm the system is working, online, and producing energy for the past 4 weeks
Ryan H****
Initial Complaint
Date:01/22/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Does not matter the date and I didn't pay them, I have a contract for Solar panels. I am supposed to pay about $143 monthly for the solar panels. I was misinformed that I will always pay a set amount to the solar company as long as I stay within the limit, but it's not true. I specifically asked what happens when its winter and no sun and I was told that it does not matter because they calculated a year worth of usage and as long as i am within the limit I won't have to pay anything extra. Not true. Today they tell me that because they installed panels near winter time and it didn't produce enough energy yet I now have to pay 143 to them and about the same amount of money to *****. They are sorry that their sales person misinformed me. And what am I supposed to do? I am on a fixed income and paying double for this is not in m budget. I can't afford it. I also can't afford not to pay for my bills cause it took me 3 years to clean my credit history from what my ex husband did to it. Now I am completely ******* and I don't know what I can do because I can't afford to pay double amount for something that was supposed to save me money. I can't wait until summer when those solar panels will produce enough power and maybe at the end of the year I'll get credit for next year or whatever I am sure is another lie. What am I supposed to do now?Business Response
Date: 01/23/2025
On 1/22 we were emailed about high bills and lack of production by the customer on this system. We asked for copies of her utility bill so we can verify the solar is working, and they were sent over. The system was activated 11/19/24 and in the winter time solar produces less due to sunlight, and home uses more (heat, etc) and this was explained to the customer. Upon hearing this, she became very upset that the salesperson promised her $0 bill from utility, and it was then explained that with a full years cycle that is possible as you can build credits in spring and fall to use for next winter, but since the system was just activated its likely to get 2 bills. We offered in good faith courtesy to pay for one of the bills $145 for the confusion caused at point of sale, and then multiple emails were sent very angry with the situation and not acknowledging the offer to reimburse, and then proceeding to write multiple negative reviews against us.
The panels are working, and proven to be working with utility usage less than last year, and we'd still be willing to discuss reimbursement for current utility bills as a one time courtesy if all complaints and negative reviews against Venture are removed.
Customer Answer
Date: 01/24/2025
Complaint: ********
I am rejecting this response because:I am a senior citizen without much income and on a strict budget. The main reason I installed solar is for the savings.
When your sales person offered this I specifically asked what happens if during winter panels don't produce much energy, I was told that my bills were evaluated and my average bill for a year is $220 a month and according to this figure as long as I stay within this everage for a year limit, I won't have to pay anything to the utility company. I was assured that my bill will be steady $143 a month plus $20 from ***** for whatever they charge. I even got more panels to cover accidental additional usage as my original quote was $120. I was not notified that if panels installed in or before winter I'll have to pay double the amount because panels won't be producing enough. I should have been made aware of this as I fully explained my financial situation to the sales person and every person I spoke with while I was pitched Solar panels by Venture solar. In the case I would have been made aware of this situation I would have not agreed to have my solar installed in the winter I would have waited for the summer where I would not have to pay any additional money to the utility company. I feel that my situation was not taken seriously or even accounted for.
And yes I was offered a check of $145 which would only cover 1 month of extra payments, witch is not sufficient enough because next month I would get a bill from ***** again as it's still pretty cold in February and in march and not much sun. Your panels are totally useless to me now , in fact it's not only useless but a liability because I am paying double! Well, how about your company pays my additional bills until your panels start producing enough electricity, rather than have me wait for it to even out. I am sure your company can afford it and I can't. it's either I pay or eat, what do you think is fair to me? What do you think a human being needs? Useless solar panel and stress or food?
As I said, if I would have been made aware of this situation I would have never agreed to the fall/winter installation because on my annual income of $5000 last year and $7000 or so this year I can't afford to pay $300 a month for electricity, this is not why I had solar installed!
I feel that your sales people and management should take into account the human factor and not just care about making sales and getting bonuses.
I also several times asked for a paperwork pertaining to the tax deduction which was promised to me and I never got it either. I can't give your offer to my accountant.
At least finally my wall was fixed after 4 months of asking to send somebody.
Sincerely,
****** *********Business Response
Date: 02/10/2025
Just to follow up on the case, we sent another correspondence with the customer on 2/7/25 again offering to reimburse them for a bill out of good faith, nothing contractually wrong with the solar but her initial claim for resolution was "billing adjustment" and we offered such on 2 separate occasions now. Even after berating us, we reached out again and offered to assist again and only asked in return to drop all negative complaints online about Venture. Not only did she respond that she was not happy, but again listed multiple items of the solar she was unhappy with that are unrelated to anything we did, or the solution we offered. I have it in email if its needed for any record keeping purposesInitial Complaint
Date:10/17/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In early 2023, I contacted Venture Solar to install panels on my house. I signed a contract and installation was scheduled April, 2023. After the installation was complete, some panels were installed on the wrong side of my house. I brought this up with sales, since this side has more shade, and I was told that I would still get the quoted solar production. I had almost hired an attorney, but didn't. End of 2023, I did not reach the annualized projected solar production and felt this was due to the panels in shade. We did have a cloudier year this year, but the shaded panels certainly played a role. In 2024, I contacted Venture to have additional panels installed. I brought up the above issue and only asked to be compensated (minimally) for the lack of production and incorrectly placed panels. Sales didn't want to help, so I consulted with an attorney, but didn't take action; a director offered me a deal which I agreed to. Upon my next installation date, they came out and told me they incorrectly measured my roof (again) and that the new panels couldn't be installed on the side I wanted, but instead on the same shaded side. I agreed if they would compensate for the lack of production these new panels would have. They first said no, but agreed to take a few hundred off the total system price. In the heat of the conversation, I asked for more due to the inconvenience and frustrations I've had, they declined to help further. I was told that their LiDAR technology is more accurate than my personal observations of the visibly shaded area the panels were in. 1 contract violation, 1 contract that needed to be cancelled due to incorrect measurements, and no willingness to help. Now, I'm without extra panels and underproducing for yet another year. The panels and system are great, but the company itself was not. Thinking about the attorney again and having Venture take all my incorrectly placed panels down and putting them where they were supposed to go in the first placeBusiness Response
Date: 10/23/2024
Customer signed original agreement in October 2022. Our software for the layout proposed the panels on certain sections of the roof, and when we went to install customer in March 2023, the actual dimensions were such that those panels would not fit as originally designed. Our contractual obligation is for production per year of energy on those panels, and the savings on utility bill. We were able to relocate the panels, to different sections of the roof as not to affect production, and not to affect total panel count (45). Due to these reasons, the contract was not changed and no re-sign was needed. In addition, the customer did agree to the new layout and allowed us to install. We understand the unhappiness of where the panels were installed, however the new layout was agreed to before work was done, and our VP of Field Operations showed the customer that the production totals were unchanged.
I received word of the issues in June 2024 of the customers displeasure, and spoke about the issues with the original project. Customer expressed desire to get a significant discount on additional panels, and I proposed it to my executive team. We offered a $500 discount to the customer, and a $500 **** gift card as a sign up bonus post install for 16 additional panels. The customer signed the agreement on 7/22/24 to have the additional panels installed. On 8/8 a Change Order was signed to include additional electrical work, which was agreed to by the customer so we could proceed.
On 8/29 at the scheduled install of the add on panels, just as has occurred in the original layout, the panels would not fit where they were designed and the customer did not want to have them relocated. The add on project was cancelled at no cost to the customer, and the installation crew was pulled off site. We could've adjusted the contract and panel count, price etc for the additional panels however at this point the customer did not want to work with us because of the same error occurring twice.
We understand the inconvenience and frustration this process caused, and do apologize for the errors in the software design and proposed layouts. However, we did not violate the first contract as production values which the cost is tied to, remained the same. The original system is on pace to produce 95% of expected contracted production in 2024, and may fall short by 500-700 kwh max which at utility value is a maximum value of $210.
We are happy to revisit additional panels with the customer, work diligently on the layout to ensure no error occurs, and still offer the discount of $500 off and $500 sign up bonus post install. I am also happy to send the $210 above for the 5% of production in good faith (not contractually obligated) and continue to service the customer as needed.
Business Response
Date: 10/23/2024
Customer signed original agreement in October 2022. Our software for the layout proposed the panels on certain sections of the roof, and when we went to install customer in March 2023, the actual dimensions were such that those panels would not fit as originally designed. Our contractual obligation is for production per year of energy on those panels, and the savings on utility bill. We were able to relocate the panels, to different sections of the roof as not to affect production, and not to affect total panel count (45). Due to these reasons, the contract was not changed and no re-sign was needed. In addition, the customer did agree to the new layout and allowed us to install. We understand the unhappiness of where the panels were installed, however the new layout was agreed to before work was done, and our VP of Field Operations showed the customer that the production totals were unchanged.
I received word of the issues in June 2024 of the customers displeasure, and spoke about the issues with the original project. Customer expressed desire to get a significant discount on additional panels, and I proposed it to my executive team. We offered a $500 discount to the customer, and a $500 **** gift card as a sign up bonus post install for 16 additional panels. The customer signed the agreement on 7/22/24 to have the additional panels installed. On 8/8 a Change Order was signed to include additional electrical work, which was agreed to by the customer so we could proceed.
On 8/29 at the scheduled install of the add on panels, just as has occurred in the original layout, the panels would not fit where they were designed and the customer did not want to have them relocated. The add on project was cancelled at no cost to the customer, and the installation crew was pulled off site. We could've adjusted the contract and panel count, price etc for the additional panels however at this point the customer did not want to work with us because of the same error occurring twice.
We understand the inconvenience and frustration this process caused, and do apologize for the errors in the software design and proposed layouts. However, we did not violate the first contract as production values which the cost is tied to, remained the same. The original system is on pace to produce 95% of expected contracted production in 2024, and may fall short by 500-700 kwh max which at utility value is a maximum value of $210.
We are happy to revisit additional panels with the customer, work diligently on the layout to ensure no error occurs, and still offer the discount of $500 off and $500 sign up bonus post install. I am also happy to send the $210 above for the 5% of production in good faith (not contractually obligated) and continue to service the customer as needed.
Customer Answer
Date: 10/23/2024
Complaint: ********
I am rejecting this response because:I most certainly did not agree to the panel change with the original installation and only found out about it after they installed the panels.
I had discussed this many times with Venture Solar and not one time was I shown a proposed change in panel placement.., because it never happened. This never happened verbally as well. If it weren’t for this reason, I would have been a 100% satisfied customer and would not be going through lawyers and the BBB in hope that Venture would provide minimal compensation. I was not asking for substantial compensation, as the message states. My recommended compensation for a 95,000 dollar project, which would’ve been more if I added panels on, is peanuts to the amount they’re making off me. I have asked for a small reduction in price of the new panels, in lieu of reducing my original project due to the errors. We agreed on 500 off the project and a 1000 dollar gift card. This is not “substantial”.
Venture is clearly still not willing to work with me; I would be satisfied with a small reduction off the original project to slightly reduce my payments or 500 off additional panels (9, on the side of the house that actually gets sun) and the same original 1000 dollar gift card. This way we don’t have to worry about the other panels in the shaded area of the house. It’s a win win-venture will still be making money off me and I’ll put this to rest.
Sincerely,
**** ********Customer Answer
Date: 10/23/2024
Complaint: ********
I am rejecting this response because:I most certainly did not agree to the panel change with the original installation and only found out about it after they installed the panels.
I had discussed this many times with Venture Solar and not one time was I shown a proposed change in panel placement.., because it never happened. This never happened verbally as well. If it weren’t for this reason, I would have been a 100% satisfied customer and would not be going through lawyers and the BBB in hope that Venture would provide minimal compensation. I was not asking for substantial compensation, as the message states. My recommended compensation for a 95,000 dollar project, which would’ve been more if I added panels on, is peanuts to the amount they’re making off me. I have asked for a small reduction in price of the new panels, in lieu of reducing my original project due to the errors. We agreed on 500 off the project and a 1000 dollar gift card. This is not “substantial”.
Venture is clearly still not willing to work with me; I would be satisfied with a small reduction off the original project to slightly reduce my payments or 500 off additional panels (9, on the side of the house that actually gets sun) and the same original 1000 dollar gift card. This way we don’t have to worry about the other panels in the shaded area of the house. It’s a win win-venture will still be making money off me and I’ll put this to rest.
Sincerely,
**** ********Business Response
Date: 10/25/2024
We are absolutely willing to work with the customer, as is proof by our concession and discount on the add on project, and waiving all fees for cancellation when it wasnt what the customer wanted. I have re-engaged my engineering team to see if 9 panels can fit in the area of sunlight ** ******** wants, and if so, will follow up with him with a proposal/contract showing the 9 panels. We can still offer $500 off and the $1000 gift card as originally agreed upon in the first add on project, without an issue.
We will follow up with the customer next week on any applicable next steps we can take to see if we can make it work
Business Response
Date: 10/25/2024
We are absolutely willing to work with the customer, as is proof by our concession and discount on the add on project, and waiving all fees for cancellation when it wasnt what the customer wanted. I have re-engaged my engineering team to see if 9 panels can fit in the area of sunlight ** ******** wants, and if so, will follow up with him with a proposal/contract showing the 9 panels. We can still offer $500 off and the $1000 gift card as originally agreed upon in the first add on project, without an issue.
We will follow up with the customer next week on any applicable next steps we can take to see if we can make it work
Customer Answer
Date: 10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you,
I would hope there wouldn’t be any cancellation fees since the project had to be cancelled due to an incorrect measurement.
I look forward to the next steps.
Sincerely,
**** ********Customer Answer
Date: 10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you,
I would hope there wouldn’t be any cancellation fees since the project had to be cancelled due to an incorrect measurement.
I look forward to the next steps.
Sincerely,
**** ********Initial Complaint
Date:09/04/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was working with a solar company (Venture Solar). They coerced me to sign a contract what I thought was to get a free consultation on what I would need in order to get Solar Panels on my roof. After weeks of back and forth, someone finally came to my house. We reviewed the plans and I thought all was good. I then began to get calls from many different departments saying I still needed more documentation in order to move forward. One person explained I needed the deed to my property, the next explained I needed more electric bills, the list kept changing depending on who called. Finally, I told the last lady I spoke with that I no longer wanted to move forward because the process was becoming too much. I also told the original sales person, I did not want to move forward unless the would help me with a pool permit. Approximately 1 month later Venture pulled the Solar permit without speaking to me. I did get a chance to speak to the town of ********* and the denied the permit. They encouraged me to file a complaint at that time but I didn't. What I didn't know was they were going to file the permit again. 2 weeks later. I did not know they filed that permit. Now they sent me a bill because of the scoping work, and the permit that was filed. There is no number to call to speak to anyone. The one person I did reach on the 800 number said and I quote, "It's your fault for letting the salesperson talk you into signing without reading your contract, I bet next time you will pay more attention to your contract and we will still get our money because you signed the contract." I asked to speak to a supervisor and he said he would have someone call me and I will let them tell you that you owe the money. I replied this kind of communication is exactly why I did not want to move forward in the first place.Business Response
Date: 09/19/2024
I am reviewing the customers complaints and will be reaching out to him today 9/19/24.
The contract has specific and explicit language of
1. The cancellation fees and process (signed)
2. By signing this contract we can file for permits with town and utility on customers behalf (signed).
We made multiple phone calls to update customer on project throughout process, and we paid fees for permits, design plans, utility permit, etc hence the cancellation fee to reimburse Venture for the costs incurred on the project if we are not going to be proceeding.
We have reviewed all recorded calls to the Customer Experience Team which is ###-###-#### and no agent made those comments to the customer. I will be following up with the customer personally to close the loop
Ryan H****
Director of Customer ExperienceCustomer Answer
Date: 09/27/2024
Good morning. I read the response from Venture. I did not receive a phone call to resolve the issue. Also, I would ask to have a mediator listen to the phone call, with me unedited. Again, I have not received a call from Venture.Initial Complaint
Date:08/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for solar with Venture Solar in November of 2022. They came out did a roof and home evaluation and said everything is in good condition to install the Solar panels. Venture installed the panels in January 2023 and soon after in March o 2023 the roof started to leak. I have submitted numerous roof repair orders with them , along with numerous photos and it hasn't been fixed yet even though I have a ten year warranty on the roof that covers all repairs with them, My kitchen ceiling and windows are damaged and my kitchen floor pools water everytime it rains..Business Response
Date: 08/23/2024
Venture went out to this home and offered customer a discounted price to contract us to do a rip and reroof with panels removed/reinstalled for the portion with damages/leaks. Customer signed, and then cancelled with us due to it not being the entire roof to be re-done, and only partial. We are going to re-engage with the customer next week to come up with a solution and rectify the situation, and make sure we identify source of the leaks and determine our responsibility and liabilityCustomer Answer
Date: 08/26/2024
What venture is referring to is on May 30th , where they said they will repair the roof and when contacted by their 3rd party roofing company, the third party informed me that it was just a section of the roof which would be similar to a patch job. Up on hearing this, I try canceling the loan and I canceled the appointment their 3rd party roofing company made without my knowledge for June 20th. Since that series of events, venture has been giving me the run around, saying they waiting on the VP's decision. This has been almost 2 months now and still I haven't been contacted by them.My kitchen ceiling in falling and mold is starting to grow due to the extensive water damage.Customer Answer
Date: 08/29/2024
Complaint: ********
I am rejecting this response because:
What venture is referring to is on May 30th , where they said they will repair the roof and when contacted by their 3rd party roofing company, the third party informed me that it was just a section of the roof which would be similar to a patch job. Up on hearing this, I try canceling the loan and I canceled the appointment their 3rd party roofing company made without my knowledge for June 20th. Since that series of events, venture has been giving me the run around, saying they waiting on the VP's decision. This has been almost 2 months now and still I haven't been contacted by them.My kitchen ceiling in falling and mold is starting to grow due to the extensive water damage.
Sincerely,
******* ******Business Response
Date: 08/30/2024
Thank you for the feedback and response. After re-reviewing the evidence, Venture VP of Operations Adam Strumpf spoke to customer on 8/29 and is working to provide three options the customer requested with different scopes of work. We are awaiting pricing on those 3 options and hope to provide to the customer in 24-48 business hours. During the call, customer was satisfied with these options and plan of action, and the game plan to move forward to obtain a proper resolution.Initial Complaint
Date:08/08/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 6th, I had a random "door to door" solicitor come to my home. they were wearing a "venture solar" shirt and said they were signing people up for "free" solar, claiming that the state of ***** had received 74 million for solar, and that anyone could qualify. She also stated that there is ZERO out of pocket expense. I asked if there were income considerations for the grant, she said no, I asked if the "no cost to you" was covered by rebates, or net metering credits, she said no, that there was no money required from me. when I asked her to please show me what program she was referring to that had free grant money for all, she could not, and just send me multiple links from ******. I reached out to her parent company via the chat on their website, and they couldn't provide me a simple answer, all they wanted was my contact info so a sales rep could reach out to me. I reached out to my state rep, who was unfamiliar with this as well, and got several other state agencies involved in the conversation, all of which refuted her claims about free grant money. She is either ignorant about what she is trying to sell, or is lying to get appointments (she only gets paid for completed appointments, so she has a motive) she was rude and hostile in her email correspondence. this is misleading, scammy, and not how you do business.Business Response
Date: 08/08/2024
We apologize for the inconvenience this process has caused, I have sent correspondence to all sales managers to address the behavior and ensure it does not happen again. We will review all data on our website to ensure it is in line with our presentation, and that all Venture sales and team members are aware of all SOP's and protocols.
I have reached out to ***** via email 8/8 with my direct information assuring him it will not happen again, and to let me know directly if there is anything Venture can do for him. We can add him to the do not call or solicit list as well if he'd like, or set him up with a manager in the sales department to address any of his concerns and answer any questions
Regards,
Ryan H****
Initial Complaint
Date:07/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had solar panels placed on my 12 year old roof September 2023. Venture had inspected my roof and said it qualified for solar. Shortly after being installed I noticed stains on the cathedral ceiling, by February there was mold on the ceiling. I paid $18018.00 for the system. Venture came out and cut the mold out of the ceiling and put caulking around the brackets on the roof. It still leaked. I had water pouring out of the hole in the ceiling, water dripping out of the door frame and lighting fixture. The tin tiles in the kitchen are starting to rust so I can't even see the damage being done to the sheetrock. My insurance company will pay for most of the water damage on the inside. They sent an engineer out to look at the roof, since it is only a 3-12 pitch he said panel should never been placed on the roof. I had a roofer come to the house and was told I need a new roof. In order for that to happen the panels have to be removed. Venture wants $6175.00 and ******* wants $9800.00 to remove the panels. I am a widow and live on Social Security. If my roof didn't qualify they shouldn't have sold me the system. At this point I would like the whole system removed and my money refunded since they won't guarantee my roof won't leak if the system is reinstalledBusiness Response
Date: 08/01/2024
Good Afternoon-
We have been out to the home several times, and confirmed the roof leak is underneath the solar panels and is collecting at a low point on the roof due to the roof being installed that way. I have attached a link for building/roof code saying anything above a 2-12 pitch is acceptable for solar install, and this roof is 3-12 pitch so there is no issue with solar panels being installed on the roof. The leak is not coming from the panels, and we do have it in our contract signed by the customer that any panel removal, storage and reinstall is $325 per panel. That is attached here as well
Our Regional MGR went on site, performed water test, took photos, and even replaced 2 shingles under the front array of the panels for a temporary fix. No water came from the panels, and the leak was due to a low point collecting water in the roof install. The back roof on the home is fine and does not need to be replaced, our internal roofer reviewed the project and determined the front roof only needs to be replaced.
If cost is the issue, that panel array is 11 panels and we can only remove those which would be a lesser cost. We apologize for any inconveniences and cost constraints but contractually the leak is not at fault of the solar, the install is correct up to code, and we need to go on site 1 day to remove panels and 1 day to reinstall panels so we cannot do it for no cost. 11 panels would be $3575 instead of the $6175 originally quoted.
Also, once the panels are installed and system is active the loan is non cancellable, so if the system was removed the lender is liable to receive 100% of the loan price.
Customer Answer
Date: 08/03/2024
Complaint: ********
I am rejecting this response because: Venture states that the water is collecting on the low point of the roof, yet I have water coming out of the chandelier over the entry way which is a third of the way up from the low spot of the roof. There is also a leak on the back side of the house over the kitchen. The damage that has been done to the ceiling can not be seen yet because I have decorative tin tiles over the ceiling, but the edges of the tiles are starting to rust and that rusting start half way down from the peak of the roof. I had NO leaks in my roof until the panels were installed.The two roofers I had come out to look at the roof said that in order to fix it correctly I need a new roof. The plywood has to come off to see the damage that has been done to the sheet rock, and it would have to be fixed while the plywood was off, instead of ripping apart the interior of the home. The Venture knew that I have no attic space my ceilings are all cathedral ceiling through out the house and the dinning room, living room, and kitchen are an open floor plan. All the solar panels have to be removed in order to do the work properly, so you will still charge me $6175.00. Like I said in the beginning, my ROOF DIDN'T LEAK BEFORE THE PANELS WERE PUT ON, for the damage they have done to the roof, the inside of my home and my aggravation they should remove them at no charge.
I recently asked to two other solar company about roof pitch and they said 4-12 is the minimum they would need to install solar. A solar company should know this regardless of what building codes are.
Sincerely,
********** *****Business Response
Date: 08/07/2024
We have offered a discounted price to remove the panels, and on 8/5 the customer accepted and paid the invoice. We reached out on 8/6 to schedule the panel removal, and we have it scheduled for 8/13 to go remove the solar panels so the roof can be done.
When I spoke with the customer 8/5 to inform of the discount for the panel removal (6175 down to 4750) she thanked me and accepted, and paid invoice promptly which we appreciate as well.
Regards,
Ryan Henck
Initial Complaint
Date:06/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In dec 2023 my daughter and i were contacted by venture solar. After speaking to them we were assured both units would be connected to solar. After the install we realized they did NOT hook her unit up to solar. Through several emails they showed up today june 5 2024 to hook unit 2 up and found they can’t just add her we will have to do process all over again! DO NOT USE VENTURE SOLAR! I spent several months trying to just contact them on this issue!Business Response
Date: 06/06/2024
On 6/6 I have reached out via phone and email to ****** with a proposed solution to split or allocate credits from the solar system to the other account. We have an application we can fill out with the utility company to allocate credits to the second system without installing anything. I left a voicemail and sent email with these details, and what is required for us to do so.
I have also offered a gift card for the stress and inconvenience the process has caused if this is what they expected at point of sale
Customer Answer
Date: 06/06/2024
I do not want to share credits. I want what we agreed to in December! Both units wired for solar separately.i will contact venture friday june 7.Customer Answer
Date: 06/07/2024
Complaint: ********
I am rejecting this response because:
I do not want to share credits. I want what we agreed to in December! Both units wired for solar separately.i will contact venture friday june 7.
Sincerely,
****** *******Business Response
Date: 06/07/2024
We apologize if that was the expectation, if both meters were on 1 system they would have to share credits and usage anyways, the only way to have 2 separate systems get full solar production is to have 2 independent systems installed. Unfortunately, it is the state of ************* that has a law against that, we are not allowed to install more then 1 system on a 1 parcel property, so this is the only option we have to get production to both systems. We will wait for the contact and work to resolve as much as we canInitial Complaint
Date:03/13/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My personal cellphone number is being advertised as this company's number on this site, and has resulted in me receiving a barrage of calls and texts seeking to reach this company. I want my number removed as their number.Business Response
Date: 03/13/2024
Venture Solar has received the complaint, and the # incorrect is on the BBB website. Venture did not provide this to the BBB, and I have reached out to our reps at BBB this morning 3/13 asking for a swift resolution to the problem
We apologize for the inconvenience.
Regards,
Ryan H****
Director of Customer ExperienceVenture Solar
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