ComplaintsforSturm, Ruger & Company, Inc.
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Complaint Details
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Initial Complaint
10/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Recently purchased a Ruger *** ** **** pistol. I am new to firearms and decided to purchase a Ruger because I heard they have a good reputation. ((I tend to be rather brand loyal / buy from the same car and tool manufacturers, etc..)) Went to pick it up, lubed it up, bought some round nose ** ammo and tested on the range in the same visit. I have only fired a ***** *** before this, so I am no expert on guns, but even if I was deaf blind and dumb I could tell something was VERY wrong. Of the first 10 rounds only 2 actually fired, 8 soft struck and 2 of those jammed. I lubed it a little more and stepped out and bought 2 more Ruger branded magazines. Tried to put 30 more rounds through it, this time 8 fired. OK, maybe it just needs to be broken in. bought 4 other brands of round nose 22lr ammo. Went through half of my total supply, about 250 rounds, field stripped the gun, cleaned and lubed and reassembled. Put the other 250+ rounds through over the next 3 hours. No improvement in the guns performance but the bright side is I am much better at clearing jams and troubleshooting malfunctions. Spoke with the RSO by my lane, who could clearly tell I was having issues with my brand new pistol, and apparently this is a all too common issue with this model / caliber. Emailed Ruger customer service and was basically told, "welp, that sucks, let us know if you need help mailing it to us." Not much good as a conceal carry weapon if you have to be without it for weeks / it is COMPLETELY unreliable and you are scared to death to use it. I hope to have this issue resolved as I like the form and fit of the LCP, shooting it (when it works) and would like to purchase a 9mm etc.. from ruger as well. Otherwise I will just spend a little more and buy from *** or *****. Really not happy, not a good first impression for a potential lifetime customer.Initial Complaint
07/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Problem is with a Ruger LCP II .22lr pistol. My wife uses this for every day carry purposes. The pistol has constant failures to feed. We returned it to Ruger, got it back a couple weeks later, failed to feed on very first magazine tried. Different magazine, different ammo, failed to feed on 5th rd. This pistol has become notorious for this specific problem + Ruger know it! Now, they refuse to respond to my phone calls, emails, and ******** messenger service. They will not send me a shipping label so this piece of junk can be returned again. Ruger supposedly has a lifetime guaranty btw. I want this returned to Ruger + fixed properly. If they can't fix it, then buy it back or rpl it.Business response
08/10/2023
We reached out to the customer and believe that the customer's complaint has satisfactorily addressed the issues. Additionally, the customer has contact information for our Customer Service Department should any issues arise in the future.Customer response
08/11/2023
We have been promised a replacement item. As of this date we are awaiting it's arrival.Customer response
08/16/2023
Complaint: ********
I am rejecting this response because:
Date Sent: 8/11/2023 9:46:57 AM
We have been promised a replacement item. As of this date we are awaiting it's arrival.
Sincerely,
******* ******Business response
08/22/2023
We confirmed that a replacement firearm was shipped as requested by the consumer. We, therefore, believe this complaint has been satisfactorily answered.Customer response
08/24/2023
I have indeed rx a new firearm which satisfies my complaint. I appreciate the BBBs help in this matter. Thank you!!!Customer response
08/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
05/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The gun purchased jammed and would not fire properly. It was sent back for repairs. The repairs did not fix the issue and I feel the gun is unsafe to use. The firearm was then returned again. I am now being told by Laura that I must pay the FFL fees to return the gun. Reviews and posts online state that this firearm is not reliable, I either want the new (problems fixed) model without me owing any extra fees. The gun was purchased months ago. Reference: Ruger Model No. ***** Serial No. ********* RMA # *******
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.