ComplaintsforWebster Financial Corporation
Bank
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I got a text from my bank fraud dept. asking if I made a charge in ********** at a restaurant, before I answered I went to my online banking and seen there were 2 different charges, 1 for $40+ in ********** and 1 for $125.00 in ***** I called the fraud dept asap and spent over 90 minutes with them explaining I live in Massachusetts and have never been to ***** or ********** that these charges are fraudulent, 10 days passed and the charges are still there, I called them back and after another 40 minutes on the phone they said they never recieved my phone call, I have phone records with time proving I did call, they won't refund my money or reissue a cardBusiness response
08/02/2024
Mr. ****** was contacted directly, and a written response dated August 2, 2024 was mailed to him addressing his concerns.Customer response
08/11/2024
They have not permanently refunded my money, they "Temporarily " refunded it until their investigation is over, when it is a permanent refund then it will be resolved for me, but at the moment it is not resolvedInitial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Webster, subsidiary *** **** has been charging me a phantom charge called "fee distribution" $2.50 monthly which isn't listed anywhere on fee schedule for last 8 months. Called and rep couldn't explain fee. Only refunding me 2 months' worth, this is blatant fees without explanation. I will be leaving this business asap for ********. I fighting for the principle of the matterBusiness response
07/31/2024
On July 30, 2024, Mr. **** was contacted directly and a written response dated July 31, 2024, was mailed to him addressing his concerns.Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On May 9th, 2022 - I entered the ******* ** Webster Bank Branch and opened up a business account and personal account with Branch Manager Heidi P*****. I had past accounts from 2019 and 2021 that were charged off and needed to be paid before opening accounts. I settled these accounts prior to opening the two new accounts. Fast forward to 2024 - I had to freeze my accounts and because too much time lapsed, I have to reopen new accounts. When I tried to reopen accounts - these charged off accounts from 2019 and 2021 are still showing up as not settled and outstanding. I spoke to a customer care representative regarding this. They recommended I reach out to Heidi, which I did on 7/1/24 via email and I have not received any response as of today, 7/12/24. The rep was also emailing her. I currently am not able to open any accounts until this is cleared up........Business response
07/26/2024
July 26, 2024
RE: Letter to the Better Business Bureau, Case # ********, Ms. ******* *****
To Whom It May Concern:
At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response dated July 26, 2024 has been mailed to the address on file addressing the concerns outlined in Ms. *****’s complaint.
Sincerely,
Judy B****, VP, Manager Client Relations
Office of the President, Webster Bank, N.A.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since the 4th of June 2024, I have been trying to make an online transfer from Webster Bank in *********** to my back in ******* *****. The account has been locked for some time now. Customer service said on the 5th of June 2024 at about 1:20 PM that it would take 12 to 24 hrs to fix. On the 6th June 2024 at about 2:30 PM it was still locked. Called again and spoke to Rep: Hector and I asked for a supervisor. Hector said no, that he would have to escalate the matter first and provided ref# **** **** at 3:04 PM. Waited the 48 hrs. and still locked out. The actual message is: "Your account is locked. To complete your request, call Customer Support at ###-###-####." Called again on 10 June 2024 and spoke to Rep. Kimberly. She said nothing she could do and wait a few days. I asked for a supervisor and she said that it wouldn't help and she hung up on me. I tried calling back to file a formal complaint and this time I could not get through to service rep.Business response
06/12/2024
A letter dated June 12, 2024 was mailed to Mr. ******** to the address on file addressing his concerns.Initial Complaint
05/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I open a money market account with Webster Bank. I just noticed on my invoice for April and May that they are charging $8.00 for maintenance fee. I called customer service and they don't know why they are charging me 8.00. My husband has a money market account just like mine and he isn't getting charged a maintenance fee. How can they did it to some and not others. I've been with Webster Bank for over 15 years. They never sent a notice for the charge. If they did I would of closed that account and went to a different bank for a money market account.Business response
06/05/2024
June 5, 2024
Ms. ********** was contacted by phone and her concerns addressed.
Thank you,
Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a cd mature on may 10 2024. I called bank to withdraw. Was sent a secure email from then on may 13 confirming they would send my funds via ach. I have called 3 times and emailed multiple times and am told each time they are backed up and it would be sent the next day. It never happens. They will not send my money and now have renewed the cd at a lower than market interest rate This is fraud and I want my money Thanks ****** ****Customer response
05/22/2024
This has been resolved as they have processed my withdrawal todayInitial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
CD matured 5/12/2024. I was directed top telephone Webster/**** on 5/13/2024, which I did. Agent told me to look for message in my Webster messages, which I found and responded to, as directed, with wortd "accept" on 5/14/2024. Agent had asked me for routing number acct number for receiving institutioin. These facts are eerily similar facts to BBB complaint found at BBB sitse dated 5/9/2024. In both cases, with several followups on my part, we have been told it is slow since "so many C Ds to process." I was told by agent Melvin on 5/18/2024 that I should dexpect funds by today. Today's agent, Neisha, told me probably next week. This is going to force me to miss 10 day window to cash in CD. I want my original funds, and all interest earned to date, deposited in my receiving account immediately. Respecfully, customer in *******Business response
05/29/2024
A written response dated May 29, 2024 has been mailed to Ms. ******** addressing her concerns.Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I opened a 12-month CD with **** ****** (Webster Bank). It matured 5/11/2024. I've called almost every day to try to get the money transferred so that I have access to the money however I keep getting the run around. I even made contact 5/8/2024 via secure message to make sure I had proper instructions. I've done everything I've been asked in a timely manner and still can't get access to my money. I've asked for escalation and had zero success.Business response
05/23/2024
On May 21, 2024, the client was contacted directly and a written response dated May 23, 2024 was mailed to Mr. **** addressing his concerns.Customer response
05/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In May of 2023, I purchased 4 tickets through ******** for the ******* playoff game through ***** ***. The transaction didn’t go through properly for some reason as it kept loading and freezing while trying to process the payment. The site eventually froze and I had believed that it didn’t go through as I had 4 blank tickets on my screen. The deal was good, and it was only a few days before the game so I had purchased the tickets a second time on my credit card since the original 4 were blanks. I was under the assumption that I had these tickets (the blank ones) in my possession, however I needed to complete payment to see them. After the purchase, I had realized that my original payment (through Webster) did go through for the 4 blank tickets and now I had 4 real tickets I purchased through my credit card (another financial institution). I tried to dispute the original purchase (as I was not able to use 4 blank tickets) and the seller at the time told me to dispute it with my bank. Then, Webster told me to dispute it with the seller. I tried both and didn’t get anywhere. I submitted a dispute through my bank with evidence and all that, so they gave me the money back and I thought everything was all set, and then when I was on vacation last year they went into my bank account and took the 1,200 out again and claimed that I didn’t submit evidence, even though I had twice at that point. Then my bank got bought out by another company and they claimed they had no record of any of this happening. Under Regulation E, I disputed my transaction in a timely manner for service(s) that I did not receive. This transaction should be rectified as I did provide evidence and originally received my funds back that were wrongly withdrawn from my account again. I am asking the bank to re-open an investigation and return the funds from the original transaction.Business response
06/03/2024
A written response dated June 3, 2024 was mailed to Mr. **** addressing his concerns.Customer response
06/06/2024
Complaint: ********
I am rejecting this response because: I have not received any written response.
Sincerely,
*********** ****Business response
07/02/2024
Please be advised that an acknowledgement letter dated May 21, 2024 was mailed to Mr. **** to acknowledge receipt of his notice to the BBB. A written response dated June 3, 2024 was mailed to Mr. **** providing an explanation to address his concerns. The matter was fully reviewed and address in our response.Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
*******, which administers our *** account, has this on their web page: Plan Administrative Services and Benefit Services are administered by Webster Servicing LLC. The software to submit claims DOES NOT ALLOW for medical mileage when paying a provider directly, which is in violation of the IRS publication 502, ****************************************, which states that "Standard mileage rate. The standard mileage rate allowed for operating expenses for a car when you use it for medical reasons is 22 cents a mile.", but the ******* website does not provide any way to claim this qualified medical expense when reimbursing a medical provider through the website, or when using the debit card provided by ******* to pay a provider at time of service.Business response
05/29/2024
*** *** **** *** ****** ** *** ****** ******** ******* **** * ********* ******* ********* ** **** ** *** ********
At Webster and *** **** we strive for excellence in everything that we do and take pride in our customer service. A written response dated May 29, 2024 has been mailed to Ms. Dimitruck’s address on file addressing the concerns outlined in her complaint.
Sincerely,
Judy B****, VP, Manager Client Relations
Office of the President, Webster Bank, N.A.
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Customer Complaints Summary
96 total complaints in the last 3 years.
46 complaints closed in the last 12 months.