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Business Profile

Bank

Webster Financial Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Webster Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Webster Financial Corporation has 18 locations, listed below.

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    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a stop payment on the amount of $400 and was told that the money would be credited to my account by 4/16/2025. Whenever I call to speak with someone I’m being put on hold for long wait times with no explanation why money has not been credited yet. I need my $400 to be credited immediately. Webster bank has done this to other individuals as well. I have been with this bank for a long time and they have gotten very unprofessional!! I will be contacting my attorney next!

      Business Response

      Date: 04/28/2025

      Please be advise that a written response dated April 28, 2025 was mailed to *** ***** addressing his concerns.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Webster Bank transferred money from my savings account to my checking account for a large amount of money without my knowledge or authorization. It has been a week with no answer to who is playing with my money. This is of great concern. I reported this to Webster at 9:01 a.m. on 3/27. I need an answer as to why this happened and is my money safe.

      Business Response

      Date: 04/16/2025

      A written response dated April 16, 2025, was sent to *** ******** addressing their concerns. 

      Customer Answer

      Date: 04/17/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested my investments be transferred to a new back over a month ago. Webster Bank has yet to complete these transfers and does not respond to my emails or phone calls. I am very frustrated with the lack of communication regarding thousands of dollars in investments.

      Business Response

      Date: 03/27/2025

      Please be advised that this matter has been forwarded to *** for further review and *** will be responding to the client upon the completion of their review. 

    • Initial Complaint

      Date:02/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a **** ****** online savings account with Webster bank. In 2023 I got a new phone and needed to change the phone number associated with my account to update the 2FA. I have been subject to absurdly high levels of verification and not permitted to change my phone number even though I have been able to provide the correct name, birthday, social security number, account number, previous driver license number, current ID number, etc. I have been on the phone with multiple supervisors who said they would call me back to assist me with this issue and have never received a call back. I have even gone so far as to provide sensitive identification information to [email protected] to no avail. Although I have had extreme difficulty changing my cell phone number - I was able to change the physical address on file with ease and receive documents with my financial and account information to my current address with significantly less security screening. This makes no sense from an account security standpoint. I understand that verification is important, especially for an online only bank account, but this excessive and inflexible policy has prevented me from accessing my online account for more than a calendar year at this point. I do not even have the option of verifying my identity at a physical branch - even though Webster bank has physical branches and **** is owned by Webster. This policy is completely unacceptable and inaccessible to many people and needs to be changed.

      Business Response

      Date: 02/27/2025

      A written response dated 02/27/25 was mailed to the client (** *** ** *****) to address their concerns. 

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been in contact with the *** and Webster Bank to find out what happened to the amount of funds that were Levied from my account on 12/12/24 in the amount of $2,833.43. The bank clearly has taken the funds but the *** says they never received them. No one has answers for me. I will have no choice but to hire counsel if this does not get resolved soon.

      Business Response

      Date: 02/28/2025

      Please note that *** ******* was contacted directly and a written response dated February 28, 2025, was mailed him addressing his concerns. 

    • Initial Complaint

      Date:02/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not give me the email address to send my father's death certificate on the weekend. They insist I have to call during their business hours to close the account. I live in *** ******* and don't have time to deal with them during the week. My father's account has a zero balance. This is silly.

      Business Response

      Date: 02/18/2025

      Please note that due to the lack of information provided on the account owner, we are unable to address this matter further. We recommend *** ******* reach out to the owner's local banking center during regular business hours. For security purposes, we are not able to release account information without proper Court documents to show who is authorized to act on behalf of the deceased estate. 

    • Initial Complaint

      Date:01/31/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 28, 2025, our relative who is staying with us, noticed mail that was incorrect that was sent from Webster Financial on behalf of **********. Webster Financial Corporation was contacted and notified on January 28, 2025 about sending the mail to the wrong address. My relative initially spoke to a male representative but didn't catch the name, then she was transferred to someone named Mark W****. Mark W**** wanted her to send the document back to him but it was shredded due to her not trusting his intentions. Now my household is being harassed by Mark W**** with *** *** *** documents being sent to our home. I am requesting that your company please stop with sending unnecessary documents to our home. I can confirm that in the past we sent back the incorrect mail to the post office stating "Wrong Address" on the envelope.

      Business Response

      Date: 02/03/2025

      A written response dated February 3, 2025, addressing the concerns outlined in the complaint has been sent to Ms. ****** via ** ****** *****

      Customer Answer

      Date: 02/03/2025


      Complaint: ********

      Please refer to Reference Case Number: ******* from Mark W***.

      Sincerely,

      ***** ******

      Business Response

      Date: 02/04/2025

      As communicated on February 3, 2025: 
      A written response dated February 3, 2025, addressing the concerns outlined in the complaint has been sent to Ms. ****** via ** ****** *****

      Customer Answer

      Date: 02/11/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on january 13th and 14th, 2025, there was fraudulent activity with my bank account. on these two days, a total of 2,982.01 was stolen out of my account. I filed a complaint with the bank and they closed the cases. they did not resolve my case. my debit card was stolen and someone used my card and caused fraudulent activity. I would like to receive my money back, due to fraudulent activity. The Fraud dept for the bank, reference # for the cases are ******** and ********.

      Business Response

      Date: 01/28/2025

      The client has been sent a detailed response addressing the concerns outlined in her complaint *** ** ****** ****. 

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been experiencing ongoing problems with ***Bank. As a result of my retirement from Yale New Haven Hospital I was given a $6000.00 ***. Each and every time I submit a claim for reimbursement unless it is a perscription copay they give me the go around. I submit the information: They say they don't have the information, can't read the information, or don't cover the product or service. Then depending if I have submitted the information or not they'll say they need a receipt where everything is on one page. If I give them that they will say they can't read the information or create some other ridiculous requirement I have not met or was never informed of. They can be reached at ###-###-####. I plan to try and contact the insurance commissioners office for the ***** ** *********** as well.

      Business Response

      Date: 01/28/2025

      A written response dated January 28, 2025 was mailed to Ms. ******** addressing her concerns. 

    • Initial Complaint

      Date:01/08/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to stop making payments from my business account and they are not able to stop this payments from bill pay.

      Business Response

      Date: 01/10/2025

      A written response dated January 10, 2025, was mailed to the client addressing their concerns. 

      Customer Answer

      Date: 01/18/2025

      I have received letter stating they are reviewing it only and has not resolved anything. 

    Webster Financial Corporation is NOT a BBB Accredited Business.

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