Complaints

This profile includes complaints for Harman International Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harman International Industries, Inc.

  400 Atlantic St Ste 15 Stamford, CT 06901-3533

• 

  Harman International Industries, Inc.

  250 Crossways Park Dr Woodbury, NY 11797-2015

• 

  Harman International Industries, Inc.

  13366 Philadelphia Ave Fontana, CA 92337-7710

• 

  Harman International Industries, Inc.

  Northridge, CA 91329-0002

• 

  Harman International Industries, Inc.

  8500 Balboa Blvd Northridge, CA 91329-0002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrote in to support inquiring about purchasing a new case for the case for the JBL Tour Pro 2 and interacted with an agent named Cyril. He was very nice and responsive. I provided him all the details he asked for and he emailed me back the part number with the price and instructed me to call in to order. I immediately call in and an agent named: Jhaym Customer Support ***** won't sell me a case and continuosly tries to get me purchase the newest model ear buds. Refused to honor replacement case price I have in writing, so now I have the choice to either buy new ear buds or throw my working ear buds in the trash because I can't get a replacement case. Bait and switch. Jhaym has atrocious customer service skills and I would not want him as an employee at the business I own. He did nothing to make this simple situation right. This was a simple fix. Simply sell me the part for the quoted $34.99 price excluding tax on this 2023 model ear buds. Jhaym also refused to give me the name and contact info of his superiors so I could escalate. I have submited my email correspondance. I am a loyal consumer of JBL and ******* electronics for decades now.

  Customer Answer

  Date: 04/04/2025

  Marie (supervisor) @ Harman Industries has resolved my complaint.  I wish to withdraw my complaint as resolved and compliment Marie and Harman Industries/Harman Audio/JBL for their outstanding customer service and support.  Marie was very kind and went above and beyond to resolve this matter. Please close my case as resolved.  I am satisfied and will remain loyal to the brand.

  ******* *********

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a *** speaker at the beginning of February and had it customized for my spouse. The first time he attempted to charge it, while at a customer's house, the speaker and cord started to smoke. I informed Harman of this incident, and they advised me to return the product. They offered to either refund the money or send a replacement speaker; however, they stated that they would not replace it with a customized speaker like the one I originally ordered. Harman received the speaker on March 14, and I still have not received a refund. They also mentioned that they would only refund the initial cost, leaving me without both the money and the speaker. This incident occurred while my spouse worked as an electrician in front of customers.I am not happy with the customer service or the resolution provided by Harman.

  Business Response

  Date: 04/08/2025

  Dear BBB,

  Thank you for making us aware of this complaint. We have reviewed the details and worked directly with the customer. As a gesture of goodwill the unit has been replaced and it should have been received on 4/7/2025. In addition, the customer received a refund.

  Sincerely,

  Harman Customer Experience Team

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a JBL party box stage 320 from micro center. Got home to find out the ********* function doesn't work but everything else operates as it should. I contacted JBL about the issue where I was requested to provide my model color as well as a proof of purchase and to confirm my shipping address. After being informed that I was within my manufacturer warranty and confirming my address only after I requested a tracking number I was told to ship my faulty unit back to them then after examination they ship my new unit. How ever I don't have the original packaging and don't have a printer for a label. I then asked if they'd ship my new unit and I would ship the bad one back in the same box I received the replacement in I also included that they could place the return label in the box so I could send the old one back after confirming that the replacement works as the original one should of when I purchased it. I've requested to escalate the issue only to get no response back. If you go to the JBL website it does not mention anywhere about returning the old unit before receiving a replacement unit

  Business Response

  Date: 04/08/2025

  Dear BBB,

  Thank you for making us aware of this complaint. Harman will replace the product for the customer. In order to do so we have provided a free of charge shipping for the customer to mail the unit back to us. 

  Once the unit arrives at our returns center, it will just take 1-2 days for us to release the replacement and a few more days in transit for the unit to delivers at the customer's home.

  Sincerely,

  Harman Customer Experience Team

  Business Response

  Date: 04/08/2025

  Dear BBB,

  Thank you for making us aware of this complaint. Harman will replace the product for the customer. In order to do so we have provided a free of charge shipping for the customer to mail the unit back to us. 

  Once the unit arrives at our returns center, it will just take 1-2 days for us to release the replacement and a few more days in transit for the unit to delivers at the customer's home.

  Sincerely,

  Harman Customer Experience Team

  Customer Answer

  Date: 04/09/2025

  
  Complaint: ********
  
  I am rejecting this response because: I Dj private parties, weddings, ect and I'm booked in full I cannot send the faulty unit first as I need something for playback for my customers. I have no problem shipping the defected unit after I receive it's replacement. The shipping label isn't the issue the issue is that if I don't have speakers then I can't fulfill for what's been requested. I've offered to send a copy of my information for a secure transfer but it's been ignored and my patience is running thin. When I originally contacted your support they didn't mention anything about the return nor does it state clearly anywhere on your web site when initially initiating the claim. I was only informed about the return after I requested a tracking number to make sure I was home to receive the replacement because my neighborhood is not the best. I use JBL for my business and sending me a replacement is great but I'm ******* if I can't play music. And I can't afford to cancel previous bookings. 

  
  Sincerely,
  
  ********* ********

  Customer Answer

  Date: 04/09/2025

  
  Complaint: ********
  
  I am rejecting this response because: I Dj private parties, weddings, ect and I'm booked in full I cannot send the faulty unit first as I need something for playback for my customers. I have no problem shipping the defected unit after I receive it's replacement. The shipping label isn't the issue the issue is that if I don't have speakers then I can't fulfill for what's been requested. I've offered to send a copy of my information for a secure transfer but it's been ignored and my patience is running thin. When I originally contacted your support they didn't mention anything about the return nor does it state clearly anywhere on your web site when initially initiating the claim. I was only informed about the return after I requested a tracking number to make sure I was home to receive the replacement because my neighborhood is not the best. I use JBL for my business and sending me a replacement is great but I'm ******* if I can't play music. And I can't afford to cancel previous bookings. 

  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a Boombox 3 WiFi for replacement, and it was delivered on February 14th. However, JBL claims they never received the unit and has refused to send a replacement. I requested that a *** claim be opened, which they did, but they still maintain they haven't received my unit and cannot process the replacement. I was advised to open a new claim with *** for resolution, but I was unable to do so because JBL had already started one. Despite explaining this situation to multiple agents, I continue to receive the same response: no resolution is being offered, and I’m being left in a state of uncertainty.

  Customer Answer

  Date: 03/24/2025

  Hi, they just sent me a email stating the following: "After a thorough investigation conducted by ***, they have determined the outcome of your claim. As we rely on their findings in such cases, we stand by this determination and will not be making any further adjustments on our end." Essentially I have lost the $600 Speaker I sent to them and they will not replace it neither reimburse me. 

  Business Response

  Date: 04/08/2025

  Dear BBB,

  Our company filed a claim for this product with the carrier. The carrier's response to us is that the claim was denied as they did not receive the product. 

  Unfortunately, since the product was not received, it cannot be replaced.

  Sincerely,

  Harman Customer Experience Team.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called customer service for a set of replacement wireless mics . Neither agent informed me to return the device . When I called back in to check status the lady said she was manually processing my replacement so I could get it in a timely manner ..never mentioning once at anytime that i to a send anything back giving me false hopes and misleading info. After she placed the order she then tells me to check my email for further instructions. I asked what she was talking about since no one nor did she mention it at anytime during the call. She said oh it's our policy blah blah blah .I said I don't care about your policy you failed to give me the correct information at the beginning after verifying my product info and now you want to tell me about your policy and shove it down my throat. I want a replacement sent to me asap for the agents mistake and misinforming me of my replacement. It's time companies be held accountable for not being honest with customers . Jbl is not going out of business by sending the replacement product. In fact you are wasting company resources and shipping costs and the customers time .I hope to have this resolved ASAP.

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered *** headphones that were on sale on January 9, 2025. I waited for over a month and the headphones never came. I contacted customer support, who told me that since I selected the customized headphones I would need to be connected with another department. That department got back with me and said that my order was being cancelled. This cancellation did not occur until I contacted customer support. I asked why the order was cancelled and they said there was a system issue where the order information was processed in their system, but it wasn't processed in the system used by their printing department. They offered a 30% coupon code. My customer support case number is 17314463. I purchased the product on sale for $59.95 and they are now listed as $159. My bank account was charged $59.95 on January 10, 2025 and refunded the same amount on February 18, 2025. If I had not reached out to the company, I would have been charged and never received a product. Since the company said this was a system error on their part, I would like them to honor the original sale price.

  Business Response

  Date: 03/04/2025

  Dear BBB,

  Thank you for making us aware of this complaint. We have reached out to the customer directly to help him place a new order with the original price of the product.

  Respectfully,

  Harman Customer Experience Team

  Customer Answer

  Date: 03/11/2025

  The headphones were delivered today and I am satisfied with them. I was waiting until they arrived to respond because they did not arrive the last time I ordered them. 

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the JBL Boombox 2 speaker, I have only used it for roughly 8-10 hours. The JBL app prompted for a software update, which bricked my speaker after the update. This seems to be a systemic issue with their speaker software updates. They wont take ownership and simply want to squeeze more money out of their customers. I reviewed plenty of forums which proves this isn't a one-off. I would appreciate the company to repair the speaker at their cost and take ownership.

  Business Response

  Date: 03/04/2025

  Dear BBB,

  
  Thank you for making us aware of this complaint. We've reviewed the details, here's a summary of our findings:
  

  Our team assessed the situation and provided troubleshooting steps; however, those did not work.
  

  The unit was purchased in Nov 2022, and it is beyond our 1-year warranty period.
  

  We provided various options, including sending the unit to our service center for repair.

  We believe the software update should have not caused the speaker to stop working as that update was  intended to enhance the connectivity feature of the speaker. In addition, there has not been other reports of similar situation with this model after the update. 

  
  As next step, the customer should send the speaker to the repair center for diagnosis and potential repair at the standard rates/prices provided by the service center. 

  Respectfully, 

  Harman Customer Experience Team

  Customer Answer

  Date: 03/12/2025

  Harmon emailed me saying they no longer support repairs of this speaker - when in fact it was the software update which broke it. (Their app prompted for an update)
  
  I called two repair centers in the area and they pointed me back to Harmon - Harmon then pointed me to **** ***** at **** ***, who said they can't

   

  Please re-open this

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased a Harman ****** speaker at the beginning of Decemember, 2024 and returned it. Order number: *************. Harman Audio confirms they have received the return in 12/09 and my refund will be given. However, I have waited more than 3 weeks, and the refund is not on my account. I called them three times within last week, and the agent always told me they would escalate to the financial department and give me feedback soon. I waited for response and received nothing. They hold my money for more than 3 weeks, and I have no way to get my money back. Please check this and refund me asap.

  Business Response

  Date: 01/17/2025

  Dear BBB,

  Thank you for making us aware of this complaint. We have informed the customer directly that the refund has been processed.

  We apologize for any inconveniences caused.

  Sincerely,

  Harman Customer Experience Team

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Harman for a *** speaker warranty claim. I had a *** charge 4 speaker that stopped working so they checked in their system and told me the speaker was still under warranty, to send it to them and they would replace it with a refurbished one. They sent me the *** shipping label and on September 5th 2024, I dropped it off at ***, tracking number ******************. About a month later, *** reported the package was lost in transit, so a lost package claim needed to be completed by Harman because they are the ones who created the shipping label. I spoke to *** and they informed me that once they receive the claim, they would send a check to Harman company for the value of the speaker. I contacted Harman company numerous times asking them to please complete the claim so I can get my speaker back but they kept giving me the run a round denying the return of my speaker. They said they did complete the paperwork and received a denial from ***. When I called ***, they told me they never denied a claim cause they never received one. I need help in getting this issue resolved, I need Harman company to send me a replacement speaker. It was their responsibility to complete the claim with *** and they failed to do so. On top of all that, they lied about filing a claim with *** and being denied.

  Business Response

  Date: 01/17/2025

  Dear BBB,

  Thank you for making us aware of this complaint. The replacement product has been shipped to the customer and was received on Jan 13th, 2025.

  We apologize for any inconveniences caused.

  Sincerely,

  Harman Customer Experience Team

   

  Customer Answer

  Date: 01/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/05/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2nd 2024 I made an order on the JBL website my first time ever ordering from their website they had what I was looking for at a better price then other websites I received the email confirmation of my order that same night as of today I hadn't received any updates so I decided to try and track my order I went on their website and my order said "it was processing" so I decided to track it further I put my order number last name and zip code for whatever reason I couldn't track my order further so I decided to reach out to their customer service and to my surprise I was told my package was delivered I was in shock I never received any shipment confirmation email and I certainly never received any package so the customer service representative told me he could see that my package was delivered and he said there was photo proof and the picture showed that my package was delivered near a green table which to me didn't make any sense considering I do not have a green table on my porch I was confused he then provided me with a link and told me to click on the link to see the photo for myself which I did click on it only to see that my package was still processing and the delivery date would be between Friday dec 6 and Monday dec 9 I provided the customer service rep with this information and that's when things got weird this whole website is a scam and I just want my money back they want me to wait for a claim investigation and they did not assure me of a refund they have no idea what happened to my package and I don't trust they are telling me the truth I just want to be refunded ASAP!