Business ProfileforDesign Within Reach

I purchased 2 bedside lamps. The lamps are shown on the site as bedside lamps. The product is either defective or of such poor quality, the neck broke with in a few months of installation. We may have hit our head on it once of twice, but we did not hurt out heads so the lamps certainly should not have broken. To my thinking to break the neck of a metal lamp one must do so deliberately!! It should not happen with regular use. DWR will do nothing to compensate us. I fear the same thing will happen with a replacement, but I am willing to try that, They said we can take it to be repaired. (get the electrician to uninstall it, send it for repair and then get it back will cost what a new lamps would!) They should replace it. If I have to get the electrician here twice, I'd rather get a lamp that is actually made for the bedside and return this broken one and the one that is not yet broken. However, it this one lamp is defective, another one will not break. Other explanation is that these lamps are so fragile, they should not be installed next to a bed or anywhere that one might bump gently into it. DWR general does not like to take any responsibility for what they sell. I will not be buying from them again. They also have a lot of trouble with deliveries. They have lovely items and it is a shame that when something goes wrong, they cannot be bothered.