ComplaintsforPitney Bowes Inc.

Mailing Equipment

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Initial Complaint
08/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Attempting to return leased equipment. Provided notification of intent to cancel on 7/19/24. Last bill paid 7/25/24. Have not received return kit for equipment. Have attempted to contact Pitney Bowes on several occasions, including chat, email, and phone calls. We have paid the early termination fee and are concerned that they will attempt to hold us liable for not returning the equipment when we have made a more than good faith effort to try to return it. We would like to ensure that we are not held liable for the equipment and would like confirmation that they will send us the return kit or do not need the equipment back. We would also like to note that the phone call line is unusable and only sent us to the website.
Business response
08/23/2024
A return kit has been sent to you. This can be tracked via *** with tracking number 1***************** the current Estimated delivery
Tuesday, August 27 between 9:45 - 13:45
Thank you
Laura
Initial Complaint
08/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have been trying to cancel our services with this company for over 6 months. They ignore us, they keep renewing our lease and when we do talk to them they keep increasing the amount we need to pay to end our contract because we are in a new lease again unbeknownst to us
Business response
08/23/2024
Your lease agreement was signed back in march 2021 with the new contract st***ing in May 2021. This contract has a term of 48 months, 15th May 2025 is when this contract will be fulfilled. This lease is non-cancellable. If you wish to terminate your contract earlier than the term agreed a settlement would need to be paid. I can see a settlement was sent on the 21st August to you.
Please let us know if you need a copy of this contract.

Kind regards
Laura
Customer response
08/23/2024

Complaint: ********

I am rejecting this response because: They have ignored my numerous attempts to cancel the contract. Every time I do get to talk to someone, the cancelation fee is increased, when it should be decreasing since I keep getting closer to the cancellation date.

Sincerely,

*** *****
Business response
08/27/2024
Hi ***,
I have been able to find one request for termination on this contract on the 21st August 2024, I am unable to see any previous requests for termination.
Settlement is the sum of the current balance owed, the remaining contractual obligation, plus early termination fee
I am unable to see the price increasing in your settlement requests, unless there is possibly a separate contract and a different settlement amount for that contract?
Thanks
Laura
Customer response
08/27/2024

Complaint: ********

I am rejecting this response because my requests for termination were by phone. It wasn't until months later where I managed to find my login and tried to cancel it online. Nobody when I called said that I could do it online.

Sincerely,

*** *****
Business response
08/30/2024
Thank you for providing this additional information.

I was able to find your call from 1st March 2024, the agent you spoke with made a mistake and thought your final bill had created, they misread the date and thought the contractual invoices ended in May 2024, when the actual end date is May 2025. Apologies for this miscommunication.
The settlement you were sent on the 21st of August is correct.
Laura
Initial Complaint
08/21/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They have NOT transported this package to ****. I've tried several times to reach them and they basically REFUSE to help. I've reached the company who's I purchased from and they've tried to reach out as well and they get the same push back. I feel like these packages are being stolen. I have another tracking number that is also showing same information but from a different company as well. We need this for our business and they are golding it hostage without getting it over to ****!
Business response
08/21/2024
Hello, thank you for your inquiry regarding parcel **********************************. I see this parcel went several days without updates after August 14; however, I am pleased to inform you that the parcel is showing recent updates, departing our ******** ** facility as of this afternoon. The parcel is currently in transit to **** for final delivery to you. We apologize for any inconvenience caused by the delay and appreciate your patience as we work to deliver your parcel as quickly & safely as possible
Customer response
08/21/2024

Complaint: ********

I am rejecting this response because: I would like to ensure that I do get this item, and it is handed over to **** before I accept this response. Thanks for your understanding.

Sincerely,

***** ****
Business response
09/03/2024
Hello. We show as of 8/23 the item was delivered by the **** *********************************************************************
Customer response
09/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
08/20/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Pitney Bowes shipped my item from *** to ****. I live in ***!!! Now it has stuck in their warehouse for over a week.
Business response
08/20/2024
Hello. To provide status lookup of the item from our ****** ********** partners, please provide the tracking number of the package.
Customer response
08/21/2024
Tracking number is ********************
Business response
08/22/2024
Good morning,

Thank you for your inquiry on ********************, shipped from client **** **.
We have investigated the status of this parcel with our carrier, and unfortunately, they have confirmed that the parcel is lost. If it is found at a later date, we have requested that they still attempt delivery to you. We apologize for the inconvenience to you, and we would encourage you to reach a resolution with your merchant according to their internal procedures.
Thank you,
Sincerely,
Wendy
PB Client Support
Initial Complaint
08/19/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have lost 2 packages and you can't talk to a person on there customer service site. Now I am out over 333.00. Because **************** will not refund me my money and this joke for a delivery company has lost my packages.
Business response
08/21/2024
Hello, thank you for contacting us regarding parcel **********************************, last scanned on 8 August in ******** **. Our databases show this parcel was correctly processed & shipped forward by our facility. A sweep of the ******* facility also did not locate the parcel on-site.
You are encouraged to contact the merchant retailer directly for assistance & resolution. We regret that we are unable to provide any further updates at this time.
Customer response
08/21/2024

Complaint: ********

I am rejecting this response because: your own tracking shows that you still have this item. It arrived at your facility on the 8th and has not left. This shows that someone at there facility has stolen the package and they refuse to contact ************ so I can get a refund.

Sincerely,

******* ******
Business response
08/21/2024
Hello, unfortunately we have no further updates available on this parcel. The item was processed & shipped forward from our facility per the latest scan on August 12. We apologize that there are no recent details available.
We have shared your inquiry with the ****** ********* account manager and requested that someone from their Customer Care team follow up with you directly for assistance & resolution. Please allow a few additional days to be contacted by a Customer Care representative. We again apologize for any frustration or inconvenience caused by the delayed parcel
Customer response
08/21/2024

Complaint: ********

I am rejecting this response because: you keep trying to say that it shipped out from the ******* facility on the 12th when your own site only shows that it arrived on the 12th. There is no update showing that it left the ******* facility!

Sincerely,

******* ******
Initial Complaint
08/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our postage meter has been locked for a couple of weeks. Despite calling PB numerous times, we cannot get his resolved. It is nearly impossible to get a person on the phone as the automated system does not allow for this. We now have noticed fraud on our account so in addition to the postage meter being locked, we have a fraud issue.
Business response
08/20/2024
Hello, I apologize for the inconvenience this may have caused you. We have reviewed your account and show the most recent case on your account of ******** was completed as resolved after speaking with our billing department regarding clearing the fraud lock. Reviewing the feedback that was provided as well, we are taking steps to provide proper corrective action to agents regarding the time to resolve your issue.
If you do have any additional feedback or issues. please let us know.
Initial Complaint
08/13/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My package arrived to the ********** ** warehouse on 8/9/2024. It had a date to be delivered on 8/12/2024. Currently tracking still states that it’s still at their facility since 8/9/2024 with no movement at all. The facility is only an hour away from my home so I don’t see why **** have not received the package yet. I need this package to be delivered by Friday because this item is really needed for a trip and I fear that the item will not be delivered on time. I tried calling the customer service number and went no where as it was only automated directing me to go on the website. I had absolute no luck getting into contact with a human agent about the issue. I want this solved as soon a as possible seeing that this is the first time I’m having issues with this company
Business response
08/27/2024
Thank you for your inquiry on **********************************, We show as of 8/16 the item has been delivered. **** tracking for the item can be found at *************************************************************************************************************************************
Initial Complaint
08/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our bank account was over charged $400 for postage that never registered on our postage meter. We have made numerous attempts with Pitney Bowes, via phone, email & regular mail (letter attached) to no avail.
Business response
08/16/2024
Meter ******* was refilled three times in 2023. $200 on 2/21, $200 on 4/11, and $200 on 5/15. We can see those funds were successfully added to the meter and there is currently $2.03 available in postage. There was also postage added to the online Sendpro account three times in 2023. $200 on 3/15, $200 on 4/14, and $200 on 4/24. We can see postage labels being generated using this balance and there is currently $17.74 available to be used. There were about 58 labels costing a minimum of $7.60 each printed in 2023, and around 31 labels costing a minimum of $7.99 printed in 2024 from the online Sendpro account.
Customer response
08/22/2024

Complaint: ********

I am rejecting this response because: All of the postage outlined in their response has been fully paid (see attached) My complaint was due to an invoice for $400 that we believe is in error. As outlined in my original complaint, we made countless attempts to resolve the matter directly, via phone, email & physical mail to no avail. They just refuse to talk with their customers. They have since, written this off to a collection agency after piling on hundreds of dollars in late fees. We have recently joined a class action lawsuit against Pitney Bowes, apparently there are many others claiming overcharging as well.

Sincerely,

**** *******
Business response
08/26/2024
All postage refills and shipping refills were charged to Purchase Power line of credit ****************. I have attached an audit of 2023 showing $600 in funds added to your meter in 2023 and $600 in funds added to your shipping account in 2023. We have noted a payment of $201 on 4/7/2023, $401 on 5/8/2023, and $400 on 6/1/2023. There have been no refills or payments in 2024.
Initial Complaint
08/09/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
IN ORDER TO RETURN EQUIPMENT, I FIRST NEED TO SUBMIT A CONTRACT CANCELLATION REQUEST BY CREATING A CASE. I FILED ONE ONLINE BUT CANCELLED IT TO HOLD OFF ON THE DATE FOR RETURN. I WENT BACK AT A LATER DATE TO CREATE A NEW CASE BUT EVERY TIME I DO IT IS AUTOMATICALLY CLOSEDTHE NEXT DAY. I HAVE TRIED TO REACH OUT TO A LIVE PERSON BUT HAVE NOT BEEN ABLE TO REACH A PERSON. I FIND IT IMPOSSIBLE TO GET THIS RESOLVED AFTER TRYING SEVERAL TIMES. THEY MAKE IT IMPOSSIBLE TO TALK TO A PERSON AND GET THIS RESOLVED.
Business response
08/15/2024
Lease ********** is valid until April 19, 2026. A settlement offer of $2701.07 to cancel the lease early was provided on August 12, 2024 through Case ******** and sent via email.
-Meghan
Initial Complaint
08/08/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Our company is a current Pitney Bowes client, under contract. We receive regular calls from Pitney Bowes' supply sales reps asking us to place an order. I have explained that we are a small company and will order supplies independently. I have also specifically asked for the calls to stop, which each rep assured me would happen. However, the calls continue. On 8/7/24 I received another call from a representative named Celia. When expressed frustration with the unwanted call, she laughed out loud at me. I told her I wanted to speak with her supervisor. After a long hold, she returned to the call saying her supervisor would have to call me back. I find this type of customer service grossly inappropriate and no longer wish to use Pitney Bowes as a vendor.
Business response
08/14/2024
We apologize for the experience you had and appreciate you bringing this to our attention. We have removed your account from any outbound phone calls offering supplies, so this will not happen again. Your Lease ********** is valid until September 29, 2026, and cannot be cancelled.
- Meghan
Customer response
08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******

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