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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have placed 4 orders with 5 below which uses Pitney Bowes as a shipping partner. Two of the orders, tracking numbers: 42******************49*********203 AND 42*********489******************48 allegedly departed a Pitney Bowes facility in ***** ******* ******** on December 10th & haven’t arrived anywhere since. The destination of those packages is about an hour and a half from that facility….how does it take over 5 days for them to arrive from there?? When I contacted five below about the issue, they stated they didn’t know where the packages were & issued me a refund without my consent. I can’t reorder the items because they’re no longer available…I just want my stuff. There is also a third package that left the same facility on December 13th and hasn’t arrived anywhere since either, tracking number: 42*********489******************26 Where is that package & why is it taking over 3 days to travel a distance that’s under two hours by car? The fourth package has not went through the ***** ******* ******** facility yet but since all of my others have & then disappeared, I want them to ensure it does not get lost in that facility, tracking number: 42******************49*********057
Business response
12/17/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ****** ********** **** * **** ** **** ****** ** ***** ******* ****** ***** ******** ******* ********************** *** *** ** ********* **** *******
I am in receipt of Consumer Complaint ID ********
The first three tracking numbers - 42******************49*********203, 42*********489******************48 and 42*********489******************26 all show that they have been delivered in/at mailbox of the customers residence.
If these packages are not located, we urge the customer to reach out to to the seller for a replacement.
The fourth is still in transit to be set out for delivery - tracking 42******************49*********057.
We apologize for the delays, but with the high volumes of online orders, delays are expected especially around the holidays.
Respectfully Yours,
Cinthia, Client AdvocateInitial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been trying to open a ******* online account on the pitneybowes.com site. When I first tried the account would not finish the signup. I called support and the first person was helpful but could not resolve the problem. After several minutes of trying to figure out why the site was not working the person said they would have to followup and contact me back. I never received a followup call but I did get an alert from my credit card company trying to verify transactions. Since every time we tried to open the account it was charging my account $1 from Pitney Bowes. I called back to Pitney bowes to get this resolved. Ended being transferred 6 times with no support. The last person I spoke with was nothing but rude and said it must be another company because he can't find my acct and didn't think they offer the product. Then just hung up on me.Business response
12/16/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ****** ******* *** ***** **** *** **** ***** ** ***** ******* ****** ***** ******** ******* ****************** *** *** ** *********
Dear ******,
I am in receipt of Consumer Complaint ID ********
Using the phone number and email listed for this client, I was unable to locate any cases or accounts linked.
If there is an account open where they are being billed, I can use that to look further into the issue and have someone reach out to assist.
At this time, nothing provided has pulled anything up in our system for this client.
Respectfully Yours,
Cinthia, Client AdvocateCustomer response
12/17/2021
Complaint: ********
I am rejecting this response because:Obviously they did not read they complaint. I am trying to signup for service and the website is not working. I called supported and they were rude and not helpful. If the site was working so I could open an account I wouldn't need support. When I hit complete order the site just spins as if it's processing and never completes. Each time I do it I get a $1 auth to my card so the site is processing the order just never completes. Since the charge is for $1 I understand this is just a preauth to see if the card is valid but the order never completes to open an acct.
Sincerely,
****** *******Business response
12/20/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ****** ******* *** ***** **** *** **** ***** ** ***** ******* ****** ***** ******** ******* ****************** *** *** ** ********* **** *******
In response to Complaint ID #******** rebuttal:
Since there is no existing account provided by the client, that I am able to look up and assist with myself, the client will need to reach out to ******* by calling and requesting assistance.
They will be the ones with the knowledge to assist with any issues relating to this service. The number is listed below and once on the call, the automated service will prompt you to select options.
******* Online Shipping Application Sales
************
Pitney Bowes considers this complaint resolved as this is the only applicable resolution we are able to provide at this point.
Respectfully Yours,
Cinthia, Client AdvocateCustomer response
12/21/2021
Complaint: ********
I am rejecting this response because: So the answers was to call the same people that could not resolve the issue? I wouldn't have a complaint if they had competent people. I guess they just don't want the business. It's no wonder they rating is 1 out of 5. I'm not sure how they are even accredited.
Sincerely,
****** *******Initial Complaint
12/13/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
Contract for lease of equipment has expired. I have provided documentation. Pitney Bowes continues to say that the contract does not end until March 2022 but does not provide any documentation to counter mine and they continue to send invoices. They have canceled service tickets without contacting me and I have to start over. The attached documentation shows the signed contract and that the funds were transferred from the old machine to the new machine in October 2016, not March 2017.Business response
12/16/2021
December 16, 2021
Better Business Bureau of Connecticut
Alicia Pillarella – Moscaritolo, Dispute Resolution Specialist
29 Berlin Rd.
Cromwell, CT 06416
Mike Byrnes
68 Elm Street
Summit, NJ 07901
Daytime Phone: (908) 273-9121
E-mail: [email protected]
Re: BBB ID #16359157
Dear Alicia,
I am in receipt of Consumer Complaint ID 16359157
Case 30599010 is still open and being worked for the completion of this termination for contract 0040022225.
Although the contract was signed in October 2016, This contract did not begin until March 2017.
The date a client signs a lease is not the "start" date, as it does take some time for these to be uploaded and billing out in the system.
The correct process is already being followed for this case, which requires payment of all contractual invoices, right now there is one invoice 3314486502 - $465.15 for the final billing period of this contract to be met.
Once this is paid, the lease will then be terminated to avoid future billing beyond the end date 09-MAR-2022.
If this invoice is not paid, it will more than likely be placed with our collections team since it is part of their lease obligation.
Respectfully Yours,
Cinthia, Client AdvocateBusiness response
12/20/2021
December 20, 2021
Better Business Bureau of Connecticut
Alicia Pillarella – Moscaritolo, Dispute Resolution Specialist
29 Berlin Rd.
Cromwell, CT 06416
Mike Byrnes
68 Elm Street
Summit, NJ 07901
Daytime Phone: (908) 273-9121
E-mail: [email protected]
Re: BBB ID #16359157
Dear Alicia,
In response to Complaint ID #16359157 rebuttal:
After reviewing this with a supervisor we did agree that although these fees and last contractual invoice are valid, that it would provide a quicker resolution to forgive these balances to avoid additional back and forth dispute on the matter.
In normal circumstances, the charges would be deemed valid and payment would be required in order to full terminate but with the approval given for the waivers, the $529.15 will be removed for client satisfaction.
This waiver total is for the final invoice and the two listed late fees remaining on contract 0040022225.
Contractual invoice 3314486502 - $465.15
Late fee 3314500766- $32.00
Late fee 3314874588- $32.00
Please be advised that a return fee is still applicable to get the equipment back to our facility, this return fee letter should be sent to you immediately following the waivers of the balances noted above.Per the terms and conditions which I have attached, see page 3, (letter L6. END OF LEASE OPTIONS- (option c)
"(c) return the Equipment and Meter in its original condition,
reasonable wear and tear excepted, and pay us our then
applicable processing fee (including any applicable
equipment return fee). If you return the Equipment and
Meter, you will, as specified by us, either properly pack
and return them to us in the return box and with the
shipping label provided by us or furnish them to such
service carrier as we specify to pick up and ship them to
us."
Once return fee is paid, you will either receive a prepaid return label and package to ship the equipment back or if you have a larger meter that requires dissembling, we would have our technical support department reach out to you to set up a pick up date.
Please follow cancellation case 31162574 for further updates by logging onto your online portal or replying to the previous emails on that case.
Pitney Bowes now considers this matter resolved.
Thank you.
Respectfully Yours,
Cinthia, Client AdvocateCustomer response
12/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16359157, and find that this resolution is satisfactory to me.
Sincerely,
Mike ByrnesInitial Complaint
12/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have had two shipments from ********* in the last 2 months that were shipped through Pitney Bowes and both shipments disappeared once arriving at their ******** ** facility. 1) Tracking #: ********************************** 2) Tracking #: ********************************** ********* refunded my money on the first order, but I don’t want a refund on the second. I just want the products that I ordered to make it to my residence.Business response
12/15/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ****** ****** **** ****** ****** *********** ** ***** ******* ****** ***** ******** ******* ********************** *** *** ** ********* **** *******
I am in receipt of Consumer Complaint ID ********
The second tracking #********************************** does show that this package was delivered at the customers residence on Dec 14 at 8:32 AM.
Respectfully Yours,
Cinthia, Client AdvocateCustomer response
12/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
12/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order from an online merchant on 11/21 and was shipped through ********** which is owed by Pitney Bowes. It is now 12/11, 21 days later and I still don’t have the package. It’s been sitting at a facility 20 minutes from my home for 10 days with no movement. No one answers the phone and there is no resolution. Item coming from ********** ** *** I can’t believe this company is still in business. My tracking number is ********************************** I need a follow up asap.Business response
12/21/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ***** ******* **** ******** *** ****** ****** ** ***** ******* ****** ***** ******** ******* ********************** *** *** ** *********
Dear ******,
I am in receipt of consumer complaint ID #********
I had reached out to see if there were any updates last week but did not hear back. Now checking that tracking # **********************************, it shows this was Delivered at the residence's Parcel Locker, yesterday Dec 20 at 12:12 PM.
The customer should now have this package at their home.
Pitney Bowes now considers this case resolved with the delivery of this package.
Thank you!
Respectfully Yours,
Cinthia, Client AdvocateInitial Complaint
12/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a product from ****** and the seller's origin is *****. I was able to track the item's location all the way up to November 23, 2021 and the last location is in ******, ****** ********** was the origin shipper. No issues with them. The package was handed off to Pitney Bowes, (a shipping partner) and was given a **** tracking number sometime prior to November 23, 2021. All subsequent tracking inquiries into the location and ETA of my package shows this item is STILL in ******, ****** Contacting the **** shows the item was not yet received by the ****. Therefore, the package is STILL in ******, ***** as of this date, (December 10, 2021). Contacting Pitney Bowes resulted in an unproductive exchange where I was told to contact the seller, (who is in *****, and the only ******* I speak is that which is on a ******* restaurant menu.) The customer service representative's grasp of the English language was pathetic to say the least and when I asked to speak to his supervisor I was told that there was no supervisor working today. So, I was unable to get any information and I was lied to because there's ALWAYS a supervisor available at any business. The tracking numbers for all are below. ********** Tracking # is ******************. The item was shipped on November 13th. Pitney Bowes used a **** tracking number. That number is ************************** The package arrived in ******, ***** on November 23, 2021 at 8:21 AM and has no left whatever facility Pitney Bowes has in ******, ****** Contacting the **** shows the package is not yet in their system and the tracking number is valid.Business response
12/31/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ***** ***** **** *** ** *** ** *** ****** ** ***** *** *** * ******** **** *******
I am in receipt of consumer complaint # ********.Regarding parcel **********************************, this is from one of our international clients (******) and was last scanned on 11/23 in ******, **.
Looking further into our network I do see this parcel also received an automation scan at our *** facility on this same date, indicating the parcel and/or label may have been damaged in transit. Given the time elapsed since the last update, I would not expect this parcel to progress further toward its destination.
The consumer should reach out to the merchant for resolution.
Respectfully Yours,
Rebecca, Client AdvocateCustomer response
01/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me because there isn't a damned thing I can do about it. Pitney Bowes, in my book is staffed with incompetent morons!
Sincerely,
***** *****Initial Complaint
12/08/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I made a $370 purchase on November 29, 2021 from ****** and they use Pitney Bowes to ship the item. The original delivery date was December 2, 2021. Almost every day since then, the package has been getting delayed by 1-2 days. The estimated delivery is now December 13. PB has had the package in their *** facility for almost 72 hours now and it is not moving. They have not transferred the package to **** so **** has no tracking information. PB is refusing to talk to me, the customer, and only accepting communication from the merchant however, the merchant is also resisting my request for assistance. Pitney Bowes has said 1. The package has been handed to ****, 2. The package is delayed due to abnormally high shipping volume, and 3. The package cannot be shipped until an additional hundred or so packages fills the pallet (alluding to theyre holding it in a warehouse somewhere). An organization should not give 3 different reasons for a delay and then refuse to explain what is actually happening. I just got off the phone with ****** and they were also told by PB (I sat on hold with ****** while they called) that they will refuse to provide delay reasons with the merchant as well. I have zero faith in PB *** * ** *** ********** *** * ******* **** * ****** ****** ** *** ** ******* ****** ** ** ***Business response
12/13/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** *** ******* ** ***** ****** **** * ******* ** ***** *** *** * ******** **** *******
I am in receipt of consumer complaint # ********.
We are unable to assist the consumer. There was no tracking information provided to us.
We can review further, once we receive the tracking number for the package if the consumer would like to provide.
Respectfully Yours,
Rebecca, Client AdvocateInitial Complaint
12/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing from **** ******* ******. There was overpayments of over $1,000 on our accounts, case# ********. They are giving me an impossible time on the phone. At first they refused to acknowledge the issue. They promised me call backs multiple times, and I haven't heard back from them yet. ( This is going on for weeks already). I tried reaching the managers, but they never pick up the phones......Business response
12/14/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** **** ******** **** **** ****** ********* ** ***** ******* ****** ***** ******** ******* ************************* *** *** * ** *********
Dear ******,
I am in receipt of consumer complaint #********.
The case provided - ********, has been under investigation with active case updates since 11/29.
Some cases, especially for missing or misapplied payments can take 2-3 weeks at times for final resolution. Notes indicate there was already a portion of the refund was already processed for $480.79 on 12/6.
The remaining request for refund total of $$328.98 and $32.00 was just raised yesterday on 12/13, so this does take some time to process and be sent out.
I have requested that the agent working this case provide an update once available, on when this check should be expected and have also raised the case to highest priority for quicker final resolution.
The refund for the requested amounts is already routed to the correct team under the correct process, we do apologize for the delay in resolution.
The client can also log onto their online portal for quick access to the case and the updates as well as notate any questions or concerns they still have.
Respectfully Yours,
Cinthia, Client AdvocateBusiness response
12/14/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** **** ******** **** **** ****** ********* ** ***** ******* ****** ***** ******** ******* ************************* *** *** * ** *********
Dear ******,
I am in receipt of consumer complaint #********.
The case provided - ********, has been under investigation with active case updates since 11/29.
Some cases, especially for missing or misapplied payments can take 2-3 weeks at times for final resolution. Notes indicate there was already a portion of the refund was already processed for $480.79 on 12/6.
The remaining request for refund total of $$328.98 and $32.00 was just raised yesterday on 12/13, so this does take some time to process and be sent out.
I have requested that the agent working this case provide an update once available, on when this check should be expected and have also raised the case to highest priority for quicker final resolution.
The refund for the requested amounts is already routed to the correct team under the correct process, we do apologize for the delay in resolution.
The client can also log onto their online portal for quick access to the case and the updates as well as notate any questions or concerns they still have.
Respectfully Yours,
Cinthia, Client AdvocateCustomer response
12/14/2021
Complaint: ********
I am rejecting this response because: I would like Pitney Bowes to issue a refund check in less than 14 business days, and I would like for them to send it with Priority Mail.
Sincerely,
**** ********Customer response
12/14/2021
Complaint: ********
I am rejecting this response because: I would like Pitney Bowes to issue a refund check in less than 14 business days, and I would like for them to send it with Priority Mail.
Sincerely,
**** ********Initial Complaint
12/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I would like to speak to a representative at Pitney Bowes about a new lease agreement and an issue I am having with my current equipment lease. I have been attempting to contact Pitney Bowes for 12 months. They have refused to respond to emails and phone calls.Business response
12/13/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ***** ***** * ** *** ****** ***** **** ****** ** ***** ******* ****** ***** ******** ******* ****************** *** *** * ********
Dear ******,
I am in receipt of consumer complaint #********.
There have been no raised cases for this account since November 2020 - case ********, where client called to pay their bill.
It does note that they were transferred to Client relations to discuss their lease options, but no notes from that department on what was discussed.
If the client requires additional assistance from sales relating to their lease options, they may call the support number for client relations -************ between Hours: *:00 am - 6:30 pm EST or they may also raise a case online and someone will get a hold of them regarding their concerns/questions.
I am not seeing there have been any cases raised requesting this since November of 2020, therefore, they would be no way anyone would know that they wish to be contacted in the past year.
Respectfully Yours,
Cinthia, Client AdvocateInitial Complaint
12/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Package sent through from ********** through Pitney Bowles to be transferred to ****. Has been in ********* ******* for 7 days with no movement of package. Tracking number 9**********************091Business response
12/13/2021
******** *** **** ****** ******** ****** ** *********** ****** ********** * ************ ******* ********** ********** ** ****** *** ********* ** ***** ******** ***** **** ******** ** ****** ******** ** ***** ******* ****** ***** ******** ******* ******************** *** *** * ********
Dear ******,
I am in receipt of consumer complaint #********.
The tracking #9**********************091 shows this package was delivered on December 7th at 3:10pm at/on the front Porch of Residence.
If the package is not found, the customer should consider reaching out to the seller for replacement of the item.
Respectfully Yours,
Cinthia, Client Advocate
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Contact Information
Customer Complaints Summary
669 total complaints in the last 3 years.
220 complaints closed in the last 12 months.