ComplaintsforPitney Bowes Inc.

Mailing Equipment

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Initial Complaint
07/16/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an order with the merchant on July 6th and it was shipped out on July 8th. My package was sent to the Pitney Bowes facility in ******* ** on July 13th and I haven’t had any updates since. I really need that package as I just had surgery and I need what’s in my package.
Customer response
07/16/2024
***** **** ******** *********************** ***** ******** **** *** **** **** ** *** ********** *********************** ******** ********* *********
Hello I submitted a complaint yesterday, and my issue has been resolved.

Thank you
Initial Complaint
07/11/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a something from ****** * ***** tracking #********************** & something from **** tracking #********************. Both were initially shipped via Pitney Bowes and neither one has moved for days! The order from **** should have arrived yesterday but didn't. I contacted the **** seller since Pitney Bowes states on their site that they WILL NOT help you at all regarding tracking and to contact the person shipped from. **** seller was of no help since they told me to wait a "few more" days. It's been over a week now, since that order has been "shipped" with no scans since leaving a facility. It's the same with the ****** * ***** package. I paid for these items to be delivered, NOT to sit in your "facilities" for days or weeks! This is unacceptable! Either admit my packages have been lost or deliver them!
Business response
07/16/2024
Hi,
Thank you for your inquiry into parcel ID ********************** shipped from client ****** * *****. We have researched this parcel with our hub facilities. Unfortunately, this parcel is unlikely to progress further towards its destination. We apologize for the inconvenience to you and we would encourage you to reach a resolution with your merchant according to their internal procedures.

With regard to **** tracking #********************, this parcel was not shipped through the Pitney Bowes network but rather **** *** * *********** ****. This parcel is intended to ship directly through ****. However, our tracking database shows that this parcel has had the label created but it has not shipped from the merchant. Please see the attached screenshot below. We request that the customer contact their merchant for further assistance.

Thank you,
Customer response
07/16/2024

Complaint: ********

I am rejecting this response because:
You have one of my packages (from ****** *** *****) and are refusing to deliver it for unexplained reasons. I want you to deliver this package!

Sincerely,

* *******
Business response
07/17/2024
Hi,
Thank you for your response regarding parcel ID ********************** shipped from client ****** * *****. As stated, we have verified that this parcel is unlikely to progress further towards its destination. We recommend the customer contact their merchant to reach a resolution with their merchant according to their internal procedures. We will have no further response.
Thank you,
Customer response
07/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

* *******
Initial Complaint
07/11/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have a package SITTING in the ****** ********* ** facility that needs to be sent to ****!!!! The tracking number is ****************************!!! SHIP THIS TO **** AT ONCE!
Business response
07/12/2024
Hi BBB,

Thank you for your inquiry on behalf of ***** *******. Our records indicate that parcel ID **************************** / ********************************** was shipped from **** ***** on 06 JUL and received at our processing center today, 11 JUL. Please advise the customer that our facilities process parcels upon receipt. Should the customer have any other questions regarding this parcels, we request they contact their merchant for further assistance.

Thank you,

Respectfully,
Benjamin T*******
Client Support Analyst
Customer response
07/12/2024

Better Business Bureau:

Well, at least this complaint got them MOVING! My package is now out for delivery. If I made no complaint, it would still be sitting there.

Sincerely,

***** *******
Initial Complaint
07/08/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a music cd ***** ******* *** ******* Original Soundtrack ~ Special edit version ~ from square enix online and it was shipped on April 16 2024 never received it has been stuck at Pitney Bowes since then.
Business response
07/10/2024
Hi BBB,
Thank you for your inquiry on ************************** , on behalf of ***** ****** shipped from client First Mile. We have investigated the status of this parcel with our internal teams, and unfortunately they have confirmed that the parcel is unlikely to progress further. If it is found at a later date, we have requested that the parcel still be delivered to the customer. We would encourage you to have the customer reach out to their merchant for further assistance according to their internal procedures.
Thank you,

Sincerely,
Wendy
PB Client Support
Customer response
07/10/2024

Complaint: ********

I am rejecting this response because:
I shouldn't have to go to the BBB to get a response from this company also there should be a way in pitney bowes process to track a parcel that has sat at their location for almost three months.
Sincerely,

***** ******
Initial Complaint
06/27/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered something shipped out of ***** with tracking *************. It was transferred to Pitney Bowes in ********* ** on June 21 and was brought to a facility in ****** ********* ** on June 23. It is waiting to be given to the **** with tracking number **************************. The facility is less than three hours from my house. It should not take this long to be released to **** for delivery.
Business response
06/28/2024
**** *** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ***** ********* ** ******** ** ********* ** ***** ********** ******** **** ********

Thank you for your patience while we research parcel ID **************************.

This parcel entered our network on June 21, 2024 and is reflecting it is out for delivery today. There was no issue with the delivery of this parcel.

Thank You,

Pitney Bowes Client Advocate Team
Initial Complaint
06/21/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Company is a shipping company with number complaints regarding its ability to maintain and complete deliveries. In my specific case, I ordered a package from a reputable storefront online, and it was released by the **** to this company on 6-18. Company current has the package as sitting in the **** center in ***** *********** ****, which is not the correct Distribution Center. Tracking number is "**********************************". I personally believe this company should be fined, but I just want my package.
Customer response
06/21/2024
***** ***** ********** ****************************** ***** ******* **** *** **** ***** ** *** ********** *********************** ******** ********** *** ********* *************** ****** ** **** ** ***** ***********

Last night, I filed a complaint with the BBB for a missing package. The organization in question received the complaint this morning, and now the package has arrived at the **** center in my town. I would like to close this complaint, and mark it as resolved, if possible.

Care number is "*************".

Thank you,
Initial Complaint
06/19/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i placed an order with the merchant on june 11 2024, and was placed in possession of pitney bowes on june 13 2024. it arrived at a facility in ******* ******* on june 16 2024 and has not moved since. the parcel has been delayed tremendously and pitney bowes has no response other to contact the merchant who no longer has possession. pitney bowes has stolen or lost my parcel. they do not take accountability for their actions.
Business response
06/19/2024
Hello,

Please provide a tracking number.

Thank you,
The Advocate
Customer response
06/20/2024
******************************
Business response
06/28/2024
Good Morning,
No details were given regarding the consumer, however we are showing this parcel delivered to **** ********** ** on June 21, 2024.
Thank You,
Pitney Bowes, Client Advocate Team
Initial Complaint
06/17/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Pitney Bowes has my package (tracking number **********************************) stuck in *********** ** since June 3 and has not been able to provide any update on the package. I reached out to their website but all they were saying is they only respond to merchants not individual customers. This does not make sense. They are a shipping company so why cant they give me updates on my package shipped through their service? I request a package search and have it handed to **** immediately.
Business response
06/25/2024
06/25/24
RE: BBB Complaint ********
Hi **** *.,
Thank you for your inquiry on **********************************, shipped from client G-Star RAW. We have investigated the status of this parcel with our internal and external teams, and unfortunately they have confirmed that the parcel is lost. If it is found at a later date, we have requested that they still attempt delivery to you. We apologize for the inconvenience to you and we would encourage you to reach a resolution with your merchant according to their internal procedures.
Thank you,

Sincerely,
Wendy
PB Client Support
Initial Complaint
06/14/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My pre-order package was bought March 17, 2024 & it shipped May 14th 2024 with ************ Order for 1 Crow plush (photo added) their International import shipment used pitney bowes service and dual **** tracking has not updated since May 21st at their ******* sort facility Last Tracking Shows this: "May 21 11:46 PM In Transit Arrived at Facility ********** ***** PITNEY BOWES" i never got my package delivered to my local pinson AL P.O & it has become lost somewhere at the ptiney bowes sort facility ,**** claim they dont have it. and ive tried to search for it with ****, i am having trouble getting help. Tracking #************************** Full Tracking #********************************** Also had a Yanwen Label for import #UJ445750671YP Please try and locate this package its in a small mailing bag style package, the plush also has a makeship brand dustbag inside the package with the plush, if it got separated from the mailing bag somehow. package has been lost 3+ weeks so far. it may have been sent to a lost packages facility or stuck at the last known tracking update address ******* ** *****
Business response
06/24/2024
06/24/24

Hi *****,

Thank you for your inquiry on **********************************, shipped from client ****** *********. We have investigated the status of this parcel with our internal teams, and unfortunately they have confirmed that the parcel is lost. If it is found at a later date, we have requested that they still attempt delivery to you. We apologize for the inconvenience to you and we would encourage you to reach a resolution with your merchant according to their internal procedures.
Thank you,

Sincerely,
Wendy
PB Client Support
Initial Complaint
06/11/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Pitney Bowes, acting as the partner company of my original shipper, received my package on May 17, 2024. The package was then shipped to ******** ******* May 18, 2024. Package arrived in ******* May 28, 2024. Estimated delivery to destination (me) May 24 to June 6, 2024. I have attempted to contact Pitney Bowes customer service to request tracing the package. I do not know if it is lost, stolen, or just delayed. It is impossible to speak to a customer service agent. **** tracking ********************************** ******** number ****************************
Business response
06/24/2024
06/24/24
Hi *****,
Thank you for your inquiry on **********************************, shipped from client **** ********* (**** *****). We have investigated the status of this parcel with our internal teams, and unfortunately they have confirmed that the parcel is lost. If it is found at a later date, we have requested that they still attempt delivery to you. We apologize for the inconvenience to you and we would encourage you to reach a resolution with your merchant according to their internal procedures.
Thank you.

Sincerely,
Wendy
PB Client Support

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