Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 528 total complaints in the last 3 years.
- 158 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2024 we were told our pitney bowes machine needed upgraded so I spoke with rep and they mailed a new one and I shipped old back. We have a credit card on file for all postage to be charged to. We pre load $100 at a time. Pitney Bowes put us on a credit line without our knowledge. When we received a past due bill for over $568.93 they stated they would dismiss if we paid the original $100 even though that was charged to credit card. The $100 was then paid online with them and we are now getting collection emails and letters. I have emailed the company several times this has been going on since early last year and no resolve. It is impossible to get a human on the phone and my emails go with no response back. I have original emails with proof we don't owe and I have replied to those emails and now they go unanswered. Please help.
Business Response
Date: 05/29/2025
$100 was added to the postage meter on 2/7/2024. A statement generated on 2/25/2024 stating that $100 was due to be paid by 3/24/2024. We received $100 on 8/15/2024 but the late fees and finance charges on the line of credit have not been paid. We did waive $41 in fees on 2/3/2025 and the remaining balance is $568.93 at this time. A statement generates and is mailed out around the 24th of each month providing the current balance due and includes any fees for the remaining balance that is left unpaid. Our collections team has contacted the client over fifteen times to discuss the balance since April 2024.Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a $7.24 **** express label on the afternoon of April 25th at ********* in Pitney Bowes. The express label showed that the order was placed on April 26th. After that, I found that I had selected the wrong type of express. Since the page did not display the cancellation of the order and the website could only transfer money from the card to the website and then use the website to place the order, I was unable to cancel the order. I followed the prompts on the webpage to contact their email and was informed that I needed to wait for a month for the money to arrive in the account on the website before the credit card could be refunded. However, since I was only using the website for a month, my account was cancelled after one month and my refund could not be processed. I sent emails to customer service several times, but customer service could not solve my problem and their attitude was perfunctory.Business Response
Date: 05/28/2025
We have case ******** open and assigned to one of our Subject Matter Expert's. They are working with the Engineering team about the refund. Will update when we have more information.Customer Answer
Date: 05/28/2025
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ****Customer Answer
Date: 05/28/2025
Actually, I don’t know how long I have to wait. It has been about a month since I asked for a refund, and the refund has not been processed yet. My account has also been cancelled. Now it is very difficult for me to get a refund, and I don’t know how you are going to return my refund.Business Response
Date: 06/03/2025
Hello, Per Case ******** there was a refund issued on May 30th. There was also an email follow up that was sent from the ******** department. The refund can take up to 5-7 business days to be credited back to the funding source.
Thank you -
Customer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:05/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Several months ago, I got a call from Pitney Bowes informing me that my existing postage meter would no longer function and that I was required to obtain a new one. Relying on this representation, I agreed to receive the new meter and returned the old one as requested. I have since learned that the statement about my meter being obsolete was inaccurate—my existing meter was still functional and didnt require replacement. More troublingly, I was never informed that accepting the new meter would trigger a new 60-month contract term or require me to incur additional fees for something called “Purchase Power.” I do not recall signing any documentation agreeing to these terms, and no such terms were disclosed to me at the time. I contacted Pitney Bowes multiple times to explain the circumstances and to request termination of my services on the grounds of fraudulent misrepresentation. Specifically, I was falsely told I needed a new meter, and the contract extension was never properly disclosed or authorized. Despite these concerns, I was told I would need to pay over $1,000 to terminate the agreement. In good faith, I attempted to resolve the issue by offering to pay a $300 termination fee. However, Pitney Bowes representatives repeatedly hung up on me when I requested to speak with a supervisor, and the internal case notes do not accurately reflect our conversations. I was courteous, stated I was willing to wait on hold, and made clear that I wished to speak to someone with authority to address the issue. All of these transactions were conducted over the phone, and I havent been provided with any written documentation confirming the alleged contract renewal or the new charges. Pitney Bowes repeatedly contacted me by phone and insisted I needed to replace the meter. At that time, I still had time remaining on my original contract and would never have knowingly agreed to extend the agreement for another 60 months or accept new fees for services I did not want or need.Business Response
Date: 05/28/2025
We have offered a settlement of $226.16 to terminate the lease contract early.Customer Answer
Date: 05/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have paid the invoice twice now and they keep stating the payment did not go through to yet again charge a fee of 35 dollars. The portal does not work.Business Response
Date: 05/19/2025
Payment was received on May 15, 2025. There is currently no open balance due for the lease on this account.Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the General Manager for ********** ********* *********** in ******, **********. Unfortunately, the previous manager did not leave any login credentials or account details for accessing our Pitney Bowes online portal. As a result, we are currently unable to retrieve invoices or make payments. Despite multiple attempts by both myself and my staff to contact your support team via phone and chat, we have been unsuccessful in reaching a live representative or receiving meaningful assistance. The inability to access our account has created a delay in processing important payments, which we urgently need to resolve. Here is what we need assistance with: Verifying our account details for the ********** ********* *********** Resetting the passcode or login credentials Gaining access to the online portal to retrieve statements and pay invoices If you require any documentation to verify our identity or authority on the account, we are prepared to provide it immediately. Please escalate this matter to the appropriate team and contact me directly as soon as possible.Business Response
Date: 05/07/2025
You can create a profile for any email address which will allow you to sign into the Pitney Bowes website. If you are looking to reset the password for a shared email address you can click the Forgot Password option.
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Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes facilitated the delivery of a purchase from **** worth $1,245.45. It is currently April 29th as of this writing and I have received no updates since April 11th. Pitney Bowes provides no resources to allow me to determine the state of my package, has failed to provide basic information such as its current location within the United States, and my package seems to be either lost or abandoned. What information I do have (a tracking number) leads to a page with no updates since April 10th and shipping info link that has only ever displayed an error code.Business Response
Date: 05/02/2025
Thank you for your inquiry. Pitney Bowes operates as a technology intermediary between **** and the courier for your package only. We requested a package lookup with the courier; however, they were unable to locate the package and have considered the package lost. You will need to contact your Merchant directly for additional information or a resolution to your issue. We have asked for **** to reach out regarding processing any claims. Please note, that all updates from your Merchant regarding your order are automated and sent to the contact information they hold for you.
Regards,
PB Client SupportCustomer Answer
Date: 05/02/2025
Complaint: ********
I am rejecting this response because I would like to know which courier took possession of my package so I can make my own inquiries. I respect that Pitney Bowes is an intermediary, should contact information for the courier be provided I will consider the matter resolved and close my complaint with the BBB.
Warm Regards,
******* ****Business Response
Date: 05/05/2025
Hello, I do apologize, it appears the item has been lost upon hand over to ***. It was supposed to be given to the *** with tracking ******************. We have completed extensive searches with *** and checked our returns department but without any success. *** have many facilities, and we have allowed time for it to be routed back through to us, but this has not happened. **** is aware of the loss and should contact you with necessary steps to resolve the issue.
Kind regards
PB Client SupportCustomer Answer
Date: 05/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for free trial and within one day started trying to cancel the service as it didnt work and their website,app and customer service performed poorly. I contacted their customer support within 48 hours of account creation and got them to agree to cancel. They refunded me for(most of my unused postage). They have been charging $17.99 each month. (Shouldn't have been charged as They canceled and gave a confirmation #) . I thought I was all set. I can't login to their app or site (because my account was closed). Can't get them to cease debiting my card. I want (another) confirmation of my account closed and all funds returned. I.e from 1st debit to present.Business Response
Date: 05/13/2025
Hello ******,
Thank you for reaching out to us.
I have reviewed your case and can see you request to cancel prior to billing. I have no terminated your agreement and I'm working on back dating and refunding the payments taken from the start of the contract.
Thank you
LauraCustomer Answer
Date: 05/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased an Pitney Bowes posting machine and received it on 4/22/25 after a two day delay from promised arrival date. I spent 12 hours on their web site trying to get to an actual person, not an AI bot and was not successful. Nowhere in the documentation of the sale, or online resources is there any phone number or online resource to contact an actual customer rep. I began to install the machine and discovered I cannot install it without what they call a super charge account. No place in the purchase information or the literature on line does this appear. Later I was told by a contracted phone person that you have to call them as the customer is not allowed to set up the Super account. I asked how to do that and was met with silence. I finally recalled the call I received on Monday 4-4-21-25 from a sales rep verifying my order arrived and I told her no. I jumped around in the voice system for 30 minutes and finally just pushed a bunch of keys on the phone and reached a sales guy who was perturbed I bothered him. I explained my situation. He transferred me to tech support but would not give me a number. From tech support, I was bounced to billing and then to business management with a person who was asking for all kinds of business *** documentation that does not apply to a ******* ******* After 3 hours and i told they would email me a document to fill out and to send back and "someone" would get back to me. The form required information about the postage machine that I cannot access because I cannot install it without the proper credentials for the "super account". Catch 22. I went ahead and filled out the form. Five hours later, I have not received a response. I didn't receive a delivery receipt or opened receipt through Microsoft Outlook. This whole this is a scam. Get you hooked on equipment and then keep adding more costs and junk to process to stall through the free trail periodBusiness Response
Date: 04/24/2025
Case ******** was created on 4/22/25 and is being worked to assist with the funding of the meter. The latest update was on 4/23/25 and we have provided your Tax ID number to the correct department for assistance.Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company has been using Pitney Bowes to process invoices and statements since 2018. Last year, we were contacted by Pitney to start a project to move our processes off of their "Relay Hub" online platform, to be replaced with local software (also created by Pitney) called ****** *****. The migration took a few months, and were rushed near the end of the project to get us off the old software as they were depcricating it. Our monthly mailings are fully sorted/automated by Pitney's software which allows us to get discounts from the **** ******. It's probably THE biggest reason we even use Pitney in the first place. Since the changeover in software in June 2024, we've had months of issues that we could not seem to get to the bottom of. I worked directly with Pitney support staff, our own internal staff, and the staff of the ******** ****, as well as ********* **** location. In December of 2024, we were finally put in touch with a lady from the ********* **** ****** (we had been communicating with our local **** ****** branch) and she informed us that the reason we are having these issues is that we were submitting paperwork (which is generated by Pitney's software) for Type A - Full Automation pricing and she informed us that we didn't have an IMB (Intelligent Mail Barcode) on our Statements which means we are not allowed to submit full automation pricing! This was supposed to have been a feature of the software since the beginning, the old software they had us on absolutely had this IMB. Wednesday April 16th @ 7:30am - I emailed our account rep to set a meeting. Thursday April 17th @ 3:40pm - Rep responded asking what meeting was about Friday April 18th @ 3pm - I responded that it was about terrible service and the IMB issue It's been radio silent ever since. No one will respond to my calls, and voicemails are going un-answered. Our rep actively denied my meeting requestBusiness Response
Date: 04/24/2025
There was a meeting between **** *** **** ** ********* ******* *** **** of Pitney Bowes on 4/23/2025. Please let us know if you would like a settlement to terminate the lease early or need anything further.Customer Answer
Date: 04/30/2025
Complaint: ********
I am rejecting this response because:My attempt at discussing a fair contract buyout was completely ignored, with Meghan from Pitney sending me the original contract details with no compesation for loss of time, discounts, etc.
I am awaiting written confirmation from the Pitney Bowes team that they will fix the original IMB issue AND they will re-program our Statement job to use our newer format at zero cost to my company as reparations for the 6 months of frustration they caused.
Sincerely,
**** *****Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Summary is: - Pitney Bowes ordered ink for me and charged it to a purchase power account without authorization to use that method - we have only used our billing account. I could not even view this account for a good couple months. - They charged taxes on the purchase when we are tax exempt - I went through the whole tax exempt process again with them - They then "moved" the invoice from purchase power to my account, but since I couldn't see the purchase power account, just had to take their word for it... what they actually did is duplicate it. I now had the same charge on on the purchase power account AND our billing account. - I get a paper bill from the purchase power account with a late fee attached - I complain about the late fee as it should not have been charged. - I pay the invoice for the ink from our billing account (WITH tax) because I want to remain in good standing and I was assured the tax would be credited. - They finally actually move the invoice from purchase power to our billing account --- but now I have already paid it... - I got a call on April 9, 2025 stating that the credit would be there for both accounts in 5 business days. The 5th day would be April 16th and I have yet to see any thing on this and have received no response from my case when I expressed that I still saw these. - The ink was purchased on January 17, 2025 - I opened case # 38332312 on March 10, 2025 when I received a paper Purchase power invoice - (because, again, I had no visibility to it) and disputed the taxes on it. - They "moved" the invoice to our billing account - but moved the taxes too - SO I opened Case # ******** on March 11 disputing the taxes. Nothing has been resolved. - I auto paid the invoice # 1027077349 on my billing account (with taxes) on April 6, 2025 - I opened case # 38539972 when I see a second invoice exactly like the other show up on April 4, 2025. - I was called on April 9, 2025 that all would be resolved in 5 business days. Its not.Business Response
Date: 04/29/2025
Hello,
Thank you for reaching out.
Please accept my apologies for the difficulty you've had with this invoice.
I can confirm all late fees have been waived from account *******************, there is a zero balance on this account. nothing is owed.
I was able to find your payment on account ******** which included the incorrectly charged tax totaling $8.07. I arranged for a refund check to be sent for $8.07, the check number is ********, this was sent today (April 29th 2025).
Thank you
LauraCustomer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********
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