Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pitney Bowes Inc. has 183 locations, listed below.

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• 

  Pitney Bowes Inc.

  3001 Summer St Stamford, CT 06905-4317

  
• 

  Pitney Bowes

  660 4th St San Francisco, CA 94107-1618

• 

  Pitney Bowes

  650 Northlake Blvd Ste 490 Altamonte Springs, FL 32701-6126

• 

  Pitney Bowes, Inc.

  830 Carlingford PL Lithonia, GA 30058-9055

• 

  Pitney Bowes Inc.

  6297 W Linebaugh Ave Tampa, FL 33625-5639

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, I got a call from Pitney Bowes informing me that my existing postage meter would no longer function and that I was required to obtain a new one. Relying on this representation, I agreed to receive the new meter and returned the old one as requested. I have since learned that the statement about my meter being obsolete was inaccurate—my existing meter was still functional and didnt require replacement. More troublingly, I was never informed that accepting the new meter would trigger a new 60-month contract term or require me to incur additional fees for something called “Purchase Power.” I do not recall signing any documentation agreeing to these terms, and no such terms were disclosed to me at the time. I contacted Pitney Bowes multiple times to explain the circumstances and to request termination of my services on the grounds of fraudulent misrepresentation. Specifically, I was falsely told I needed a new meter, and the contract extension was never properly disclosed or authorized. Despite these concerns, I was told I would need to pay over $1,000 to terminate the agreement. In good faith, I attempted to resolve the issue by offering to pay a $300 termination fee. However, Pitney Bowes representatives repeatedly hung up on me when I requested to speak with a supervisor, and the internal case notes do not accurately reflect our conversations. I was courteous, stated I was willing to wait on hold, and made clear that I wished to speak to someone with authority to address the issue. All of these transactions were conducted over the phone, and I havent been provided with any written documentation confirming the alleged contract renewal or the new charges. Pitney Bowes repeatedly contacted me by phone and insisted I needed to replace the meter. At that time, I still had time remaining on my original contract and would never have knowingly agreed to extend the agreement for another 60 months or accept new fees for services I did not want or need.

  

  Business Response

  Date: 05/28/2025

  We have offered a settlement of $226.16 to terminate the lease contract early. 

  Customer Answer

  Date: 05/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid the invoice twice now and they keep stating the payment did not go through to yet again charge a fee of 35 dollars. The portal does not work.

  

  Business Response

  Date: 05/19/2025

  Payment was received on May 15, 2025.  There is currently no open balance due for the lease on this account.  

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the General Manager for ********** ********* *********** in ******, **********. Unfortunately, the previous manager did not leave any login credentials or account details for accessing our Pitney Bowes online portal. As a result, we are currently unable to retrieve invoices or make payments. Despite multiple attempts by both myself and my staff to contact your support team via phone and chat, we have been unsuccessful in reaching a live representative or receiving meaningful assistance. The inability to access our account has created a delay in processing important payments, which we urgently need to resolve. Here is what we need assistance with: Verifying our account details for the ********** ********* *********** Resetting the passcode or login credentials Gaining access to the online portal to retrieve statements and pay invoices If you require any documentation to verify our identity or authority on the account, we are prepared to provide it immediately. Please escalate this matter to the appropriate team and contact me directly as soon as possible.

  

  Business Response

  Date: 05/07/2025

  You can create a profile for any email address which will allow you to sign into the Pitney Bowes website.  If you are looking to reset the password for a shared email address you can click the Forgot Password option.

  ******************************************************************************************************

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• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bowes facilitated the delivery of a purchase from **** worth $1,245.45. It is currently April 29th as of this writing and I have received no updates since April 11th. Pitney Bowes provides no resources to allow me to determine the state of my package, has failed to provide basic information such as its current location within the United States, and my package seems to be either lost or abandoned. What information I do have (a tracking number) leads to a page with no updates since April 10th and shipping info link that has only ever displayed an error code.

  

  Business Response

  Date: 05/02/2025

  Thank you for your inquiry.  Pitney Bowes operates as a technology intermediary between **** and the courier for your package only. We requested a package lookup with the courier; however, they were unable to locate the package and have considered the package lost. You will need to contact your Merchant directly for additional information or a resolution to your issue.  We have asked for **** to reach out regarding processing any claims. Please note, that all updates from your Merchant regarding your order are automated and sent to the contact information they hold for you.
  
  Regards,
  PB Client Support
  

  Customer Answer

  Date: 05/02/2025

  
  Complaint: ********
  
  I am rejecting this response because I would like to know which courier took possession of my package so I can make my own inquiries. I respect that Pitney Bowes is an intermediary, should contact information for the courier be provided I will consider the matter resolved and close my complaint with the BBB. 
  
  Warm Regards,
  
  ******* ****

  

  Business Response

  Date: 05/05/2025

  Hello, I do apologize, it appears the item has been lost upon hand over to ***. It was supposed to be given to the *** with tracking ******************. We have completed extensive searches with *** and checked our returns department but without any success. *** have many facilities, and we have allowed time for it to be routed back through to us, but this has not happened.  **** is aware of the loss and should contact you with necessary steps to resolve the issue. 
  
  Kind regards
  PB Client Support

  Customer Answer

  Date: 05/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for free trial and within one day started trying to cancel the service as it didnt work and their website,app and customer service performed poorly. I contacted their customer support within 48 hours of account creation and got them to agree to cancel. They refunded me for(most of my unused postage). They have been charging $17.99 each month. (Shouldn't have been charged as They canceled and gave a confirmation #) . I thought I was all set. I can't login to their app or site (because my account was closed). Can't get them to cease debiting my card. I want (another) confirmation of my account closed and all funds returned. I.e from 1st debit to present.

  

  Business Response

  Date: 05/13/2025

  Hello ******, 
  
  Thank you for reaching out to us. 
  I have reviewed your case and can see you request to cancel prior to billing. I have no terminated your agreement and I'm working on back dating and refunding the payments taken from the start of the contract. 
  
  Thank you 
  Laura

  Customer Answer

  Date: 05/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an Pitney Bowes posting machine and received it on 4/22/25 after a two day delay from promised arrival date. I spent 12 hours on their web site trying to get to an actual person, not an AI bot and was not successful. Nowhere in the documentation of the sale, or online resources is there any phone number or online resource to contact an actual customer rep. I began to install the machine and discovered I cannot install it without what they call a super charge account. No place in the purchase information or the literature on line does this appear. Later I was told by a contracted phone person that you have to call them as the customer is not allowed to set up the Super account. I asked how to do that and was met with silence. I finally recalled the call I received on Monday 4-4-21-25 from a sales rep verifying my order arrived and I told her no. I jumped around in the voice system for 30 minutes and finally just pushed a bunch of keys on the phone and reached a sales guy who was perturbed I bothered him. I explained my situation. He transferred me to tech support but would not give me a number. From tech support, I was bounced to billing and then to business management with a person who was asking for all kinds of business *** documentation that does not apply to a ******* ******* After 3 hours and i told they would email me a document to fill out and to send back and "someone" would get back to me. The form required information about the postage machine that I cannot access because I cannot install it without the proper credentials for the "super account". Catch 22. I went ahead and filled out the form. Five hours later, I have not received a response. I didn't receive a delivery receipt or opened receipt through Microsoft Outlook. This whole this is a scam. Get you hooked on equipment and then keep adding more costs and junk to process to stall through the free trail period

  

  Business Response

  Date: 04/24/2025

  Case ******** was created on 4/22/25 and is being worked to assist with the funding of the meter.  The latest update was on 4/23/25 and we have provided your Tax ID number to the correct department for assistance.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company has been using Pitney Bowes to process invoices and statements since 2018. Last year, we were contacted by Pitney to start a project to move our processes off of their "Relay Hub" online platform, to be replaced with local software (also created by Pitney) called ****** *****. The migration took a few months, and were rushed near the end of the project to get us off the old software as they were depcricating it. Our monthly mailings are fully sorted/automated by Pitney's software which allows us to get discounts from the **** ******. It's probably THE biggest reason we even use Pitney in the first place. Since the changeover in software in June 2024, we've had months of issues that we could not seem to get to the bottom of. I worked directly with Pitney support staff, our own internal staff, and the staff of the ******** ****, as well as ********* **** location. In December of 2024, we were finally put in touch with a lady from the ********* **** ****** (we had been communicating with our local **** ****** branch) and she informed us that the reason we are having these issues is that we were submitting paperwork (which is generated by Pitney's software) for Type A - Full Automation pricing and she informed us that we didn't have an IMB (Intelligent Mail Barcode) on our Statements which means we are not allowed to submit full automation pricing! This was supposed to have been a feature of the software since the beginning, the old software they had us on absolutely had this IMB. Wednesday April 16th @ 7:30am - I emailed our account rep to set a meeting. Thursday April 17th @ 3:40pm - Rep responded asking what meeting was about Friday April 18th @ 3pm - I responded that it was about terrible service and the IMB issue It's been radio silent ever since. No one will respond to my calls, and voicemails are going un-answered. Our rep actively denied my meeting request

  

  Business Response

  Date: 04/24/2025

  There was a meeting between **** *** **** ** ********* ******* *** **** of Pitney Bowes on 4/23/2025.  Please let us know if you would like a settlement to terminate the lease early or need anything further. 

  Customer Answer

  Date: 04/30/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  My attempt at discussing a fair contract buyout was completely ignored, with Meghan from Pitney sending me the original contract details with no compesation for loss of time, discounts, etc.

  I am awaiting written confirmation from the Pitney Bowes team that they will fix the original IMB issue AND they will re-program our Statement job to use our newer format at zero cost to my company as reparations for the 6 months of frustration they caused.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Summary is: - Pitney Bowes ordered ink for me and charged it to a purchase power account without authorization to use that method - we have only used our billing account. I could not even view this account for a good couple months. - They charged taxes on the purchase when we are tax exempt - I went through the whole tax exempt process again with them - They then "moved" the invoice from purchase power to my account, but since I couldn't see the purchase power account, just had to take their word for it... what they actually did is duplicate it. I now had the same charge on on the purchase power account AND our billing account. - I get a paper bill from the purchase power account with a late fee attached - I complain about the late fee as it should not have been charged. - I pay the invoice for the ink from our billing account (WITH tax) because I want to remain in good standing and I was assured the tax would be credited. - They finally actually move the invoice from purchase power to our billing account --- but now I have already paid it... - I got a call on April 9, 2025 stating that the credit would be there for both accounts in 5 business days. The 5th day would be April 16th and I have yet to see any thing on this and have received no response from my case when I expressed that I still saw these. - The ink was purchased on January 17, 2025 - I opened case # 38332312 on March 10, 2025 when I received a paper Purchase power invoice - (because, again, I had no visibility to it) and disputed the taxes on it. - They "moved" the invoice to our billing account - but moved the taxes too - SO I opened Case # ******** on March 11 disputing the taxes. Nothing has been resolved. - I auto paid the invoice # 1027077349 on my billing account (with taxes) on April 6, 2025 - I opened case # 38539972 when I see a second invoice exactly like the other show up on April 4, 2025. - I was called on April 9, 2025 that all would be resolved in 5 business days. Its not.

  

  Business Response

  Date: 04/29/2025

  Hello, 
  
  Thank you for reaching out. 
  Please accept my apologies for the difficulty you've had with this invoice. 
  
  I can confirm all late fees have been waived from account *******************, there is a zero balance on this account. nothing is owed. 
  I was able to find your payment on account ******** which included the incorrectly charged tax totaling $8.07. I arranged for a refund check to be sent for $8.07, the check number is ********, this was sent today (April 29th 2025). 
  
  Thank you 
  
  Laura 

  Customer Answer

  Date: 04/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts to speak to a HUMAN customer service rep regarding our purchase from Pitney Bowes and cannot get through to a live person. The company allows for no customer service except through a robot. They have locked our postage machine and greatly disrupted our business flow. I have had to supply proof of payment for the last three payemnts we have made (a cleared copy of the front and back of check) in order to have our payments applied to our account. They are now stating we are past due on five invoices WE HAVE NEVER RECEIVED. You have to register on line to work with a ROBOT or if you call the number you provided, your ONLY option is to deal with a ROBOT. If you email them, the response is "you will receive a reply within 48 hours." Worst customer service I have ever received in 33 years of business.

  

  Business Response

  Date: 04/28/2025

  Meter 6190262 was refilled on April 21, 2025.  A payment of $232.62 was applied to the lease on April 18, 2025. Case ******** is open for this concern and a voicemail was left for ********* and email sent on April 22 and 24.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our organization, ********** *********, was contracted with Pitney Bowes for a postage meter service. Our contract period ended in January and we requested lease termination on 2/3/25. The company has been difficult to deal with because there is no way to get in touch with a person, and they don't respond to support cases. We were able to request and receive the materials for sending back our equipment, which was delivered on 2/27/25, but there has been no acknowledgement of the return. A new invoice was issued on 2/11/25, attempting to bill us for 2/10/25-5/9/25. A second invoice was issued on 2/16/25 for property tax on the equipment we requested to return. A help case was submitted on 3/13/25 asking to void the invoices, which is still awaiting response. We just want our account closed out at this point.

  

  Business Response

  Date: 03/28/2025

  Hello 

  Thank you for reaching out to Pitney Bowes.
  I have reviewed your lease agreement for you.
  Invoice ********** was for the period Feb 10 2025 - May 09 2025. Termination request came in on 03rd Feb but wasn't terminated until 17th Feb. I will credit invoice ********** and honor the date you requested termination.
  
  Invoice **********  is valid, it is for estimated property tax, your lease is terminated but was active and the equipment in your possession on the lien date 01/01/24. Because Pitney Bowes will pay the jurisdiction after the contract is inactive, an estimate for all open lien dates, based on historical information, is now being invoiced. There will be no future property tax reconciliation. This is the final property tax liability.
  
  Thank you 
  Laura

  Customer Answer

  Date: 03/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have paid the remaining property tax invoice. Thank you to all parties for timely resolution.
  
  Sincerely,
  
  **** ******