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Business Profile

Seal Coating

Jet-Black of Hartford

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seal Coating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2022, I received an offer in the mail to have my driveway cracks filled and the driveway sealed at last year's rates if I paid up front. I called the Jet Black office in *********** to confirm the rate and to confirm that they could get the job done before a major event at my home in June. The man I spoke with said that it wouldn't be a problem and that I should mail a check to them. I did so the following day, sending check number **** for $447.47 to the address he provided which matched the address on the website. I noted that the check was cashed on April 20. By the first week of June, I hadn't heard anything from him so I called again and left a voicemail. I didn't receive a call back so I called again every few days for about a week. Eventually, their voicemailbox was full so I could no longer leave a message. I emailed them at the address indicated on their website on Wednesday, June 8 but never received a reply. A few days later on June 13, I submitted a form through the Jet Black main website to explain the situation and my extreme disappointment, and to ask that I be contacted immediately. I received an automated email confirming that the form I submitted had been received but I never received a reply. I would either like a refund or to have the driveway fixed as promised, though it's too late to have it done before our big event. Unfortunately, I have no further means of contacting anyone at this business. I have included screenshots of the emails that were sent and confirmation that the check was cashed.

  • Initial Complaint

    Date:06/06/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a flyer from Jet-Black of ********, in April of 2022, offering us the opportunity to have our driveway sealed for the same price that we had had it done for, several years earlier. We agreed and remitted the cost of $327.35 to them. The check was cashed on 4/27/2022. Their flier says, "Your payment is secure and guarantees completion of the listed services by your local Jet-Black professional, on a date of your choice. We have not heard from Jet-Black, nor have we been able to contact them. I have left 6-10 messages with their company and received no response. I would like to have the service performed in a timely manner or preferably, a refund, as I can find no way to trust this company.

Jet-Black of Hartford is NOT a BBB Accredited Business.

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