Complaints
Customer Complaints Summary
- 66 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Has been constantly, constantly, constantly contacting our school non-stop via calls. Company is trying to sell us a plaque of an article showcasing our teams win in a tournament. We have told him already, thank you we are not interested but that doesn't stop the calls. We have stopped answering his calls when he didn't get the message that we weren't interested. Now he will just leave long voice mails of him breathing heavily into the phone for 2 minutes before hanging up. Then the process repeats with at least 5 calls daily and breath breathing messages left on our school's voicemail. This is a school, not a public business and this has to stop. When you are told we aren't interested, that should be enough of a response to get the hint that we don't want to buy your piece of wood with an article laminated on it for hundreds of dollars. The event is already over a month passed and yet he still is calling non stop to try to sell this. Please tell this very annoying and persistent salesman to stop contacting our school. We are not interested and will NEVER be interested in purchasing this. If this continues, we are going to get the proper authorities involved as we know very well where the company is located and have more than enough of a paper trail to show the amount of times he has contacted us and left heavy breathing messages for us when our phones are used for parents and students to get important messages to us. Not to sell us something we have no intention of ever buying no matter how many times he calls to breathe into our voicemail system. Please stop calling. No means no. We are not interested.
Business Response
Date: 04/01/2025
****- please provide the schools name or phone number so we can properly remove you from our database. The phone number and the email you provided is not in our system.Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TOO MANY CALLS AND EMAILS. Even when unsubscribed or blocked they will use a different email or phone number to get you to buy the plaque. PLEASE STOP THE HARRASMENT!Business Response
Date: 03/24/2025
We apologize for the inconvenience and have removed you from our database.Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our local newspaper interviewed me in 2024 and since then this company has reached out on multiple occasions to try and sell me the news article plaque mounted. I've asked the sales rep to stop soliciting me, when it continued I re-sent my request and quoted the affirmation of receipt of my request from the sales rep who again assured me that I would no longer be contacted. I've gone through and used the unsubscribe feature in the sales email and I am still getting emails on the same promotional piece. This echoes similar complaints I can see lodged against this company and it's not acceptable that they're entrusted with personal contact information as a third party and have no respect for boundaries, or understanding that I didn't give them or the media outlet permission to share my personal contact information - least of all for this type of sales work.Business Response
Date: 03/24/2025
We have alerted out marketing dept to the issue and will remove you completely from our database.Initial Complaint
Date:03/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is constantly calling us. I have told them time and time again to remove our phone number and stop calling us. This has caused a constant disruption to my day. One day, we received about eight calls from them in a row. I finally told her we are filing a complaint with the BBB because she will not remove our phone number. No one should have to put up with this. remove our phone number...period.Business Response
Date: 03/24/2025
You have been removed from our database. Please allow 48 to 72 hours to cycle through our sytem.Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ** ************* ************Initial Complaint
Date:03/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
That's Great News--specifically salesperson Kelly N****--have been harassing my clients for years despite several attempts to get them to stop. They have relentlessly harassed my clients, caused damage to these relationships and use our work and intellectual property, which they have no right or permission to do. And, no, it doesn't fall under "fair use" or "first sale" doctrines. We also sell framed copies of our work to clients using local, ******** vendors. Our clients have assumed that we are affiliated with this ruthless company, and while speaking to a representative from this company some years ago, they confirmed that they were affiliated with my publishing company, which they are not). These underhanded tactics have undoubtedly done damage to my business's reputation. It has to stop. I even went to the extent of no longer publishing my magazine on *****--an online publication platform, which helped for a while. Unfortunately, the harassment has started again. And, to add insult to injury Kelly N**** misspelled the recipient's name--and she is a long time partner and advertiser of our. *** ** ********, That's Great News, and stop harassing my clients and using my work for your own personal gain.Business Response
Date: 03/24/2025
This has been escalated to the owner of the business.Customer Answer
Date: 03/24/2025
Complaint: ********
I am rejecting this response because:The message merely says that my complaint has been escalated to the owner of the business. There has been no attempt to address my complaint. I still require resolution.
Sincerely,
******* *** *****Business Response
Date: 03/25/2025
The owner is responsible for handling publisher complaints because of the legal issues. He will reach out to you as soon as possible.Customer Answer
Date: 03/25/2025
Complaint: ********
I am rejecting this response because:I am still awaiting a response from the owner in regards to my complaint.
Sincerely,
******* *** *****Business Response
Date: 03/26/2025
Dear ******* *** ***** and CT BBB
I have reviewed the complaint below that was filed with CT BBB and Thank you for bringing your concerns to our attention. We take all complaints seriously and strive to operate with integrity and professionalism.
We respectfully stand by the legal guidance we’ve received, and in our more than twenty years of business, we have consistently understood that our practices fall within the bounds of the “First Sale” and “Fair Use” doctrines. We do not believe we are infringing on any trademarks or copyrights associated with your publication.
That said, we absolutely want to be respectful of your wishes and are more than willing to cease any outreach or use related to your publication. To ensure we take appropriate action, could you please provide the full name of your publication and any additional identifying information? I did attempt to locate this using *******************, as referenced, but was unable to access a current site or specific publication details.Once we have this information, we will promptly remove your publication from our system and ensure that no further contact is made with individuals featured in your content.
Thank you again for reaching out, and we look forward to resolving this matter promptly and respectfully.
Sincerely,
Bob
Robert R. R*****
CEO
****** ************ ******* ************ ****** ******************* **** ******************CUSTOMER EXPERIENCE INFORMATION
The details of this matter are as follows:
Complaint Involves:
Advertising Issues
Customer’s Statement of the Problem:
That's Great News--specifically salesperson Kelly N****--have been harassing my clients for years despite several attempts to get them to stop. They have relentlessly harassed my clients, caused damage to these relationships and use our work and intellectual property, which they have no right or permission to do. And, no, it doesn't fall under "fair use" or "first sale" doctrines. We also sell framed copies of our work to clients using local, ******** vendors. Our clients have assumed that we are affiliated with this ruthless company, and while speaking to a representative from this company some years ago, they confirmed that they were affiliated with my publishing company, which they are not). These underhanded tactics have undoubtedly done damage to my business's reputation. It has to stop. I even went to the extent of no longer publishing my magazine on *****--an online publication platform, which helped for a while. Unfortunately, the harassment has started again. And, to add insult to injury Kelly N**** misspelled the recipient's name--and she is a long time partner and advertiser of our. Get it together, That's Great News, and stop harassing my clients and using my work for your own personal gain.
Complaint Background:
Order Number:
Desired Settlement:
Contact by the business
Stop contacting our clients and stop trying to profit off of our business's work.Customer Answer
Date: 03/27/2025
Better Business Bureau:
The owner of That's Great News agreed in a phone call today to honour my requests.
Sincerely,
******* *** *****Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was featured in my school’s magazine about my job and since then, this company spams my work email to try and get me to buy a plaque. I have tried to block the sender with no success. Please stop emailing my work address and remove me from your contact list as I am not interested in buying your products.Business Response
Date: 03/12/2025
We apologize for the unwanted solicitation and have removed you from our database. Please allow 24 to 48 hours for your information to be removed.Initial Complaint
Date:03/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our company bought another company, ******** **** *******. This company has called our business multiple times a day for over a month now. Each time, we were able to either screen the call or answer and tell the operator that the company they are calling no longer exists and to stop calling us. They continue to call and have removed their caller ID from phone calls so we are no longer able to screen the calls. We request to be permanently removed from this company's database and do not wish to receive any more calls from this company.Business Response
Date: 03/06/2025
We apologize for the unwanted solicitations and will permanently remove you from our database. Please allow 48 to 72 hours to filter through our system.Customer Answer
Date: 03/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Sincerely,
**** *********
Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of or contacted this company in my life and they are now bombarding with emails trying to sell me a $2-300 plaque. They are also calling me repeatedly throughout the week. I have told them on multiple occasions that I am not interested and they will not leave me alone. At this point, it is not advertisement, it's harassment.Business Response
Date: 02/25/2025
*******- we apologize for the unwanted solicitation and as of today you have been removed from our marketing emails and phone calls.Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I work for a ***** ***** ******. I received an award at a banquet a couple of weeks ago. I have received numerous phone calls from "That's Great News" from different phone numbers. They have also called my boss several times throughout the day. This started at the beginning of this week. They are also calling communications which is a line for emergencies. We have all told them several times to stop calling and within an hour they are calling again. I realize they are trying to sell some sort of framed picture of me receiving my award. I'm assuming they gather this information from local newspapers. They will not take "NO" for an answer. I consider this harassment, and I want it to stop. Thank you.Business Response
Date: 02/18/2025
*****- we apologize for the unwanted solicitation and have removed you from our data base.Customer Answer
Date: 02/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***Initial Complaint
Date:01/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We work at a small research department in a library at the University. These people continually call us three or four times a day asking for someone who doesn't work here. We have told them numerous times that the person they are looking for is not an employee here but they won't take no for an answer. They need to stop calling and harassing our student workers and remove our number from their calling lists.Business Response
Date: 01/21/2025
***** - we apologize for the unwanted solicitation and calls. The number provided does not appear in our database nor does your name. May we please have the number that was called or the name of the person we were trying to contact? Once we have that information, we will remove all contact immediately.Customer Answer
Date: 01/21/2025
They are asking for the appropriate phone number that they were incessantly calling. The number is ###-###-####. Please provide this information to the business so they can remove my phone number.Business Response
Date: 01/21/2025
Thank you very much for the information. We have removed you from our database. Please allow 24 to 48 to be fully removed. After that you will not receive any more calls. Again we apologize for any inconvenience.Customer Answer
Date: 01/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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