Business ProfileforThermoSpas Hot Tub Products, Inc.

I purchased a ThrmoSpas, Model ****, Swim Spa that was deliverd to my home on februar 3, 2021. In May of 2024, the heater stopped working. I called the Thermo Spas certified technician to assess the problem. A representative technician of "Hot Tub Services," the Thermo Sapas certfied technicain company, came to my home at a cost of $150, which I paid. After assessing the problem, the technican told me that I would need to call Thermo spas in order to have the waranted part deliverd to my home, after whjich they would come out and install it - at another charge of $150 for the aservice call. Over the last two weeks, I have called Thermo saps at the number provided on my documentation (###-###-####) eight (8) times only to be forwarded to an answering service. I left messages each time and politely requested a return phone call. I have not received a call back. I also called the Thermo Spas Sales Office twice and spoke consecutively to Nora and Monique. In both instances I was told that they would email the parts and warranty office and indicated that I would receive a call back. It is now over a week later, and I still have had no call. Finally, I emailed Thermo Spas through th "Contact" link provided on their website and described my problem and actions in detail. To date, I have had no response.