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ComplaintsforPost University, Inc.
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Complaint Details
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Initial Complaint
11/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Been needing verification that I'm no longer attending. Been asking for a week. Called and emailed. Paid $30 for what they said would be verification that I'm not attending which wasn't. Still have yet to receive verificationBusiness response
11/22/2022
Thank you for providing Post University (Post) with the opportunity to review ****** ******’s concerns. Ms. ****** submitted a request that Post verify that she was no longer attending the University. She was concerned as she had not received the requested information within a week of her request.
In her request, Ms. ****** provided conflicting information which did not match our system information. As a result, additional processing time was needed to research our records to ensure we were providing accurate data in response to the request.
We have now been able to complete our research and resolve the conflicting data between her request and our system. As a result, we have issued the verification.Initial Complaint
11/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This is a fraud University. I tried to admit in this University and chosen one Degree and talked with there one representative and he said that I can send him my transcript by email to his email and submit my information online and wait 1 or 2 days to evaluate my transcript that how much credits this University can give to me. But I am wrong its been going to be 5 or 6 days I didn't receive any result or that fraud guy didn't answering me that he is sending me the result or not. I sent that guy many emails or text message also that where is he and did he sending me the result of my transcript that how much credits Post University giving to me but that fraud guy not replying me. So now I know that this fraud University taken my or my transcript information and sold to private companies and make money. And not replying or not texting back is a proof that University or that guy are or is a fraud who take peoples information and there transcript from them and sold to private companies and make millions of $. And one more proof is that University is fraud is there rank from 5 to 1. Thank You, **** *****Business response
11/21/2022
Thank you for providing Post University (Post) with the opportunity to review **** *****’s’ concerns regarding her transcript evaluation.
Our records show that we spoke with this potential student on November 1, 2022, to discuss her enrollment at Post University. During this call, Ms. ***** spoke with an Admissions Advisor stating she would like her transcripts evaluated and she sent them directly to the Admissions Advisor on the same day. During their conversation, Ms. ***** indicated that her name was different on her transcripts than on her student inquiry record. The Admissions Advisor informed her that he would determine what Post would need to process the request considering the circumstances. The Admissions Advisor to whom she directly submitted the transcripts was out of the office until November 10, 2022 and responded to her upon his return.
At the time the Admissions Advisor responded, he informed Ms. ***** that Post would require a change of name document. He did not receive a response from Ms. *****. To resolve the request, the Admissions representative, and other members of the admissions team, attempted to reach out to her on November 12, 2022, November 15, 2022, and again on November 17, 2022. Currently, we have been unable to reach Ms. *****.
We are unable to move forward until we can speak with Ms. *****. We encourage Ms. ***** to contact an admissions representative at the University to provide the necessary clarifying documentation so we may complete the evaluation process.Initial Complaint
10/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I’m currently at post university and I been there since may I was at ******* university and I was getting back 4000 every term I was told by post university I’m new that’s why it takes a long time to get money I received 1069 that’s it I’m like how why I’m taking out loans and financial aid **** I can’t be home and live off that the guy told me I need counceling I’m like why because you holding the money because I’m a new student I never heard of that so now that I received surgery and I’m behind in my work I decided to put in a complaintBusiness response
10/20/2022
Thank you for providing Post University (Post) with the opportunity to review ********* ********’ concerns regarding her stipend amount. In her statement, Ms. ******** indicated that she had received $4,000 back every term from her previous University but had only received $1,069 from Post University. We reviewed Ms. ******** activity including her account information, communication with Post staff members, and her eligibility in accordance with Federal Student Aid (FSA) requirements.
Based on full-time enrollment with Post, Ms. ******** is eligible for a total maximum amount of $6,895 in **** grants and Federal loan funds of $9,500 for her academic year, which was processed as shown in the attachment, “********* ******** Ledger Activity.”
Prior to beginning her enrollment on April 7, 2022, Ms. ********’ Financial Aid Advisor provided her with her financial aid award notification including her **** and loan eligibility. Additionally, our phone records reflect that Ms. ********’ Financial Aid Advisor (FAA) discussed her enrollment level, FSA eligibility amounts, and informed her that she would have (approximately) $2,000 in excess funding for the academic year over four terms.
After reviewing our records, Ms. ********’ financial aid has been processed by Post in accordance with applicable rules and regulations.
At Post University, we take pride in providing a high-quality education and exceptional student support. If at any time a student has an experience or concern and does not feel that it has been resolved satisfactorily with their assigned representative, they may follow the student complaint process published on our website. To ensure that Ms. ******** understands her financial aid disbursements, Post’s Director of Financial Aid will contact Ms. ******** directly to discuss her disbursements and to discuss any additional funding options which may apply.Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Approximately 2 years ago I attended Post University. Upon numerous occasions I sent documentation outlining my learning disability, diagnosis and recommended accommodations. My academic advisor stated multiple times he would forward this information to the title ix coordinator -- I was never contacted. Nor, any accommodations provided. I then took it upon my self to find the title ix coordinator's contact information. Contacted her. Still, no response. I reached out to instructors, other faculty etc. Still - nothing. The silence and lack of response caused me to withdraw from my courses. I essentially stopped participating...given, without reasonable accomodations it is near impossible for me to adequately perform in such academic rigour.Business response
08/10/2022
Thank you for providing Post University (Post) with the opportunity to respond to ***** ******’s concerns. At Post, we value student feedback and strive to provide an excellent educational experience to all students. In his communication, Mr. ****** stated that he sent his documentation to Post’s Director of Title IX and Disability Services but did not receive any accommodations.
Upon review, our records show that Mr. ****** advised Post of a condition which may have been a disability on June 3, 2021. On the same day, Post’s Director of Title IX and Disability Services (the Director) reached out to Mr. ****** with information regarding Post’s disability related services and the process to request accommodations. In her communication to Mr. ******, the Director stated, “In order to establish disability related services, please submit medical documentation, signed, and dated by a professional familiar with you and your disability, like your physician, psychologist, or counselor. It should verify your diagnosis, list the academic limitations caused by it and outline any recommended accommodations, like time extensions. In lieu of medical documentation, please submit a copy of your IEP or 504 plan from high school. You can have the documentation emailed or faxed.” The Director provided her phone number and email, as well as the weblink for interim assistance available at Post’s Center for Academic Success (CAS) from which we provide various types of one-on-one assistance to students. Additionally, the Director provided information for Post’s student tutoring services, which included the instructions to access the tutoring site from Mr. ******’s account within Post’s education-based technology platform for students.
On June 9, 2021, the Director contacted Mr. ****** to notify him that she had not received a response to her June 3, 2021 communication. She again requested that Mr. ****** send his medical documentation directly to her via email or fax. Following the second communication to Mr. ******, the Director still did not receive any response. Without a return communication from Mr. ******, Post was unable to approve any accommodations for him.
Post University offers students with disabilities an interactive process within which to discuss their needs and request accommodations. Post then assesses requests for disability accommodations on a case-by-case basis. However, if a student wishes to receive accommodations, they must contact the Director of Title IX and Disability Services and provide the required medical documentation. Additional information regarding the process to request accommodations may be found on our website at this link: *******************************************************
Because Post did not receive any correspondence from Mr. ****** regarding a request for accommodations beyond his communication with us on June 3, 2021, Post was unable to approve or provide any accommodation.
Customer response
08/17/2022
Complaint: ********
I am rejecting this response because: There was no correspondence from the Title IX coordinator/
However, on May 16th 2021 I contacted Jennifer B****, Kevin C******* and Colleen D****** in an attempt to forward the aforementioned documentation. I was assured it would be forwarded to the appropriate party… Below is the contents of the email - in addition to the attached document that was provided at the time.
EMAIL PROVIDED ON 5.18.21
Good evening,
I reached out last week multiple times in regards to accommodations and my learning disabilities. I’m including Jen on this email because here correspondence was helpful, patient and provided the levity I needed due to the increasing stress in light of lack of communication... attached is my full diagnosis and assessment. You’ll notice the nature of my learning disability - the reason I mention that is because, humbly, perhaps I’m missing an email or other contact? Please reach out ASAP as the lack of communication (correct me if I’m wrong) can be almost as detrimental as my diagnosis it’s self. Thank you.
Best,
*****
Regards,
***** ******
Sincerely,
***** ******Business response
08/30/2022
We appreciate the additional opportunity to address Mr. ******’s concerns. Our records show that our June 3, 2021 and June 9, 2021 communications from the Director of Title IX and Disability Services were sent via email to both Mr. ******’s student email address as well as a personal email address provided by Mr. ******. Additionally, our records show that the Director attempted to contact Mr. ****** by phone on June 9, 2021. However, the email address provided with this complaint is not the same email address as was given to Post previously, to which our June 2021 communications were sent.
We have recently attempted to contact Mr. ****** by phone; however, the phone number we have in our records is no longer in service, and we were not able to reach him at the phone number provided in his correspondence. We have also tried to contact him by email. We are still trying to reach Mr. ****** and we encourage him to contact us at ###-###-#### so that we can discuss his concerns and the next steps.Business response
09/01/2022
We have recently been able to speak with Mr. ****** to further discuss his concerns. Although Mr. ****** is responsible for the current outstanding balance owed to Post University, as a good faith gesture we are removing the charges in the amount of $221 from his account. We wish Mr. ****** success as he pursues his educational goals.
Initial Complaint
07/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was granted loans and grants which was taking away from me. I started Post university they took too long with their processing of financial aid disbursements which I think was unfair I know it was different processes they could've taken they lagged on grading homework, they assigned work that was not pertaining to my degree I feel they failed with this then withdrew me without my knowledge and cancelled my grants and put a balance up.Business response
07/31/2022
Thank you for providing Post University with the opportunity to review ************ ******* concerns regarding her activity and unexpected withdrawal. We have researched Ms. ******* correspondence with Post University’s staff and found that Ms. ***** sent an email on July 12, 2022, to her Academic Advisor inquiring about withdrawing from the university. Ms. ******* Academic Advisor attempted to contact her via phone and email on July 12, 2022, and again on July 14, 2022, but was not successful. As Ms. ***** requested to withdraw and did not subsequently notify us of her intent to continue, we processed her withdrawal in accordance with her request.
We escalated Ms. ******* concerns internally to our Director of First Year Retention. The Director contacted Ms. ***** to discuss the communications that led to the University withdrawing Ms. *****. Ms. ***** acknowledged she requested to withdrawal and her desire to re-enroll in classes. The Director was able to assist Ms. ***** in registering for the upcoming term beginning in August. Her Financial Aid Advisor will work with her to address any questions she has regarding her financial aid disbursement. She was pleased with the outcome, and we consider this matter resolved.
At Post University, we take pride in providing a high-quality education and exceptional student support. If at any time a student has an experience or concern and does not feel that it has been resolved satisfactorily with their assigned representative, they may follow the student complaint process published on our website.Customer response
08/01/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
************ ***** I did not say I wanted to be withdrawnInitial Complaint
07/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been attending Post University for a year online. My academic success counselor is Andrea O******. She takes months to respond by email. She doesn’t return calls. When my laptop broke there was no help to get me a new one when they have a laptop program. The only time that I hear from her is when tuition is due. This is part of what is wrong with the education system. This can not keep happening. She has refused to give me her supervisors contact information. I need your help there are a ton of students complaining about this very thing. I have $15000 in tuition that I owe with nothing to show for that.Business response
07/11/2022
Thank you for providing Post University with the opportunity to review **** *******’ concerns regarding his contact with his Academic Success Counselor. We escalated this concern to our Director of First Year Retention. The Director and the Dean contacted Mr. ******* to discuss his concerns, provide a resolution, and help him with the next steps as he works toward completing his academic goals. As part of the resolution, we have assigned a new advisor to work with Mr. ******* going forward. Mr. ******* is happy with the resolution.
At Post University, we take pride in providing a high-quality education and exceptional student support. If at any time a student has an experience or concern and does not feel that is has been resolved satisfactorily with their assigned representative, they may follow the student complaint process published on our website.
We wish Mr. ******* success in his pursuit of his academic goals.Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To Whom It May Concern: I have been a student since January of 2022, I bought a laptop with my financial aid money in the first semester, it hasn't worked right since I got it, I talked to a computer tech person because I have a warrant they said no to a replacement and no to giving me 300 dollars back so I could go get another one, when I got financial aid the second semester. I went and bought another one. I have tried to contact Me.G******* who is my guidance counselor, my financial aid adviser who I have yet to speak with since this all started in the middle of January. I was asking if I could withdraw or transfer.Ms.C******** told me I should think about not withdrawing from Post University because I will owe money she just doesn't know how much she then asked what decision have you made? She then said if she didn't hear from me in 48 hrs she would start the process of withdrawing me.The loan company is asking for proof I'm in college now because they were told I was staying at Post University until 2026, I don't want to stay at Post University after the way I have been treated. Im not allowed to make up discussion board assignments that's a lot of my grade.The lack of help from my success team is the reason I'm behind now. I want post University to clear up any misunderstanding with the loan company place.Business response
04/26/2022
Thank you for providing Post University with the opportunity to review Kristina *******’s concerns regarding the issues with her laptop and her academic activity.
Our records show that Ms. ******* began her enrollment at Post University on January 10, 2022, in the Bachelor of Science in Child Studies program. She purchased her laptop at a discounted rate from the University at the start of her classes. She reached out to ****** Tech support on February 28, 2022, and the ticket was resolved in their system on March 21, 2022. We were unaware of her technology issues at that time she opened the ticket.
Ms. ******* indicated in her statement that she had not spoken with her Financial Aid Advisor or Academic Success Counselor since the middle of January. Our records show she spoke with her Financial Aid Advisor via email on January 28, 2022, regarding her loan disbursements and timing, and again on February 1, 2022, to clarify questions regarding the financial aid process and her disbursements. On March 17, 2022, Ms. *******’s Financial Aid Advisor corresponded with her via email to address her concerns about her laptop. Within that communication she provided Ms. ******* with ****** Premium Care contact information as well as her financial aid information and ledger activity. On the same day, Ms. ******* called to further discuss her laptop issue with a counselor. The next day she spoke with her Academic Success Counselor about her concerns. On March 22, 2022, she informed the University that she did not plan to return after the current term ended. On March 24, 2022, she spoke with a representative about the withdrawal and stipend process. Her Financial Aid Advisor reached out to her on April 6, 2022, to discuss the withdrawal process but was only able to leave a voicemail.
Ms. ******* mentions in her statement that her loan servicer notified her that she would be enrolled at Post University until 2026. Post University is required under federal rules to notify the US Department of Education (ED) of the student’s enrollment status. ED in turn notifies the servicer. As Ms. ******* is enrolled in a bachelor’s degree program, which students complete in approximately 4 years, we report her anticipated graduation date when the loan was originated. Since at this time, Ms. ******* has not officially withdrawn, we have not changed that information with ED.
Presently, Ms. ******* has worked with her Academic Success Counselor and requested that we do not withdraw her from the University. We will continue to work with her to ensure we address her questions and concerns as she moves forward in her degree program, as her academic success is our primary goal. If at any time during her enrollment Ms. ******* does not receive satisfactory responses to her inquiries we encourage her to follow our internal grievance process that may be found on our website at ******************************************************************************. Essentially, we ask that she request assistance from a supervisor within the department and ultimately our Chief Regulatory Officer if her concerns go unanswered.
We wish Ms. ******* success as she continues to work toward her educational goals.Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted my instructor to see why there was a block on reviewing the grade of a test. The instructor said she would contact tech support to get the block lifted, yet when I called the school I was told the instructor had to remove the block. It also states that the instructor placed the block when I try to review the test to see what I missed so I know what to study for. It makes no sense to block a students access to a graded quiz/test because then the student doesn't know why he missed questions and where he needs to improve. I checked again this morning at 6:25 am and it says the instructor still has a block on reviewing quizzes. There is also a issue as to what is happening with my stipend that is to be released. Everytime I call the school I get a different answer. This is my second term, and during the first one I was told that because I was a new student that there was a two week hold on it being released to make sure that I wasn't just enrolling to steal the money. I called when I started my second term to see if my stipend would take as long as it did the first time and was told that it wasn't because I was a new student but that there was a problem with the system. I also noticed that in my financial portal that they have me enrolled in the same program twice, like they are charging me two times for the same course. And like I said, everytime call about when the funds will be released I get a different answer.Business response
03/29/2022
Thank you for providing Post University with the opportunity to review **** ******** concerns regarding his course access and account activity.
Mr. ****** noted that he experienced a system issue that was preventing him from accessing his grades. Mr. ****** escalated the issue to his instructor who attempted to resolve the issue by updating the course settings. When the instructor was unable to successfully update the settings, she notified the student that she would contact support for help. She immediately contacted the vendor who hosts the quiz platform for assistance. The vendor resolved the issue by the following morning, shortly after Mr. ****** attempted to view the courses at 6:25 am. We have confirmed with Mr. ****** that he is able to view the grades.
We appreciate Mr. ******** dedication to his education, and we appreciate that he escalated this issue to his instructor so we could resolve this with our vendor in a timely manner. At any time that a student identifies an unexpected user issue within the system, we encourage them to escalate the issue to their instructor. If they feel that they have not received an adequate solution, we recommend they follow Post University’s internal complaints process, which would include contacting the Program Chair.
Mr. ****** also expressed a concern regarding his stipend and charges. Mr. ****** began his enrollment at Post University on January 10, 2022, in two classes. He was charged for two classes and fees on January 18, 2022. He received his Federal Student Aid disbursement on January 25, 2022, which we applied to his eligible charges. After we applied the aid, Mr. ****** account reflected a credit which we issued to him on February 1, 2022, to his Bankmobile account. Mr. ****** began in two classes in the next term on March 7, 2022. He was charged for two classes and fees on March 15, 2022. We received his Federal Student Aid disbursement on March 17, 2022, and we issued a stipend to him on March 28, 2022.
Federal regulations allow a school up to 14 calendar days to issue stipend funds to a student. Mr. ****** received his first stipend on the 8th calendar day after his account reflected his first credit, and he received his second stipend on the 12th calendar day after his account reflected the next credit. We issued each stipend to Mr. ****** within federal regulatory guidelines. We have also confirmed that Mr. ******** account charges only reflect courses for which he is enrolled.
We have contacted Mr. ****** regarding the activity, and he has confirmed that he has received his stipend as well as clarification of his account activity. Mr. ****** may contact his Financial Aid Advisor at any time he would like to review his account activity. We are happy to provide him with a copy of his ledger, which he can also access through his student portal, and we can review all the activity with him to ensure he does not have any questions. If he feels he has not received satisfactory information, we encourage him to escalate his questions internally with Post University by following the complaints process which would include contacting the Director of Financial Aid.
We encourage Mr. ****** to contact us if he has any questions in the future as he pursues his educational goals at Post University.Initial Complaint
01/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I was enrolled at Post University back in 2018-2019 school year. I thought I was running off of a Pell but apparently I had filled out the wrong year Pell so they dropped me out of the blue without any kind of explanation. I never received a bill, never received an email, and never received a phone call. I called them to find out if they had sent my transcript to my new University that I'm trying to enroll in. They told me no because there was a hold on my account due to the past due amount. They said it had been turned over to a collection agency so they can no longer help me. So I called the collection agency and they told me that they had agreed to take a settlement for half the price and would still release my transcript. So I called the school back and talked to them and explained what had happened and that I never received any kind of notification and they informed me that if I made some sort of payment plan with them then they would release my transcript as I explained to them that I was on disability and there was no way I could pay it all off at once. So I called the collection agency and set up a payment plan and they are going to start deducting $100 out of my account every month until it is paid off. So I called the school again to see how long it would take for them to release my transcript and they said not until it was paid off. I have already been accepted for this year's and next year's Pell and paid for my transcript which they said now I will lose if I don't pay the full amount in 30 days with no refund of the $10.Business response
02/07/2022
Thank you for providing Post University with the opportunity to review ********* *****’s concerns regarding her enrollment at Post University, her account activity, and her transcript request status.
Ms. ***** first enrolled at Post University in a bachelor’s degree program on March 5, 2018. She failed all of her courses in her first payment period. As stated in the catalog applicable at the time of her enrollment, “New undergraduate students who have a Cumulative Grade Point Average of 0.00 in their first term/payment period, regardless of number of credits attempted, will have their *** eligibilities suspended and will be dismissed from Post University without first being placed on Warning.” Ms. ***** was dismissed from the program on June 24, 2008.
At the time she was dismissed, she did not complete the process of receiving Federal Student Aid. Because she did not complete the process, we were unable to disburse her Federal Student Aid to her account and she owed a balance directly to the university.
We made several attempts so contact Ms. ***** at the email and phone number on file in our records to arrange payment for the balance, but we were unsuccessful. These attempts were as follows:
-7/01/2019 – Bill Notice Email;
-08/12/2019 – Bill Notice Email;
-10/16/2019 – Bill Notice Email;
-11/26//2019 – Bill Notice Email;
-03/02/2020 – Bill Notice Email;
-03/04/2020 – call attempt, # not in service;
-03/23/2020 – Bill Notice Email;
-03/25/2020 – call attempt, # not in service;
-03/27/2020 – call attempt, # not in service;
-05/18/2020 – Bill Notice Email; and
-05/22/2020 – call attempt, # not in service.
Because we were unable to reach Ms. ***** after our final attempt, we turned her account over to our collection agency in August 2021.On January 21, 2022, Ms. ***** contacted the University to request her transcripts. A student accounts representative provided her with the contact information to the collection agency to arrange payment. We have confirmed that she has set up a payment plan to address the outstanding balance, and these payments will begin in March 2022. As she has a payment plan in place, we can release an unofficial transcript. We will not be able to provide her with an official transcript to her at this time. As her request cannot be fulfilled, we will refund her $10 fee.
Customer response
02/11/2022
Complaint: ********
I am rejecting this response because:
I had discussed with the school the fact that I was mentally disabled and couldn't handle two courses at the same time. They acted like they were going to work with me, reduced me to half a day or one course and I was doing really well. I assumed since most bills are sent by mail, that I would receive one. I had no way to check my email due to my phone breaking and couldn't buy another till I got my disability check. I lived at that residence for more than a year and when I moved I turned in a change of address and when I moved from there 2 years later, I did the same thing. They refuse to send me an itemized bill which I called and asked for after I filed my complaint. I made my first payment to them this month on the second through the collection agency. It is set up to be automatically taken out of my account every month. I was already approved for a pell for this year and next year. Signed my promissory note and done my entrance counseling. This has put everything on hold. I am trying my best but I cannot enroll until I have my official transcript. They won't taken unofficial transcript. If I would have received a bill in the mail then I could have had it paid off by now.
Sincerely,
********* *****Business response
02/24/2022
Thank you for providing Post University with the opportunity to review ********* *****’s additional information regarding her billing activity and the status of her request for an official transcript.
Ms. ***** has requested a copy of her official transcript to complete the registration process at her new school. In our review we found the Ms. ***** may have experienced a delay in receiving her university billing statements because she was unable to access or view them electronically. She has made acceptable arrangements to repay her balance and we have made a one-time exception to our policy and released her official transcript according to her request.
We wish her much luck and success as she pursues her degree program.Customer response
02/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so very much! May God bless you in all you do.
Sincerely,
********* *****Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied for this school and when the initial call took place from the recruiter, I told her in very plain words, "I have no knowledge of how college works." I believe she used what I said to manipulate me in every way possible. The call was supposedly recorded so there will be proof. I did not know colleges were just businesses. I was divided between going to cosmetology school, or business school. I told the woman I spoke to from Post University that my determining factor would be if I had to take any math classes. I told her CLEARLY, "If I have to take any math classes, I will fail. I would rather go to beauty school than fail college." She laughed and her words were this, "If you were taking an accounting course, you would have something to worry about but you'll be fine." So I joined that school. I aced my courses for a year and a half before they hit me with COLLEGE ALGEBRA. I told the woman I barely passed my GED because of math. I can't comprehend it. I tried to switch majors and was told they don't offer ANY courses without college math. That should not be legal!! Also and worst of all.... I am now $30k in debt! After only a year and a half of college and only taking one course every 8 weeks, I am $30k in debt! Why and how? I've been talking to people about possibly getting a lawyer because I shouldn't be that far in debt for that little of time for barely any courses. I believe I aced about 6 courses before they put the college algebra on me and I could no longer complete my degree. I am sickened that a university can do this to someone with a good heart. Don't go to this school. Run from them.Business response
12/09/2021
We appreciate the opportunity to review Ms. ******** concerns. In her complaint, Ms. ****** states that she made her representative aware that she did not want to take any math classes. Although she was not initially enrolled in any math courses, after successfully completing her first academic year, she then was registered later in her second academic year in her required math (College Algebra) class. In her concern she states that she would not be able to pass a math class and she now has loan debt for her short enrollment at the University. In order to address these concerns, we performed a review of all available records including academic and financial activity, email communications to and from the University, and policies and resources in place at the time of her enrollment at Post University.
Ms. ****** began classes at Post University on October 22, 2018, in the Accelerated Degree Program seeking a bachelor’s degree in Business Administration and withdrew on March 7, 2021, for a duration of two years and 4.5 months. During this time, she attempted a total of 51 credits of which she successfully completed 33 credits. Three of her attempted 51 credits included the college algebra class. Her tuition and fee charges for enrollment were $1,710 per course with technology fees of $90 per course and $50 per term. She requested and was approved for the removal of course charges for her history course which she attended in October 2020. Her university charges also include an optional laptop purchase of $335. Her total charges including fees and the laptop purchase, and after crediting her account for the history course, are $30,865. She received a total amount of Federal Student Aid funds of $44, 822, including Pell Grant and Federal Student Educational Opportunity Grant funds, totaling $11,412 and which are not repaid and $33,410 in student loans. Since her financial aid exceeded her tuition and fees, she received $13,957 in funds directly to her, which she is permitted to use for living expenses.
During the enrollment process, students are provided with academic program information. All program information including the degree curriculum is available on the Post University website and in the catalog. We confirmed the process and procedure in place at the time Ms. ****** enrolled with our Senior Director of Admissions. During the enrollment process, as part of the interview, the Admissions Representative is required to ask a series of questions which include understanding the student’s previous education, degree goals, technology requirements, and degree information. This information included informing the applicant of the resources available on the University website, specifically the degree path available on the Post.edu website in the Academic section of the site.
We have thoroughly investigated Ms ******** claim and can find no evidence that her admissions representative misled her. As stated above, Post University publishes all course requirements on its website which were readily available to Ms. ******. Unfortunately, during the time of Ms. ******** enrollment, our telephone system did not include a recording function, so we are unable to verify Ms. ******** statements by reviewing recordings however, the Admissions Representative who assisted her during her enrollment process is currently employed at the University and has no recollection or knowledge of Ms. ******** statements. In fact, the Admissions Representative adamantly denies that she would tell a student that they would not need to take a math class, as it is clearly stated in all materials that Math is a requirement.
We reviewed all available written communication to and from Ms. ******, located within our system, to identify all points at which Ms. ****** was reminded of the math requirement, allowing her the opportunity to express concern. We did not find any incidence of her claim that she informed the Admissions Representative of her concern about enrolling in any math classes. We did find several communications in which we provided her with her specific degree requirements. On May 23, 2019, Ms. ******** Academic Success Counselor sent her a document containing her degree plan and the courses in which she was registered or would be registered up through March 2020. The degree plan included and highlighted the math requirement. We do not have record that she responded at that time expressing concerns. On August 12, 2019, Ms. ****** sent a message to her Academic Success Counselor to register her up to March 2020. Her Academic Success Counselor confirmed her registration and sent a degree plan which included the College Algebra course. We do not have a record that she replied to this email with further questions or concerns. On December 27, 2019, her Academic Success Counselor again provided her with her degree plan and requested that she review the document to make sure everything was suitable for her and if she had any questions or concerns. After receiving this document, Ms. ****** continued to enroll in coursework according to her degree program and did not request to withdraw from the program at that time. Our records show she did express her concerns to her Academic Success Counselor in a phone message on January 21, 2020. Her counselor responded on January 23, 2020, reminding her of the curriculum requirements and providing her with the option for tutoring resources. Ms. ****** did pursue the University tutoring resources. Our records show that Ms. ****** made one attempt to complete College Algebra but stopped participating prior to the end of the course.
The University provides students with multiple opportunities to review their required coursework prior to and throughout their enrollment. Our research shows that we provided this information to her on multiple occasions. In addition to the website content, catalog content, and personalized degree plan content, students are assigned an Academic Success Counselor to which they can discuss their concerns. Instructors for each course are expected to work with each student to provide support and additional help when they are struggling. In addition to course instructor resources, Post University offers Tutoring Services as described on our website at *********************************************************************** to help students strengthen their skills to complete the curriculum requirements.
We understand Ms. ******** concerns in completing the math courses required as part of her degree program. Although our research did not show any written communication between Ms. ****** and her Admissions counselor regarding her concerns, we do concur that she later expressed her concerns to her Academic Success Counselor at the time she was enrolled in her math course which occurred after she completed several terms of coursework. In reviewing our information, we see that we provided her with sufficient information to be aware of the math requirement prior to her taking the course.
We empathize with Ms. ******** concerns regarding her ability to understand and complete this course as part of the required curriculum. As it is our goal to provide the opportunities and resources for each student to be successful, we are offering Ms. ****** the ability to retake her math course free of charge. She will be assigned an Academic Success Counselor who will help guide her in this process, and she is eligible to receive free tutoring, as are all students.
We look forward to an amicable resolution to this concern.Customer response
12/10/2021
I am rejecting the response from this business because they are talking in circles. They state "at the time, our call systems were not recording" yet I was informed on the call that they were indeed recording the conversation. As for them saying my courses were listed, I told them specifically that I had no idea what I was doing. I told them specifically that I could not take a math class and pass the subject. To say I could have gone online and see the courses is an insult. To say that I can retake math for free is an even bigger insult. I trusted these people to lead me in the right direction. I did not ask the admissions department if I would have to take math in the first semester. I asked them if I would EVER have to take math. So yes, I did complete the first semester. I didn't care what my courses were, as long as they weren't math and I made it VERY clear that I could not pass math and I was ASSURED that I would not have to take math. They mentioned the laptop I got, sure I have no problem paying for that laptop. it's mine. I have it. What I do have a problem paying is the $30k I wracked up in debt for NO REASON because I will never obtain this degree because I was flat out lied to. "We asked the admissions department and they said they have no recollection of this" of course not! Why would they? That would look bad on them right? They can't admit fault even if it is destroying a woman's life and the lives of her children. You took advantage of me and you should be ashamed of yourselves. If you make $50k off every student there then you can afford to dismiss the changes for one student due to a mistake that YOU MADE. This is a disgusting show of compassion for humanity. You took advantage of someone who was ignorant of what you do and for what?
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Contact Information
800 Country Club Rd
Waterbury, CT 06708-3240
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Get a QuoteCustomer Complaints Summary
42 total complaints in the last 3 years.
11 complaints closed in the last 12 months.