We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

West Side Dental CT, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    06/16/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I went in for an appointment for pain in my tooth. The dentist told me that the tooth needed to be removed and that I needed to book an appointment for a cleaning which I shouldn't have received because there was no medical clearance due to my history of prescribed blood thinners. I followed up on the next scheduled visit but could not get the cleaning due to the pain I had in my jaw. On a subsequent visit, I was able to get the cleaning. During the visit or before the visit I was not told that I needed a specialized procedure. I never agreed to have it done nor was I notified. I opted for a regular cleaning which is paid for by my insurance at one hundred percent. I was never told until after I received a bill that I was receiving a specialized procedure and I was never notified of any out-of-pocket cost per contract of doing business with dental insurance. I have tried to rectify this with the dental office but it was not successful.

    Business response

    07/01/2022

    I am sorry you were unhappy with our established protocols and felt it was unclear what treatment was going to be billed.  We have now updated our existing protocols on your behalf.  We will gladly credit the charge you incurred as a professional credit; however the procedure code on record will not change. We will send you your invoice in the mail notating this fact.   

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

650 Chase Pkwy

Waterbury, CT 06708-3046

Visit Website
(203) 597-8878

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.