ComplaintsforLoehmann-Blasius Chevrolet, Inc.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Looking in to a vehicle purchase that was listed for $39,999. When I asked them to send me a quote for pricing through my own lender they said it was now 41,499 because they could not give me a $1500 credit for using one of their lenders. This is false advertising on their part.

  Business response

  04/22/2024

  All of our pre-owned vehicle inventory has disclaimers prominently displayed on both the SRP and VDP pages. Please see the attached screenshot for an example of this. The language states clearly that cash payments or outside financing do not qualify for that discount.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/26/24 I dropped off my car to have a window repaired covered under an extended warranty purchased through their sister delarship where the car was bought. Car was parked on and end spot and next to an already parked vehicle. Picked it up 2 days later and noticed yellow paint scratches on the driver's side rear bumper before pulling off the lot. Spoke to a manger who said they would review the video and follow up the next day. Received a video and text stating the paint was their when they drove it into the bay. There are several yellow posts on their property so I was not satified with that response as I did not drop off the car with those damages and asked them to provide me with video showing that it was there when the car was dropped off. They said the cameras are not on that side of the lot showing my bumper when I pulled in and I could come in to veiw the video. When veiwing the video off my car car being parked there was no proof that the paint was there howver the manger said it was too grainy to tell suggesting that it was there already. I provided pictures of my car when I pulled into my job's parking lot and when I left work from the security cameras the day I dropped my car off to them without the yellow paint. The manager said the pics were grainy and implied that the paint damge was already there. My husband advised that he follwed me to drop the car off and stated it was not damaged. He then asked if they could come to a comprmise to get the car repaired and would even pay for some of the repair and was told he would speak to the director of service and get back to us in a few days however they did not get back to us as told. They've avoided accountability for the damages from the time that we picked the car up with the damages and would like them to cover the costs of the damges to some extent preferably in the entire cost.

  Business response

  04/26/2024

  We apologize for our delayed response. We are not without empathy for the customer but do not feel we are responsible for these damages. At the time of this complaint, we had video surveillance of the premises that showed the vehicle in question parked in our Service lot overnight and again being driven into the Service Bay area the next morning. The car was dropped off and parked by the customer the previous evening and it rained during the night while it was parked. The bumper in question was hidden by another vehicle while it was parked so we were unable to see if there was existing damage from that vantage point. The cameras did not show any movement of any of the vehicles parked around the complainant’s car during the course of the evening. When the car was retrieved by the technician at approximately 7:30 the next morning, the cameras clearly showed the dry pavement under the vehicle once it was pulled out of its spot by the technician, indicating that it had not been moved overnight. This was the first time any of our employees touched the vehicle.  The car was then driven directly to the Service Bay and immediately it was at this point that the damage on the bumper could clearly be seen on camera before it entered into our building. The customer had questioned whether the vehicle could have been damaged in the shop by our lifts, which are painted yellow. However, the damage could clearly be seen before the car was even driven into the Service shop. The complainant’s husband viewed the videos with our Shop Foreman and indicated at that time that he understood the rationalization for our position. All of the pilons that protect infrastructure in the area in question, as evidenced by the videos, never came close to the customer’s vehicle, either while driven by her or by our tech. The photo the complainant supplied from the footage at the garage at her workplace was of such a grainy quality that it made it impossible to conclude with any degree of certainty whether there was or was not damage at that time. Again, we are sympathetic to the customer’s concerns but are completely confident that this damage did not occur on our premises.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 2, 2023, I purchased a 2020 ***** **** from Blasius Chevrolet. 1) As part of the sale, I purchased an extended warranty package from ******** ******** for @2,999.00. On March 7, 20204, I took my vehicle to a local dealer for a repair that should have been covered by the warranty. When the dealer checked with the warranty company, they were told there was no warranty on file. I also called ******** who verified that they had never received my application or payment from Blasius, and hence, they could not be of further assistance to me and that I should contact Blasius. My son did call, and was told he would get back to him after he checked it out. At the time of this writing, I have not received a call back. I had no choice but to pay the $255.71 bill out of pocket. 2) As part of the negotiations at the time of the sale, we had agreed that Blasius would apply a vehicle protection policy from ***** ********* worth $679. Repeated phone calls to ***** ********* resulted in the same - there was no policy purchased on my behalf. I am looking for a refund of $2999.00 (********) + $679 (*********) + $255.71 (repair bill).

  Business response

  03/25/2024

  We apologize for the delayed response. We have been working on this issue with *** ***** and believe we have reached an equitable conclusion. This was an initial error in the transmission of the contract to *** ***** that has since been corrected. The customer had their warranty coverage restored but has since elected to cancel the coverage. We have refunded the appropriate portion of the contract and the customer will be reimbursed for their out-of-pocket expense related to the claim.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used certified 2021 chevy ********* **** diesel October 28 2023 for 61k plus tax/reg. In the 4 months ive owned it the vehicle spent over 70 days at the dealership for major repairs. After they worked on it ALL the oil came out of engine all at once while it was being driven. It ran out of oil and cause a huge mess on the road for about a mile. It was towed to the dealership were they said a part had failed and they fixed the part. I received the truck back but it had a loud audible engine knock. I brought it back and they said it had a bad oil pump…. A very big job. They replaced the oil pump but there is still engine damage due to running out of oil. I have a case open with Chevy stating this. I do not want this truck back due to engine damage that has not been fixed correctly. A failed engine out of warranty can cost in excess of 30,000 dollars to repair. I have made 4 monthly payments for around 800 dollars a month and have not been able to use the truck. I feel that there should be major compensation for an expensive truck that i bought for work and can NOT trust anymore. Also i have lost jobs because the truck has been at dealership for so long.

  Business response

  03/18/2024

  We apologize for the delayed response. We would first offer a slight correction in that the truck purchased by the customer was not a “certified” vehicle. We recognize that this truck had experienced some issues and regret that this was the case. We also recognize that the customer was without the truck for an extended period of time but would note that we did provide him with a loaner vehicle (though admittedly not a truck) for much of the time we had his truck in for repair. We would respectfully disagree with the customer’s statement that the engine has not been fixed correctly, however. All work, engine included, has been completed in compliance with General Motors’ specifications, road tested and has since been returned to the customer. Again, we are sorry this had to happen but are confident that the vehicle is in good running order upon delivery to the customer.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealer refuses to submit *** rebate forms, preventing me from receiving the federal electric car rebate.

  Business response

  01/26/2024

  We understand and appreciate the frustration expressed by the customer. We gain no financial benefit whatsoever by not submitting these.  Unfortunately, we can find nothing definitive in the *** guidelines that specifically excludes the *** (General Motors in this case) from being classified as a "second buyer" in these instances, though logic would infer that they are not. We have spoken to the *** on several occasions to get some clarity and they have indicated they believed we would correct to submit these credits. They could not, however, provide any written documentation that would support that. We are also working with our state auto association (***** and the ******** ********** ******* *********** ****** but they have also not been able to get any satisfactory answers to date. We are still trying to desperately resolve this before the deadline but until we see confirmation in writing that specifically addresses this in writing from the ***, we face the potential exposure of being responsible for that $4,000 credit, should they ultimately rule otherwise. 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The dealership sold me a lemon. On December 2,2023 I traveled to Connecticut to purchase a 2021 ***** ******* Three days later the engine was over heating because there was no coolant in the car. I called the service department and they told me to bring it to their location in ************* ** because I live in *********** **. They topped off the coolant and said the car was fine. I continued having problems with the car. On January 12, the engine had a misfire and I was left stranded on the side of the road in **** ************ **. The service manager Sam offered me no resolution and I had to drive my car with a blinking check engine light 6 miles to the nearest auto body. He could not diagnose the problem. I took it to another shop who also could not diagnose the problem. I keep paying people to look at the car because Sam the manager at this establishment has not returned my calls. I took it to a ***** dealership who I paid $150 to inspect the vehicle and they said it has a broken head gasket. I am without a car and they are fixing the head gasket. This dealership knowingly soled me a car with engine problems and did not help me replace the issue. I am looking for compensation for the money I spent and I am looking to return the car. Because who knows what other problems it could have. The dealership isn’t helpful and I do not trust them. I paid for the coolant, for two shops to look at the car, fuel injector cleaner, and had to miss days of work because of not having a vehicle including leaving early the day the engine misfire. I need compensation for lost wages and my life being put on hold because I did not have a working car!!

  Business response

  01/29/2024

  We understand the frustration felt by this customer and are doing our best to assist with having any issues corrected. We initially made arrangements for the vehicle to be sent to our ********** ** location for repair, as that was much closer to the customer's *********** ** location. Repairs necessitated that the vehicle be sent to a ***** dealership, which we arranged. It is currently at that dealership pending further diagnosis and repair. The vehicle is still under limited factory warranty and we are covering the costs of some other incidental items so the customer should not have any out of pocket expense directly related to the repair of the vehicle up to this point. We are continuing to follow this and will do our best to see it through to a satisfactory conclusion.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2021 ****** ***** at this dealership back on September 23rd 2022. The car had 60,000 miles. Incident #1 - In October 27th I sent the car back to the dealership after noticing the car jerking. The service person stated that the battery needed changing which they stated they replaced. Incident #2 - November 9th brought the car back after the jerking and stalling continued, in which the dealer kept the car for 2 weeks to research the issue. They mentioned that the spark plugs and coils were corroded due to water damage and proceeded to change those. Incident #3 - Brought the car back November 20th due to continuation of the jerking issue in which they denied noticing and said that the jerking was too suttle. Incident #4 - December 15th, i brought my cart to specialized transmission shop who ran a diagnostic check and confirmed that the transmission was failing and identified 11 failing diagnostic codes out of 20. Incident #5 - December 20th I brought the car back to the dealership with the paperwork from the transmission shop and they mentioned they would look into it. My car remained at the dealership. Incident #6 - January 3, after contacting the dealership numerous times to check the status of my car, Nate, the service guy determined that I did need a new transmission after the test drive and that they would be looking for one for my car. Transmission should have been in Jan 5th, not the case. The transmission came in on Monday the 7th, however transmission still hasn't been in. When trying to call, no answer, I had to make multiple trips to the dealership to find status. Incident #7 - Contacted dealership again over the course of two weeks, still no resolution. Apparently after talking to service, a faulty gasket is the reason for delay. Jan 10th, still no resolution. What also concerns me is that I have a loan on a car that I cannot drive and there appears to be multiple issues with it. I would like to have a replacement at this point as I am looking to have the loan switched over to a newly used reliable car.

  Business response

  01/15/2024

  We regret the issues that this customer is having with the vehicle. We can report that the transmission has been installed at this time. The vehicle is currently undergoing software servicing at a certified ****** dealership to program the transmission. The vehicle should be ready for the customer this week. While we have these repairs covered so that there are no out of pocket costs to the customer, we nonetheless sincerely apologize for the inconvenience. 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2017 *** ****** and had antifreeze issues with the van. They never corrected the issue and they were the last ones to work on it and now I need a new engine on a used vehicle I purchased 4 months and their warranty company "they" suggested wont honor it. This is my only vehicle.

  Business response

  12/08/2023

  We have spoken with the customer and believe there was a misunderstanding that we are confident is being straightened out. The vehicle was examined by a mechanic that the customer brought it to but will need to also be inspected by the warranty company so that they can verify that a new engine is needed. Once that is done, we have indicated to the customer that we would cover the cost of his deductible. We have also made arrangements with the warranty company to expedite the process for inspection.

  Customer response

  12/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I took the vehicle to them twice about the same issue and the second time the mechanic said it was old antifreeze in the van but there was no evidence but was smelling in the vents and when I talked to the general manager about it he got loud and hung.up the phone on me
  
  Sincerely,
  
  **** ******

   

  Business response

  12/15/2023

  The anti-freeze problem was corrected to our understanding. There was some residual smell of the anti-freeze that had leaked previously, but this was alleviated when the insulation under the hood was cleaned. The customer had indicated to us that he would let us know if the problem persisted but we did not hear back from him regarding that. The next time he contacted us, it was for a starter that was operating intermittently. We opted to replace the starter despite the fact that the vehicle was outside our dealership warranty period. As stated in our previous response, we are working with the warranty company to expedite the replacement of the motor and will continue to do so.

  Customer response

  12/18/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

  Its been almost a month and it will be another couple of week or a month until I have a vehicle.  I told your "auto mechanic" about the antifreeze smell multiple times and he said it was old.  Just like he said hold the key to start it. When I had a dead spot on the starter I had to bring it back twice to get it fixed.  I have no vehicle cause your mechanic said it old antifreeze.  Buy a car from Blasius it lasts three months and when I told the manager he yelled and hung up the phone on me.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/10/22, I purchased a 2017 **** ******* *** for $27,126.87 from Blasius Dealership, located at *** ******* ***** *********** **. Odometer was 111,432. I tried to drive the van on 2/13/2023. It was inoperable. The transmission and the water pump were broken, defective. I notified Nancy at the Blasius car dealership but they continued tell me to wait. They gave me $1,000.00 for repairs. I have not cashed the check. I had the van towed to ******* ***** ****, *** ********** **** ******** *** The odometer was 114,390. The cost of repairs was $6,071.00, which I paid in full. I am requesting a full refund in the amount of $6,071.00, the cost of repairs.

  Business response

  10/27/2023

  As stated, the complainant purchased this vehicle on December 10, 2022 and by his own admission it was on February 13, 2023 when a check engine light appeared. This was a standard pre-owned vehicle sale which is covered under the mandatory 60 day/3,000-mile warranty. Our internal records confirm that issues related to this complaint were not documented until after the warranty period had expired.
  Though the period had lapsed, we instructed the complainant to bring in the vehicle for inspection by our Service Department where we determined that there was a faulty valve body that needed to be replaced.  The customer did not want to have an after-market part installed and insisted on an original OEM part, which, under the circumstances, we were not obligated to provide. However, we did agree to order the valve body but the part was on back order at the factory and would take weeks to arrive.
  The customer located a new valve body on **** and we arranged to have the vehicle repaired at a facility we use on occasion. The customer ultimately did not want the vehicle repaired at this facility and insisted that a certified **** dealer do the repairs. We were not agreeable to this and explained that we were not obligated for the cost of that but offered him what the cost of repair was estimated to be at our facility ($1,000) to go towards whatever estimate he received at an OEM dealer. The customer agreed to this.
  Given that all this transpired after the warranty period had expired, we feel we have done more than what we reasonably could be expected to do in this case.  

  Customer response

  11/13/2023

  *** **** ********** *** ********* *** ******* **********  ** ****** **** ********* ** ***** * **** *** **********

  I, ***** **** **********, request that you reopen my case number: ********.  I never received any correspondence from The Better Business Bureau.  I was advised to send another request to open the case. 

  
  
  

  The dealer’s response is very inaccurate. The dealer wanted to install dirty, used parts, dusty parts with no recommendations that the parts would work.  I would like to respond with the documents and testimony to demonstrate the true events.  Please advise how you wish for me to send the correct information to you.

  Kind Regards,

  ***** **** ********** 

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I financed a 2013 ***** *** ** from ******* in ******** **, on Aug 22, 2022, with an extended warranty. Within a week,significant issues arose, including engine and battery lights, and jerking while driving. I promptly contacted the salesperson, who informed me that I should wait a month for the warranty to kick in before pursuing any repairs. Following their advice, I scheduled an appointment with the main dealership in ********** **. The ********* dealership had long waits, inaccurate diagnosis, and undisclosed critical maintenance costs exceeding $1500. To make matters worse my car was damaged during one of the visits to the ********* location, my vehicle was left unprotected and unmonitored, extremely dirty exterior and damage to the vehicle, due to what I believe was an attempted break in.The vehicle was returned to me in a condition that was considerably worse than when I had left it in their care. Despite numerous attempts to resolve these issues, my concerns have been met with indifference and lack of resolution from staff, both in ******* and ********* locations. The lack of communication and the unavailability of the finance manager in ******* have only exacerbated the situation.Frequent oil replenishment was required due to an oil leak. After consulting with a skilled mechanic, they clarified that the car does not have a crack in the main seal as initially suggested.It was revealed that essential maintenance, including a timing belt replacement and a thorough tune-up, had been neglected. This led to an out-of-pocket expenditure exceeding $1000 for a water pump and timing belt kit, in addition to identifying other vital repairs that needed attention.The mechanic further advised me that, in addition to the immediate repairs, a comprehensive tune-up is essential.The car requires a head gasket replacement, followed by a series of subsequent repairs it is in my best interest to consider purchasing a new vehicle.Unfortunately, this is presently beyond my means.

  Business response

  10/13/2023

  ******* of ******* had no knowledge of the customer's ***** experiencing mechanical issues immediately after purchase in August 2022. Prior to the vehicle leaving our lot, the ***** received new front and rear brake pads and rotors, a new engine air filter, new wipers, and an oil change. By all of our metrics, the vehicle was fit for the road and did not have any underlying issues at the time of sale. Any service contract sold through the ******* Auto Group is valid starting on the date of sale; however, ******** doesn't mail a physical copy of warranty coverage until approximately a month after the date of sale. In the event a customer needs to prove contract coverage, the service contract can be provided by simply providing the Vin number over the phone. We apologize to the customer if a member of our staff informed the customer otherwise. However, conducting a full review of this customer's purchase and vehicle history, the customer did not request a service appointment until March of 2023. At that time, our service team at ******* Chevrolet found the vehicle to have an oil leak due to a crank seal in need of repair. Due to the full cost of the recommended repair not being covered by the level of the ******** service contract the customer purchased, the customer reached out to our ******* location to cancel the service contract. As seen in the attached file, at the customer's request in April 2023, the remainder of the service contract was cancelled and the balance was sent to their financing company. ******* Auto Group has no knowledge of the customer's vehicle being damaged at any point during their visit to our ********* location nor do we have knowledge of the vehicle being returned in a worse condition to the customer. Out an abundance of goodwill, ******* of ******* would be more than happy to reclean the ***** at our location. We would also be happy to appraise the ***** as a trade in against another vehicle in our inventory that meets the customer's needs. In order to do so, we ask the customer to reach out to our General Manager at our ******* location so we can assist the customer in exploring possible options. 

  Customer response

  10/13/2023

  I am inquiring whether, in the event that I accept their offer and the appraisal falls significantly below my expectations, I would retain the option to reconsider and proceed with a formal grievance.

  Business response

  10/16/2023

  We can only state that we will honestly do the best we reasonably can for this customer under the circumstances.

  Customer response

  10/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩