Complaints

• Initial Complaint

  12/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from Blasius at this address in *********** **. The car they sold me was not in safe condition to drive. The brakes were not road worthy, they lied about performing a valid safety inspection. I have saved all of the old parts as proof that they sold me a car that could have gotten me killed had I not taken care of the issues immediately. I tried to seek compensation for the parts, being that the car was supposedly inspected before hand and they told me they refuse to do anything for me. Considering I could have been killed and was forced to spend over $1000 out of my own pocket on a car that supposedly was safety inspected, at the very least I deserve compensation for the parts I had to replace, as well as compensation for them putting me in a. Vehicle that almost got me killed

  Business response

  12/27/2024

  We regret that this customer has had issues with this vehicle. We respectfully but emphatically disagree that the vehicle was in an unsafe condition upon delivery, however. If the customer did, in fact, have concerns about the drivability of the car, proper procedure would have been to bring that to our immediate attention and we could have inspected the unit at our facility to address any potential problems. The customer instead elected to attempt to replace parts outside of that process. That said, we are willing to review a parts list that the customer has compiled to see if there is anything we may possibly offer in terms of compensation.  
  
  

  Customer response

  12/27/2024

  
  Complaint: ********
  
  I am rejecting this response because: I am a mechanic, I am in possession of the parts that came off of the car. This car was not safe enough to send out on the road and I have the brake pads that prove my point. I knew the car wasn't properly gone through when I was informed I had tail lights out the day after leaving the dealership. I am looking to be compensated for both the parts installed in the car, my time in doing work that should have been done before the car left the lot, and the risk I was out at driving a car that potentially could've caused an accident. I will accept compensation for all of the parts that needed to be changed, including the radio which was bad from the beginning, and when I asked the salesman about it he told me to bring it a dealership and the warranty would cover it - which it did not. I was blatantly lied to about how to handle an issue just so they could get me out of their hair now that they had my money. I will be compensated book time for the work I did, as well as the cost of the parts put on the vehicle and at this point, I will accept nothing less.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  10/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The company that I bought the ****** 2020 at face From said that there was a car tracker just in case it was stolen. This device is not located where they said it would be which would’ve been the glove compartment or underneath the wheel where the spare tire is, I was charged $1000 for this item and there is no, where to be found I need this item given or I get a ****

  Business response

  10/04/2024

  We have been in contact with the company that provides the GPS tracker and they have confirmed that it is definitely somewhere in the vehicle. They have sent the customer a new email to get it registered. Our salesman has reached out to the customer to help her locate the unit. He has left her a voice message and will continue trying to reach her in order to resolve this to her satisfaction.

• Initial Complaint

  09/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from this dealership. Included in the price was the cost of a GPS tracking system for the vehicle. In order to use the system the registration needed to be transferred into my name from the dealership’s name. They never completed the transfer of the registration despite my repeated follow ups, and now the salesman I worked with has stopped responding to my calls/emails/texts. I either want a refund for the cost of the tracking system, or for the registration to be transferred immediately. It has already been about 3 months since the purchase of the vehicle, which is completely unreasonable.

  Business response

  10/04/2024

  We regret that communication to the customer was lacking from our end regarding this situation. We have contacted the customer to arrange to have the GPS unit activated in the vehicle as soon as possible. It should be noted that the customer was never actually charged for the original GPS unit (through our own error) but, given the circumstances, we will activate this unit at no cost to him.

  Customer response

  10/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  09/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband recently purchased a 2021 *** from this dealership just two days ago. 9/10/24 Amount paind was 43,000 $. Unfortunately, on the very first night, we discovered over 15 roaches inside the vehicle. The infestation is severe, and it’s unacceptable to find this in a truck we paid $43,000 for. We reached out to our salesperson, Cory, who was very understanding and tried to help. However, he informed us that management is refusing to address the issue because it isn’t considered a mechanical or electrical problem. It’s incredibly frustrating that the dealership is dismissing such a serious cleanliness issue. The truck was not in the condition we were led to believe. The car was advertised as clean but roaches are not clean. It's an health issue.

  Business response

  09/13/2024

  There seems to have been some mixed messaging on this, perhaps on our part, but we are most certainly not refusing to address the issue. The customer is scheduled to bring the vehicle back in for some paperwork and we will take the vehicle to our detail department at that time to have the problem corrected.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Looking in to a vehicle purchase that was listed for $39,999. When I asked them to send me a quote for pricing through my own lender they said it was now 41,499 because they could not give me a $1500 credit for using one of their lenders. This is false advertising on their part.

  Business response

  04/22/2024

  All of our pre-owned vehicle inventory has disclaimers prominently displayed on both the SRP and VDP pages. Please see the attached screenshot for an example of this. The language states clearly that cash payments or outside financing do not qualify for that discount.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/26/24 I dropped off my car to have a window repaired covered under an extended warranty purchased through their sister delarship where the car was bought. Car was parked on and end spot and next to an already parked vehicle. Picked it up 2 days later and noticed yellow paint scratches on the driver's side rear bumper before pulling off the lot. Spoke to a manger who said they would review the video and follow up the next day. Received a video and text stating the paint was their when they drove it into the bay. There are several yellow posts on their property so I was not satified with that response as I did not drop off the car with those damages and asked them to provide me with video showing that it was there when the car was dropped off. They said the cameras are not on that side of the lot showing my bumper when I pulled in and I could come in to veiw the video. When veiwing the video off my car car being parked there was no proof that the paint was there howver the manger said it was too grainy to tell suggesting that it was there already. I provided pictures of my car when I pulled into my job's parking lot and when I left work from the security cameras the day I dropped my car off to them without the yellow paint. The manager said the pics were grainy and implied that the paint damge was already there. My husband advised that he follwed me to drop the car off and stated it was not damaged. He then asked if they could come to a comprmise to get the car repaired and would even pay for some of the repair and was told he would speak to the director of service and get back to us in a few days however they did not get back to us as told. They've avoided accountability for the damages from the time that we picked the car up with the damages and would like them to cover the costs of the damges to some extent preferably in the entire cost.

  Business response

  04/26/2024

  We apologize for our delayed response. We are not without empathy for the customer but do not feel we are responsible for these damages. At the time of this complaint, we had video surveillance of the premises that showed the vehicle in question parked in our Service lot overnight and again being driven into the Service Bay area the next morning. The car was dropped off and parked by the customer the previous evening and it rained during the night while it was parked. The bumper in question was hidden by another vehicle while it was parked so we were unable to see if there was existing damage from that vantage point. The cameras did not show any movement of any of the vehicles parked around the complainant’s car during the course of the evening. When the car was retrieved by the technician at approximately 7:30 the next morning, the cameras clearly showed the dry pavement under the vehicle once it was pulled out of its spot by the technician, indicating that it had not been moved overnight. This was the first time any of our employees touched the vehicle.  The car was then driven directly to the Service Bay and immediately it was at this point that the damage on the bumper could clearly be seen on camera before it entered into our building. The customer had questioned whether the vehicle could have been damaged in the shop by our lifts, which are painted yellow. However, the damage could clearly be seen before the car was even driven into the Service shop. The complainant’s husband viewed the videos with our Shop Foreman and indicated at that time that he understood the rationalization for our position. All of the pilons that protect infrastructure in the area in question, as evidenced by the videos, never came close to the customer’s vehicle, either while driven by her or by our tech. The photo the complainant supplied from the footage at the garage at her workplace was of such a grainy quality that it made it impossible to conclude with any degree of certainty whether there was or was not damage at that time. Again, we are sympathetic to the customer’s concerns but are completely confident that this damage did not occur on our premises.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 2, 2023, I purchased a 2020 ***** **** from Blasius Chevrolet. 1) As part of the sale, I purchased an extended warranty package from ******** ******** for @2,999.00. On March 7, 20204, I took my vehicle to a local dealer for a repair that should have been covered by the warranty. When the dealer checked with the warranty company, they were told there was no warranty on file. I also called ******** who verified that they had never received my application or payment from Blasius, and hence, they could not be of further assistance to me and that I should contact Blasius. My son did call, and was told he would get back to him after he checked it out. At the time of this writing, I have not received a call back. I had no choice but to pay the $255.71 bill out of pocket. 2) As part of the negotiations at the time of the sale, we had agreed that Blasius would apply a vehicle protection policy from ***** ********* worth $679. Repeated phone calls to ***** ********* resulted in the same - there was no policy purchased on my behalf. I am looking for a refund of $2999.00 (********) + $679 (*********) + $255.71 (repair bill).

  Business response

  03/25/2024

  We apologize for the delayed response. We have been working on this issue with *** ***** and believe we have reached an equitable conclusion. This was an initial error in the transmission of the contract to *** ***** that has since been corrected. The customer had their warranty coverage restored but has since elected to cancel the coverage. We have refunded the appropriate portion of the contract and the customer will be reimbursed for their out-of-pocket expense related to the claim.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used certified 2021 chevy ********* **** diesel October 28 2023 for 61k plus tax/reg. In the 4 months ive owned it the vehicle spent over 70 days at the dealership for major repairs. After they worked on it ALL the oil came out of engine all at once while it was being driven. It ran out of oil and cause a huge mess on the road for about a mile. It was towed to the dealership were they said a part had failed and they fixed the part. I received the truck back but it had a loud audible engine knock. I brought it back and they said it had a bad oil pump…. A very big job. They replaced the oil pump but there is still engine damage due to running out of oil. I have a case open with Chevy stating this. I do not want this truck back due to engine damage that has not been fixed correctly. A failed engine out of warranty can cost in excess of 30,000 dollars to repair. I have made 4 monthly payments for around 800 dollars a month and have not been able to use the truck. I feel that there should be major compensation for an expensive truck that i bought for work and can NOT trust anymore. Also i have lost jobs because the truck has been at dealership for so long.

  Business response

  03/18/2024

  We apologize for the delayed response. We would first offer a slight correction in that the truck purchased by the customer was not a “certified” vehicle. We recognize that this truck had experienced some issues and regret that this was the case. We also recognize that the customer was without the truck for an extended period of time but would note that we did provide him with a loaner vehicle (though admittedly not a truck) for much of the time we had his truck in for repair. We would respectfully disagree with the customer’s statement that the engine has not been fixed correctly, however. All work, engine included, has been completed in compliance with General Motors’ specifications, road tested and has since been returned to the customer. Again, we are sorry this had to happen but are confident that the vehicle is in good running order upon delivery to the customer.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealer refuses to submit *** rebate forms, preventing me from receiving the federal electric car rebate.

  Business response

  01/26/2024

  We understand and appreciate the frustration expressed by the customer. We gain no financial benefit whatsoever by not submitting these.  Unfortunately, we can find nothing definitive in the *** guidelines that specifically excludes the *** (General Motors in this case) from being classified as a "second buyer" in these instances, though logic would infer that they are not. We have spoken to the *** on several occasions to get some clarity and they have indicated they believed we would correct to submit these credits. They could not, however, provide any written documentation that would support that. We are also working with our state auto association (***** and the ******** ********** ******* *********** ****** but they have also not been able to get any satisfactory answers to date. We are still trying to desperately resolve this before the deadline but until we see confirmation in writing that specifically addresses this in writing from the ***, we face the potential exposure of being responsible for that $4,000 credit, should they ultimately rule otherwise. 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The dealership sold me a lemon. On December 2,2023 I traveled to Connecticut to purchase a 2021 ***** ******* Three days later the engine was over heating because there was no coolant in the car. I called the service department and they told me to bring it to their location in ************* ** because I live in *********** **. They topped off the coolant and said the car was fine. I continued having problems with the car. On January 12, the engine had a misfire and I was left stranded on the side of the road in **** ************ **. The service manager Sam offered me no resolution and I had to drive my car with a blinking check engine light 6 miles to the nearest auto body. He could not diagnose the problem. I took it to another shop who also could not diagnose the problem. I keep paying people to look at the car because Sam the manager at this establishment has not returned my calls. I took it to a ***** dealership who I paid $150 to inspect the vehicle and they said it has a broken head gasket. I am without a car and they are fixing the head gasket. This dealership knowingly soled me a car with engine problems and did not help me replace the issue. I am looking for compensation for the money I spent and I am looking to return the car. Because who knows what other problems it could have. The dealership isn’t helpful and I do not trust them. I paid for the coolant, for two shops to look at the car, fuel injector cleaner, and had to miss days of work because of not having a vehicle including leaving early the day the engine misfire. I need compensation for lost wages and my life being put on hold because I did not have a working car!!

  Business response

  01/29/2024

  We understand the frustration felt by this customer and are doing our best to assist with having any issues corrected. We initially made arrangements for the vehicle to be sent to our ********** ** location for repair, as that was much closer to the customer's *********** ** location. Repairs necessitated that the vehicle be sent to a ***** dealership, which we arranged. It is currently at that dealership pending further diagnosis and repair. The vehicle is still under limited factory warranty and we are covering the costs of some other incidental items so the customer should not have any out of pocket expense directly related to the repair of the vehicle up to this point. We are continuing to follow this and will do our best to see it through to a satisfactory conclusion.

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