Complaints

This profile includes complaints for Loehmann-Blasius Chevrolet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Loehmann-Blasius Chevrolet, Inc. has 6 locations, listed below.

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• 

  Loehmann-Blasius Chevrolet, Inc.

  90 Scott Rd Waterbury, CT 06705-3203

• 

  Blasius of Danbury

  16 Walnut St Danbury, CT 06811-4821

• 

  Loehmann-Blasius Chevrolet, Inc.

  280 Ferry Blvd Stratford, CT 06615-6053

• 

  Loehmann-Blasius Chevrolet, Inc.

  465 Federal Rd Brookfield, CT 06804-2015

• 

  Blasius of Middletown

  545 Washington St Middletown, CT 06457-2512

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 ******* ****** from this dealership in February 2025, and the vehicle came with a warranty of 3 months or 3,000 miles. Shortly after, I had to bring the car in for a repair. During the process, while the porter was delivering the vehicle, a piece of the car fell off. (It happened in the parking lot on camera) My girlfriend walked back in to the dealership to address the issue, and they assured us that they would fix it. However, each time we brought the car back for service, the issue was ignored. Despite the piece clearly being broken, the dealership attempted to reattach it, but it was obvious that the part was damaged, as I had pointed out. This went on for over a month, and after expressing my frustrations, the dealership voided my warranty, citing my manner of communication as the reason. Now, the broken piece will cost upwards of $500 to repair, and the dealership has failed to address the problem that they caused.

  Customer Answer

  Date: 04/07/2025

  I have been to the dealership multiple times for repairs on the car and they havent resolved the main problems which. I have emails of me reporting the issue to Ted my sales man.

  They replaced tires but the steering wheel still shakes. 

  The door handle breaking happened when I had the key cylinder was changed. My girlfriend reported the issue to Monica when we pixked up the car. and over the course of 2 visits they kept trying to stick the piece on, but the bracket is broken so the piece wont stay.

  Driver side only blows hot air. They ordered the piece and received it but did not fix the issue because my warranty was voided on 4/3. 

   

   

   

  Business Response

  Date: 04/16/2025

  We accept responsibility for the repairs to this vehicle and acknowledged that to the customer. As a dealership that has been in operation for almost 100 years, we are very customer service oriented. We understand that customers get upset at times and we deal with that appropriately and professionally when necessary. In this case, however, this customer was extremely abusive to our employees. As a result of a nonstop verbal assault, including some very innappropriate language, we asked the customer to leave and not return. That said, we are still willing to repair the vehicle as agreed upon but will not allow this customer to return to our premises based on past behavior. The part has been ordered and he is welcome to have his girlfriend or another appointed representative arrange for pickup of the vehicle when it is ready. 

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car had a message to have the 4WD to be serviced and the technician said it was normal after 90-100k miles and it’s time for it to be serviced. I brought my car in to be serviced in December, waited over 5hrs for the service, I was told the service was completed, I paid about $400 for this service $300 of this service was mostly labor. I left the dealership and the 4WD needs to be serviced message still appeared on my dashboard, I called the dealership manager, he said to bring it back to get it looked it, I brought my vehicle back 3 times since then to have inspected and diagnosed; just for the dealership staff to tell me because of a recall issue on my car they weren’t and aren’t able to service my 4WD and that it was never serviced to begin with because of this recall. I’ve been in communication back and forth with the manager to receive a refund, but nothing is or has been done for me or to accommodate me.

  Business Response

  Date: 03/25/2025

  We fear there may have been some misinterpretation and/or miscommunication regarding the customer's first service visit to us. The vehicle came in, as noted, for a 4x4 Service which included Lug Stud replacement. The vehicle's mileage at this time was 116,749. This service was, in fact, completed and the total cost was $371.32. The vehicle was brought back in to us about a month later with an additonal 2,000 miles having been driven with a "Service 4WD" message. The vehcile was diagnosed and it was recommended that the Transfer Case be replaced as a result. This service was declined by the customer and we did not charge for this visit. Approximately 3 weeks and 6,000 miles later, the vehicle was again brought to our Service Department to replace tires under our Tires For Life program. At this time, the miscommunication may have occurred regarding the first visit. However, that original 4x4 service, which was what the vehicle was brought in for, was definitely performed. If the customer would like to have the Transfer Case job performed, we will offer to have the original 4x4 service cost (minus state sales tax) of $349.70 applied to that.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Blasius at this address in *********** **. The car they sold me was not in safe condition to drive. The brakes were not road worthy, they lied about performing a valid safety inspection. I have saved all of the old parts as proof that they sold me a car that could have gotten me killed had I not taken care of the issues immediately. I tried to seek compensation for the parts, being that the car was supposedly inspected before hand and they told me they refuse to do anything for me. Considering I could have been killed and was forced to spend over $1000 out of my own pocket on a car that supposedly was safety inspected, at the very least I deserve compensation for the parts I had to replace, as well as compensation for them putting me in a. Vehicle that almost got me killed

  Business Response

  Date: 12/27/2024

  We regret that this customer has had issues with this vehicle. We respectfully but emphatically disagree that the vehicle was in an unsafe condition upon delivery, however. If the customer did, in fact, have concerns about the drivability of the car, proper procedure would have been to bring that to our immediate attention and we could have inspected the unit at our facility to address any potential problems. The customer instead elected to attempt to replace parts outside of that process. That said, we are willing to review a parts list that the customer has compiled to see if there is anything we may possibly offer in terms of compensation.  
  
  

  Customer Answer

  Date: 12/27/2024

  
  Complaint: ********
  
  I am rejecting this response because: I am a mechanic, I am in possession of the parts that came off of the car. This car was not safe enough to send out on the road and I have the brake pads that prove my point. I knew the car wasn't properly gone through when I was informed I had tail lights out the day after leaving the dealership. I am looking to be compensated for both the parts installed in the car, my time in doing work that should have been done before the car left the lot, and the risk I was out at driving a car that potentially could've caused an accident. I will accept compensation for all of the parts that needed to be changed, including the radio which was bad from the beginning, and when I asked the salesman about it he told me to bring it a dealership and the warranty would cover it - which it did not. I was blatantly lied to about how to handle an issue just so they could get me out of their hair now that they had my money. I will be compensated book time for the work I did, as well as the cost of the parts put on the vehicle and at this point, I will accept nothing less.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company that I bought the ****** 2020 at face From said that there was a car tracker just in case it was stolen. This device is not located where they said it would be which would’ve been the glove compartment or underneath the wheel where the spare tire is, I was charged $1000 for this item and there is no, where to be found I need this item given or I get a ****

  Business Response

  Date: 10/04/2024

  We have been in contact with the company that provides the GPS tracker and they have confirmed that it is definitely somewhere in the vehicle. They have sent the customer a new email to get it registered. Our salesman has reached out to the customer to help her locate the unit. He has left her a voice message and will continue trying to reach her in order to resolve this to her satisfaction.

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership. Included in the price was the cost of a GPS tracking system for the vehicle. In order to use the system the registration needed to be transferred into my name from the dealership’s name. They never completed the transfer of the registration despite my repeated follow ups, and now the salesman I worked with has stopped responding to my calls/emails/texts. I either want a refund for the cost of the tracking system, or for the registration to be transferred immediately. It has already been about 3 months since the purchase of the vehicle, which is completely unreasonable.

  Business Response

  Date: 10/04/2024

  We regret that communication to the customer was lacking from our end regarding this situation. We have contacted the customer to arrange to have the GPS unit activated in the vehicle as soon as possible. It should be noted that the customer was never actually charged for the original GPS unit (through our own error) but, given the circumstances, we will activate this unit at no cost to him.

  Customer Answer

  Date: 10/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband recently purchased a 2021 *** from this dealership just two days ago. 9/10/24 Amount paind was 43,000 $. Unfortunately, on the very first night, we discovered over 15 roaches inside the vehicle. The infestation is severe, and it’s unacceptable to find this in a truck we paid $43,000 for. We reached out to our salesperson, Cory, who was very understanding and tried to help. However, he informed us that management is refusing to address the issue because it isn’t considered a mechanical or electrical problem. It’s incredibly frustrating that the dealership is dismissing such a serious cleanliness issue. The truck was not in the condition we were led to believe. The car was advertised as clean but roaches are not clean. It's an health issue.

  Business Response

  Date: 09/13/2024

  There seems to have been some mixed messaging on this, perhaps on our part, but we are most certainly not refusing to address the issue. The customer is scheduled to bring the vehicle back in for some paperwork and we will take the vehicle to our detail department at that time to have the problem corrected.

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking in to a vehicle purchase that was listed for $39,999. When I asked them to send me a quote for pricing through my own lender they said it was now 41,499 because they could not give me a $1500 credit for using one of their lenders. This is false advertising on their part.

  Business Response

  Date: 04/22/2024

  All of our pre-owned vehicle inventory has disclaimers prominently displayed on both the SRP and VDP pages. Please see the attached screenshot for an example of this. The language states clearly that cash payments or outside financing do not qualify for that discount.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/26/24 I dropped off my car to have a window repaired covered under an extended warranty purchased through their sister delarship where the car was bought. Car was parked on and end spot and next to an already parked vehicle. Picked it up 2 days later and noticed yellow paint scratches on the driver's side rear bumper before pulling off the lot. Spoke to a manger who said they would review the video and follow up the next day. Received a video and text stating the paint was their when they drove it into the bay. There are several yellow posts on their property so I was not satified with that response as I did not drop off the car with those damages and asked them to provide me with video showing that it was there when the car was dropped off. They said the cameras are not on that side of the lot showing my bumper when I pulled in and I could come in to veiw the video. When veiwing the video off my car car being parked there was no proof that the paint was there howver the manger said it was too grainy to tell suggesting that it was there already. I provided pictures of my car when I pulled into my job's parking lot and when I left work from the security cameras the day I dropped my car off to them without the yellow paint. The manager said the pics were grainy and implied that the paint damge was already there. My husband advised that he follwed me to drop the car off and stated it was not damaged. He then asked if they could come to a comprmise to get the car repaired and would even pay for some of the repair and was told he would speak to the director of service and get back to us in a few days however they did not get back to us as told. They've avoided accountability for the damages from the time that we picked the car up with the damages and would like them to cover the costs of the damges to some extent preferably in the entire cost.

  Business Response

  Date: 04/26/2024

  We apologize for our delayed response. We are not without empathy for the customer but do not feel we are responsible for these damages. At the time of this complaint, we had video surveillance of the premises that showed the vehicle in question parked in our Service lot overnight and again being driven into the Service Bay area the next morning. The car was dropped off and parked by the customer the previous evening and it rained during the night while it was parked. The bumper in question was hidden by another vehicle while it was parked so we were unable to see if there was existing damage from that vantage point. The cameras did not show any movement of any of the vehicles parked around the complainant’s car during the course of the evening. When the car was retrieved by the technician at approximately 7:30 the next morning, the cameras clearly showed the dry pavement under the vehicle once it was pulled out of its spot by the technician, indicating that it had not been moved overnight. This was the first time any of our employees touched the vehicle.  The car was then driven directly to the Service Bay and immediately it was at this point that the damage on the bumper could clearly be seen on camera before it entered into our building. The customer had questioned whether the vehicle could have been damaged in the shop by our lifts, which are painted yellow. However, the damage could clearly be seen before the car was even driven into the Service shop. The complainant’s husband viewed the videos with our Shop Foreman and indicated at that time that he understood the rationalization for our position. All of the pilons that protect infrastructure in the area in question, as evidenced by the videos, never came close to the customer’s vehicle, either while driven by her or by our tech. The photo the complainant supplied from the footage at the garage at her workplace was of such a grainy quality that it made it impossible to conclude with any degree of certainty whether there was or was not damage at that time. Again, we are sympathetic to the customer’s concerns but are completely confident that this damage did not occur on our premises.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, 2023, I purchased a 2020 ***** **** from Blasius Chevrolet. 1) As part of the sale, I purchased an extended warranty package from ******** ******** for @2,999.00. On March 7, 20204, I took my vehicle to a local dealer for a repair that should have been covered by the warranty. When the dealer checked with the warranty company, they were told there was no warranty on file. I also called ******** who verified that they had never received my application or payment from Blasius, and hence, they could not be of further assistance to me and that I should contact Blasius. My son did call, and was told he would get back to him after he checked it out. At the time of this writing, I have not received a call back. I had no choice but to pay the $255.71 bill out of pocket. 2) As part of the negotiations at the time of the sale, we had agreed that Blasius would apply a vehicle protection policy from ***** ********* worth $679. Repeated phone calls to ***** ********* resulted in the same - there was no policy purchased on my behalf. I am looking for a refund of $2999.00 (********) + $679 (*********) + $255.71 (repair bill).

  Business Response

  Date: 03/25/2024

  We apologize for the delayed response. We have been working on this issue with *** ***** and believe we have reached an equitable conclusion. This was an initial error in the transmission of the contract to *** ***** that has since been corrected. The customer had their warranty coverage restored but has since elected to cancel the coverage. We have refunded the appropriate portion of the contract and the customer will be reimbursed for their out-of-pocket expense related to the claim.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used certified 2021 chevy ********* **** diesel October 28 2023 for 61k plus tax/reg. In the 4 months ive owned it the vehicle spent over 70 days at the dealership for major repairs. After they worked on it ALL the oil came out of engine all at once while it was being driven. It ran out of oil and cause a huge mess on the road for about a mile. It was towed to the dealership were they said a part had failed and they fixed the part. I received the truck back but it had a loud audible engine knock. I brought it back and they said it had a bad oil pump…. A very big job. They replaced the oil pump but there is still engine damage due to running out of oil. I have a case open with Chevy stating this. I do not want this truck back due to engine damage that has not been fixed correctly. A failed engine out of warranty can cost in excess of 30,000 dollars to repair. I have made 4 monthly payments for around 800 dollars a month and have not been able to use the truck. I feel that there should be major compensation for an expensive truck that i bought for work and can NOT trust anymore. Also i have lost jobs because the truck has been at dealership for so long.

  Business Response

  Date: 03/18/2024

  We apologize for the delayed response. We would first offer a slight correction in that the truck purchased by the customer was not a “certified” vehicle. We recognize that this truck had experienced some issues and regret that this was the case. We also recognize that the customer was without the truck for an extended period of time but would note that we did provide him with a loaner vehicle (though admittedly not a truck) for much of the time we had his truck in for repair. We would respectfully disagree with the customer’s statement that the engine has not been fixed correctly, however. All work, engine included, has been completed in compliance with General Motors’ specifications, road tested and has since been returned to the customer. Again, we are sorry this had to happen but are confident that the vehicle is in good running order upon delivery to the customer.