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Find a Location

Honda of Watertown has 1 locations, listed below.

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    Business ProfileforHonda of Watertown

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.38/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/17/1985

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Honda of Watertown offers automobile sales and service.

    Business Details

    Location of This Business
    816 Straits Tpke 63, Watertown, CT 06795-3330
    BBB File Opened:
    6/1/1985
    Years in Business:
    45
    Business Started:
    1/1/1979
    Business Incorporated:
    2/14/1977
    Accredited Since:
    5/17/1985
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • D-L-O, Inc.
    Business Management
    • Mr. Sam Elmazi, Vice President
    Contact Information

    Principal

    • Mr. Sam Elmazi, Vice President

    Customer Contact

    • Mr. Sam Elmazi, Vice President

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have a warranty issue with a ****** I purchased 2 weeks ago. I’ve called several times and left several messages. No response
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Arthur G

    1 star

    07/26/2024

    Representative from Honda of Watertown calls me up and tells me I have a recall on my newly purchased (1 1/2 yr ago) Ridgeline and proceeded to make a service appointment with me for the next week and was told to ask for Tod when I arrived. Tod greets me, and tells me its going to be several hrs wait for the recall to be preformed. So my wife and I go for a long walk, and an hr later I get a call from Tod stating they don't have any of the parts (rear wiring harness) to do the service! How incompetent to schedule an appointment with me when the dealer doesn't have the parts to do the recall. Tod's response just amazed me after wasting a day away from work for this appointment. When I asked if they were going to give me a loaner car for the next appointment when they get the part, Tod said "no" that's not their policy even though when I purchased the 2023 Ridgeline (at 54K) the sales rep said loaners were no problem. I previously had to fight with the service department over getting my first 3 oil changes free. That was always a big headache every time I went in, fighting over a free frigging oil change. Beware of this shady bunch, go elswhere

    Local BBB

    BBB Serving Connecticut

    BBB Reports On

    BBB reports on known marketplace practices.

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