ComplaintsforToluna USA, Inc.

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In early August, I was completing a survey on ****** ******* when during the survey I was offered compensation of $20 to possibly participate in a survey panel about ***********. A few days later, I received an email invitation to the survey panel, which consisted of multiple days of activities geared toward participants use of ***********. During these activities, I was asked many questions about my usage of the medication, including an actual photograph of my personal ******. I completed all tasks and activities within the timeframe given. During the time the panel was open the moderators seemed pretty responsive to any questions, but as soon as the panel closed and the questions about compensation came in, there has not been a single response from any representative of Toluna, and nobody that participated in this panel has been compensated or even told when they would be compensated. I can't for the life of me understand why this company would want to operate this way. Especially with those people who were kind enough to participate and provide answers in the timeframe requested of them. I can't get a response or compensation for what Ive done, but I get multiple daily emails from Toluna asking me to take other surveys. Its really horrible practice if you ask me. I have attached screenshots of the panel in which you can see members questioning these moderators with absolutely no response.

  Business response

  09/12/2023

  Hello ***********,
  
  We greatly appreciate your patience as we diligently conducted a comprehensive review of your case.
  
  First and foremost, we extend our sincerest apologies for the subpar experience you encountered during your participation in the Toluna-hosted live event. Your invaluable feedback has been conveyed to the pertinent departments to ensure that future participants enjoy a top-tier experience.
  
  Please be aware that during the live event, the event moderator will engage with and address participant inquiries exclusively while the event is ongoing. For assistance or to raise concerns after the event activities have concluded, participants can use the 'Request Help' feature under Help Options. We understand that this may have caused some confusion, and we are actively taking measures to enhance communication clarity with participants moving forward.
  
  As previously explained in ticket #*******, which you opened with our support team, the *********** treatment devices study was hosted on our dedicated platform, but participants were invited through the ****** ****** panel. Consequently, the management of incentives for this project falls under ****** ******'s purview.
  
  We have already furnished ****** ****** with the list of qualified respondents, allowing them to credit the incentives to participants' accounts. While we regret any potential delay in the posting of incentives, please consider that this aspect of the process is beyond our direct control.
  
  As we highly value your participation, we have taken it upon ourselves to further investigate this matter. The information you provided has been forwarded to our Project Management team, who promptly followed up with ****** ******. They have confirmed that the points should have already been credited to your ****** ****** account.
  
  Should you encounter any difficulty locating the points in your ****** ****** account, please do not hesitate to respond to ticket #*******, and we will re-initiate contact with them on your behalf.
  
  We trust that you find our response satisfactory.
  
  Warm regards,
  The Toluna Team

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After achieving about 500+ points on toluna, I find out that my account was suspended..toluna promised rewards for completing surveys and studies but as soon as I had very huge points of 500+ to redeem my account was suspended for no reason...many reviews from thousands of users claiming this shady behaviour of toluna suspension of account after huge points....this is really a shady behaviour and theft,...I write toluna why could this be, suspending my account after a month of enormous work and time....response from recheal Smith was that...in the last year alone my account was flagged for fraudulent complete of surveys 9 times, which is a big lie, I joined toluna June 14,2023...but toluna claim me violating there rules since last year after they did there quality check.....this totally a shady behaviour from the company, many users complain about this big scam of toluna not wanting to pay after accumulating huge points....how dare them withholding account, filed with good faith and lie so as not to pay...I urge toluna to please reinstated my account back because there allegations on me were not true, I joined toluna about 2 months ago not last year they claimed that I have committed 9 times for them to suspend my account..Enough is Enough for this shady behaviour, is unfair and INJUSTICE....Again : I AM NOT ON TOLUNA SINCE LAST YEAR, I JOINED TOLUNA JUNE 14,2023...how come you said last year alone my account was flagged 9 times for fraudulent complete attempt of surveys...where toluna see that??....your allegations on me were not right, please be faithful to me, don't take me for granted, really not easy for a month filling survey , then later suspend my account and you tell me rubbish lies ...TOLUNA please and please be fair

  Business response

  08/24/2023

  Dear ***,

  We sincerely appreciate your patience while we diligently investigated your case.

  On August 11th, your account was closed by one of our representatives due to a routine panel quality assessment. This assessment involves considering various time periods, such as the past 12 months of activity or the period since your account registration. In your situation, the account registration period was less than 12 months. We apologize if this led to any misunderstanding where it seemed our support staff indicated a one-year registration.

  We want to assure you that we don’t engage in derogatory practices and the decision to terminate your account was influenced by data stored in our system, which indicated the possible use of multiple accounts under different identities. This practice is a violation of our Site Terms.

  Additionally, upon reviewing your survey activity since you registered on June 14th, 2023, we observed that your responses in surveys raised concerns about the quality of the data provided. These instances indicated that multiple surveys were not completed in accordance with our Member Code of Conduct, consistently being flagged for quality-related reasons.

  As outlined in the Site's Terms of Use and Membership, Toluna retains the right to suspend or limit site access for members if evidence from our database suggests fraudulent, abusive, or suspicious activity.

  Unfortunately, we cannot disclose the specific fraud detection methods we employ due to their proprietary nature and for security reasons. Nonetheless, please be assured that the decision to terminate a member's account is the result of a comprehensive and impartial evaluation process. All available evidence is meticulously examined prior to any action being taken.

  We understand the distressing nature of this situation. It's essential for us to preserve the integrity of information provided by all our influencers and to uphold the high standards that characterize our panel.

  We deeply regret any inconvenience this situation may have caused and wish you the very best in your future endeavors.

  
  Kind regards,
  The Toluna Team

  Customer response

  08/24/2023

  
  Complaint: ********
  
  I am rejecting this response because at first their CS representative said she revised my account thoroughly that my account was suspended because the account was flagged 9 times in last year alone which I proof them wrong that I wasn't a member of their platform since last year....now received another response that doesn't tally with the first allegation I was accused of....is it not same account you thoroughly checked?...why did you said you check thoroughly that last year alone my account flagged 9 times?? I am the one lying or you?....toluna response now said I have multiple account...I regretted ever joining this survey platform cheating on people to get paid from their client...I completed my surveys with good faith if not I won't stress myself up to this extent of fighting for my right...

  I now assume this company has no resolution they could offer, it's their intention to cheat...Toluna should know that I will never keep quiet on my right
  
  Sincerely,
  
  *** ****

  Business response

  08/28/2023

  Hello ***,
  
  As explained here and also clearly detailed in our response to your ticket #*******, we conduct regular quality checks that take into consideration different time periods, like the past 12 months of activity or the activity since account registration.
  We understand that, as you registered on June 14th, 2023, this is within a span of fewer than 12 months, yet still falls under the purview of the quality check for the past 12 months of activity. We apologize if the phrasing used by our support team led to any confusion, nevertheless, it’s important to note that this does not alter the legitimacy of the flags associated with your account's activity.
  
  Besides the surveys that were not completed in accordance with our Member Code of Conduct, consistently being flagged for quality-related reasons, we have also detected multiple accounts with similarities, suggesting the use of multiple accounts with distinct identities. This practice is also in breach of our Terms & Conditions.
  
  All these flags make your account activity incompatible with the participation on our site going forward, so the termination of your account will remain final. We have nothing else to add and we stand by our statement.
  
  Thank you for your understanding!
  
  Kind regards,
  The Toluna Team

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been taking surveys for a few months with Toluna.  I redeemed my point of 7500 for a ***** egift card for the amount of $25 and I still have another 6100 points to redeem.  I kindly contacted them about my reward. And the response was that my account has been suspended and my earnings were forfeited. I took my time and was truthful when I took the surveys and participated in good faith.  I have emailed them multiple times to kindly reinstate my account and to please issue me the ***** $25 egift card.  They have now blocked me. This is illegal/defrauding/ dishonest of Toulna company.  I am requesting that they redeem and reinstate my points.

  Business response

  08/16/2023

  Dear *******,
  
  We hope this message finds you well. 
  
  First and foremost, we want to express our sincere regret for the inconveniences you've experienced during this process.
  

  Maintaining the highest level of quality is paramount to us, and our teams perform regular panel checks to identify any potential issues that could impact the integrity of our panel.
  Decisions regarding account suspensions align with our Site's Terms & Conditions, and are executed based on the outcomes of these routine checks.

  Your account was suspended on June 30th due to the results of a similar panel check. The specifics of this matter were communicated to you in detail through support case #*******. After conducting a comprehensive manual review, we made the decision to reinstate your account on a probationary basis. You've been regranted full access to your account, including your earnings, allowing you to resume participating in surveys and making new reward requests.
  We apologize for the delay in reinstating your account, which was an oversight on our part. Please know that we are continuously working to improve our processes and communications to provide our influencers with a seamless experience.
  
  Should you encounter any challenges, questions, or concerns along the way, our support team is more than happy to assist you. Don't hesitate to get in touch!
  
  We look forward to your continued participation in good faith.
  
  Warm regards,
  Toluna Team

  Customer response

  08/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Toluna cancelled my account and did not tell me the terms or conditions I violated and revoked all my rewards. I received no reasoning for the cancelation of my accounr

  Customer response

  08/09/2023

  Can you give me an update on this complaint. I am looking to at least get to redeem my points earned. I researched Toluna on the internet and found cancelling accounts and telling participants they are dishonest and cancelling rewards earned is common

  Business response

  08/10/2023

  Dear ***,
  
  We appreciate your patience and understanding as we thoroughly reviewed your account situation following the complaint you raised.
  
  Maintaining the highest level of quality is paramount to us, and our Data Quality Team performs regular panel checks to identify any potential issues that could impact the integrity of our panel.
  Decisions regarding account suspensions align with our Site's Terms & Conditions, and are executed based on the outcome of these routine checks.
  
  Our support team conducted an extensive manual review of your overall activity and elaborated on the reasons behind your account’s suspension in ticket #*******. In the spirit of offering second chances, as you’ve been a loyal and engaged member, your account was reinstated on a probationary basis.
  
  You now have full access to your account, including your points and surveys. Simply log in at *********************** to continue participating.
  To steer clear of similar flags going forward and thus avoid a definitive account suspension, we kindly suggest that you take your time to provide well-considered responses to each question presented in surveys.
  
  Kind regards,
  The Toluna Team

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This so-called consumer survey company needs to be avoided at all costs. As a retired, elderly, disabled person I take surveys to earn a little extra money. I had accumulated over 170000 points over several years and wanted to redeem 150000 points for an ****** gift card. I was in my account and chose my item. Their website said I had to sign in again before actual redemption. When I attempted to do so, their site said I had no account with them and to request a new username and password by clicking a button to be sent a link to change. Over several days, I received no link. I was thus shut out of my points and account. I finally got in after probably over 20 attempts only to find out I now had only 27000 points and no email gift card. After many emails back and forth where a woman kept lying and said they had sent the email, I assured her I never received it and she insisted she had. After over 10 times I requested that "IF you have sent one, cancel it and send a new one" which they did not do either. Real crooks! I had to send copies of emails to many consumer reporting agencies with a statement that I would be reporting to the BBB if they did not help. More lies and delays. Finally, I got the requested email with the gift card link, but it would not work. It appeared they had somehow rigged it not to work until they sent me yet another email stating that they were closing my account as I had attacked their character. Of course, I would attack any thief, terrorist, thug or con artist group's character. I had taught in a state prison. Now my account with points still available was closed and I couldn't even answer any new surveys. I see others have reported this company for similar terroristic tactics. They have violated the Code of Ethics that most legitimate survey companies follow as I answer surveys for others. They need to be exposed so that others and especially disabled and elderly. I wonder if their clients get valid survey information from them.

  Business response

  08/03/2023

  Hello ****,

  As previously explained by our support team in ticket #*******, your reward request placed on July 29th was successfully processed and delivered on July 31st, well within the specified time frame and in accordance with our Site's Terms of Use and Membership.

  The ****** code you were expecting has been sent to your email address associated with your Toluna account since July 31st through an automated notification. The sender's address for this notification is ************************. In case you cannot locate this email in your inbox, it might have been intercepted by your spam filter. Such occurrences are occasional, and unfortunately, we have no control over these instances. We recommend that our influencers add the domain @toluna.com to their mailbox's address book or safe list to prevent the email from mistakenly getting blocked.
  Additionally, the voucher code has also been dispatched to you through the same ticket #*******.

  We deeply regret any confusion that has led to a negative experience on your end. We've put in extensive efforts to assist you, offering a transparent explanation of the situation along with a resolution to your ticket.

  Unfortunately, we must inform you that your account will remain closed due to the repetitive abusive behavior directed towards our help desk staff. This behavior is not tolerated as it goes against our standards and breaches our Site Terms, which clearly state: “Do not communicate with the Toluna help desk in a manner which is obscene, vulgar, harmful, insulting, threatening, abusive, harassing, defamatory, libelous, untrue or misleading.” “Failure to comply with this Code of Conduct may result in termination of your membership account and forfeiture of any Points.”

  
  Best regards,
  The Toluna Team

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I joined Toluna and participated in numerous surveys. I accumulated enough points to redeem a 25 dollar and a 50 dollar ****** gift card. I was then unable to login. When reaching out to customer service I got this reply: Toluna is always vigilant in maintaining our community’s integrity. Unfortunately, during our regular reviews we’ve noticed issues with your account and survey activity that could negatively impact the integrity of our processes. Our system has detected that you were performing an activity that contradicts information provided in your member profile or is not in line with our Terms. As such, the panelist rights for this account have been suspended from our site and your earnings have been forfeited due to the violation of our Terms and Conditions. Thank you for your understanding. Kind regards, Noah I have no idea what rules I broke; I was honest in all my responses.

  Business response

  08/10/2023

  Dear *****,
  
  We appreciate your patience and understanding as we thoroughly reviewed your account situation following the BBB complaint you raised.
  
  Maintaining the highest level of quality is paramount to us, and our Data Quality Team performs regular panel checks to identify any potential issues that could impact the integrity of our panel.
  Decisions regarding account suspensions align with our Site's Terms & Conditions, and are executed based on the outcomes of these routine checks.
  
  Our support team conducted an extensive manual review of your overall activity on July 27th  and elaborated on the reasons behind your account’s temporary suspension in ticket #*******. In the spirit of offering second chances, your account was reinstated on a probationary basis the same day. Following this, you were able to participate in several of our surveys and successfully claimed two rewards, both of which were delivered on July 28th.
  
  We genuinely regret any inconveniences you've experienced and we sincerely hope to welcome you back to Toluna!
  
  Kind regards,

  Mariana

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  07/20/2023 I was unable to log into my Toluna account. I tried to reset my password, but never received an email to do so. So I can only assume, like thousands of others, that my account has been suspended/blocked. I have read all the terms and conditions multiple times and I have 100% followed all of the strict guidelines. Toluna promises rewards for completing surveys and studies, but as soon as I had a very large amount of points on my account, about 360,000 points (over $100 worth), my account was suspended/blocked.... for no reason. They blocked my account today or yesterday when I havent even done a survey for about a week. What could I have possibly done in the week that I didn't even use this platform, to violate the terms and conditions? I am very confused. I've worked so hard to earn these points and was promised points that I can exchange for gift cards to help support my family, my child during tough financial times. I have gotten no explanation as to why this happened. This isn't right. I am completely devastated. My family was counting on these promised rewards in order to buy things like toilet paper, toothpaste, shampoo, conditioner, vitamins, etc. Toluna, please make this right. This is poor business practice and I expected so much more from your company. You have potential to be an amazing company/platform, but you need to brush up on your customer service skills and be a human being who understands other human beings. I believe in you Toluna. Please make this right. I'm on my knees, begging and praying. Please.

  Business response

  07/27/2023

  Hello ******,
  
  We understand that having your account closed is an unpleasant situation and we regret the inconveniences caused. We want to assure you that decisions regarding account suspension are not taken lightly and are made in accordance with our Site's Terms of Use and Membership. These actions are based on the results obtained from the regular quality and security checks we conduct on our panel.
  
  Our primary focus is to provide an exceptional and rewarding experience to our Toluna Influencers. Simultaneously, we prioritize delivering top-notch data to our clients, who rely on honest feedback from consumers to make crucial business decisions. To maintain this exceptional standard of quality, we perform thorough quality checks on our global members, identifying any potential issues that could compromise the integrity of our panel.
  
  For example, the quality checks set in place throughout the questionnaires help us identify and eliminate invalid answers and allow us to reward members who have passed all checks, as otherwise the responses are not considered valid and, consequently, are not used in the researches.
  We understand that mistakes can happen, and we don't block accounts immediately after they are flagged. Only when the number of survey flags in an account reaches a certain point is the account suspended, as we cannot continue to send our clients information that does not help with their research.
  
  Your account was flagged during one of these checks and suspended for the reasons we explained in ticket #*******. We will not be able to provide any additional details on this matter - the specifics of our detection techniques are proprietary information and we cannot disclose further details on the fraud techniques employed on our panel.
  We believe in second chances, so following an in depth manual review of your overall activity we have decided to reopen your account on probation.
  Going forward we kindly recommend that you avoid aborting survey participations and continue to take your time to attentively read and provide careful and thoughtful responses to each question to ensure no similar flags are raised in the future.
  
  Our support team remains available whenever you have questions or concerns and they are always more than happy to help, so don't hesitate to get in touch!
  
  We genuinely hope you are satisfied with this resolution and that you will continue to participate in surveys in good faith.
  
  Looking forward to seeing you on the site again!
  
  Kind regards,
  Mariana

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'd like Toluna to re-instate my account, I'd given them two months--nearing three months of my time on the panel. While i may not be a veteran of the website, i did give them a majority of my time, only for them to unfairly remove me from the panel. The only literal explanation i received from them was my account had inconsistencies which threatened their business /// gave their providers false answers which couldn't be used. I gave them a week, gave them a good timeframe to re-evaluate the case with courtesy, but i was given them same near identical response i was given the first time of there being inconsistencies. my account had 40 dollars which were pending and were going to be delivered when i was removed, and received the email of my rewards being cancelled and points placed back into my account... an account i can no longer access citing 'authorization failed' Need i place links of their reviews they have online, i'm not the only person, only victim which have had their accounts closed. hundreds and hundreds of members have had their accounts terminated with points still in their account. the difference with mine is, i already sent my request and was in line to receive them. it takes a week for delivery , but i wasn't removed until the weekend, my rewards would have landed tuesday. that is robbery, theft. I understand the terms and conditions, but that is not only a considerable amount, but i didnt have them stored. i already withdrew, the least they can do is honor those withdrawals if they want me gone. I was extremely loyal with them, participating daily. answering honestly. Likewise, i am owed another 35 dollars from an online forum i was invited to partake from them which involved ten days of a toilet cleaning study, something i will no longer be awarded while i am still amount, that was incredibly time consuming but i did it no less because it was engaging to do. I just want them to allow me to redeem my points, make it right if only for that purpose.

  Business response

  07/18/2023

  Hello *****,
  
  As you are aware, our primary focus is to deliver an exceptional and rewarding experience to our Toluna Influencers. Simultaneously, we prioritize supplying our clients with top-notch data, as they depend on honest feedback from consumers to make crucial business decisions. In order to maintain this exceptional standard of quality, we regularly perform thorough quality checks on our global members who have been identified as having the potential to compromise the integrity of our panel.
  
  Your account was flagged during these checks and temporarily suspended for further manual review, as we explained in ticket #*******.
  As we believe in second chances, following an in depth review we have decided to reopen your account on probation.
  
  We hope you are satisfied with the resolution and continue to take part in surveys in good faith.
  Looking forward to seeing you on the site again!
  Kind regards,

  Customer response

  07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  This was settled during the time i sent the original complaint, and am highly satisfied with the result. this case can be closed.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had been a member of Toluna for years completing surveys and participating in activities on the site. Below are the issues experienced over the last few months. First, I started getting an error every time I tried to access a survey, I emailed the support team and they told me they flagged my IP address and that the only thing I can do is take surveys from another internet connection or have my ISP change my IP address (both terrible options). I don't use a VPN, I use my personal computer, etc so no reason to flag my IP. I started doing some surveys from my phone over 5G, worked fine for a few weeks. Then all of a sudden I can't log in to my account at all. I email support again, they tell me my account has been terminated because I violated their terms of agreement. I have not done anything other than take surveys, provide accurate and honest responses, and participate on their site. I had a ton of rewards points to redeem and now I am being told sorry, we don't care. They won't tell me what I did to get terminated and they won't allow me to attempt to get my account back. I am out hours and hours of survey rewards because they terminated my account with no reason.

  Business response

  07/21/2023

  Dear ****,
  
  I trust you are having a lovely day so far!
  
  I sincerely regret the inconveniences you experienced on our platform. Please know that we deeply value your long-standing membership and contributions to our community.
  At Toluna, our utmost priority is to provide our cherished community members with an exceptional and rewarding experience. At the same time, we are committed to delivering top-notch data to our clients, who rely on honest feedback from consumers to make critical business decisions. To maintain this exceptional standard of quality, we conduct regular and thorough quality checks on our global members to ensure the integrity of our panel.
  
  During one of these routine checks, your account was flagged and subsequently suspended, as we explained in ticket #*******. After conducting an in-depth manual analysis of your overall activity, we have reopened your account and followed up with the appropriate teams to have the IP address flag reviewed by our service provider.
  Your account is now fully functional, and you can start enjoying the surveys and activities once again.
  
  Please know that our dedicated support team is always available to assist you with any other questions or concerns you may have. Don't hesitate to get in touch; they are more than happy to help!
  
  We sincerely hope that you are satisfied with this resolution and that you will continue to participate in surveys in good faith. We are looking forward to welcoming you back to our site!
  
  Thank you for being a valuable part of the Toluna community,
  Mariana
  Toluna Team

• Initial Complaint

  06/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a member for about 3 years and ive done my best in each and every survey and ive even enjoyed them as im disabled and am home most of the time, I like to do the surveys then use the gift certificates for groceries and etc. I was trying to log in and wasn't able to so I contacted Toluna and hope that I would get a response, 2 different times they said to reset my password but I tried and it didn't work, I have 78000 points and want to get a ******* gift card to buy cat food as I dont always have the money so I do surveys to help supplement what I can purchase. I don't understand what is going on and why they picked me to suspend as its not right of them at all, I did all the surveys so now they don't want to let me get my gift card, so they do this a lot from what ive been reading about them today. Isn't there some kind of law against this? They want their cake and to eat it too!! I use 1 email address and 1 home address as its all I have, at 1 point when I first started I did use a different email address but I no longer have access to it and can't use it. I am honest and try to answer to the best of my ability if Im not giving as good of answers as others thats not my fault all I can do is my best!! I would love to be reinstated but if I cant be then I want my 78000 points so I can get my ******* gift card. Thank you.

  Business response

  07/06/2023

  Hello *****,
  
  We are committed to providing our Toluna Influencers with the best and most rewarding experience on our global community, however, at the same time we are also dedicated to providing high quality data to our clients, that rely on consumers’ truthful feedback to make important business decisions. To ensure this high level of quality, we conduct ongoing quality checks of our members across the globe that have been flagged as having the potential to jeopardize the quality, legitimacy and the security of our panel.
  
  During one of these quality checks your account has been flagged as suspicious and your access to surveys has been temporarily suspended.
  After we conducted an in depth manual review of your account and overall activity in our community we decided to reinstate your account.
  
  We realize this was an unpleasant experience but at the same time we hope you understand these checks are necessary to secure the quality standards of our panel and only send quality data to our clients.
  
  Thank you for your understanding and please do not hesitate to contact us for any and all questions you might have.
  
  Kind regards,
  Toluna Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩