Business ProfileforHARP Home Services LLC

On 5/2/22 I purchased a new heating/cooling unit from this company, along with a service contract. Since then, every time I schedule my winter or summer maintenance check they cancel it telling me that I need to reschedule because they have “too many repair appointments scheduled and can’t do any maintenance on my unit”. This has happened with my winter and summer services, even though I schedule them months in advance. The day before my appointments I get reminders via text and email. Each time, within 10 or 15 minutes, I receive the cancellation call. Today when I tried to speak with a manager regarding the cancelled appointment I had for 6/18/24, I was hung up on. I called back, spoke to the dispatch supervisor and was told that the earliest I could get an appointment for my AC maintenance was 10/8/24! Summer will be over by then and I won’t need AC. I explained to her that I have severe asthma and considering the predicted humidity, temps upwards of 100 degrees over the next few days, I need to make sure that my AC unit is working properly and my maintenance appointment to be kept, an appointment that I scheduled in late February or early March of 2024. Plus the fact that they are not honoring the service contract that I paid for. I was never allowed to speak to any manager, being told that someone would get back to me. I feel that I have been ripped off by this company and that the equipment that I purchased from them is not being provided with the required maintenance. I have no idea if something is wrong or not. The dispatch supervisor suggested that I “change my filter more often.” I change the filter frequently, every 30 days, due to my severe asthma but simply changing the filter does not tell me if the mechanical components are working properly. They have not done any maintenance service since it was installed on 5/2/22 and that is deplorable. I feel like I have been scammed.