Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AARP

  601 E St NW Washington, DC 20049-0001

• 

  Aarp

  118 N. Main St Concord, NH 03301

• 

  AARP Kentucky State Office

  10401 Linn Station Rd # 121 Louisville, KY 40223

• 

  AARP Ohio

  2930 131st St Toledo, OH 43611

• 

  AARP Medicare Rx

  P.O. Box 5840 Carol Stream, IL 60197

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a membership on July 11, 2025.....I went in to cancel ALL the DAILY mailings....accidentally canceled membership. asked to be reinstated, they said a credit would be issued.....then they said it was sent to *****, I used a ***************** Card. Its been 3 months....., i have called 5 or more times.....and they said it was done on an APP.....so too bad. I talked to so many people, **** in ****** was a delight to work with, ******** in ******* was the supervisor who was of NO HELP. I have never seen customer *********************** like this. I have been in sales for 30+ years....it is sad how things have changed over the years.......... I show the charges, and show NO Credit on my Apple Card.all I am asking for is the $79 back, or reinstate my membership..... 5 years as I signed up for....for my wife and myself

  Business Response

  Date: 10/17/2025

  October 17,2025
  
  BBB of ******************** and Eastern PA 
  **************************************************;
  ************** 20005 
   
              Re: Complaint # ********
   
   
  To the Dispute Resolution Team:  
   
  We are in receipt of your letter regarding ******* ****** claim that he accidentally cancelled his membership and a refund was not processed; and request his 5-year AARP membership to be reinstated. We have investigated his concerns and welcome the opportunity to respond. 
  
  Mr. ***** has been a valued AARP member for 7 years. The member made a $79.00 payment on July 11, 2025, and the membership was cancelled on July 26th. On August 4th,the member contacted us via chat, to advise that he intended to stop mailings from AARP. During the chat, the representative advised him that his account was cancelled. The member only intended to stop mailings and still wanted the membership. The member stated he did not receive credit for the $79.00 payment and was advised on the chat it would take 1-2 billing statements to get the refund.
  
  The member called us on September 15th to tell us that he did not receive a refund from AARP. The representative on the call advised they would escalate the case to another team to research the refund. On September 17th, a member of our Escalation team attempted to call the member but was unable to reach Mr. ***** and left a voicemail message with their direct phone number. Unfortunately,we did not hear back from the member at that time.
  
  On September 30th, the member called into our contact center and advised they still did not receive the refund and requested the membership to be reinstated.After further investigation, the $79.00 payment made on July 11th was not refunded back to the member after reviewing our payment processor.
  
  Im pleased to confirm we spoke to Mr. ***** on October 17th and apologized for his experiences with AARP. We have reinstated Mr. ****** five-year membership,and also provided a refund for the $79.00 payment as a gesture of goodwill. We confirmed with the member that he successfully was opted out of AARP mailings. We confirmed with the member that he successfully was opted out of AARP mailings on August 4th and September 30th. Mr. ***** was very appreciative of the phone call and considers the matter resolved at this time.
  
  Once again, we apologize for any frustration experienced by Mr. ****** If Mr. ***** has any questions or additional concerns, he may contact me directly at *************, and I will be glad to assist him further. I also can be reached via email at ***************************************************************** or mail at the following address:  AARP ************* Ombudsman Team, **************************************
  
  We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. 
   
  Sincerely, 
   
  ***** ********, Advisor 
  ************* Ombudsman Team 
  ***************************************************************** 

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have patiently attempted to cancel my subscription to Real Simple (RSP2269586547) and Southern Living (SLV2804571681) through numerous website. Each site requests that I go to another website, with the result of ending at the start of my quest. Enough is enough!!! These magazines were AARP Rewards and now seem like booby prizes. Please end these two subscriptions. First step: received an email (9.23.25)from Real Simple stating that magazine would be renewed and my credit card charged, I went to the Real Simple website and was informed that because an AARP Rewards could not cancel at Real Simple. I went to AARP Rewards Chat with ***** on 9.30.25 and he gave me a link to cancel the subscriptions (****************************), which I visited for each subscription. And received a verification that each request had been received (9.30.25), but then received another email from this new site that I must go elsewhere, again. I just want these two rewards magazines stopped, now.

  Customer Answer

  Date: 10/08/2025

  I have jumped through SO many hoops and each time I am redirected to a prior site that DID NOT help me.  I just want the subscriptions cancelled for Real Simple and Southern Living--this has been a lengthy nightmare that as a senior citizen (71) I need to finalize NOW.

  Business Response

  Date: 10/20/2025

  Dear Better Business Bureau,
  
  I am writing to request for an extension to reply to the member's response. We are still awaiting further information from the AARP Rewards team,which is essential for us to provide a comprehensive response.
  

  We appreciate your understanding and support in this matter. Please let us know if this extension can be granted.
  
  Thank you for your attention to this request.
  
  Sincerely,
  
  ***** Castro                                                                                                                                                                                                                                                                              AARP Consumer Care Ombudsman Team       

  Business Response

  Date: 11/05/2025

  To the Dispute Resolution Team: 

  Attached is our response to Complaint # ********.         

  Sincerely,
  ***** ******,Advisor                                                                                                                                                                   
  

  Customer Answer

  Date: 11/05/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23963354
  
  I am rejecting this response because:
  
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a paid annual membership with AARP and my account is currently restricted. I am unable to redeem my rewards. I wanted to redeem them for a $5 ******** gift card. This is the second time this has occurred since I signed up and I only signed up June 16, 2025! That's twice in only 3.5 months! Last time it took AARP nearly an entire month to resolve the issue and now I have the same problem again. I was not refunded for the lost month last time nor was I compensated for the $10 worth of gift cards This now totals multiple months in which my account has been restricted and $15 total loss in gift cards. I have not violated ANY terms of use, which they confirmed last time. Nonetheless, here we are again. I want this corrected immediately AND I want compensation for the $15 in lost gift cards AND the loss of multiple months of full access to my account (I paid $15 for the membership).

  Business Response

  Date: 10/14/2025

  October 14, 2025
  
  The Better Business Bureau of ******************* and
    **********
  *****************************
  **********, *******; 20005
  
              Re: ************************ # ********
  
  We are in receipt of your letter dated September 30th,2025 regarding the complaint of ******* ******* that she was unable to redeem points and gift cards on the AARP Rewards website. We have investigated Ms. ******** inquiry and welcome the opportunity to respond.
  
  Our records show that Ms. ******* contacted AARP on September 30th via chat, and on October 1st, 2025, via telephone, to report difficulties redeeming points for gift cards on the AARP Rewards website. The chat representative was unable to assist during that interaction because the member would not provide the required information to verify her account. On October 1st, the member contacted us via telephone, and the agent on the call advised the member there was an issue with her Rewards account and needed to escalate to another department for further assistance.
  
  After reviewing the account, the Rewards access was restored on October 7th, 2025, and Ms. ******* is now able to redeem points on the website. We understand that Ms. ******* requested compensation for the gift card redemption issues. We have provided below a link to the full terms and conditions of the program, of which the user agreed to follow as a condition of access to the program. Note the section in the guidelines on completing learning activates,gaming and enforcement.  If these or any other rules are not followed,users will have issues using the program which may result in a permanent loss of access to Rewards.  
  
  We apply these standards consistently across our platform to maintain fairness for everyone as AARP Rewards has a responsibility to protect the integrity of the program for all users.  Please note that the user's reward points will not begin to expire until June 2026.
  Additionally, as outlined in the Program Terms and Conditions, reward points:
  Do not constitute property.
  Do not entitle participants to any vested rights or interests.
  Have no cash value.
  
  The Sponsor reserves the right to suspend or terminate a participants Rewards Account or deem a participant ineligible for sweepstakes or other promotional opportunities if there is suspicion of fraudulent activity or gaming behavior that violates the intent of the Program Terms and Conditions.
  

  Any failure to comply with these Terms and Conditions, including any conduct deemed detrimental to the Sponsor or any misrepresentation or fraudulent actions related to the Program, may result in:
  Termination of participation in the Program.
  Forfeiture of any accrued reward points.
  Additional legal or equitable remedies available to the Sponsor.
  
  The program guidelines are posted below.
  
  **************************************************************************************************************************************************
  
  If Ms. ******* has any questions or additional concerns, she may contact me
  directly at **************, and I will be glad to assist her further. I also can be reached via email at ***************************************************************** or mail at the following address:  AARP ************* Ombudsman Team, **************************************
  
  Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
  

  Sincerely,
  ***** ********
  Advisor, AARP Ombudsman Team
  *****************************************************************

  
  

  Customer Answer

  Date: 10/15/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23956253
  
  I am rejecting this response because: I am not requesting compensation for the rewards. I am requesting compensation for the nearly 2 months of lost access to my PAID AARP membership. I paid $15 for the year. That's $1.25 per month. Give me $2.50 for the lost time and take measures to ensure I don't keep getting locked out. There is no justification for it as I have not violated any of the terms!
  
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LOOKING OVER MY BANK STATEMENT AND NOTICED AARP TOOK $20.00 OUT MY ACCOUNT AND I DONT HAVE MEMBERSHIP WITH THEM. I CALL THEM ASKING WHY WAS MONEY WITHDREW FROM MY ACCOUNT WHEN I DONT HAVE MEMBERSHIP. THE LADY ASKED ME FOR MY PHONE NUMBER AND ADDRESS. SHE SAID SHE DIDN'T SEE ANYTHING UNDER MY PHONE # SHOWING I WAS A MEMBER AND GAVE ME A NAME OF ****** ****** UNDER MY ADDRESS. SHE ASKED IF I KNEW HER AND I TOLD HER NO AND THAT NO MAIL EVER CAME TO MY HOUSE FOR THAT PERSON. SHE SAID HOLD ON SHE NEEDS TO SPEAKS TO HER SUPERVISOR. CAME BACK ASKING FOR MY E-MAIL ADDRESS AND I ASKED WHY IF I DONT HAVE MEMBERSHIP WHAT SHE NEED IT FOR. I REFUSED TO PROVIDE IT.

  Business Response

  Date: 10/14/2025

  October 14, 2025
  
  Dispute Resolution Team
  BBB of **********************************
  *****************************
  *******************; 20005
  
              Re:******* ******, ID # ********
  
  To The Dispute Resolution Team:
  
  We are in receipt of your letter regarding ******* Butlers claim AARP charged $20.00 for a membership that she does not have and wants to be refunded for the transaction. We have investigated this matter and welcome the opportunity to respond. 
  
  On September 24th, 2025,Ms. ****** called the AARP contact center to advise that $20.00 was withdrawn from her bank account by ********************** and advised that she did acknowledge having a membership years ago, but she did not renew the membership. The representative asked Ms. ****** for information to see if there was an active membership. The representative was unable to locate an account for Ms. ****** using the telephone number that Ms. ****** provided and asked the member to provide their mailing address. After reviewing the address, it was associated with a different individual named ****** ******. Ms. ****** stated she did not know this individual, and no mail was received for this person at the address.
  
  After the representative consulted a supervisor for assistance, the representative asked Ms. ****** to provide an email address to help locate the membership and advised her there might be an automatic renewal that caused the payment. Ms. ****** refused to provide the email address and advised she would contact the BBB and the call ended. With the email address Ms. ****** provided in the BBB complaint, we were able to locate her membership.  
  
  Following a thorough review, we confirmed that Ms. ****** established her membership on May 26, 2017, and opted into automatic renewal on September 19, 2023. This renewal occurs annually. On September 20, 2025, AARP withdrew $20.00 from her bank account as part of the renewal process. Records indicate that Ms. ****** initiated a chargeback on September 24, 2025, which is currently being addressed through the chargeback resolution process. Her membership was officially canceled on September 30, 2025.
  
   If Ms. ****** has any questions or additional concerns, she may contact me
  directly at **************, and I will be glad to assist her further. I also can be reached via email at ***************************************************************** or mail at the following address:  AARP ************* Ombudsman Team, **************************************
  
  Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
  
  
  Sincerely,
  ***** ********
  Advisor, AARP Ombudsman Team
  *****************************************************************

  Customer Answer

  Date: 10/17/2025

  After my first year of membership I never renewed because I was not pleased with it. If I selected automatic withdrawal which I dont recall why havent yall withdrew from my account in previous years. 2017 - 2025
  
   Complaint: 23952851
  
  I am rejecting this response because:
  
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 10/17/2025

  ***** ******** stated I could call him direct @ ************ with no voicemail addressing its him. I called him twice no answer 

  Business Response

  Date: 10/21/2025

  Good morning. I called Ms. ****** this morning and talked to her. I believe based on our phone conversation this morning, Ms. ****** should be good now. She has my direct phone number if she needs further assistance. Please close out the BBB case.

   

  -*****

• Initial Complaint

  Date:09/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassment. They wont stop sending me mail even though Ive asked and told them to stop. I dont care if Im on a mailing list! I am NOT interested in their mail and they refuse to RESPECT MY PRIVACY!!

  Business Response

  Date: 10/06/2025

  October 6, 2025
  
  Dispute Resolution Team
  BBB of **********************************
  *****************************
  *******************; 20005
  
              Re:******* **********, ID # ********
  
  To The Dispute Resolution Team:
  
  We are in receipt of your letter regarding ******* *********** claim that she continues to receive unwanted mailings from AARP. We have investigated this matter and welcome the opportunity to respond. 
  
  AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from AARP. After reviewing our records, we see no prior communication from Ms. ********** requesting to cease receiving mailings from AARP. We processed Ms. *********** request in our system on September 25th, 2025, so that no additional mailings go to Ms. *********** We apologize for any aggravation Ms. ********** has experienced in receiving the unwanted mail.
  
  As some mailings are prepared ahead of their distribution date, it may take up to 6 weeks for this request to filter through our database and those of our affiliated service providers.
  
  In addition to targeted solicitations (those sent to a particular person at a specific address), AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These items are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50-plus household. 
  
  If Ms. ********** receives additional targeted mailings after November 6th, she may call me directly at **************, and it would be my pleasure to assist her further. I ask that she please have the mailing available, as each notice has specific codes that will help investigate further.If more convenient, Ms. ********** may send the mailing to me by email at: *************************************** or by U.S. Mail at the following address: AARP, Consumer Care Ombudsman Team, ************************************************************************; 20049.
  
  We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
  
  Sincerely,
  
  ***** ********
  Advisor, AARP Ombudsman Team
  *****************************************************************
  

• Initial Complaint

  Date:09/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AARP CONTINUES to send UNSOLICITED JUNK MAIL via the **** to my home, addressed to someone who does not live here and is unknown to me. I have called, written, and emailed requesting to OPT-OUT and all of my requests have been ignored. I DO NOT KNOW THIS PERSON AND I DO KNOW WHY MY ADDRESS IS ASSOCIATED WITH THIS NAME.

  Business Response

  Date: 10/02/2025

  To the Dispute Resolution Team:

  Attached for your review, please find our response to Complaint # ********.                                                                          

  Sincerely,
  ***** ******, Advisor                                                                                                                                                                                                                                                                    ************* Ombudsman                                                                                                                                                                                                                        *****************************************************************

   

  Customer Answer

  Date: 10/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23931807
  
  I am rejecting this response because: This unscrupulous business clearly did not understand my complaint.  This was a targeted mailing, addressed to someone unknown to me who does not reside at my address - the address that was listed on the marketing mail.  This has to stop immediately.  Their response is just a shady tactic to shape the narrative and to avoid responsibility.  I will gladly escalate this matter to the ************************ if necessary.  I have rights. These mailing must stop permanently.  It's my opinion that this company should be heavily fined for their flagrant abuses and disregard of the opt-out laws.  My opinion of AARP could not possibly be any lower.
  
  
  Regards,
  
  ***** ***********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ******* plus through AARP on September 3 2025 for $58.00 and cancelled it on September 10 2025. I called AARP and told them to issue a credit to my MasterCard and they said someone from AARP will call me back and no one has.

  Business Response

  Date: 09/17/2025

  September 17, 2025
  
  BBB of ******************* &
  Eastern Pennsylvania (**************)
  ************************
  *******************************************
  
  Attn:BBB Representative
  
  Re:****** *****
  ***********
  
  Dear BBB Representative:
  
  This letter is in response to a recent complaint to the Better Business Bureau,filed by ****** *****. The issue is regarding concerns with a refund request for a ******** membership. This complaint has been referred to me for investigation and response.
  
  Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response. 
  
  I have been in contact with Mr. ***** and informed him that he purchased a *******+membership through *******, and the funds are sent to ******* directly. AARP is unable to process a refund for charges made to another entity. Mr. ***** informed me that he had filed a complaint, disputed the charge and then disconnected the call. No additional action can be taken, nor can AARP process a refund.
  
  We apologize for the inconvenience Mr. ***** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************
  
  Sincerely,
  
  ******** *****
  AARP Services, Inc. 
  *********************;
  *******************
  AARP Case ID: ********

• Initial Complaint

  Date:09/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AARP is open to anyone 18 years or older. I have been a member of AARP for over 40 years. AARP offers a "Rewards" program. Members can earn points by viewing videos of many topics, take a test, use a calculator, and other ways such as a fitness tracker. I have been viewing their videos, taking tests, and using the calculator for many years without issue. Members are limited to earning 7500 points per day (non paying members can earn 5000 points per day). Members can redeem the points for select merchant gift cards, sweepstakes, and "Instant Win" games. I have been earning and redeeming my points daily with some of these offers as well as the gift card redemptions, limited to three redemption of gift cards per month. I have followed the same routine on a daily basis for several years--earning points with the activities and redeeming the points. October 30, 2024, I was unable to earn or redeem. I contacted AARP by phone or chat or email trying to understand what had happened. No one at AARP could provide me with an answer yet I could not participate. I was eventually told I was not "following the rules" and I was committing fraud. I asked for proof but at this point AARP told me the case was closed and my Rewards account was suspended. Other members on a community forum expressed the same problem. Some members were able to get their accounts resumed but most comments indicated the "follow the rules" and no action was done. I had about 2 million points in October 2024 and now I have about ******* due to AARP draining my account for not using my points within a year after earning. I would like my Rewards account reinstated and written proof of any wrongdoing if found. I still have an active AARP account but I cannot access the Rewards account. I have lost the opportunity to redeem points since October 30, 2024. NOTE AARP Rewards site is currently "under maintenance" since September 1, 2025, and nothing can be viewed on their Reward site.

  Business Response

  Date: 09/19/2025

  Thank you for bringing this matter to our attention, attached is our response to Complaint ID ********.       

  Sincerely,
  ***** ******, Advisor 

  Customer Answer

  Date: 09/19/2025

  Regarding your reply to my complaint with BBB regarding your choice to deactivate my AARP rewards account Nov 25, 2024:
  
  
  You claim I fraudulently acquired points on your site, specifically with activity.  Your site allows me to participate in various point earning activities including viewing videos, using a calculator, playing games, and taking quizzes.  Furthermore each of these activities does not require a time commitment, just the activity.  Therefore if I watch a short video in its entirety or a long video in its entirety, the points are awarded.  If I play a game quickly or slowly the points are awarded.  If I use your calculator regardless of my input points are awarded.  And if I answer your quiz, whether my answers are wrong or right, points are awarded.  You claim my pattern for earning was inconsistent yet I have been performing these same actions for the entire time that your program has been in existence.  If I was inconsistent all the time I was using your site, did I follow the rules?  Did I use another means to obtain points?  If your site is allowing members to consistently perform the same actions for days, weeks, months, or years, who is responsible for this?  Why are my actions suddenly fraudulent if all I was doing was exactly what your site requests?  I watched the videos.  I played games.  I answered quizzes.  I entered calculations.  What am I doing fraudulently?

   

  NOTE this reply is also being sent directly to the AARP email address provided since this is the first time I was offered this address.

  
  

  Customer Answer

  Date: 09/23/2025

  It is unfortunate that AARP chooses not to communicate with members when contacted directly.  I have tried communicating with them via the emails on their site only to get no answer.  After this latest answer through your site, I once again tried to contact them via the email they provided in the  answer to you, only to once again be ignored by them directly.  It appears that the only reason they are responding to you is your request, not the request from the members.  If this is the way AARP thinks members should be contacted, it seems AARP is not as concerned about the members as they claim to be.  If they have received any funding whether from the members subscriptions or other means, maybe they should be more transparent in alerting members to the fact they do not respond to inquiries.  Thank you for your help.

• Initial Complaint

  Date:09/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** had an ongoing problem with AARP supplemental. They have discontinued my insurance six times in recent history. The last time in order to resolve it I had to go through the Better Business Bureau and ultimately dealt directly with United healthcare. United healthcare assured me that not only was my insurance reinstated. It would be on auto pay and deducted from my checking account each month. This week, I received a letter from AARP saying that I hadnt paid my premiums and that I owed them over $1000 and that they were cutting off my medical insurance. I truly dont understand what the problem is and I no longer care. This has to be fixed once and for all, and it has to happen now. **** ******

  Business Response

  Date: 09/24/2025

  September 24, 2025
  
  BBB of ******************* &
  Eastern Pennsylvania (**********, **)
  ************************
  *******************************************
  
  Re: **** ******
  ID: ********
  
  Dear BBB Representative:
  
  This is a response to a recent complaint to the Better Business Bureau, filed by **** ******. The issue is regarding a payment request from UnitedHealthcare and previous cancellations of Ms. ******* policy. This complaint has been referred to me for investigation and response.
  
  Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and response. Since **** ****** is referring to issues with UnitedHealthcare, we forwarded her complaint to UnitedHealthcare for investigation and response. UnitedHealthcare will be contacting her directly to advise the outcome of this matter.
  
  We truly apologize for any frustration **** ****** experienced. Should she have any additional questions or concerns to bring to my attention after hearing from UnitedHealthcare, she can respond directly to this complaint or call me at **************. Should you have any additional questions, please do not hesitate to contact me.
  
  Sincerely,
  ****** *****
  Member Relations
  AARP Services******
  ****************************************************************
  ASI Case ID: ********

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a zero pay AARP Medicare Advantage plan member ************** and received a bill for $10.20 which I never received before. They told me it was a penalty and next month I would receive another? A penalty for what? I have had o pay insurance for years and do not know what I am penalized for?

  Business Response

  Date: 09/09/2025

  September 9, 2025
  
  BBB of ******************* &
  Eastern Pennsylvania (**********, **)
  ************************
  *******************************************
  
  Attn:BBB Representative
  
  Re: ***** ****
  ID: ********
  
  Dear BBB Representative:
  
  This letter is in response to a recent complaint to the Better Business Bureau,filed by ***** ****. The issue is regarding an unfamiliar bill from UnitedHealthcare.This complaint has been referred to me for investigation and response.
  
  Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response.
  
  Since AARP is not the service provider, we unfortunately cannot access Ms. ***** records with UnitedHealthcare to address her concerns. To assist, we forwarded the complaint on behalf of ******* to UnitedHealthcare to have a thorough review and investigation completed.
  
  UnitedHealthcare advised that Medicare sent information on July 16, 2025, explaining that ******* had 14 months of non-coverage for prescription drug coverage. This resulted in a late enrollment penalty, and UnitedHealthcare must update its records to match Medicare.
  
  We apologize for the inconvenience Ms. **** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling *************.
  
  Sincerely,
  ****** *****
  Member Relations
  AARP Services, ****
  *********************************************************************
  AARP Case ID: ********