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Find a Location

Industrial Bank has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Industrial Bank

      4812 Georgia Ave NW Washington, DC 20011-4522

    • Industrial Bank

      4400 Massachusetts Ave NW Washington, DC 20016-8001

    • Industrial Bank

      2000 14th St NW Washington, DC 20005-7801

    • Industrial Bank

      1800 Martin Luther King Jr Ave SE Washington, DC 20020-6900

    • Industrial Bank

      1317 F St NW Washington, DC 20004-1105

    Business ProfileforIndustrial Bank

    Bank
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Industrial Bank has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Industrial Bank

        4812 Georgia Ave NW Washington, DC 20011-4522

      • Industrial Bank

        4400 Massachusetts Ave NW Washington, DC 20016-8001

      • Industrial Bank

        2000 14th St NW Washington, DC 20005-7801

      • Industrial Bank

        1800 Martin Luther King Jr Ave SE Washington, DC 20020-6900

      • Industrial Bank

        1317 F St NW Washington, DC 20004-1105

      Location of This Business
      4812 Georgia Ave NW, Washington, DC 20011-4522
      BBB File Opened:
      5/12/1959
      Years in Business:
      90
      Business Started:
      1/19/1934
      Business Incorporated:
      8/1/1934
      Type of Entity:
      Corporation
      Business Management
      • Mr. Doyle Mitchell, President & CEO
      • Ms. Jacqueline Boles, Senior Vice President
      Contact Information

      Principal

      • Mr. Doyle Mitchell, President & CEO
      • Ms. Jacqueline Boles, Senior Vice President

      Customer Contact

      • Mr. Doyle Mitchell, President & CEO
      Additional Contact Information

      Fax Numbers

      • (301) 839-8745
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/09/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On January 11 2023, I spoke with *** at Industrial Bank, regarding the removal of a past user. She told me the only way I could remove this person is if I send them a written statement that is dated and signed stating I want this person off the account. I emailed her a digital version of Notice of Removal, along with a signed handwritten statement stating I would like to remove this person from the account. The same person who was suppose to be removed from the account, was allowed to withdraw $2,177.00 on February 8,2023. I contacted the bank on February 9, 2023 and found out they in-fact, did not remove them from the account, they say said they would. I spoke with ***, and she said I did not do the second part of the procedure. On January 11, 2023, when we spoke, she did not notify me of a second part. When I asked what it was, she was unable to tell me because she did not know herself. She then spoke to the manager, and the manager said the second part is to come into the bank, and receive a new set of cards. I was not once told about this procedure, and the person who was suppose to be removed from the account, still has access to this money. The bank has taken no responsibility for their actions and loss of my money. I am sure these phone call are recorded as well.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pr C

      1 star

      05/24/2024

      This company have been so stressful to work with and navigate, the customer service is always amazing for the most part, however the company system is draining. Most recently I called to receive my direct deposit information and basically, they did not provide me with the correct information, when I figured out why the information was not correct despite calling Mult time to verify the gentleman noted since the company merged all accounts had to add five zeros. Do you know how stress I am finally received a job where I can catch up on bills and I might have to wait another two weeks.My card is always blocked for "security reasons" they always canceling / resending without notification. it's an 800 limit a week god forbid I'm paying bills. I was told I had to send in a letter to get it increased, only for someone to do it over the phone at a later date. You can only make about 8 transactions a day I was not told this upon opening my account. this includes online shopping etc. so even if I spend 50$ but used my card 8 times my card will lock. all I had to learn through inconveniences. They do not have 24 hour I don't have costumer service on a daily. Don't get locked out on a weekend. No apple pay / no ***** and my location don't have ATMs on the inside just one on the outside and its always dirty.

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