Business ProfileforGeorgetown Cupcake

I ordered a dozen cupcakes from Georgetown Cupcakes on May 22, 2023. They were to be delivered to Coeburn, VA on May 26 for a special lady's 100th birthday. They did not arrive until May 31. I received several messages from *** stating that the expected delivery date was May 26. When they didn't arrive on the 26th, I started checking with Georgetown Cupcakes and ***. I could not find a live person to speak with. Most of the time there would be no answer at either place. Still today June 5, I have not been able to speak to anyone about what happened. The charge was $66.52. $22 of that was a charge for overnight delivery with ***. The Cupcakes were delivered on the 31st. They were left at the gate of the residence in Coeburn, VA. The order number was *******. The tracking number was *-*****************. I sent an email to the shipping dept at Georgetown Cupcakes. I received a reply that someone would be in touch with me within one business day. That has been 4 or 5 days ago, and I still have not heard a word from them. I hope you can resolve this for me. I wish I had checked the BBB score before I ordered. Other family members and I have ordered from the company Several times. We had great experiences before. The Cupcakes are expensive, but they are delicious. I will not order from them again until I see an improvement in their BBB score. I hope that you are able to negotiate a refund for me. I don't believe I would enjoy the cakes themselves after the hassle this transaction has been. Thank you for your efforts in trying to resolve this issue.