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Business Profile

Mental Health Services

TheraPetic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

About

About This Business

TheraPetic is a 501(c)(3) nonprofit organization registered to provide mental health services and support to you and your pet as an Emotional Support Animal (ESA) by providing instant and unlimited ESA documentation. 

Products and Services

Service/Support Animal Letters and Registration

Business Details

BBB File Opened:
10/29/2018
Business Started:
6/29/2016
Type of Entity:
Non-profit Organization
Business Management:
Mr. Kenneth Gaughan, Director

Additional Contact Information

Principal Contacts
Mr. Kenneth Gaughan, Director
Customer Contacts
Mr. Kenneth Gaughan, Director

Additional Information

Refund and Exchange Policy

TheraPetic cannot guarantee that every airline employee or landlord will follow the requirements outlined by the Federal and Canadian rules and regulations which govern Emotional Support Animals.

In the unlikely event you are denied an accommodation by an airline, landlord or housing management agent due to a claim that your service/support animal letter and/or airline form is not valid, we will provide you with the informational resources to assist you.

It is not our policy to refund letters due to other entities’ refusal to follow federally mandated guidelines to accept your service/support letter and/or airline form.

Since TheraPetic fully guarantees its product and services, if you purchased an item that is not satisfactory to your expectations, you may return the item to the return shipping address found on the package for a full refund within thirty (30) days of purchase as evidenced by a postmark. We do not provide refunds on items that exceed thirty (30) days from the date of purchase.

We know you may have questions so please contact us at [email protected].

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