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Business Profile

Publishers Periodicals

The Kiplinger Washington Editors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recently received several notices to renew my subscription which they say ends Dec 2023. In 2021, I renewed for a 3 year period which would mean my subscription actually ends Dec 2024. I have tried to contact them several times by methods listed on their website. There has been no response from them.

    Business Response

    Date: 11/08/2023

    Dear ******************,

    *************************, ************************** ********************************************************************

    Account number **********

    I have pulled your subscription up on our files. I can see that you that on Dec. 17, 2020 you placed a 1 year subscription to the Kiplinger Letter. On September 23, 2021 you placed a subscription for a 2 year subscription to The Kiplinger Letter which expires with the December 21, 2023 issue. On Jan 15, 2022 you gave a 1 year subscription to: *******************************, *************************************************************** and her subscription expired with the Jan12, 2023 issue of the Kiplinger Letter,

     Sep 23, 2021 Self Active *** $149.00 2 year subscription.

     Jan 15, 2022 Gift Donor Non-subscribing donor (********'s subscription and you paid $49.00 for 52 issues, which is 1 year)
     Dec 17, 2020 Self Expired ** $49.00 1 year subscription

    Please let me know if you need further assistance or clarification.

    I look forward to hearing from you.

    Regards,

    *********************

    Customer Answer

    Date: 11/09/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: Per the attached, I agree I paid $149.00.  BUT, it was for 3 years not 2.  A 2 year deal was $109.00 (see attached).  I paid for the 3 year deal.

    Regards,

    *************************

    Business Response

    Date: 11/14/2023

    Dear ******************,

    I have added the 52 issues to your subscription to The Kiplinger Letter. Your new expiration date is Dec. 12, 2024.

    Please accept our sincerest apologies for the frustration that this has caused you.

    Regards,

    Customer Answer

    Date: 11/16/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    poor service, internet states I do not have an account even though I paid up for 2 yrs this past Julyl and paid. no one returns calls. terrible service. C- is too high of a grade for this company. Never again. will I send these folks money for poor service. I cannot get into my internet account with them. lousy service, system and support. they now seem to have a monopoly after they bought money magazine. but waste of money when no support to get into account online. was able to in past but they must have changed something. after 1 attempt i am locked out and says i do not have an account. then it asks for info to unlock which then just takes you in circles. poor service. I suspect otters are disappointed in this service as well. need a phone number of a live voice who will help me on phone. they can e-mail me the number. but don't need to be on hold need a live voice who knows something and cares. may not be possible with these run around folks.they need to email me a phone number where i can call and get a live voice. i have a phone uber I call but I leave message and don't get called back. terrible internet servie obce they get your monet.wich I never saw thier add. or signed up for their poor service.

    Business Response

    Date: 08/24/2023

    We are reaching out to you to see if the problem has been resolved for accessing your digital subscription.
    We checked and our records do show you have access under email address ***********@****.com.
    Please reply to let us know you can access or can not for Kiplinger's Personal Finance.
    We want to make sure if you have any problems this is fixed for your access.
    To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence.
    Thank you,
    ****
    Customer Service

    For all your subscription service needs, visit service.kiplinger.com the quick, easy and safe way to manage your account and answer any questions you may have in one convenient place.

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a subscription of the Kiplinger personal finance magazine in August 2022. It was a bundled subscription for hard copy and a digital copy. In fact I really only needed the digitial copy since I'm usually traveling overseas most of the time, but since the price was the same I got both. Since spending $43 on this subscription I have never received the digital copy. When I log into my account it shows I have both a digital and hard copy subscription but when I go to the page for accessing my digital content their site claims I have no digital subscription. I also discovered that the hard copy of my magazine was getting mailed to the wrong address (my brother's address, which happens to be my credit card mailing address but not the mailing address I used for this subscription). I tried to address this problem through their help line but in the end the person I was engaged with said they didn't know how to fix it. I asked to then just cancel my subscription and get my money back but they refused. Now I still don't have the digital subscription and no way to resolve the problem. My desired outcome is to get the digital subscription that I asked for. If I can't get this then I would like a full refund.

    Business Response

    Date: 08/24/2023

    7/14/23

    Dear ***,

    We are reaching out to you to see if the problem has been resolved for accessing your subscription. 

    We checked and our records do show you have access. 

    Please reply to let us know you can access or can not for Kiplinger's Personal Finance. 

    We want to make sure if you have any problems this is fixed for your access.

    We want to make sure if you have any problems this is fixed for your access. 

    To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence. 

    Thank you, 

The Kiplinger Washington Editors, Inc. is NOT a BBB Accredited Business.

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