ComplaintsforThe Kiplinger Washington Editors, Inc.
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Complaint Details
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Initial Complaint
12/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I requested a refund from the magazine for me cancelling further issues sent to me. On September 4th I got a response they will send me a check for $24.76 for the balance. I did receive the check and deposited in the bank. My bank later called and said the check had a bad routing number after a few attempts to process it and on top of it charged me a $10.00 fee. I contacted them again on October 13 about what happened and wanting a check now for $34.76. They said they would forward the info a long on October 18. I emailed again on November 23 that I have heard nothing back and there is still no response. I have all emails if you need them further.Business response
01/04/2022
On January 3 a refund check was issued to *************************** by Kiplinger's fulfillment bureau, ************ in Boone, IA.
Chris M*********
Vice President of Marketing
***************************
The Kiplinger Washington Editors, Inc.
***********************
Washington ** 20005
Re: Complaint ID ********; ***********************
Dear ***************************:
The Better Business Bureau received a complaint about your business. After reviewing the complaint, we believe that it requires a response from your company.
We recognize that there are two sides to every dispute and simply request your cooperation in making a good faith effort to resolve the dispute. Our objective is to assist both parties in reaching a mutually agreeable resolution.
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Dispute Resolution Team
[email protected]
Phone: ************
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CUSTOMER EXPERIENCE INFORMATION
Customer Information:
******************************************************************************************** *****
Daytime Phone: **************
E-mail: ************************
The details of this matter are as follows:
Complaint Involves:
Service Issues
Customers Statement of the Problem:
I requested a refund from the magazine for me cancelling further issues sent to me. On September 4th I got a response they will send me a check for $24.76 for the balance. I did receive the check and deposited in the bank. My bank later called and said the check had a bad routing number after a few attempts to process it and on top of it charged me a $10.00 fee. I contacted them again on October 13 about what happened and wanting a check now for $34.76. They said they would forward the info a long on October 18. I emailed again on November 23 that I have heard nothing back and there is still no response. I have all emails if you need them further.
Desired Settlement:
RefundTell us why here...Customer response
01/23/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:---------- Forwarded message ---------
From: ********************* <************************>
Date: Sat, Jan 22, 2022 at 1:10 PM
Subject: Case #********
To: *********************************** <***********************************>Hello,On the above case number I just received a check in the mail yesterday. The check is written for $24.76. As clearly explained in my first contact my bank charged me $10 for the bad check that had a bad routing number. As requested, I want Kiplinger to cover this cost. Therefore, I want a check for $34.76. I will not cash this check until I get a $10.00 check for the difference or a $34.76 check sent to me.Thanks,**********************************************Initial Complaint
08/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have called twice to cancel my subscription to Kiplingers Personal Finance Magazine (8/4/21 and 8/16/21). During both calls I was told the computer system was down, but when the system was up they would cancel my subscription and refund my $34.95. I have not received a refund. I never subscribed to this magazine. My ************** subscription was changed to Kiplingers at some point. I want my subscription cancelled and I want my $34.95 refunded.Business response
08/24/2021
Regarding customer ***********************************, his subscription has been canceled and a refund check for $34.95 is due to be mailed to him from the Kiplinger office in Washington, DC some time during the week of August 23.
*********************, Vice President of Marketing
--- --- --- ---
***********************************
***********************************************************************************************************
Daytime Phone: **************
E-mail: *************************
The details of this matter are as follows:
Complaint Involves:
Repair Issues
Customers Statement of the Problem:
I have called twice to cancel my subscription to Kiplingers Personal Finance Magazine (8/4/21 and 8/16/21). During both calls I was told the computer system was down, but when the system was up they would cancel my subscription and refund my $34.95. I have not received a refund. I never subscribed to this magazine. My ************** subscription was changed to Kiplingers at some point. I want my subscription cancelled and I want my $34.95 refunded.Initial Complaint
08/10/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled my subscription to Kiplinger Personal Finance magazine via their customer service, almost 2 months ago. They first told me that I would receive my refund by credit card. I waited, and it didn't appear. So I asked again, and they said they were "unable" to do the credit card refund, although they had the correct data. Then they said several weeks ago that they would mail me a refund check. I never received that check. I am getting the strong impression that they are lying in order to keep my money and get me to go away. I escalated to the magazine leadership by email, and received no reply.Can the BBB help me get this long-promised refund? I'm sick and tired of being lied to, and I just want the money that is owed me.Business response
08/29/2021
Hello,
We are cutting a check for the refund in the amount of $6.65 and it is being mailed from Kiplinger Washington Editors main office in Washington, DC to:
*************************
***************************************************
Please let me know if there are any more questions or concerns.
Thank you,
*********************
Customer response
08/31/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.