Complaints

This profile includes complaints for Nomadic Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nomadic Real Estate

  727 15th St NW Ste 210 Washington, DC 20005-2127

  
• 

  Nomadic Real Estate

  215 C St SE Apt 412 Washington, DC 20003-1947

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported suspected mold in my apartment on July 16th. On July 21st a technician came out and confirmed there was mold. No additional action was taken until 15 days later; on August 5th ANOTHER technician came out and tested the air for mold. This technician again confirmed the obvious mold growing on the AC unit as well as in the bathroom. No action has been taken since. I have received zero response from Nomadic since August 4th. It is now August 21st, 17 days later, and Nomadic has not responded regarding the results of the air test or how they will remedy the mold. I have a low immune system and have informed them of my health concerns and they are still not taking any action. This is in addition to another ongoing maintenance issue. In December the hot water in the shower stopped working. It was not replaced until April 26th, leaving me without hot water for the entire winter. When they replaced the shower fixture they knocked out the tiles in the shower and put up duct tape. The duct tape has been there since April 26th. They still have not completed that repair as of today. In response to not having hot water all winter, my property manager *********************** stated on May 5th they would talk to the landlord about a rent concession and have an update soon. There has been continued correspondence regarding the rent concession, which has been promised, and they have still not delivered on as of today. It is unreasonable to expect me to live through the winter without hot water. It is unreasonable and dangerous for me to be forced to continue to pay rent and live in an apartment with mold. Nomadic is directly causing danger to my health. It is unacceptable yet despite my numerous emails and calls, I receive no response and no action. I have called the main line multiple times and asked to speak to the PM supervisor, and was informed they don't have access to anyone's phone number or email.

  Business Response

  Date: 08/29/2023

  Hi ******, thank you for reaching out to us regarding the mold concern at ************************. We understand the seriousness of this issue and will do everything we can to expedite this process. On July 21st, Ash Maids, a water restoration company was onsite to provide a quote for remediation. At the time of the visit they did not test for mold and as a result, we were unable to identify the specific type of growth. Because AshMaids quote only accounted for treating the visible growth and not the source, I reassigned the meld to a mold remediator, ES Environmental Solutions. I scheduled the technician to perform an assessment on August 2nd. The technician did not come, and I was unable to get a hold of him to reschedule. As a result, I then sought a new vendor. The owner wanted us to use ************, as this vendor has treated the building in the past. I attempted to get a hold of the technician but couldnt make direct contact. As a result, I asked the owner to consider a new vendor, ***** LLC, which he accepted. ***** LLC performed an assessment on August 5th. I received the report on August 25th. The report confirmed their were elevated levels of spores, but did not specify a course of treatment. I attempted to get a hold of the technician and finally spoke with him earlier today. He was on vacation for the last few days. They informed me that the source of the issue is the **** unit as the ventilation system is not allowing air to flow freely which is causing condensation to occur. They recommended having an HVAC tech assess the unit as the panels may need to be reconfigured. I'm going to clone this meld and assign our HVAC tech, *** ********** who will be onsite tomorrow to assess the unit. ***** LLC recommends that the HVAC tech perform their portion of the work first, as this is the source of the issue. Once completed, we can then schedule any necessary cleaning from there.

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details/Timeline: - I have been a customer (landlord) with Nomadic since June 2022 - Since becoming a customer, Nomadic has always deposited my tenant's rent after being received from the tenant - Nomadic then switched to a new payment system on January 5th, 2023 - As part of this switchover, Nomadic sent out marketing materials to customers (landlords) claiming rent would be sent out when received and deposits to landlords would take place after they have cleared Nomadic' s accounts - During this software switchover, Nomadic privately made the decision to hold funds as prepayment of rent (in escrow) if they were paid for future months rent charges - This decision was not communicated to customers, and is in direct conflict with the firm's stated policy and advertised claim on it's website to deposit net distributions typically within 1 business day after rent funds have cleared Nomadic' s account or depositing rent to landlords whenever rent is received - I contacted Nomadic regarding receiving their written policy for holding their customer's (landlord's) earnings in escrow and false advertising claims regarding deposits - Nomadic did not provide this policy in writing and decided not respond to me further regarding the company's false advertised claims - I am seeking that either Nomadic changes it's processes back deposit customer rent when it's received or that the firm takes down it's false advertised claims to landlords on it's website and send written clarification to property owners - I have attached Nomadic' s false advertising as well as my communications with the company

  Business Response

  Date: 05/09/2023

  Thank you for reaching out and we apologize for any inconvenience experienced. We have ensured that any ads or FAQs on our website have been adjusted to ensure complete transparency regarding our rent collection practices so there is no further confusion.
  

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is a real estate management company hired by my landlord, refuses to provide me with information regarding return of my security deposit plus interest after I have moved out and an inspection was done.

  Business Response

  Date: 02/09/2023

  Thanks for reaching out to us about your security deposit. As Nomadic took over managing your home during your lease, your deposit was never transferred to us. We have reached out to the owner with your contact information in order for them to follow up. As soon as we get a response, we will follow up with you again as well.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nomadic Real Estate has reported me to a debt collector in a wrongful attempt to collect additional payments following my tenancy at one of their properties. Per DC law, the relevant lease agreement was void at my move-in in mid-November 2020, given numerous violations of the Housing Code and the implied warranty of habitability present on the property, of which Nomadic was fully aware. As just a few examples, the floor planks were loose and came up, exposing mold (and potentially asbestos) contaminations underneath. The toilet tank fell out of place and leaked when a plunger wedged behind it was moved. There was a dead rodent on the porch. And running the dishwasher or washing machine flooded the kitchen sink and bathtub, respectively. I continued my tenancy only subject to a Nomadic agent's express agreement that I would not be charged rent while those conditions were repaired or until the end of November 2020. However, Nomadic has *never* excluded that rent in its accounting and is now trying to collect that amount today. Moreover, Nomadic did not repair many Housing Code violations until months into my tenancy. And, again in violation of DC law, it never took *any* action to address the flooring issues or reported mold and asbestos contaminations, which remained throughout my tenancy, posing serious health risks to me. This conduct independently voided the lease agreement under DC law. After Nomadic failed to act upon dozens of complaints about these issues, I offered to pay a moderately reduced rental rate to account for Nomadic's failure to address these Housing Code and implied warranty of habitability violations. Nomadic did not contest and accepted these payments. However, it now claims that I owe the difference between that and the listed rental rate. Finally, Nomadic illegally withheld my nearly $2k security deposit, without providing notice or explanation in violation of D.C. law. It also does not adjust for the withheld amount in its accounting.

  Customer Answer

  Date: 02/10/2023

  I have attached the exhibits referenced in my dispute letter.

  Business Response

  Date: 07/24/2023

  Hello,

  We are in receipt of your email.

  Upon reviewing your correspondence, we do not have any indication where the owner approved reducing or waiving any of your rent payments. As our customer service team had informed you, we were diligently working with contractors to address all concerns you cited but did emphasize that rent would continue to be collected as usual. Per DC law, tenants cannot unilaterally determine to withhold rent and any dispute should be filed with the DC court system where rent is placed in an escrow account until any housing violations are rectified. This did not happen.
  

  At this time, you currently owe over $4,000 in unpaid rent, even after the deposit had been allocated. We are unfortunately unable to cancel any collection efforts and request that you make payment to close out the account.
  

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a maintenance issue for the past week. I submitted a maintenance request on 9/13, and plumbers were supposed to come the next day. They showed up and did not fix the problem, saying that for one of the issues they would need to replace a part, but did not schedule a return date for replacing the part. For the other issue, they did some cursory work, but the problem came back within a couple of days. A week later I still do not even have a date or time to replace the part or get the other issue permanently fixed. They keep promising to call and schedule, but ultimately refuse to do any work. Maintenance will not pick up the phone, will not call anyone back if they leave a message, and if you speak to Customer Service, they just sit there because they cannot do anything and maintenance will not talk to Customer Service. They literally do nothing. It has been a week and they cannot do something as simple as schedule an appointment for a plumber to come out.

  Business Response

  Date: 10/03/2022

  Hello,

  ******** Plumbing executed repairs on Thursday, 9/28 and there is no longer an outstanding issue. Please let us know if there is still an issue so we can send the plumber back out. Thank you

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My biggest complaint is re: what happened this week. A plumber came in to fix a temperature control issue in our shower. After he left, my roommate turned on the shower to test it out and wasn't able to turn it off. She called the plumber, who did not answer, then called Nomadic to ask them to contact the company so comeone could get to it ASAP. They filed a workorder and said the plumber would come back in the afternoon (a lie.) After an hour and a half of water pouring in the shower, the carbon monoxide alarm in the apartment went off and my roommate evacuated and called 911. She called Nomadic again stating it was now active emergency. They told her the work order had been updated and someone would be there in the afternoon, and were unbothered by how serious the situation had gotten. Dissatisfied with the response, I called Nomadic again and reiterated the urgency. They said a plumber would come in the afternoon. Not trusting them, I asked for the Plumbing company number so I could plead to them myself to come early. When I called, the plumbing company wasn't aware about the situation: NOMADIC hadn't contacted them! WE had to contact the plumber OURSELVES. They did NOTHING to repond to out urgent situation AND put our safety and health at risk! PURE NEGLIGENCE! We have had problems with Nomadic since our lease started on July 5th. We were supposed to access to our keys on move-in date but they never gave it to us. We emailed/called but got no response. We got our keys July 6th (after many calls and email), but they had FAILED to clear our the apartment. Amongst things left behind, worst was a used toilet brush and plunger that my roomate had to chuck out herself (YUCK!). We emailed/called about clearing out furniture so we could start moving OUR stuff in, but nothing was done. We waited a few days then had to clear it out ourselves. They also failed to take care of the maintenance issues and it was clear that the apartment hadn't been professionally cleaned.

  Business Response

  Date: 08/30/2022

  Hello,

  We can confirm we did speak with the plumber so are unsure of the disconnect with the assumption they were not aware of the situation. However, we will follow-up and discuss this further with them again.

  We apologize about the toilet brush and plunger left in the unit, the latter usually something that is left behind by the homeowner. We regret you have had a less than ideal experience but our team will work to resolve any open issues to get things back on track.

• Initial Complaint

  Date:08/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nomadic Real Estate is the property management company that has a contract with the private landlord and owner, *****************************, for my rented home at ************************************, Washington, D.C. *********. When my roommate first had signed the lease, the company gave us several hours notice during the middle of the day on a 7/8, that we had to complete all steps to be able to retrieve our keys when our lease started on 7/4. We completed everything by 7/1 afternoon (setting up all utilities, filling out all paper work and reviewing the lease and contract with the landlord) but still did not receive the code to access our keys. Our calls and emails to Nomadic were ignored until 7/5, after our contracted move-in day. Then, upon moving in, it was clear that the home had not been cleaned: furniture from previous tenants, floors and drawers were dirty and closets were cluttered with personal items, plus a missing chunk of the bathtub, scratches and nails on the walls, even though landlord paid for turnover. We, the tenants, and the landlord made multiple calls and emails to Nomadic about our experience, but Nomadic didn't send a contractor to fix the issues for three weeks. Six weeks later, the bathtub issue still isn't fixed. On 8/23, we had plumbing issue in which water was flowing out of the bathtub and I couldn't turn it off. I called the plumbing company and Nomadic to contact a plumber, and there was no urgency despite water flowing for hours. This resulted in overheating the water heater, releasing gas, and myself and my cats were exposed to carbon monoxide poisoning. We had to evacuate and call the fire department; and wait until it was safe to return to the home. My pleas to Nomadic were ignored, and Nomadic never contacted the plumber. This is negligence and our health and safety were risked in a completely preventable situation. We want three month's rent ($7395) in compensation for this life-threatening event and for our landlord to terminate Nomadic's contract.

  Business Response

  Date: 09/12/2022

  Hello,

  We have been in touch with the tenants directly on this matter.

  Business Response

  Date: 09/14/2022

  Hello,

  All repairs have been addressed by our workmen to date. We apologize you did not have the smoothest of move-ins but rest assured we are working with the owner to address any existing or future concerns you may have. I understand Jenna spoke to you directly and is going to be your primary point of contact moving forward.

  The owner waived one month of rent for the inconvenience which we feel is more than appropriate based on the circumstances. We hope that you have a positive living experience moving forward.
  

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with Nomadic on 05/06/21 and moved in on 05/10/21. When I did the tour in April there were still belongings from a previous tenant inside and in the back. I was told that they would be moved and they never were. The tenants upstairs moved out shortly after leaving my area in the back a mess and I had to beg Nomadic for a month to come pick everything up because they left a mattress laying down in the back and filled all bins, including recycling. I couldn't put my own trash out for weeks because of this. The front yard area was a mess when I moved in, but I did my due diligence of fixing it and nothing bloomed there until Spring, when it was time for me to move out. There are tenants upstairs who never bothered to help with that area. There was a huge bug problem inside and directly outside of my door that wasn't fixed when requested. I spent hundreds trying to maintain it. I even went two weeks without hot water. At no point did I come after Nomadic for any refunds/discounts. When renewal time came around, someone reached out on 02/23/22 saying they didn't have renewal options for me and would follow up shortly. I replied on 03/02 after not receiving that short follow up. She responded on 03/15 saying she still did not have my renewal options. On 03/18 they finally made me aware that rent would go up, which is why I opted to not renew. This is when someone else stepped in and told me I'd have to pay another month because I failed to alert them that I would not renew by 03/01. How was I supposed to agree to a renewal BEFORE knowing my renewal options ESPECIALLY when those options weren't clear until 18 days later? I paid it even though that is an extremely odd and predatory practice. I had to beg him to let me know what their process was. Now I received my security deposit back and they billed for the front yard and back area trash, but won't respond to my concerns about inaccuracies. Why do tenants have to abide by the lease, but not the company?

  Business Response

  Date: 07/26/2022

  We have reached out to the tenant and have agreed to terms to resolve this issue.
  

• Initial Complaint

  Date:07/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of a Nomadic Real Estate Managed apartment on May 23, 2022 and haven't received my security deposit of $2,000 back. It has been 56 days. I have contacted them via email and by phone ( on 6 different occasions) and never get a response or explanation. My last phone call I was put on hold and then cut off. I have complied with all the move out requirements. My former address was ***************, NW, Apt ***, Washington DC.. Thank you for your assistance in this matter.

  Customer Answer

  Date: 07/19/2022

  From: ************************* <*********************>
  Date: Sun, Jul 17, 2022 at 11:37 AM
  Subject: Complaint ID ********; Nomadic Real Estate
  To: <[email protected]>
  
  I am writing to inform you that my complaint was resolved on 7/17/22. I received a reimbursement of my security deposit via express mail.
  
  I did not see a way to inform you of the resolution on your website.
  
  Thank you for your assistance.
  
  *************************

• Initial Complaint

  Date:06/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee, Sahmirah, attempted to violate DC Housing rules and regulations by threatening to send me a Notice to Vacate, with no basis to do so (I have not been behind in rent, have not violated any provisions of the lease, and the owner has not indicated any other basis for such a notice). She threatened to send me the Notice to Vacate unless I signed an agreement related to a rent increase. The notice for rent increase itself may have violated  DC Housing Rules and Regulation. It appears that Nomadic and its employees are okay with violating DC Housing rules and regulations, as its employees seem to do so on a consistent basis.

  Business Response

  Date: 06/23/2022

  We have reviewed the correspondence and there was no evidence that our staff threatened you. Our understanding is that you demanded personal financial information on why the owner is increasing the rent, which we are unable to provide (nor are we privileged to that information). Ultimately, the owner is exempt from rent control and our Landlord/Tenant attorney confirmed that the increase was lawful and well within the owner's rights. If you do not want to pay the increase, the only other alternative is to move out which is what our staff indicated by sending the Notice to Vacate form.
  

  Customer Answer

  Date: 07/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  It is obvious that the Respondent did not read the Complaint, let alone know or understand the laws they are required to follow.  I never indicated that the employee physically threatened me, just that they illegally threatened to send me a Notice to Vacate, which they did, and which the Respondent did just now in their response.  They cannot send me a Notice to Vacate unless they have specific reasons, which they do not.  If I wish to move, I would simply notify them myself, not have them illegally send me a Notice to Vacate as they claim they want to do in their response.  They are claiming they will send me a Notice to Vacate for no reason, which is illegal. 

  Regarding the part of their response about rent control, they refused to provide the legally required disclosure until months down the line and until I pointed out to them that they were violating the law by refusing to provide the required disclosures that indicate that the owner is a registered rental business AND is exempt from rent control.  They are required to provide these disclosures and refused to do so.
  

  Regards,
  
  ****** **********